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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 windows server 2008 r2 service pack


Multi-channel Service Delivery: Getting Customers the Service they Want, Where, and When they Want It
While today’s best-in-class organizations do leverage multiple channels to eliminate unnecessary dispatches or service calls, they are most interested in

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Documents related to » windows server 2008 r2 service pack

Generating Revenue from Service


A CRM solution, to be successful, has to support cross-business processes and a number of operations within the business, from Marketing to Service, including Sales. This integration of what, historically, has been treated as very separate parts of the organization, provides the opportunity to rethink existing operational mechanisms.

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Comarch Field Service Management


Comarch Field Service Management (FSM) system is a complete solution for scheduling, staffing, managing, and supporting workforce in the field. Efficiency is achieved by selecting the most suitable resources for each task, as well as accounting for scheduling issues. The decision is made taking into consideration modifiable and adjustable ratings, according to a company’s unique business model. Comarch FSM helps take service management to the next level through the following: System comprehensiveness (schedules, work time, skills, resources, spare parts, orders, and service level agreement [SLA] information—all in one single system) Automated tasks-resources matching based on technician calendar availability, skills, location, etc. Utilization of supporting mobile technologies, global positioning system (GPS), and geographical information systems (GISs) Service-oriented architecture (SOA) enabling effortless integration with third-party systems  

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A Candid Conversation with a Field Service Workforce Management Leader


ClickSoftware, rooted in field service workforce scheduling and optimization, provides automated workforce management and optimization solutions, on-demand and on-premise, creating business value through higher productivity, customer satisfaction, and operational efficiency. Its patented concept of “continuous planning and scheduling” covers the entire service lifecycle management realm. TEC presents a candid Q&A session.

windows server 2008 r2 service pack  of mobile devices (laptops, Windows Mobile, BlackBerry, and smart phones; note that some of our competitors still don’t support newer versions of Windows and Windows Mobile); support for many types of work, even when performed by the same workforce (from large jobs requiring crews, specialized equipment, multiple interdependent steps, and days or weeks, to quick one-person tasks; combining proactive and reactive work; scheduling and dispatching asset management, inspection, installation and repair Read More

Windows 8, Now in Stores


Microsoft Corporation has just announced the availability of Windows 8. With more than 1,000 PCs and tablets already certified, Microsoft expects to fasten their users to transition to this new operating system (OS). Steve Ballmer, Microsoft’s CEO, said: We have reimagined Windows and the result is a stunning lineup of new PCs. Windows 8 brings together the best of the PC and the

windows server 2008 r2 service pack  announced the availability of Windows 8. With more than 1,000 PCs and tablets already certified, Microsoft expects to fasten their users to transition to this new operating system (OS).  Steve Ballmer, Microsoft’s CEO, said: We have reimagined Windows and the result is a stunning lineup of new PCs. Windows 8 brings together the best of the PC and the tablet. It works perfect for work and play and it is alive with your world. Every one of our customers will find a PC that they will absolutely love. Read More

A Green Guide to Streamlining Field Service Operations: Saving Money . . . and the Planet


With three primary “green” benefits to implementing cutting-edge field service technology solutions, every company—across any industry—can justify the effort based on the specific priorities that speak to it. In this analysis, we will review each of these benefits, outlining the range of advantages and concrete ROI. Regardless of a company’s priorities, this multi-layer list of benefits makes the decision a clear one.

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Moving to Self-Service Business Intelligence


Learn how in the Forrester report Why and How Enterprises are Moving to Self-service Business Intelligence.

windows server 2008 r2 service pack  moving self service business intelligence,moving,self,service,business,intelligence,self service business intelligence,moving service business intelligence,moving self business intelligence,moving self service intelligence,moving self service business. Read More

Self Service Business Intelligence


Self service BI is technology that provides non-technical individuals who need data with the ability to gather and display meaningful information. The technical and business complexities of identifying data sources, transforming and integrating data sets, enhancing data quality, and providing a data repository are necessarily addressed before a self service BI application is made available. Read this white paper to learn more about how the technical framework and infrastructure for supporting self service BI underlies the foundation of a successful business solution and how to approach deployment of such as solution.

windows server 2008 r2 service pack  Ziff Davis,Ziff Davis white paper,self service BI,self service business intelligence,data repository Read More

Case Study: VAI Improves Customer Service with Business Portal


Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail industries. To facilitate everyday business processes, VAI began to consider a business portal. As a software provider, VAI was intimately familiar with a number of portal products, and decided that IBM Workplace Services Express was best suited for the company.

windows server 2008 r2 service pack  improve customer service,voice customer,customer service email,customer experience,customer care solutions,customer service training programs,business solutions,improve customer satisfaction,customer service surveys,customer loyalty training,crm software,improving customer satisfaction Read More

AMD Server Plans De-Railed


HotRail has discontinued development of the chipset AMD planned to use to break into the multiprocessor server market.

windows server 2008 r2 service pack  Server Plans De-Railed AMD Server Plans De-Railed R. Krause - May 23, 2000 Event Summary May 2nd, 2000 -HotRail has announced it will discontinue development of a chipset intended to allow Advanced Micro Devices (AMD) CPUs to be used to build multiprocessor servers. HotRail has said it will refocus its efforts on the networking sector. Using HotRail's chipset with its own Athlon processors, AMD was expected to break into the multiprocessor (up to eight CPUs) server market for the first time, later this Read More

Service-now.com


PDG Group Model974

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What Is Software as a Service?


Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors. Its software is designed to be delivered as a service, security is better, rich user interfaces are available, and it has greater interactivity.

windows server 2008 r2 service pack  Is Software as a Service? Introduction There has been confusion about the meaning of software as a service (SaaS) and on-demand. This confusion, further muddled by the existence of the former hosting and application service provider (ASP) models, has bred a range of often fuzzy and sometimes incorrect assumptions. For many it is difficult to ascertain whether SaaS or on demand imply that the software application is hosted; that is some kind of hosting middleman is needed to provide users with access to Read More

How to Convert Service Calls Into Sales


In the white paper how to convert service calls into sales, you'll discover how real-time offer management allows your company to continuously lear...

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The 2011 Focus Experts’ Guide to Server Virtualization


Server virtualization is a top priority for midsize businesses in 2011. It offers immediate benefits to organizations of all sizes, although the benefits may differ between large and small. This guide will help you to understand what server virtualization is, where it fits in the overall virtualization landscape, how to determine if and how it can help your business, and how to choose the best solution for your specific needs.

windows server 2008 r2 service pack  2011 Focus Experts’ Guide to Server Virtualization Server virtualization is a top priority for midsize businesses in 2011. It offers immediate benefits to organizations of all sizes, although the benefits may differ between large and small. This guide will help you to understand what server virtualization is, where it fits in the overall virtualization landscape, how to determine if and how it can help your business, and how to choose the best solution for your specific needs. Read More

Salesforce.com Unveils Service Cloud SOS Button for Mobile In-app Support


Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button directly inside any mobile app. With new live interactive video support and on-screen guided assistance, companies will be able to deliver instant and personalized customer service within any mobile app.

windows server 2008 r2 service pack  industry watch, crm, customer service, salesforce.com, service cloud, cx, customer experience, salesforce1, mobile, mobile app, mobile chat, Salesforce1 Service SOS, in-app support Read More