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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 wireless laptop service

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Documents related to » wireless laptop service

Case Study: Ruckus Wireless


Like all fast-growing companies, Ruckus Wireless needed to continue to innovate quickly, speed products to market, manage costs, and meet quality and regulatory compliance requirements—while ramping up its infrastructure to manage the orders, requests, and relationships resulting from its growth. Ruckus looked for—and found—a solution to help it avoid costly errors related to manual processes. The new solution allows the extended enterprise to view and update product information, and more.

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Blink.com Takes Bookmarks Mobile


A streamlined version of the Blink.com site, Blink WAP allows users to configure their folders of favorite bookmarks on their PC or laptop, then remotely access their accounts.

wireless laptop service  launch of their new wireless application protocol (WAP) bookmark manager, Blink WAP (http://wap.blink.com), which promises to radically improve the wireless Internet experience for users of Web-enabled cell phones and other WAP devices. A streamlined version of the Blink.com site, Blink WAP allows users to configure their folders of favorite bookmarks on their PC or laptop, then remotely access their accounts and utilize many of the valuable features on Blink, including searching and organizing links. Read More

OmniSky Selects WorkSpot to Develop Wireless Internet Services


Given that OmniSky’s wireless Internet service is Palm OS specific, WorkSpot is a safe and relatively inexpensive partner for OmniSky, which is still a privately funded organization

wireless laptop service  Selects WorkSpot to Develop Wireless Internet Services OmniSky Selects WorkSpot to Develop Wireless Internet Services P. Hayes - August 10, 2000 Event Summary PALO ALTO, Calif.--(BUSINESS WIRE)--July 25, 2000--WorkSpot, Inc., a leading provider of wireless application development and server-side wireless software, has been selected by OmniSky Corp., the provider of comprehensive branded wireless Internet services for handheld devices, to provide technical resources and expertise in the development of Read More

Who Else is Using Your Wireless Network?


Information technology (IT) security industry experts continue to warn us that wireless networks have significant vulnerabilities. Taking precautions is a smart way to mitigate risks. Relevant Technologies tested Wireless Watch Home 2.0 (WWH) to evaluate its claim as an effective and affordable intrusion detection system (IDS) for home wireless networks.

wireless laptop service  layers of security to wireless networks, it is a well-established fact that cracking WEP encryption keys is not that hard to do. Most people who use computers at home, whether the computer is their own personal system, or a laptop owned by their company, don''t go through the trouble to enable wireless security protocols. Many people using wireless networks don''t even have a personal firewall installed on it. Using wireless networks without configuring security controls is risky and means your systems and Read More

Europe's Mobile 'ONE' Selects InfoSpace for New Wireless Internet Services


Once a user has logged onto his/her home page he/she will be able to gain instant access to Calendaring, Address Books, Instant Messaging and access to user specific account information

wireless laptop service  an enhanced array of wireless Internet services to ONE''s client base. ONE users will be able to access information via a personalized web page coupled with password authentication. Once a user has logged onto his/her home page he/she will be able to gain instant access to Calendaring, Address Books, Instant Messaging, and access to user specific account information. ONE users will also be able to access the same information from their Internet connected laptop or desktop. The new service was launched on Read More

Service Parts Planning RFI/RFP Template


Planning, Service Delivery and Execution, Workforce Optimization, Logistics Transportation and Reverse Logistics, Analytics and Reporting, Utilities, Product Technology

wireless laptop service   Read More

A Candid Conversation with a Field Service Workforce Management Leader


ClickSoftware, rooted in field service workforce scheduling and optimization, provides automated workforce management and optimization solutions, on-demand and on-premise, creating business value through higher productivity, customer satisfaction, and operational efficiency. Its patented concept of “continuous planning and scheduling” covers the entire service lifecycle management realm. TEC presents a candid Q&A session.

wireless laptop service  as scheduling, dispatch, mobile, wireless, and reporting and analysis). We will be glad to refer you (and anyone else) to our many customers that use all of those components supplied by ClickSoftware. Further components along this dimension, which as far as we know aren’t offered by competitors, include systems such as ClickContact (for enabling self-service in setting appointments and “push” and “pull” notifications to the customer regarding the expected arrival time of field technicians and Read More

Differentiation through Service Excellence


With products increasingly becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer satisfaction. While revenue is flattening for many product businesses, service income is increasing. Find out how integrating business processes and customer relationship management (CRM) data can help you deliver new service offerings and improve the customer experience.

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Moving to Self-Service Business Intelligence


Learn how in the Forrester report Why and How Enterprises are Moving to Self-service Business Intelligence.

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Web Self-Service


This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on investments (ROI). The key is to understand your customer, your products and services, and the tools available to deliver service to maximize customer satisfaction and reduce customer service costs. This paper will discuss the various self-service options available, how to utilize best practices, delivery technology and how customer self-service is tied to the "big picture" of customer relationship management (CRM).

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Ventyx Service Suite


The Ventyx Service Suite software, services and roadmap have been developed in collaboration with the largest and most progressive group of utilities in the world – over 100,000 mobile technicians and their dispatchers use Service Suite every day. Their ongoing feedback has enabled Ventyx to develop the most comprehensive, intuitive solution with proven functionality to increase productivity and reduce costs: Forecasting enables transparent and accurate workforce planning and the balancing of work requirements Scheduling helps utilities to get the job done right with the right resources, the first time, by sequencing work for optimal efficiency. Dispatch automates routine orders and proactively responds to emergency situations in real time. Work Progress Monitoring provides real-time visibility into the progress of work so that field workforces and resources can be effectively managed.  

wireless laptop service   Read More

Epicor for Service Enterprises


Epicor for Service Enterprises is an intuitive and comprehensive enterprise service automation (ESA) solution. It manages and streamlines virtually every aspect of your service organization—from bid management, engagement delivery, and resource management, to project accounting, portfolio management, and beyond—all within a single solution. Introduced in June 2003, Epicor for Service Enterprises builds on an Epicor investment in professional services automation (PSA) and project accounting of over twenty years. Version 8.0 offers groundbreaking use of XML Web service and Microsoft .NET technology. The current release, Epicor for Service Enterprises 8.1, adds enhanced project portfolio management (PPM), contingent workforce management, and advanced collaboration and customization capabilities, all enabling greater planning, performance, and execution.  

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The Importance and Benefits of Automatic Technician Scheduling in Field Service Operations


Deciding which technicians to assign to service orders, and when to schedule and dispatch them can be a tricky if not complicated process. And that’s not all! Service demands and schedules are incredibly dynamic and constantly changing throughout the day. Most service companies today require an automated and real-time approach to scheduling field service staff. Know the benefits of implementing a dynamic scheduling engine.

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The Rising Financial Importance of Service


For the Best-in-Class, service is a profit center and a competitive differentiator. As a result, these organizations are yielding soaring financial results. Download this infographic from the Aberbeen Group and see how organizations can win by providing best-in-class service to their customers.

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