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Software Functionality Revealed in Detail
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 worker retention

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Documents related to » worker retention

Mobility in Wholesale and Distribution: A Way to Be Lean


Continuing with some of my observations on the TEC blog regarding the adoption of mobile technologies among different industries, one developing niche in mobility that is quite interesting to look at is wholesale and distribution—not just because of how much this market represents in monetary size but also because of the potential benefits mobility brings to an industry which heavily relies on

worker retention  important information; and improved worker productivity, and increased efficiency of business operations. Thus, business transformation comes from the fact that many additional tasks are monitored, handled, and tracked in situ, and more important, in real-time. Mobile devices serve as complete executioners of any enterprise software applications. Thus a corporate mobile strategy for distributors needs to be addressed with care, especially with regards to two main topics: integration and security. Many of Read More

Navigating Between Service Management Scylla & Charybdis - Part 3


Part 1 of this series analyzed the phenomenon of the service economy or the increasing importance of the service sector in industrialized economies. Especially in a sluggish market, the service delivered after the initial sale of a product is what can truly differentiate competitors. The service opportunity is also there, since after-sale service is quite difficult to

worker retention  type of mobile field worker including engineers, technicians, inspectors, surveyors, gang, crew, shared vehicle and so on, while “job” or “task” refers to any type of work that these resources perform. Given the apparent market growth opportunity,  service chain optimization would be about putting the right resources in the right places at the right times to deliver superior service to customers while keeping costs down. As simple as that, right? Well, not really (and thus the Scylla & Charybdis Read More

Thou Shalt Motivate and Reward Workforce Better


The potential of enterprise incentive management systems should not be ignored, since this software category promises a fairly rapid and tangible return on investment, outlines expensive over- and under-payment errors, and reduces administration overhead.

worker retention  but they also affect worker retention, particularly with a revolving-door minded sales force. In many exit interviews, salespersons will often cite a lack of a decent sales compensation system, implying that using pesky spreadsheets and snail mail to inform the sales force and executives how they are doing is not the best way. Sales folks (as well as the indirect channel of brokers, distributors, resellers, retailers, etc.) are understandably vigilant about tracking their expected commissions, since Read More

The Magic Behind Planning and Executing (Optimal) Service Supply Chains - Part 1


The recent three-part series entitled “Navigating Between Service Management Scylla @ Charybdis” analyzed the phenomenon of service economy, or the increasing importance of the service sector in industrialized economies. But while the vast customer service software market’s opportunity was examined there, the series also pointed out the treacherous complexity of planning

worker retention  type of mobile field worker including engineers, technicians, inspectors, surveyors, gang, crew, shared vehicle and so on, while “job” or “task” refers to any work that these resources must perform.) As for the long-term planning for the day of service, there are the following activities based on the planning time horizon: Shifts within days – Staffing individual resources to shifts ( rosters ) Days within weeks/months – Deciding on availability of individual resources for full days or weekly Read More

RedPrairie - New Name For A Brave New Value Proposition Paradigm Part Four: Challenges and User Recommendations


LMS presents both an opportunity and a challenge for RedPrairie.

worker retention  rather than relics of worker exploitation in the past. Moreover, all employees, including DC operators, like to understand how they are performing in their jobs, and to have feedback based on fair and objective standards. They also want to understand the right way to perform specific tasks, and LMS should address both these employee issues, and thereby also provide the foundation for implementation of fair and accurate incentive programs, which should in turn increase employee satisfaction and retention. Read More

Improving Corporate Training Results with Discovery Learning Methodology


Organizations today, in the face of increased global competition, need educated managers and employees who can solve problems, understand complex issues, and learn new skills quickly. This means that training organizations need to provide learning opportunities that effectively address these issues in ways that produce high retention rates. But if lectures don’t work, then what does? Enter discovery learning.

worker retention  Corporate Training Results with Discovery Learning Methodology Organizations today, in the face of increased global competition, need educated managers and employees who can solve problems, understand complex issues, and learn new skills quickly. This means that training organizations need to provide learning opportunities that effectively address these issues in ways that produce high retention rates. But if lectures don’t work, then what does? Enter discovery learning. Read More

Customer Bill of Rights eBook


Interactive voice response (IVR) technology allows a computer to interact with customers using voice and dual-tone multi-frequency (DTMF) tones via a keypad.

IVR can be invaluable to an organization, but the customer experience is crucial. Improving the customer experience means an enterprise can improve customer retention, improve customer satisfaction, and increase cross-selling and up-selling.

