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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 workforce service delivery


Is Your Current HR Service Delivery Model Working for You?
This white paper examines the human resources (HR) service delivery challenges facing organizations today, outlines a common approach to delivering world-class

workforce service delivery  technology necessary to transform workforce service delivery. By downloading this document, you agree to provide contact information and other data to select sponsors of this content.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Service Parts Planning RFI/RFP Template

Planning, Service Delivery and Execution, Workforce Optimization, Logistics Transportation and Reverse Logistics, Analytics and Reporting, Utilities, Product Technology  

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Documents related to » workforce service delivery

Workforce Analytics: Changing and Winning the Game


Human resources (HR) is an increasingly strategic player in gaining a competitive advantage, especially in terms of workforce analytics. But HR organizations struggle when they spend too much time gathering data instead of acting on it. By implementing a comprehensive workforce analytics solution, they will start to win the "changing game" and—more importantly—drive corporate results that matter.

workforce service delivery  first and most advanced Workforce Analytics Solution, Workforce Insight enables HR and business leaders to analyze the impact of human capital decisions on business outcomes. Source : DoubleStar Inc. Resources Related to Workforce Analytics: Changing and Winning the Game : Workforce Management (Wikipedia) Workforce Analytics: Changing and Winning the Game Workforce Analytics is also known as : Workforce , Workforce Management , Workforce Analytics , Workforce Management Software , Workforce Planning , Read More

Workforce Productivity for the Steel Industry


As has been proven time and again by successful companies, the correct technology, deployed in a well-managed organization with clearly defined estimating, procurement, fabrication, and shipping processes, is more likely to consistently meet customer requirements on schedule and on budget. Learn more about the importance of identifying the correct technology to produce the benefits you need.

workforce service delivery  ever-changing business climate; Radley WorkForce Productivity Suite validates from and updates your MRP database with each completion - as it happens. Without separate databases and manual data entry, better data is available immediately. Timely data collection let’s you create a “closed loop” system enabling you to adjust your estimating to better reflect reality. Improved data accuracy, greater worker productivity, and more efficient operational performance is more realistically achieveable than Read More

Epicor for Service Enterprises


Epicor for Service Enterprises is an intuitive and comprehensive enterprise service automation (ESA) solution. It manages and streamlines virtually every aspect of your service organization—from bid management, engagement delivery, and resource management, to project accounting, portfolio management, and beyond—all within a single solution. Introduced in June 2003, Epicor for Service Enterprises builds on an Epicor investment in professional services automation (PSA) and project accounting of over twenty years. Version 8.0 offers groundbreaking use of XML Web service and Microsoft .NET technology. The current release, Epicor for Service Enterprises 8.1, adds enhanced project portfolio management (PPM), contingent workforce management, and advanced collaboration and customization capabilities, all enabling greater planning, performance, and execution.  

workforce service delivery  portfolio management (PPM), contingent workforce management, and advanced collaboration and customization capabilities, all enabling greater planning, performance, and execution. Read More

Service Parts Planning RFI/RFP Template


Planning, Service Delivery and Execution, Workforce Optimization, Logistics Transportation and Reverse Logistics, Analytics and Reporting, Utilities, Product Technology

workforce service delivery  Service Delivery and Execution Workforce Optimization Logistics Transportation and Reverse Logistics Analytics and Reporting Utilities Product Technology This functional and technical requirement set template covers industry-standard functional criteria of Supply Chain Management (SCM) that can help you easily gather and prioritize your business needs in a simple and categorized excel document. More than a RFP template, it is a working document that serves as a knowledge base reference throughout the Read More

The Evolution of IT as a Service


Most IT service providers have always and continue to operate in a break/fix service environment. When a customer calls with an issue, the service provider drops everything to fix it. Under these circumstances, service providers have a difficult time forecasting monthly revenues and staffing needs, which has a huge impact on profitability. Add to this the intense competition, excessive customer turnover, low technician utilization rates, and shrinking margins that characterize today‟s market, and the result is IT service providers anxious to find a new way of delivering their services. Learn about innovative IT-as-a-Service initiatives that are defining the new IT value chain of the future.

workforce service delivery  Evolution of IT as a Service Most IT service providers have always and continue to operate in a break/fix service environment. When a customer calls with an issue, the service provider drops everything to fix it. Under these circumstances, service providers have a difficult time forecasting monthly revenues and staffing needs, which has a huge impact on profitability. Add to this the intense competition, excessive customer turnover, low technician utilization rates, and shrinking margins that Read More

Field Service Management Software for Enterprise Companies


As a field service organization grows both in size and complexity, management needs to determine where the company falls on a continuum between basic and advanced field service management (FSM) needs. This whitepaper examines how business and technology needs change as the size and sophistication of the organization increases, and discusses FSM software strategies to meet the challenge.

workforce service delivery  Service Management Software for Enterprise Companies As a field service organization grows both in size and complexity, management needs to determine where the company falls on a continuum between basic and advanced field service management (FSM) needs. This whitepaper examines how business and technology needs change as the size and sophistication of the organization increases, and discusses FSM software strategies to meet the challenge. Read More

