Enterprise resource planning (ERP) solution providers are beginning to recognize that manufacturing companies now view aftermarket service as a strategic initiative. Along these lines, several ERP firms have announced partnerships with Vertical Solutions Inc. (VSI) to extend their solutions for companies to connect back-office and service operations.
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using technician skill sets, work load, inventory, request status, predictive maintenance programs, SLA, travel time, and other constraints; integration with numerous contact channels, including unified communications (UC), for service request creation; integration with multiple enterprise systems, including inventory, logistics, and ERP; and HTML5 online/offline mobility supporting iOS, Android, and Windows devices. VSI in the Microsoft Dynamics Ecosystem There were three VSI partnership