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Software Functionality Revealed in Detail
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 worker retention

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Documents related to » worker retention

Mobility in Wholesale and Distribution: A Way to Be Lean


Continuing with some of my observations on the TEC blog regarding the adoption of mobile technologies among different industries, one developing niche in mobility that is quite interesting to look at is wholesale and distribution—not just because of how much this market represents in monetary size but also because of the potential benefits mobility brings to an industry which heavily relies on

worker retention  important information; and improved worker productivity, and increased efficiency of business operations. Thus, business transformation comes from the fact that many additional tasks are monitored, handled, and tracked in situ, and more important, in real-time. Mobile devices serve as complete executioners of any enterprise software applications. Thus a corporate mobile strategy for distributors needs to be addressed with care, especially with regards to two main topics: integration and security. Many of Read More

Navigating Between Service Management Scylla & Charybdis - Part 3


Part 1 of this series analyzed the phenomenon of the service economy or the increasing importance of the service sector in industrialized economies. Especially in a sluggish market, the service delivered after the initial sale of a product is what can truly differentiate competitors. The service opportunity is also there, since after-sale service is quite difficult to

worker retention  type of mobile field worker including engineers, technicians, inspectors, surveyors, gang, crew, shared vehicle and so on, while “job” or “task” refers to any type of work that these resources perform. Given the apparent market growth opportunity,  service chain optimization would be about putting the right resources in the right places at the right times to deliver superior service to customers while keeping costs down. As simple as that, right? Well, not really (and thus the Scylla & Charybdis Read More

Want to Turn Your Workforce into a Real Community? EnterpriseJungle Can Help


How often do we feel that we hardly know the person sitting in the cubicle next to ours, let alone someone sitting in our company’s Hong Kong or Sydney office? Yet, unbeknownst to us that colleague could have expertise and connections that would be of great importance for our next project. Workforce access to information, knowledge, and opportunity has direct correlation to productivity, retention

worker retention  cases just general new co-worker introduction with similar interests/job role excitement. This quality of life component, for example our test cases being happier with their work and their outlook based on a new connection who could answer a question or provide research or experience, was not as qualitative immediately but it let us know we had a product of value. Knowing it would ultimately lead to acceleration in product development or innovation became secondary to realizing a freshly motivated Read More

The Magic Behind Planning and Executing (Optimal) Service Supply Chains - Part 1


The recent three-part series entitled “Navigating Between Service Management Scylla @ Charybdis” analyzed the phenomenon of service economy, or the increasing importance of the service sector in industrialized economies. But while the vast customer service software market’s opportunity was examined there, the series also pointed out the treacherous complexity of planning

worker retention  type of mobile field worker including engineers, technicians, inspectors, surveyors, gang, crew, shared vehicle and so on, while “job” or “task” refers to any work that these resources must perform.) As for the long-term planning for the day of service, there are the following activities based on the planning time horizon: Shifts within days – Staffing individual resources to shifts ( rosters ) Days within weeks/months – Deciding on availability of individual resources for full days or weekly Read More

Thou Shalt Motivate and Reward Workforce Better


The potential of enterprise incentive management systems should not be ignored, since this software category promises a fairly rapid and tangible return on investment, outlines expensive over- and under-payment errors, and reduces administration overhead.

worker retention  but they also affect worker retention, particularly with a revolving-door minded sales force. In many exit interviews, salespersons will often cite a lack of a decent sales compensation system, implying that using pesky spreadsheets and snail mail to inform the sales force and executives how they are doing is not the best way. Sales folks (as well as the indirect channel of brokers, distributors, resellers, retailers, etc.) are understandably vigilant about tracking their expected commissions, since Read More

A CRM System Needs A Data Strategy


A customer relationship management (CRM) system is inherently valuable for supporting customer acquisition and retention by gathering data from each contact with customers and prospects. Collecting data, however, cannot be isolated from a strategy for actually using that data. Here is an overview of how to evolve the focus of a data strategy to specifically suit both the acquisition and retention phases.

worker retention  CRM System Needs A Data Strategy Introduction An underutilized customer relationship management (CRM) system - or one that cannot match its owner''s expectations - will reflect poorly on both the vendor who sold it and the IT manager who authorized the purchase and installed it. Both, however, can help successfully manage such expectations (and add value to their respective roles) by wisely counseling about the strategic context into which a CRM system must function. Simply put, the market includes plenty Read More

Fostering Employee Engagement in Your Organization


Fostering employee engagement is critical to creating an effective, innovative workplace. Increased employee engagement has the potential to positively impact your entire organization, and bring about higher accountability to performance across the board. Employee engagement is also a key factor in career development—engaged employees are far more likely to be effective and charismatic leaders. This white paper looks at ways to measure and increase employee engagement, so that your company can reap the benefits of an engaged workforce, including improved productivity, better customer service, increased employee retention, and increased customer retention.