Using Service Management Software to Enhance the Customer Experience


These days, high quality is a customer expectation; product features and related service become competitive differentiators. So how can service management software for field service and for depot repair be leveraged to drive up customer satisfaction levels, increase sales of service offerings, and thereby drive revenue and margin? Read this whitepaper to learn more, with a special emphasis on some of the new and emerging technologies that best-in-class companies will adopt in the months to come.

workforce service delivery  Service Management Software to Enhance the Customer Experience These days, high quality is a customer expectation; product features and related service become competitive differentiators. So how can service management software for field service and for depot repair be leveraged to drive up customer satisfaction levels, increase sales of service offerings, and thereby drive revenue and margin? Read this whitepaper to learn more, with a special emphasis on some of the new and emerging technologies that Read More

Rollout Delivery Team Comparison for Large Multi-Site Technology Deployments


Various scenarios can impact the resources for a rollout delivery team when utilized for large technology infrastructure rollouts at multiple locations. Shifting processes, methodologies, and resources can streamline the technology rollout at each site. This paper explains how alterations to the rollout delivery team configuration, as determined by project variables, can impact site delivery and your business. Read more.

workforce service delivery  Concert Technologies,Rollout Delivery Team,Technology Rollouts,Nationwide Technology Rollouts,International Technology Deployments,Accelerated Technology Deployments,Technology Infrastructure Rollouts,technology rollout,rollout system,rollout delivery,technology deployment,technology deployment services,technology deployment plan,technology rollout company,equipment and technology Read More

Customizing Agile for a Service Business


The common agile processes such as Scrum require some customization to function in a service business, where real-time estimates, hard due dates, and hourly billing are the norm. This case study examines how Vanteon customized its agile process to fit its business model while maintaining the flexibility and transparency normally associated with agile development.

workforce service delivery  Agile for a Service Business The common agile processes such as Scrum require some customization to function in a service business, where real-time estimates, hard due dates, and hourly billing are the norm. This case study examines how Vanteon customized its agile process to fit its business model while maintaining the flexibility and transparency normally associated with agile development. Read More

The State of Service Management


This document describes the current state of the service enterprise, and reveals the goals and investments prioritized by service leaders (over 200 polled in a recent survey) for 2012. It also reveals the performance benchmarks of leading service organizations, and divulges the strategic elements that contribute to best-in-class performance.

workforce service delivery  State of Service Management This document describes the current state of the service enterprise, and reveals the goals and investments prioritized by service leaders (over 200 polled in a recent survey) for 2012. It also reveals the performance benchmarks of leading service organizations, and divulges the strategic elements that contribute to best-in-class performance. Read More

How to Convert Service Calls Into Sales


In the white paper how to convert service calls into sales, you'll discover how real-time offer management allows your company to continuously lear...

workforce service delivery  to Convert Service Calls Into Sales The magic formula for selling more products or services is simple: present the right offer to the right prospect via the right channel-at the right time. Of course, that's easier said than done. But if you're in a service-intensive business, real-time offer management can help turn that magic formula into a profitable reality for your organization. Real-time offer management is an application designed to initiate and optimize an offer during customer-initiated Read More

Vana Workforce: A Global and Integrated Solution for SMEs


Founded in 2008 as an HR technology company, Vana Workforce now sells Vana HCM software exclusively as a cloud application company. Vana HCM, fully native on the Force.com platform, is designed for small and medium enterprises, and is a truly global application, available in multiple currencies and languages and with country-specific regulatory reporting. In 2012, Vana closed its first round of external funding and released Update 9 of its solution. In this report, TEC principal analyst P.J. Jakovljevic gives an overview of the background and functionality of Vana HCM, details the latest release of the solution, and tells what to expect from the vendor in 2013.

workforce service delivery  HR technology company, Vana Workforce now sells Vana HCM software exclusively as a cloud application company. Vana HCM, fully native on the Force.com platform, is designed for small and medium enterprises, and is a truly global application, available in multiple currencies and languages and with country-specific regulatory reporting. In 2012, Vana closed its first round of external funding and released Update 9 of its solution. In this report, TEC principal analyst P.J. Jakovljevic gives an overview of Read More

The State of Service Management


This document describes the current state of the service enterprise, and reveals the goals and investments prioritized by service leaders (over 200 polled in a recent survey) for 2012. It also reveals the performance benchmarks of leading service organizations, and divulges the strategic elements that contribute to best-in-class performance.

workforce service delivery  State of Service Management This document describes the current state of the service enterprise, and reveals the goals and investments prioritized by service leaders (over 200 polled in a recent survey) for 2012. It also reveals the performance benchmarks of leading service organizations, and divulges the strategic elements that contribute to best-in-class performance. Read More

5 Key Steps to Make Field Service Profitable


Is field service seen as a cost center at your business? Providing field service can be a complex process, but that does not have to mean it’s unprofitable. Every field service interaction is an opportunity to not only delight customers, but also increase revenue. Here are 5 easy steps to get your field service organization in the black this year. Accomplish all five and get your field techs, customers, and balance sheet in your favor.

workforce service delivery  Key Steps to Make Field Service Profitable Is field service seen as a cost center at your business? Providing field service can be a complex process, but that does not have to mean it’s unprofitable. Every field service interaction is an opportunity to not only delight customers, but also increase revenue. Here are 5 easy steps to get your field service organization in the black this year. Accomplish all five and get your field techs, customers, and balance sheet in your favor. Read More