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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 web store service roi

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Web Content Management (WCM) Software Evaluation Report

Web content management (WCM) systems manage content creation, review, and approval processes for web site content. This may include public Web sites (Internet), or private web sites (intranet or extranet). Use a WCM solution to organize and manage documents; provide content version control, collaboration utilities, and user or document level security. 

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Documents related to » web store service roi

Case Study: Holland Bulb Farms Online Flower Provider Manages Web Store to Support Company Growth


With over 25,000 customers, Holland Bulb Farms of Wisconsin (US) needed a more efficient way to sell and market its gardening items on the Web. The company wanted an integrated system to keep track of its growing number of transactions, expenses, and purchases. With Everest, the company found the all-in-one solution it needed—and within the first month of going live, saw a 300-percent return on investment. Learn more.

web store service roi  Online Flower Provider Manages Web Store to Support Company Growth Whether your business is retail, wholesale, distribution, mail order, or e-commerce, Everest is the only management solution you need to run, improve, and grow your business. Source : Everest Software Inc. Resources Related to Case Study: Holland Bulb Farms—Online Flower Provider Manages Web Store to Support Company Growth : Case Study (Wikipedia) Case Study: Holland Bulb Farms—Online Flower Provider Manages Web Store to Support Read More

Customer Focused Self-service: Building the Balanced Business Case


Countless customers are engaging in self-service, in the process helping companies save millions by deflecting service interactions to cheaper channels. At many organizations, just the cost savings make the investment in self-service worthwhile. But the self-service business case isn’t built on cost savings alone. There’s a bigger, more customer-focused picture to consider, where the customer experience plays the key role.

web store service roi  (FAQs) on a company Web site does constitute self-service, but the discipline has progressed far beyond these early and rudimentary efforts in which the user scanned a fixed list, hoping to find a question that was related to the problem at hand. It has even progressed beyond the next and still the most commonplace level, in which customers enter key words into a search engine that yields a listing of related documents or in which a user navigates a case-based “decision tree” in an attempt to locate Read More

Integrating Customer Relationship Management and Service Resolution Management


The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing efforts.

web store service roi  the phone, via a Web chat, or face to face with a teller ), and regardless whether it is about a service complaint or a mere inquiry. The combination of customer information, dynamic scripting, and built-in process management must help to ensure this consistent customer treatment. The contact or call center is constantly changing, and businesses need ever more powerful and flexible CRM tools that continually provide greater productivity, decreased costs, and enhanced service. Also, as many research and Read More

Talking to (and Learning from) a Retail Store Execution Software Leader - Part 2


Part 1 of this blog series introduced Reflexis Systems, whose task execution solutions have helped over 110 retailers and their suppliers worldwide execute their strategies and increase profits. The article analyzed Reflexis’ genesis and evolution from a task management specialist to an integrated retail workforce management (WFM) platform provider. Reflexis’ Retail

web store service roi  solutions have always been Web-based solutions that can be implemented in traditional “behind the firewall” or  cloud computing  models. About one third of our customers are currently implemented in “the private cloud” (although we are in multi-tenant architecture). At first, most of the customers that wanted cloud were smaller retailers. However, in 2010, we saw a big shift. The majority of retailers, including Global Top 100 companies, either specified a cloud computing implementation or Read More

The ROI of Your Labor Force


Improving workforce performance can drive corporate performance. Even seemingly small changes in workforce productivity can have a huge impact on the bottom lines of large organizations. Learn how deploying workforce management (WFM) technology can transform your company’s operations, and provide data that improves core human resources (HR) applications like workforce planning, recruiting, and performance management.

web store service roi  to operational improvements. As Webster Buchanan Research points out One of the benefits of automating manual activities is that it generates data that can be used for a range of business intelligence needs, from day-to-day operational analysis to workforce business trends. Because self-service tends to improve data accuracy—by eliminating rekeying and putting data accuracy into the hands of the beneficiaries—it also improves the quality of the resulting analysis. If HR is to impact business Read More

6 Secrets to Simplify Field Service


Field service can be complex: scheduling technicians, inventory and repair, service contracts, work order management, and more. There are a lot of moving parts—literally! It’s time to simplify. This white paper outlines six secrets that will help streamline your field service organization, delight your customers, and increase your profit margin. Download the white paper and see how ServiceMax can help you get these benefits.

