Twitter, Facebook, LinkedIn, and blogs are just a few Internet services that make up the new growing digital world called social media. Many companies have seen the influence these new sites can have on their organizations for both good and bad. All companies should ask themselves, "How can we tap into the power of this new method of communication to improve our business and the experiences we provide our customers?"
what is customer service experience
enabling you to view what social media communities are saying about your company. Appendix (Other sites to be aware of) Flickr, YouTube, Windows Live Spaces, Google groups, Yahoo Groups, Ning, Blogger, Linkedin.com Bebo.com, Yuku.com, Xanga.com, Orkut.com. This is how we see it. About Richard D. Hanks, Jon Grover, and Mindshare Richard D. Hanks is the President of Mindshare Technologies , a leading provider of real-time, automated customer and employee feedback solutions. His experience spans multiple