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Documents related to » web based contact management


Building the Small Contact Center
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the Small Contact Center. Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that picture has changed. Encouraged by declining technology costs and changing customer expectations, and pressured by competition, small and midsized companies are investing in key customer service building blocks, such as contact centers.

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8/15/2006 8:59:00 PM

Contact Centre Virtualisation
As companies expand—often globally—they may operate multiple customer service call centers. Unifying these geographically dispersed and discrete contact centers creates a single, virtual contact center operation that is more efficient, easier to manage, and has better customer service. Learn about contract center trends and the five key elements to consider when outsourcing your customer service center business processes.

WEB BASED CONTACT MANAGEMENT:
5/20/2008 4:47:00 PM

Knowledge Based Selections
Knowledge Based Selections allow companies to truly reach an optimum and justifiable technology decision. Knowledge Based Selections have several unique characteristics that enable a company to rapidly and effectively marry internal business requirements with a myriad of vendor attributes that relate to both product performance and long-term value to clients.

WEB BASED CONTACT MANAGEMENT: for a company. TEC s web-based decision support models are available using WebTESS . Or, You may choose to download a stand-alone version of ERGO 2001 with limited configurability. Download Now . Another selection methodology that addresses some of the points covered in this note is available at: http://www.capterra.com
3/14/2001

Contact Center Buyer s Guide
Customer-centric businesses know the key to their success is earning their customer’s business—not just at point of sale, but at every point of contact. VoIP has dramatically transformed telecom, and is now doing the same in the contact center. Download this Buyer’s Guide for a better understanding of the VoIP value proposition, as well as what you need to consider when making the decision to adopt VoIP in your contact center.

WEB BASED CONTACT MANAGEMENT: contact center, call center, customer center, voip, voice over internet protocol, contact center outsourcing, contact center software, contact center world, contact center management, hosted contact center, contact center services, contact center consulting, call center contact center, contact call center, contact center call center, virtual contact center, call center contact, contact center analytics, cloud contact center, microsoft contact center, ip contact center, contact center technology, contact center metrics, contact center optimization, contact center recording, contact center on .
8/17/2012 4:46:00 PM

The Cobalt Group Drives a New Web Deal
The Cobalt Group and National Automobile Dealers Association form a partnership to help dealers build online capabilities and expand consumer choice.

WEB BASED CONTACT MANAGEMENT: Group Drives a New Web Deal The Cobalt Group Drives a New Web Deal A. Turner - January 20, 2000 Read Comments Event Summary On Monday, January 10th, the National Automobile Dealers Association (NADA) and The Cobalt Group, Inc. (Nasdaq:CBLT), announced plans for the development of an automotive portal and packages to help automobile dealers create websites. Cobalt, a provider of Internet solutions for the automotive industry will offer NADA dealers two different NADA-endorsed web packages for use in
1/20/2000

A Look at the Debate Surrounding Ownership of your Corporate Web Site: Whose Site Is It Anyway?
The Web has become a vast potential business asset for many companies today. But while business users have the vision, it’s the IT department that actually creates and deploys the Web application. This often raises the question of Web site ownership. Empowering both parties with the right tools to match their respective skills can help address this question—and many others—for businesses in this confusing situation.

WEB BASED CONTACT MANAGEMENT: Ownership of your Corporate Web Site: Whose Site Is It Anyway? A Look at the Debate Surrounding Ownership of your Corporate Web Site: Whose Site Is It Anyway? Source: Alterian Document Type: White Paper Description: The Web has become a vast potential business asset for many companies today. But while business users have the vision, it’s the IT department that actually creates and deploys the Web application. This often raises the question of Web site ownership. Empowering both parties with the right
6/26/2007 2:03:00 PM

Case Study: An NGO-based New Zealand Company
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WEB BASED CONTACT MANAGEMENT: New Zealand Company Source: iWeb Technology Solutions Document Type: Case Study Description: ... Case Study: An NGO-based New Zealand Company style= border-width:0px; />   comments powered by Disqus Source: iWeb Technology Solutions Learn more about iWeb Technology Solutions
7/10/2013 4:05:00 PM

Transaction Based Pricing in BPO
Increased maturity in business process outsourcing (BPO) has led to the emergence of transaction-based pricing and outcome-based pricing models, which can provide broader business value to customers. This white paper focuses on the transaction-based pricing model for BPO services, its suitability in meeting present-day BPO objectives, and its superiority over the traditional full-time-equivalent (FTE)-based pricing model.

WEB BASED CONTACT MANAGEMENT: Transaction Based Pricing in BPO Transaction Based Pricing in BPO Source: TCS Document Type: White Paper Description: Increased maturity in business process outsourcing (BPO) has led to the emergence of transaction-based pricing and outcome-based pricing models, which can provide broader business value to customers. This white paper focuses on the transaction-based pricing model for BPO services, its suitability in meeting present-day BPO objectives, and its superiority over the traditional
5/18/2010 7:55:00 AM

Proactive Real-time Monitoring of Real Web Transactions
As the web has evolved from being an information exchange medium to a medium of business transactions, it has become critical for businesses to ensure their web sites are available 24x7. And since the user experience is governed by how well site-associated application components perform, effective and proactive monitoring that drills down to the root cause of problems is imperative.

WEB BASED CONTACT MANAGEMENT: Real-time Monitoring of Real Web Transactions Proactive Real-time Monitoring of Real Web Transactions Source: eG Innovations, Inc. Document Type: White Paper Description: As the web has evolved from being an information exchange medium to a medium of business transactions, it has become critical for businesses to ensure their web sites are available 24x7. And since the user experience is governed by how well site-associated application components perform, effective and proactive monitoring that drills
3/26/2007 2:03:00 PM

Taking the “Geek” out of Your Web Site Management Strategy
The evolution of interfaces to web content has changed the way companies manage their web sites. On one hand, it's easier than ever to manage digital content. But on the other, with the advent of Web 2.0, there's still a lot you need to know to maximize your web content—and your sales and customer relationships. Learn how software-as-a-service (SaaS) can play an important role in your web content management strategies.

WEB BASED CONTACT MANAGEMENT: “Geek” out of Your Web Site Management Strategy Taking the “Geek” out of Your Web Site Management Strategy Source: CrownPeak Document Type: White Paper Description: The evolution of interfaces to web content has changed the way companies manage their web sites. On one hand, it s easier than ever to manage digital content. But on the other, with the advent of Web 2.0, there s still a lot you need to know to maximize your web content—and your sales and customer relationships. Learn how
3/3/2008 1:32:00 PM

Securing XML Web Services: SSL, XML Firewalling, and Beyond
There’s no universal solution for Web services security. Sometimes, access lists programmed into the Web services themselves are sufficient. Other times, Secure Sockets Layer (SSL) may be more than adequate. However, when granular message processing and auditing is essential, dedicated extensible markup language (XML) and Web services security technology will prove necessary. Which options are right for you?

WEB BASED CONTACT MANAGEMENT: Securing XML Web Services: SSL, XML Firewalling, and Beyond Securing XML Web Services: SSL, XML Firewalling, and Beyond Source: Layer 7 Technologies Document Type: White Paper Description: There’s no universal solution for Web services security. Sometimes, access lists programmed into the Web services themselves are sufficient. Other times, Secure Sockets Layer (SSL) may be more than adequate. However, when granular message processing and auditing is essential, dedicated extensible markup language (XML)
3/30/2007 2:19:00 PM


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