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Documents related to » web store service pos


Service Productization
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

WEB STORE SERVICE POS: services ² Recall the Web design services firms building Web sites for clients in the mid to late 1990s. At that time, developing a Web site was a very new capability. Not enough personnel with the proper skills were available to do it. Rates were very high, and buying decisions were made largely on design firm reputation and the experience of the individual personnel in the firm. As the market for Web design services matured, new tools became available, and more designers were available, these
5/16/2005 12:00:00 AM

IFS Wins in Field Service Management » The TEC Blog
* E-mail (private) : Web site: XHTML: You can use these tags: --> * Comments: * Spam protection: Sum of 3 + 9 ?     Notify me of followup comments via e-mail --> The TEC Blog Discussing Enterprise Software and Selection Tag Cloud analytics bi BPM Business Intelligence CAD Cloud Cloud Computing CRM customer relationship management Epicor ERP HCM hr human capital management ibm industry watch infor Manufacturing Mobile on demand Oracle plm product lifecycle management retail SaaS salesforce.com SAP SCM

WEB STORE SERVICE POS: 360 scheduling, clicksoftware, eam, ericsson, ERP, field service management, fsm, IFS, ifs applications, metrix, Mobile, Project Management, SAP, servicemax, slm, toa technologies, utilities, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
26-02-2013

Recession? Steal Market Share by Increasing Customer Service!
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

WEB STORE SERVICE POS:
8/3/2009 3:20:00 PM

Good Customer Service Is Simple
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

WEB STORE SERVICE POS: Good Customer Service Is Simple Good Customer Service Is Simple Olin Thompson - November 25, 2010 Read Comments Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Customer Service—A Simple Definition Customer service means meeting your customer’s expectations. That means you and your customer need to have a mutual understanding of what is expected and you have to deliver on
11/26/2010 8:44:00 AM

Business Process Overview: Service Management
Competition and rapidly developing technology constantly drive new business models. Thus, success can be dependent on how rapidly you can deploy and adapt service processes to accommodate new requirements. To stay ahead of your competitors, you need to be armed with a software package that lets you make decisive decisions and implement procedures to meet the increasing demands of customers.

WEB STORE SERVICE POS:
11/16/2006 2:22:00 PM

It s the Aftermarket Service, Stupid! (Part I) » The TEC Blog
* E-mail (private) : Web site: XHTML: You can use these tags: --> * Comments: * Spam protection: Sum of 5 + 10 ?     Notify me of followup comments via e-mail --> The TEC Blog Discussing Enterprise Software and Selection Tag Cloud analytics bi BPM Business Intelligence CAD Cloud Cloud Computing CRM customer relationship management Epicor ERP HCM hr human capital management ibm industry watch infor Manufacturing Mobile on demand Oracle plm product lifecycle management retail SaaS salesforce.com SAP SCM

WEB STORE SERVICE POS: aftermarket service, inventory optimization, mca solutions, mca spo, multi echelon inventory, pbl, performance based logistics, service level agreement, service planning & optimization, servigistics, sla, spare parts, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
05-03-2008

The Rising Financial Importance of Service
For the Best-in-Class, service is a profit center and a competitive differentiator. As a result, these organizations are yielding soaring financial results. Download this infographic from the Aberbeen Group and see how organizations can win by providing best-in-class service to their customers.

WEB STORE SERVICE POS: field service, filed service management, FSM software, Best-in-Class, best-in-class service, best-in-class field service, ServiceMax.
6/12/2013 10:59:00 AM

Effective Relationships with Service Providers
The decision to use external resources on a project of any size or focus can be a tough one for a company facing the need to look outside its trusted staff to make something happen.

WEB STORE SERVICE POS:
9/23/2005 2:27:00 PM

Cloud Enablement Service
Navigating a migration to the cloud can be complex and includes more than just simply migrating data. The five-step migration process discussed here was specifically designed to help guide organizations through a successful replacement of an on-premise archiving solution to a cloud-based solution.

WEB STORE SERVICE POS: cloud migration, cloud enablement services, migration process, cloud archives, Globanet.
8/8/2013 1:32:00 PM

Hosted Hosting: Should Service Providers Go Hosted?
Hosted services can offer a sound solution for small and medium businesses requiring safe and reasonably priced platforms. Applying the same concept at a higher level could result in hosting and services providers leasing or renting virtual real estate for the services they provide in order to lower their initial investments or subsequent upgrade costs. Learn more about “hosted hosting,” the new breed of hosting services.

WEB STORE SERVICE POS:
10/12/2009 4:57:00 AM

E-Business Customer Service Success at H.B. Fuller Company
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service.

WEB STORE SERVICE POS: The value received from Web-based customer service is proportional to the number of customers and distributors who utilize the method. H. B. Fuller has seen a steady rise in those numbers since the March 2001 launch of the site. H.B. Fuller has learned that is is necessary to have campaigns in place to boost adoption rates among both customers and suppliers. It anticipates significant value when usage reaches critical mass. Before HBFullerStore.com, nearly 80% of Customer Service Dept calls were
9/15/2001


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