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Documents related to » work from home customer service


Service Productization
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

WORK FROM HOME CUSTOMER SERVICE: the exact nature of work completed as part of the project would differ significantly from prior projects due to differences in business operations, personnel and skills, and so on. As such, the productization effort will not ensure that duplicate projects will be completed. It only attempts to minimize the differences among projects. Sales Effectiveness Professional services firms are increasingly looking to professional sales personnel to drive revenues. These sales personnel often do not have the
5/16/2005 12:00:00 AM

Good Customer Service Is Simple
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

WORK FROM HOME CUSTOMER SERVICE: issues must work and work well. You do not want to be an exception to their normal business processes. Meet with other people than the buyers to understand how you can make their life easier. For example, should an advance shipping notice be sorted by your item number, their item number, the same sequence as on the purchase order, or some other sequence? Using the right sequence can save them time, money, and aggravation. Asking them about the sequence lets them know you care about being easy to do busine
11/26/2010 8:44:00 AM

Customer Profile: Multi-Chem
Oilfield production chemicals company Multi-Chem needed a new workflow solution to help manage key documents and processes. The solution needed to reflect the processes employees were currently using, control the workflow of those processes, and pinpoint the location and status of documents. Find out how the company implemented a solution that helped it move away from hard copy forms and inefficient processes.

WORK FROM HOME CUSTOMER SERVICE: currently using, control the workflow of those processes, and pinpoint the location and status of documents. Find out how the company implemented a solution that helped it move away from hard copy forms and inefficient processes. Customer Profile: Multi-Chem style= border-width:0px; />   comments powered by Disqus Related Topics:   Document Management,   Workflow Management,   Forms Management,   Business Process Management (BPM) Related Keywords:   BP Logix,   document management software,   d
3/23/2010 11:40:00 AM

What Is Software as a Service?
Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors. Its software is designed to be delivered as a service, security is better, rich user interfaces are available, and it has greater interactivity.

WORK FROM HOME CUSTOMER SERVICE: the load on the network at a time when bandwidth was at a premium price. Finally, users still had to run and maintain the proprietary thin client software on their desktops, defeating the object of running server-centric, Web-based software. As a result, costs were not being reduced by as much as originally promised. However, with the advent of new tools, this has been ameliorated a great deal. In terms of the browser, support for very advanced graphics is still lacking, while the need for complex
3/15/2006

Measuring the Business Value of IT Service
Written for the IT outsourcing community, this document describes an approach for measuring the business value of IT in order to focus service provision activities on areas that are of priority to the client. It introduces a quality improvement process that can decrease the cost of service provisioning without impairing service quality. The intended audience includes those responsible for designing a solution, managers of an existing service, and people bidding for new business looking to differentiate their services. By measuring and reporting on the business value of an IT service, outsourcers' clients see the contribution being made to the success of their clients' business ventures. As a result, the outsourcers' relationships will transition from supplier to partner, they become better placed to exploit new business opportunities, and save money by focusing efforts on areas that are important to their clients.

WORK FROM HOME CUSTOMER SERVICE: Measuring the Business Value of IT Service Measuring the Business Value of IT Service Source: Proxima Technology Document Type: White Paper Description: Written for the IT outsourcing community, this document describes an approach for measuring the business value of IT in order to focus service provision activities on areas that are of priority to the client. It introduces a quality improvement process that can decrease the cost of service provisioning without impairing service quality. The intended
10/3/2005 12:35:00 PM

Field Service Mobility: Warranty Management
In this white paper, the author discusses the real-life challenges faced by field technicians and how those technicians can be empowered with mobility solutions to improve field productivity, increase the accuracy of diagnostics, reduce warranty and invoicing cycle times, increase service revenues, and most importantly, improve the customer experience.

WORK FROM HOME CUSTOMER SERVICE: Field Service Mobility Warranty Mobile service.
10/10/2011 1:51:00 AM

Internet-based Phone Service for Small to Midsize Companies
Internet-based Phone Service for Small to Midsize Companies. Get Knowledge Associated with Internet-based Phone Service for Small to Midsize Companies. Typically, the cost of feature-rich and scalable business phone systems prevents small businesses from purchasing these powerful tools in the initial stages of their growth. Thus, new companies generally choose standard business phone lines from their local phone company along with multi-line phones. With voice over Internet protocol (VoIP) technology, however, small businesses now have a cost-effective, feature-rich alternative.

WORK FROM HOME CUSTOMER SERVICE: facilitates geographic independence to work from homes, a powerful business feature set along with local and long distance for a fraction of the cost of both the low-feature multi-line phones or the feature-rich PBX. “The Packet8 Virtual Office phone system brings us all together. With a virtual PBX, our customers think were all in the same office. They call one number and it’s like they are calling one office. They just listen to the auto-attendant and press the extension number of the person they
1/24/2007 2:23:00 PM

Three Types of Field Service Scheduling Software
There are three distinctly different approaches to solving the puzzle of getting the right people to the right place at the right time. This white paper describes the three strategies for better field service scheduling plans--manual processes, traditional scheduling automation, and real-time scheduling automation--and explains why each approach matches different needs. Which strategy is right for you?

WORK FROM HOME CUSTOMER SERVICE: field service scheduling software, it project, software applications, software project, software for project, to do software, it management program, it service jobs, it services jobs, for it service management, service management, service management it, scheduler, control software, business software software, business and software, business software for, project management program, service software, it service software, it software solutions, schedule software, it project work, management software applications, project manager program, work schedule program, work software, software for .
2/3/2012 4:29:00 PM

Social Learning for Field Service Employees » The TEC Blog
that field technicians often work around the clock. Furthermore, they must display precision, courtesy, and efficiency to each customer that they encounter. I think that this depicts a fairly stressful job. Social learning solutions that cater to field workers may want to consider introducing changes in technology at a slow and seamless pace so that system modifications—especially at the interface level—do not waste user time whenever they need to access learning materials. If major updates are

WORK FROM HOME CUSTOMER SERVICE: e learning, field service management, fsm, mobile workforce, remote workforce, social learning, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
24-06-2013

TigerStop LLC: A Maximizer Customer Success Story
As a global leader of products designed for use in the manufacturing process, TigerStop LLC realized that in order to remain competitive, it would need to invest in a customer relationship management (CRM) system. After purchasing a CRM solution from a leading software developer, it has realized many benefits, and at the same time empowered its field sales team with a system it can access while on the road.

WORK FROM HOME CUSTOMER SERVICE: TigerStop LLC: A Maximizer Customer Success Story TigerStop LLC: A Maximizer Customer Success Story Source: Maximizer Software Document Type: Case Study Description: As a global leader of products designed for use in the manufacturing process, TigerStop LLC realized that in order to remain competitive, it would need to invest in a customer relationship management (CRM) system. After purchasing a CRM solution from a leading software developer, it has realized many benefits, and at the same time empowered
9/10/2007 4:35:00 PM

service-public.fr Case Study (français)
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WORK FROM HOME CUSTOMER SERVICE: AFS@Web, service-public.fr, Antidot Finder Suite, AFS, données, intégration, des listes d'index, moteur de recherche, search engine, Antidot, solutions de navigation, information, indexing, indexation.
10/8/2013 4:19:00 PM


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