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Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » web based business applications sfa


Overcoming the Barriers of Stand-alone Business Applications
Small to medium businesses (SMBs) like yours are the lifeblood of the economy. However, you may feel you need an operational boost—one that transforms your

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Cincom Acknowledges There Is A Composite Applications Environ-ment Out There
Cincom joins a slew of vendors that are aiming at providing a business process improving middleware layer, which will route requests and interventions across

web based business applications sfa  the entire system was Web enabled, with all applications incorporating an Internet Explorer (IE) interface, Active Server Pages (ASP) , and other Microsoft technologies, including BizTalk for application integration and business process management (BPM), with the aim of pulling processes together to work in an integrated fashion including disparate applications, users and trading partners that can intervene either through personal digital assistant (PDA), mail, or a graphical representation such as Read More...
CRM: A Business Imperative during the Economic Downturn
The economic downturn means that businesses must capitalize on every opportunity to gain revenue. With the right customer relationship management (CRM) solution

web based business applications sfa  CRM Solutions can: Provide web self service Increase productivity of agents Ensure issues never ?get lost between the cracks? Enable agents to capture further sales leads from customer interactions Improve response times to customer service requests Increase customer retention Reduce customer support costs Reduce the average time to resolve an issue Decrease the number of customer cases that are re-opened Decrease the number of customer service escalations Enhancing command and control over the entire Read More...
Microsoft Paints CRM Landscape On Lately A ‘Still Nature’ Business Applications Scenery
While most of its applications co-opetitors have been licking their wounds and bracing for a long summer drought, fat cash cushioned Microsoft has been putting

web based business applications sfa  enhances solutions with external Web services such as credit checking, analytics and marketing automation services that extend the core functionality of Microsoft CRM. This is Part One of a two-part event note on Microsoft CRM. Part Two will discuss the Challenges faced by Microsoft and make User Recommendations. Microsoft CRM The Microsoft CRM demonstration focused on the solution''s tight integration to Outlook and Microsoft Business Solutions'' business applications, and attempted to show how easily Read More...
Enterprise Applications Vendors Going Viral and Social: Another Take
It would not be far off the mark to say that social media, user-generated content (UGC), and online collaboration all hit the mainstream in 2009, at least

web based business applications sfa  your product on your Web site, bundled with the ability of your site to then automatically broadcast these review feeds into social networks. By placing these pristine comments (only slightly moderated for abusive language) into social networks feeds, you might gain the trust of not only the regular visitors of your site, but also from these folks’ social connections even if these other folks have never heard of your firm or your product. In tune with these findings  come MarketingSherpa ’s Read More...
IBM Cognos 8 Business Intelligence Software for use with SAP NetWeaver Business Warehouse Accelerator
As business data volumes expand, the biggest challenge for businesses is channeling reams of data into usable information that supports effective decision

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W4 BUSINESS FIRST 8.7 for Business Process Management Certification Report
W4 BUSINESS FIRST 8.7 is now TEC Certified for online evaluation of business process management (BPM) solutions in the Enterprise Resource Planning (ERP

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Achieving Business Intelligence (BI) in Midsize Companies
Like many of today’s IT decision makers, you may be considering a business intelligence (BI) solution for your midsize company. But how do you go about adding

web based business applications sfa  an excerpt from a Web dashboard. Someone looking at this might wonder, Why are margins in golf equipment the way they are? A well-designed user interface will allow users to drill down and answer that question by doing what the user will tend to do naturally: Click on the Golf Equipment item. If clicking leads the user to another layer of data, they''ll continue to explore. Figure 4.7 shows where the first click took them—to a breakdown of different types of golf equipment—an intelligent next step Read More...
B2B E-Business Strategies for a Changing World
In B2B e-business strategies, you''ll learn about the different B2B e-business service and software products available to you in today''s rapidly cha...

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Making Business Intelligence Easy: Collaborative Business Intelligence
The merging of BI and Web 2.0 technologies has given rise to the new concept of collaborative BI, a type of collaborative decision making (CDM) platform

web based business applications sfa  merging of BI and Web 2.0 technologies has given rise to the new concept of collaborative BI, a type of collaborative decision making (CDM) platform. Collaborative BI has been hailed by many as the answer to the persistent problem that, despite increasing amounts of money being spent on BI, many organizations are failing to utilize reporting and analytics effectively. Read this white paper to learn the essential features of a collaborative BI platform and how to enable collaborative BI in your Read More...
Business Process Management in Free and Open Source: An Overview of the Demand and the Supply
Free and open source software (FOSS) has become a hot topic in the business process management (BPM) market. This article discusses the relevance between BPM

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Keeping Cash Flow in Focus While Driving Business Performance
One of the most basic business axioms, held dear by all firms but especially small companies, is that cash flow is king. Customer payments are essential for

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Top Phone Systems for Any Size of business
Top Phone Systems for Any Size of business Here s a guide to make buying a phone system for your business much easier.

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How Much Should You Pay for Your Business Phone System?
Different buyers pay different prices for the same business phone system. While some buyers hesitate to negotiate the “special price” quoted to them, others

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Transactional Data: Driving Real-Time Business
A global survey of IT leaders shows that most organizations find it challenging to convert high volumes of fresh transactional data into knowledge that business

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