Since its founding in 1999, Emptoris has evolved into a world leader in strategic supply, category spend, and enterprise contract management solutions, and was recently acquired by IBM. TEC principal analyst P.J. Jakovljevic takes a close-up look at the functionality—and at telecom expense management (TEM) in particular—that makes Emptoris solutions a success among Forbes Global 2000 companies.
managing voice, data, and wireless telecom expenses. Rivermine’s solution is available as on-premise software or managed services (just as Emptoris’ other solutions are) to automate the telecom lifecycle. The solution includes contract sourcing, ordering, inventory management, invoice processing and auditing, wireless expense management, mobile device management (MDM), and reporting and analytics. The Rivermine acquisition was similar to that of Click Commerce ’s contract service and management