web store service roi  field service,field service management,FSM software,field service software,field service scheduling software,ServiceMax Read More

Market Landscape Report: Field Service Management


If you have a mobile, customer-facing workforce, you need field service management (FSM) software. An FSM solution provides essential functionality—from planning and scheduling to work order management, to customer engagement—that’s missing from most ERP and CRM systems. Get a comprehensive overview of the FSM space, and learn about key functionality, major vendors, and the latest market trends in this market landscape report.

web store service roi  field service management,FSM,field service planning and scheduling,field service work order management,field service customer engagement,field services organization,FSM market landscape,FSM market space,FSM functionality,TEC FSM Market Landscape Report Read More

Enterprise Resource Planning for Services: Has Software as a Service Become Service-oriented Architecture for Small to Medium Businesses?


In the past, enterprise resource planning (ERP) initiatives were far too costly for smaller organizations to consider. However, a trend has recently emerged where software vendors are now offering software-as-a-service business models for ERP implementation to even the smallest organizations.

web store service roi  achieved through various means, web services have become popular methods employed by ERP for services vendors when implementing an SOA framework. Numerous organizations implement SOA in which web applications interact with each other with standard protocols that can include extensible markup language (XML) running over hypertext transfer protocol (HTTP), universal description, discovery, and integration (UDDI), and simple object access protocol (SOAP). The benefits of SOA include a cost-efficient way of Read More

E-Business Customer Service Success at H.B. Fuller Company


Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service.

web store service roi  The value received from Web-based customer service is proportional to the number of customers and distributors who utilize the method. H. B. Fuller has seen a steady rise in those numbers since the March 2001 launch of the site. H.B. Fuller has learned that is is necessary to have campaigns in place to boost adoption rates among both customers and suppliers. It anticipates significant value when usage reaches critical mass. Before HBFullerStore.com, nearly 80% of Customer Service Dept calls were Read More

The Executive Buying Guide to Employee Self-service


Employee self-service (ESS) is an online technology that automates workflow, and allows both employees and managers to view and update human resources (HR) and payroll information. It often includes time-off management, and can serve as a central portal for communicating company documents and announcements. ESS disperses routine tasks back to the level of origination--employees and their managers.

web store service roi  self-service,guide,HR,management Read More

ERP ROI in Only 9 Months


Nucleus Research reports that NetSuite, a leading integrated Web-based business software suite, can deliver a positive return on investment (ROI) in fewer than nine months, by automating processes, boosting sales, increasing productivity, reducing or avoiding headcount, increasing data visibility, and retiring costly legacy systems. Learn how NetSuite business management software provides a positive ROI to businesses.

web store service roi  with a fully functional Web store and cataloging system. As with its other applications, NetSuite’s e-commerce platform allows customers to build and maintain a Web store for relatively less than if they had to do it in-house. Additionally, NetSuite offers the ability to customize a Web store to give it a distinctive look and feel unique to the individual customer. Key features of the platform include: eBay, FedEx, and UPS integration Drop shipment and special order capabilities Affiliate marketing Read More

The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010


This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service options, and demand real-time responses. Also, social media has grown to be an important new channel for interacting with customers and engaging in innovative ways.

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MSF R2 Service Architecture


As Internet and IP technologies are increasing service expectations, the number of resources available to create, deploy, and manage new services have reduced. The result is that expectations for new services are outpacing the ability to deliver them. We explore the limitations of traditional voice service architecture, and propose a new architectural solution to address these shortcomings.

web store service roi   Read More

Web-scale 101: From Hyper Convergence to Cloud Infrastructure


Learn the new approach to data center infrastructure and how it could influence your business.

Some questions this web-scale guide delves into include:
  • What is web-scale and what are its key characteristics?
  • What are the potential benefits to enterprise IT from web-scale?
  • What are the different approaches to bringing web-scale principles and technologies into enterprise datacenters?
  • Are web-scale principles essential to designing hyper-converged solutions?


web store service roi  scale 101: From Hyper Convergence to Cloud Infrastructure Learn the new approach to data center infrastructure and how it could influence your business. Some questions this web-scale guide delves into include: What is web-scale and what are its key characteristics? What are the potential benefits to enterprise IT from web-scale? What are the different approaches to bringing web-scale principles and technologies into enterprise datacenters? Are web-scale principles essential to designing hyper-converged Read More