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Software Functionality Revealed in Detail
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 what is pbx


10 Questions to Ask Your Hosted IP PBX Provider, before You Sign a Contract
Signing up for a hosted IP PBX provider is like signing up for cable TV; providers want to lock you into a long-term contract at terms that give them the most

what is pbx  the list as well. What is the contract termination policy? You want to know whether you can get out early without a penalty and what the other termination costs might be. Unfortunately, providers and particularly their sales teams often try to lock you into long-term contracts. This is common practice throughout the communications industry and you may not be able to avoid it, but you can do your best to remove arbitrary and excessive early-termination penalties. Several of the newer hosted IP PBX

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care & Billing RFI/RFP Template

General Requirements, Mediation, Provisioning, Sales and Marketing, Customer Billing, Customer Care, Packages and Promotions, Accounts Receivable, Financial Systems, Enterprise Data Warehouse, Reporting, Telephony Products and Services, Utility Products and Services, CATV Products and Services, IP Products and Services, EBPP Services, Technical Requirements  

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Documents related to » what is pbx

Premise PBX Checklist


Looking for a new business phone system? To find a premise-based private branch exchange (PBX) solution that meets your needs, you should ask yourself several key questions about your current situation. Be sure to specify your business requirements up front to PBX providers—and know which you’re prepared to drop in return for a lower cost. This checklist can help you ask the right questions and keep track of the answers.

what is pbx  and level of service. What is your current network load and available unused bandwidth? Your provider may want to test your network to determine this information for themselves, and if you don't have enough you may need a network or broadband upgrade. What type of servers does your system run on? Your service provider may need manufacturer, model number and, most importantly, operating system details. What are your existing phone system details? Manufacturer, number of lines, connections and so on. Will Read More

Enterprise IP PBX Buyer's Guide: Features and Services That Matter


The reasons most enterprises upgrade to an IP PBX system range from wanting to replace outdated equipment, to saving money, to adding needed functionality, to keeping up with growth. To evaluate competing offers from both established and new vendors, you need to learn about the market, background information, technology, standards, and the features and services that are critical and important to enterprises. Learn more.

what is pbx  and level of service. What is your current network load and available unused bandwidth? Your provider may want to test your network to determine this information for themselves, and if you don't have enough you may need a network or broadband upgrade. What type of servers does your system run on? Your service provider may need manufacturer, model number and, most importantly, operating system details. What are your existing phone system details - manufacturer, number of lines, connections and so on? Will Read More

SMB Phone Systems Buyer’s Guide


If you are a small to medium business (SMB) looking to purchase a business phone system, you’ve no doubt discovered that buying one is not easy. You must quickly identify your specific needs before you contact vendors and compare phone system options. To make an informed decision about which phone system is right for your company, you should understand four crucial aspects, from product requirements to cost considerations.

what is pbx  and support processes? 2. What is your history with other customers like me? 3. Can you ensure me of your financial viability? Buyer Dissatisfaction - What to Watch Out For Focus Research asked buyers their top reasons for project dissatisfaction. The good news is that 60% of the survey group were satisfied with their purchased solution. Only 10% were not satisfied, with the rest being neutral or responding that they had not yet implemented the solution. What Vendor Attributes Do Different Buyer Types Read More

Hacking Your PBX: 15 Ways to Make the Most of a Modern Phone System


The days of telephone switchboard operators are long gone. In today's electronic age, through private branch exchange (PBX) technology, operators have been replaced with Internet protocols that automate the switchboard process. But how can you make the most of your modern phone system when you're not really sure how it works? Discover some tips and tricks that can help you understand—and optimize—your business phone setup.

what is pbx  wrong call queue. Configurability What good is a PBX system if you cannot customize it to your company's profile and customer needs? You should be able to configure call-attendant menus, schedule events, customize on hold messaging and so on. When a customer calls your company, they should be greeted with a unique welcome message, not a preprogrammed, generic PBX one. An important first step is to make a list of all the potential callers; include categories of co-workers and customers. Then create Read More

Baan Defectors - Is This Only Tip of an Iceberg?


While Baan may have avoided euthanasia in the nick of time, evidence is mounting that a number of anxious and/or disgruntled customers have not found this assuring.

what is pbx  Defectors - Is This Only Tip of an Iceberg? Baan Defectors - Is This Only Tip of an Iceberg? P.J. Jakovljevic - August 16, 2000 Event Summary A number of Baan's anxious and/or disgruntled customers have not found that Invensys' announcement in July that it would be satisfied with less than 95% control over the company, thus helping Baan avoid euthanasia, reassuring. According to a press release from July 11, ROI Systems, Inc. announced that Peer Bearing Company, one of the world's leading producers Read More

Accurate Costing Is Key to Profitability


Sustaining profitability in a landscape of volatile prices and exchange rates is difficult for even the best-run companies. One key challenge is to understand the real economic costs in your business and of your products so you can make accurate decisions about sourcing, substitutions, pricing, and logistics. Find out how to use the right costing methodology and have the right information—and the right analytical tools.

what is pbx  Costing Is Key to Profitability Sustaining profitability in a landscape of volatile prices and exchange rates is difficult for even the best-run companies. One key challenge is to understand the real economic costs in your business and of your products so you can make accurate decisions about sourcing, substitutions, pricing, and logistics. Find out how to use the right costing methodology and have the right information—and the right analytical tools. Read More

Marketing without Analytics: Is It Really Analytics?


