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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 web based olap and oltp


How to Evaluate Web-based BI Solutions
Web-based business intelligence (BI) is no longer an anomaly: organizations are ready for BI solutions that go beyond Web portals. However, when selecting Web

web based olap and oltp  web-based reporting software , web based application development , build bi solution , web-based bi resource , business intelligence tool , business intelligence solution evolution , the business intelligence guide , bi solution comparison , web route to business intelligence . BI on the Fly A Guide to Web-based Business Intelligence Web-based BI is becoming mainstream. Organizations want to deploy BI solutions beyond Web portals. This report identifies emerging trends that make Web-based BI more

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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CRM is Busting Out Of Its Britches: Operational, Analytical, and Collaborative CRM Are Born


Back in the early 90’s, ‘CRM’ wasn’t even a trendy acronym. You had a few players thinking beyond 'stovepipe' enterprise applications, but not much beyond. Fast forward to 2001. CRM has gotten fat, and the fatter it gets, it becomes more difficult to understand, more expensive to buy, more difficult to implement, and less likely to satisfy - either buyers of the software or their customers. Keep your eye on the ball: your customers, and your business.

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Can You Add New Life To an Old ERP System?


Getting ERP transaction data into a summarized form that is useful to knowledge workers is one way to extend the value of your ERP system. This article discusses the advantages that can be gained by moving ERP and other transaction data to a data warehouse.

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SAP HANA: A Fast Developing “Toddler” - Part 1


It doesn’t take an exceptional industry analyst or market observer to realize that SAP HANA has become one of the pillars of SAP’s future strategy (possibly even a “bet the farm” move). HANA is a major part of SAP’s goal of being a next-generation database management provider, and SAP now has a number of relational database assets, both developed on its own and from the Sybase acquisition. In fact

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The Takeaway From Microsoft TechEd 2013: Cloud and Data Power


I’ve finally had the chance to go over some of the highlights of Microsoft’s recent TechEd conference and analyst summit held in New Orleans, Louisiana, at the start of June, a conference in which Microsoft reinforced its direction and commitment to work primarily on expanding the company’s presence and services in the cloud. In this post I’ll look at some relevant aspects of Microsoft’s recent

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How to Cook Up Some Marketing Mashups for Your Web Site


The prevalence of Web 2.0 demonstrates that integrating the technology used to manage Web sites is becoming easier. A similar mashup of methods for Web site marketing tools can help you measure how you communicate with customers and help deliver sales opportunities. But before you start cooking, find out how to pick the right ingredients for two simple but effective mashups for Web site subscription and content feedback.

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6 Important Steps to Evaluating a Web Security Solution


Whether you are evaluating a Web security solution for the first time or are looking around because your current solution is less than optimum, knowing what to look for can save you money and frustration in the long run. This white paper from EdgeWave offers the key steps to evaluating a Web security solution for IT professionals, to help you size up competitve offerings and understand new approaches to basic problems of authentication and authorization, vulnerability assessment, malware protection, and Web 2.0 control.

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How to Convert Web Site Visitors into Leads for Efficient, Successful Prospecting


The number of leads captured from conventional channels is steadily declining due to the increasing importance of web sites. While Web analytic and e-mail marketing solutions provide useful data, they do nothing to capture leads. If there was a service that could prospect all your web site visitors, would you use it? Find out how LEADSExplorer is helping businesses convert their web visitors into potential leads.

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GMAC Web-Enables Legacy Data With NEON Systems Shadow Direct


GMAC is pushing for enterprise-wide web enablement of existing IT assets to support customer self-service platforms. NEON Systems’ Shadow Direct product gives them access to legacy ADABAS databases in a real-time Internet environment.

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Get Greener with SaaS-based ERP


To sustain the environment, manufacturing companies initially focused on the greening of the facilities and the materials used, but now are reviewing core processes. Software as a Service (SaaS) solutions help manufacturers get greener by reducing energy consumption, paper and supply usage, and carbon emissions. See how an industry-leading SaaS-based enterprise resource planning (ERP) solution can help you get greener.

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Web Self-Service


This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on investments (ROI). The key is to understand your customer, your products and services, and the tools available to deliver service to maximize customer satisfaction and reduce customer service costs. This paper will discuss the various self-service options available, how to utilize best practices, delivery technology and how customer self-service is tied to the "big picture" of customer relationship management (CRM).

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