Download this eBook to learn ten factors that customers should expect and companies need to provide for a successful self-service IVR implementation. They include setting clear expectations, transferring callers correctly, remembering the customer, and respecting callers’ time.

worker retention  IVR, interactive voice response, interactive voice response, contact center, customer service, customer communications, customer experience Read More

Major Updates for UltiPro by Ultimate Software


Ultimate Software adds new functionality to the spring/summer 2013 version of its human capital management (HCM) solution to support multinational organizations, new mobile capabilities, and enhanced analytics. The release offers 29 additional country localizations, including Brazil, France, Italy, Spain, Korea, Thailand, China, Japan, Taiwan, and Australia. To date, Ultimate supports

worker retention  Updates for UltiPro by Ultimate Software Ultimate Software  adds new functionality to the spring/summer 2013 version of its human capital management (HCM) solution to support multinational organizations, new mobile capabilities, and enhanced analytics. The release offers 29 additional country localizations, including Brazil, France, Italy, Spain, Korea, Thailand, China, Japan, Taiwan, and Australia. To date, Ultimate supports organizations with operations in 144 countries.  New global HCM Read More

HighJump Grows in a Period of Low Growth Through Adaptable, Broad Function Products Part Three: Highjump SCE Solutions


Besides the highly functional WMS, HighJump provides a comprehensive and adaptable suite of other SCE solutions. Thus, the company’s continued expansion, increases in research and development (R&D) investment, and its products’ flexibility, simplicity and highly competitive prices have been flying in the face of current pessimistic sentiment and tight purses in the IT market.

worker retention  device carried by a worker or attached to a forklift, while device contains the order of tasks the worker is to execute, and the worker scans the tag at each bin to receive confirmation that the location is correct before completing the pick. The fact that HighJump has recently celebrated'' the 75th joint customer with PeopleSoft might indicate that ERP systems still have a way to go before catching up the SCE specialists'' functional parity. Thus, the company''s continued expansion, increases in research Read More

A Pocket Guide for Financial Services


You've made the effort and created a great brand—but how do you ensure it stays intact as you diversify across multiple marketing channels, and product and service lines? Combining Web operations into an integrated marketing tool for acquisition, retention, and cross-sell can provide your company with many benefits. Learn how with 7 tips for centralizing your Web management strategy with a content management system (CMS).

worker retention   Read More

Get a 3D View of Your Workforce


People are the most important and most expensive investment in most organizations, and human resources (HR) holds the key to their recruitment, development, and retention. By understanding the characteristics of high performers, their schooling, career history, after-work interests, you can start to refine the recruitment process to attract candidates with similar characteristics.

worker retention  HR analytics, human resources analytics, employee retention, employee recruitment, employee analytics Read More

Winning the Race for Talent in Emerging Markets


Economic activity in emerging markets is growing at around 40 percent—as compared with 2 to 5 percent in the West and Japan. Businesses all over the globe are competing for people who have numerous options and high expectations. How can your company attract and retain talent in emerging markets in Brazil, Russia, India, and China—offering new employees what they want, while ensuring your bottom line is met? Find out.

worker retention  Team Performance Management | Worker Retention | Workforce Management | Workforce Management Solution | Workforce Planning | Read More

Managing the Overflow of E-mails


Only effective e-mail management, together with records management and policies for employees on how to manage their e-mails, will help organizations deal with compliance regulations and potential litigation.

worker retention  the Overflow of E-mails Originally published - June 19, 2006 The impact of e-mail on businesses these days is enormous. Companies use e-mail to conduct business, for responding to clients, for internal communication, for discussing strategy, and for responding to regulations. Roughly 35 billion e-mails are sent a day, and the number is growing. The Radicati Group estimates that by the end of 2006, 52 billion e-mails will be sent daily, including all types of correspondence. More importantly, 60 Read More

Jackson County Implements Laserfiche for ECM


Laserfiche recently implemented its enterprise content managment (ECM) solution for Oregon's Jackson County. Like many public sector organizations, Jackson County has to adhere to strict records retention schedules. County employees with varied roles must access these records for different purposes, and thus they need distinct views to find, filter, and access the records according to their role

worker retention  County Implements Laserfiche for ECM Laserfiche recently implemented its enterprise content managment (ECM) solution for Oregon''s Jackson County. Like many public sector organizations, Jackson County has to adhere to strict records retention schedules. County employees with varied roles must access these records for different purposes, and thus they need distinct views to find, filter, and access the records according to their role requirements. A new case study explains how Jackson County dealt Read More

Customer Relationship Management (CRM)


Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.

worker retention  Relationship Management (CRM) Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, Read More