You can have the best sales pitch in the world, but if you don’t know who your audience is, or what they’re looking for, your strategy is based on chance. Marketing—smart, cost-effective marketing—is about listening to what a specific person or group of people are looking for and responding to their needs or desires. Learn how to use analytics to focus your marketing efforts, for more effective and efficient results.

what is pbx  your audience is, or what they’re looking for, your strategy is based on chance. Marketing—smart, cost-effective marketing—is about listening to what a specific person or group of people are looking for and responding to their needs or desires. Learn how to use analytics to focus your marketing efforts, for more effective and efficient results. Read More

ERP: Is High ROI with low TCO Possible?


Total cost of ownership (TCO) remains a significant factor influencing enterprise resource planning (ERP) strategies and decisions. But focusing exclusively on TCO runs the risk of delaying necessary ERP projects. Companies should also consider return on investment (ROI) of such projects. Find out what the average company should expect to pay for ERP and how the business can benefit from a successful implementation.

what is pbx  such projects. Find out what the average company should expect to pay for ERP and how the business can benefit from a successful implementation. Read More

Hosted CRM and PBX Buyer's Guides for Small and Midsized Companies


If you've heard that a hosted pbx phone system is a smart, cost-efficient option for small to midsized businesses, but would like to know more abo...

what is pbx  CRM and PBX Buyer's Guides for Small and Midsized Companies If you've heard that a hosted PBX phone system is a smart, cost-efficient option for small to midsized businesses, but would like to know more about it, the Hosted CRM Buyer's Guide and the Hosted PBX Systems Buyer's Guide are for you. In clear, straightforward language, this guide will fill you in on the basics of hosted CRM phone systems and the hosted PBX phone systems, the benefits they offer your company, the choices you have in terms Read More

To Upgrade, or Not To Upgrade: That Is Not The Question-But How To Upgrade Is


Companies can easily spend hundreds of thousands of dollars implementing an enterprise resource planning (ERP) package. After completing this rollercoaster ride, however, companies are typically faced with the question of whether to implement the latest, greatest version of the package.

what is pbx  more gray hair (of what little they have left). Many companies cannot afford to upgrade to the newer, componentized version of the vendors' software solutions, and if they could, they would have to pay a new license fees for their difficulty. This transition may force more companies to go off maintenance, via the simple reasoning, Why pay for something that we can never get to use? But that's another story for another day. The bottom line is that managing new releases and implementation of Read More

Is There a Magic Pill for Web Performance Problems?


The growth of sites and users on the Internet is beginning to create concerns about performance and the effects of any performance problems on E-commerce.

what is pbx  There a Magic Pill for Web Performance Problems? Event Summary A recent study by Peter Sevcik of Northeast Consulting Services has raised the visibility of possible near-term problems with Internet performance. Sevcik studied Web-page delay both analytically and through experiments, the latter using data from Keynote Systems. He explains Web-page delay in terms of two parameters: Payload is the number of bytes a server sends to a browser for complete one page, and Turns are the number of times a browser Read More

PBX Buyer’s Guide


Private branch exchange (PBX) is a business telephone exchange for a specific business or office, rather than a system operated by an external carrier or telephone company. If you are interested in purchasing a PBX phone system, this guide will help you understand the features of a PBX system, give you an idea of the different kinds of PBX systems there are, and how to find the best one for your business.

what is pbx  Buyer’s Guide Private branch exchange (PBX) is a business telephone exchange for a specific business or office, rather than a system operated by an external carrier or telephone company. If you are interested in purchasing a PBX phone system, this guide will help you understand the features of a PBX system, give you an idea of the different kinds of PBX systems there are, and how to find the best one for your business. Read More

Enterprise Application Integration - Where Is It Now (And What Is It Now)? Part 1: What Is It Now?


Since January 2000 when TEC last addressed the trends in Enterprise Application, there have been massive changes in the overall direction of Application Integration in general and EAI in particular.

what is pbx  Is It Now (And What Is It Now)? Part 1: What Is It Now? Enterprise Application Integration - Where Is It Now (And What Is It Now)? Part 1: What Is It Now? M. Reed - September 3, 2001 Summary Since January 2000 when TEC last addressed the trends in Enterprise Application, there have been massive changes in the overall direction of Application Integration in general and EAI in particular. A great many of the players have changed in the vendor arena, new terminology ( buzz-phrases like IAI, or Read More

Is It Time to Purchase a New ERP?


For decades, enterprise resource planning (ERP) replacement has been compared to brain surgery: You just don't do it unless the patient is dying. So how do you know when it really is the time to invest in a new ERP system? Download this white paper to find out.

what is pbx  It Time to Purchase a New ERP? For decades, enterprise resource planning (ERP) replacement has been compared to brain surgery: You just don't do it unless the patient is dying. So how do you know when it really is the time to invest in a new ERP system? Download this white paper to find out. Read More