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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 what are unified communications


Enterprise Unified Communications Comparison Guide
This handy grid gives you an at-a-glance comparison of six leading enterprise unified communications providers—including Cisco, IBM, Microsoft, and ShoreTel—and

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Outsourcing--IT Infrastructure RFI/RFP Template

Employee Information, IT Facility and Data Center Operation, Distributed Technology Operation, Network and Communications Service, Business Continuity and Disaster Recovery, Security, Certifications and Accreditations, Client Experience, Business Flexibility  

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Documents related to » what are unified communications

A Tectonic Shift in Communications Customer Life Cycle Management


Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes to be the most important shift since the company's initial public offering in 1998.

what are unified communications  system provides subscribers with what amounts to an independent and automated customer service center, thereby relieving the operator's customer service center of a great burden. Also, in order to provide customers with integration between systems, Amdocs has also developed an integrated catalogue, in contrast to the separate ones it has previously used for each system. The integrated catalogue is software that enables operators to define the systems and services that they want to order. At the same Read More

Mobile Unified Communications &Collaboration (UCC): The CIO’s Guide


Two trends in telecommunications are driving productivity and competitiveness in organizations today. UCC combines diverse business-critical communications capabilities into a single system, while mobile devices keep an increasingly mobile workforce connected to each other and to business processes from just about anywhere. But choosing the right mobility component for UCC becomes critical. Here’s what to consider when making your choice.

what are unified communications  UCC becomes critical. Here’s what to consider when making your choice. Read More

Active Voice’s Unity ~ In Pursuit of the Perfect Unified Messaging Solution


Throughout the past seventeen years Active Voice has enjoyed considerable growth and success developing Unified Messaging solutions for major collaborative messaging servers such as Microsoft Exchange and Lotus Notes.

what are unified communications  we wondered, is that what makes Unity a better choice? We found that native streaming media and signaling architecture supports multiple circuits and/or IP switches simultaneously, allowing a client to migrate to IP telephony while reducing associated costs. We also found the product to be highly developable due to its industry standard support for XML. However, one of the key points to Unity is the concept and implementation of a 'Single Directory and Single Store'. This allows for 'true' Unified Read More

Unified Communications Meets VoIP: A Marriage Made in Heaven


Internet protocol (IP) and voice over Internet protocol (VoIP) systems allow inexpensive transport, cheap phone calls, and simple management of a single network. But the true value is in the new applications IP enables, such as unified communications (UC). How can you use UC to further decrease costs, enhance productivity, and improve customer service? Learn how to go beyond messaging for real-time call control and more.

what are unified communications  as check to see what is on their schedule. The latest generation of UC systems includes personal assistants with speech recognition technology to help mobile employees manage their communication, including messaging, call control, groupware, and other enterprise data. The above UC applications are all available today for traditional circuit-switched PBX environments, as well as for IP-PBX environments. However, additional capabilities will emerge with the move to VoIP. ADDING VOIP TO THE PICTURE As Read More

TIBCO Announces Results That Are 'Better Than Worse Than Expected'


TIBCO Software is the latest software vendor to report that they are following a new trend in the stock market: reporting results that exceed lowered analyst expectations. Other vendors have also had a problem with missed numbers and there can be a great opportunity here for savvy customers.

what are unified communications  for them to predict what confidence level should be assigned to their sales pipeline since the economy is so skittish. Perhaps the current environment for software vendors was best described by Oracle CFO Jeffrey O. Henley, who stated The U.S. economic downturn over the past several months clearly affected our revenue and profit growth more than we anticipated, due to a sharp downturn in completed transactions in the last few days of the quarter, and the current economic uncertainty continues to limit Read More

Comparative Analysis: Are You Still Confused About APS, SCM, and ERP?


Constant changes are happening in the software market, either in software delivery methods, features and functions, or software integrations with other applications. Organizations are looking for solutions which can fix problems and make business processes more cost-effective. What are these solutions?

what are unified communications  used to better understand what needs to be planned and scheduled for optimal operations. These applications have different objectives and the results are based on how they are implemented, integrated, and used. The APS application is used for planning and scheduling, SCM application is used for visibility, collaboration, and optimization of the supply chain network and an ERP system provides required data and business rules for various business functions.   The prominent difference is that planning for Read More

Three Mistakes Organizations Are Making That Kill CRM Collaboration


Many experts are talking and writing about how collaboration can improve the relationship between a company and its customers, but most of them assume that employees collaborate naturally and are willing to work together for the success of the company. This is not always the case.The main reason—human nature being what it is—is that employees are motivated first by their own

what are unified communications  main reason—human nature being what it is—is that employees are motivated first by their own objectives and only secondarily by the goals of the company. In other words, even if they have basically the same goals (i.e., the goals of the company they work for), employees will work primarily based on their own priorities. Some are seeking financial profit, others are looking to build a reputation for themselves, and others simply want to get the job done and go home. In other words, employees may not Read More

Are ERP Workarounds a Terrific Way of Shooting Yourself in the Foot?