worker retention  employee engagement,Ultimate Software Read More

Five Ways to Positively Impact Customer Retention and Business Operations


Maintaining strong business performance and retaining loyal customers requires continual vigilance and assessment. Establishing metrics that focus on value-added and customer- centric performance allows manufacturers to stay close to the pulse of market changes and dynamics. Learn how performance tools such as dashboards and reporting can help your company monitor performance and enable better and faster decision making.

worker retention  Ways to Positively Impact Customer Retention and Business Operations Leading customer-focused companies view every customer interaction as an opportunity to make a new offer, improve retention, increase revenue, build loyalty, or strengthen their brand. Infor CRM Epiphany helps companies optimize customer relationships by integrating marketing, sales, and service. By providing a full 360-degree view of customers, the system enables a consistent and continuous customer dialogue based on real-time Read More

Records Management Becoming More Important Due to Compliance Regulations


Electronic media and corporate governance have complicated records management for enterprises. Properly defining information as corporate records and using a record management system can help enterprises meet regulatory compliance and reduce liability.

worker retention  Management Becoming More Important Due to Compliance Regulations Introduction Sarbanes Oxley. The Health Insurance Portability and Accountable Act (HIPAA). Enron. Arthur Andersen. These are some of the names that you hear these days when people talk about regulatory compliances. Since 2001, and the collapse of Enron, a US-based multinational company that concealed its massive debt, and the subsequent trial against its auditor, Arthur Andersen, compliance regulations have changed. The Sarbanes-Oxley Read More

Customer Bill of Rights eBook


Interactive voice response (IVR) technology allows a computer to interact with customers using voice and dual-tone multi-frequency (DTMF) tones via a keypad.

IVR can be invaluable to an organization, but the customer experience is crucial. Improving the customer experience means an enterprise can improve customer retention, improve customer satisfaction, and increase cross-selling and up-selling.

Download this eBook to learn ten factors that customers should expect and companies need to provide for a successful self-service IVR implementation. They include setting clear expectations, transferring callers correctly, remembering the customer, and respecting callers’ time.

worker retention  IVR, interactive voice response, interactive voice response, contact center, customer service, customer communications, customer experience Read More

XENEX Enterprises


Established in May 1983, we have been in business for over 20 years. We have extensive experience in Business Processes Management, and Outsourcing assignments that enable or enhance profitability and customer retention. We drive growth and productivity, reducing costs, minimizing employee turnover, developing leadership talent and improve client/user loyalty and satisfaction. Xenex and its strategic alliances link people, operations and business strategies to deliver tangible, measurable, lasting results. Our methodologies are leading edge in content and delivery and our expert consulting team of experienced professionals have provided leadership in many successful implementations. Xenex’s extensive network of associates come from a variety of disciplines, enabling us to design and deliver programs and services that meet the client’s specific needs.

worker retention   Read More

Strativity Group


Strativity provides research and consulting with a focus on customer experience management. The company’s specialties include customer journey mapping and customer retention.

worker retention   Read More

Integrated Learning and Performance: Essential to a Talent Management Strategy


Companies once responded to tighter labor markets with a greater emphasis on recruiting. Today, more firms are focusing on engagement, retention, and driving better performance from their existing workforce while still looking out for talent from the outside. And investing in employees’ training and development can provide big rewards. Learn about the benefits of an integrated learning and performance management system.

worker retention  Learning and Performance: Essential to a Talent Management Strategy Integrated Learning and Performance: Essential to a Talent Management Strategy If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Cornerstone OnDemand helps organizations to empower their people and optimize workforce productivity by offering a comprehensive suite of talent management solutions for learning, professional networking, compliance, performance, Read More

Ambitious Plans and Promises: An Enterprise Software Vendor’s Open Course of Action


Infor has met several of its objectives with Infor Open SOA. The vendor has managed to resolve inherited customer retention issues, move forward with “green” and corporate social responsibility initiatives, and even has a viable new product version to offer Baan users.

worker retention  Plans and Promises: An Enterprise Software Vendor’s Open Course of Action To recap, Infor is enriching its portfolio with service-oriented architecture (SOA) capabilities while extending solutions through standards-based interoperability, and is evolving solutions through new, natively SOA-based components. Rather than develop an underlying proprietary integration and development infrastructure platform to add to its diverse set of applications, Infor is now componentizing its applications and Read More

Aligning Sales Territories to Enhance Sales Productivity: Improving Customer Relationships in a Tough Economy


In a tough economy, retaining customers and reducing costs become paramount, and sales force productivity takes center stage. You should also be thinking about territory alignment: territory management directly affects customer relationships and the ability to tailor your approach to various market segments. Learn how to optimize territory alignment with the right set of tools, and overcome sales process obstacles.

worker retention  Sales Territories to Enhance Sales Productivity: Improving Customer Relationships in a Tough Economy Aligning Sales Territories to Enhance Sales Productivity: Improving Customer Relationships in a Tough Economy If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Unlike other CRM software, the SAP Customer Relationship Management (SAP CRM) application, part of the SAP Business Suite, not only helps you address your short-term Read More