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PPM for Professional Services Automation
A business practice that assists organizations to align their portfolio of projects with their business strategy. Professional services automation (PSA) refers to a system designed to streamline an...
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Documents related to » worksoft scoring the maturity of organizations automation


Evolution to Revolution: The Test Automation Maturity Curve
The evolution of test automation towards data-driven and key/action word frameworks reflects the realization that the process becomes more efficient if there is

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A Guide to ERP for Service Organizations
Enterprise resource planning (ERP) is enabling service organizations to streamline service delivery, optimize operations, and improve customer satisfaction. In

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Can the Nearshore equation be the smart alternative to Offshore Outsourcing?
European nearshore locations are viewed as a complementary and alternative sourcing option to onshore and offshore locations. It offers a language and culture

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10 Steps to Better Software Test Automation
Maybe you’re considering software test tools for the first time. Or maybe you have experience but think your existing software test automation process needs

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Soaring across the Regions: A View of the Impact of the Internet on Business
The Internet offers companies the opportunity to present a commercial image independent of size and location. With this and the Internet’s ability to extend a

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Instead of Discounting, Back Some Value Out of Your Proposal
Last minute discounting has become so prevalent that many companies have come to depend on it as their default sales strategy. Employing a go-to-market strategy

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The Dynamic Retailer: The Complete Shopping Experience


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Collateral Damage: What the Crisis in the Credit Markets Means for Everyone Else
Given the dramatic events in the capital markets, everyone is wondering what will happen next@and what the implications are for the wider economy. Learn about

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The Integration Factor: The Inherent Value of Best-of-Class Enterprise Solutions
Monolithic ERP systems have proved inflexible in a period of change. The cost of maintenance and modifications are often prohibitively expensive. Yet most best

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Wipro Point of View: Changing Nature of the Wealth Management Industry
The slump in the wealth management industry has its roots in the financial crisis in America and Europe. This has led to high-net-worth individuals (HNI

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The Empowered Workforce: Crucial to Success in the New Economy


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The Case of A Boutique Vendor''s Benefits of Focus - IRM Corporation
A tightly focused vendor, IRM Corporation, has fine tuned its products, services, its sales process and even its commercial terms to match the realities of its

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Customer Experience Management: The Value of Moments of Truth
Customers perceive value based on the experiences they receive—and many big-name companies have tuned into this because they’ve made a connection with customers

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CRM in Not-for-profit Organizations
Traditionally, customer relationship management (CRM) solutions have been seen as tools for commercial enterprises, aiming to increase sales and ultimately

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The Tolly Group
The Tolly Group provides information technology testing, evaluation, and consulting. The company publishes content that includes articles, white papers, and

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