Are ERP workarounds a terrific way of shooting yourself in the foot? TEC Analyst Gabriel Gheorghiu says “There’s no way to avoid ERP workarounds. And yes, they’re a problem.” TEC Analyst Jorge García says “No they’re not.” Managing Editor David Clark attempts to moderate (just a wee bit too late).

what are unified communications  you're using cannot provide what you need, as in my examples above. End users in particular are prone to these workarounds, not IT people or administrators (who could probably customize or come up with a programming solution, unlike “regular” end users). That’s why “analysis, design, and deployment” of workarounds is not really the issue at hand.   Of course a workaround for an important problem is better than waiting for the vendor to fix it, but let's stick to ERP and end users. It's like par Read More

Let Your Hard Drives Tell You Where they Are!


Dogs, books, dolphins, and khakis are all being tracked. What about those hard drives at Los Alamos?

what are unified communications  a smart label database? What else can you use smart labels for? The possibilities are endless: Package tracking Text book tracking Pet tracking Hard drive tracking People tracking Luggage tracking Mountain climbing safety Identification and authentication cards General asset tracking Savvy smart label vendors will make sure they get on the GSA schedule in order to get in the door as a Federal Agency customer. Read More

Up Close and Personal: Martin Schneider, Senior Director of Communications at SugarCRM-Part 2


In part one of my interview with Martin Schneider, Senior Director of Communications at SugarCRM, we discussed the history of SugarCRM and the open source customer relationship management (CRM) space. Part 2 describes SugarCRM’s approach to development, their partner ecosystem, and how social media has changed CRM.Q: About development—most of it is done by your team of programmers

what are unified communications  Sugar platform, and that’s what we will achieve with our partners.   Q: Lots of people are talking about social media, and many of them are struggling to define what it is or what it should be. What’s your opinion on this?   A: It’s just like when the Web came out—CRM already existed. We had CRM before e-mail. It was difficult to track marketing activities through direct mail, billboards, and magazine advertisements. With e-mail and the Web, we had easier ways to track and manage marketing Read More

Six Common Mistakes Companies Are Making Today


Read this white paper to learn about the most common mistakes companies are making during a down economy—and find out how you can use business intelligence (BI) to avoid these same mistakes. Plus, take a quick quiz to evaluate your own company’s BI quotient and find out which BI approach will help you avoid these blunders.

what are unified communications  Common Mistakes Companies Are Making Today Read this white paper to learn about the most common mistakes companies are making during a down economy—and find out how you can use business intelligence (BI) to avoid these same mistakes. Plus, take a quick quiz to evaluate your own company’s BI quotient and find out which BI approach will help you avoid these blunders. Read More

Times are Tough - RIR Might Leave More Cash on Your Balance Sheet


For residents and tourists of Paris (France), using RER or Paris Metro is certainly a way to save on commuting costs (and parking frustrations) compared to owning and renting cars. This blog post is not about transportation, but rather about an inventory management method with a similar name. Namely, this blog post is about RIR or Rapid Inventory Rightsizing, which is an innovative new program

what are unified communications  is the first-time offer, what are you basing your proof-of-concept on? The 10-30 percent expected inventory reduction is based on our experience in more than 190 implementations at more than 150 customers. The technology is not new, only the implementation approach. This has been our bread-and-butter business for more than 10 years. For a $30,000 investment, how much freed-up cash via inventory should a customer expect and in what time period? First, let me reiterate that pricing starts at $30,000 for Read More

Focus Experts' Guide: Unified Communications


The term "unified communications" (UC) is prone to market confusion, as it is often misapplied by vendors and misused by analysts. The goal of this Experts’ Guide is to get past the technology conundrum and marketing hype, in order to offer a clearer understanding of UC essentials, including essential advice on how to analyze your UC needs, and a how-to-buy guide that analyzes solution, cost, and vendor considerations.

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