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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 web based business applications crm

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Documents related to » web based business applications crm

Microsoft Paints CRM Landscape On Lately A ‘Still Nature’ Business Applications Scenery


While most of its applications co-opetitors have been licking their wounds and bracing for a long summer drought, fat cash cushioned Microsoft has been putting together the pieces of its CRM (and likely the overall enterprise applications) strategy mosaic

web based business applications crm  enhances solutions with external Web services such as credit checking, analytics and marketing automation services that extend the core functionality of Microsoft CRM. This is Part One of a two-part event note on Microsoft CRM. Part Two will discuss the Challenges faced by Microsoft and make User Recommendations. Microsoft CRM The Microsoft CRM demonstration focused on the solution''s tight integration to Outlook and Microsoft Business Solutions'' business applications, and attempted to show how easily Read More

The Future of SOA-based Applications and Infrastructure


The ultimate winner in the SOA market will have to provide industry-specific solutions solving essential problems that others cannot. Focus must move away from technology lock-in and vendor dependency, to best solutions for customers, even if it means customers can use competitor products.

web based business applications crm  through a set of Web services description language (WDSL) interfaces as a set of services that can be incorporated into a set of applications. This is Part Three of a three-part note. Part One discussed SOA and its impact on business. Part Two examined SOA as a foundation for a universal desktop for all the Web-based applications of an enterprise. Multi-Enterprise Service Architecture (MESA) Factor A successful, and thus winning appli-structure, will not necessarily be the one that comes first to the Read More

Microsoft Paints CRM Landscape On Lately A ‘Still Nature’ Business Applications Scenery Part 2: Challenges and User Recommendations


Microsoft’s ambition will be its greatest challenge, as the company is concurrently experiencing an almost disruptive technology transition from Windows to .NET, using Internet rather than PCs. Microsoft Business Solutions is now up to its gills with soul-searching dilemmas, possibly with more issues than it would wish to be handling at the moment.

web based business applications crm  promoting open standards based Web Services (see Liberty Alliance vs. WS-I; J2EE vs. .NET; Overwhelmed .YET? ), its applications competitors/partners have solely been focused on their core competencies (i.e., product functional footprint). Therefore, given their access to the same technologies, it is no wonder that many other vendors have delivered their products leveraging .NET and other Microsoft technologies much sooner than Microsoft itself (see Epicor Claims The Forefront Of CRM.NET-ification ). Read More

SOA-based Applications and Infrastructure--The Next Frontier?


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web based business applications crm  and protocols that enable Web service communications. Hence, systems based on Microsoft, Sun, or IBM technology now have the plumbing to interoperate. An analogy is that a reliable phone line has been established and calls can be made by direct dialing between platforms, although callers still have to agree what language they will speak in. Secondly, and equally important, is the granularity that Web services target. The general model is a document-centric approach, not a lower level granularity Read More

RTI's CRM Applications Rivals The Major League Providers


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web based business applications crm  new incidents through a Web browser access. WebFirst uses WebEngine DBTM technology from WebXI, Inc. to provide a connection between the Web server and the DBMS. From WebFirst , customers can display a list of their open incidents and those closed in the past 30 days, submit a new incident, or add additional information to an existing incident, and query the knowledgebase to search for a resolution. RTI also offers an Inventory Management module that helps companies in tracking and analyzing information Read More

Social CRM is Dead, Long Live Social Media Flavored CRM


Customer relationship management (CRM) is not and cannot really be social, since social means “of, relating to, or occupied with matters affecting human welfare” (definition taken from The Free Dictionary). In my opinion, CRM does not really affect human welfare, since it brings advantages only to its users and to the customers of the companies using it. In this blog post, I will explain why

web based business applications crm  (you just need a Web browser, which can be installed on any computer), and censorship (with the exception of a few countries, but this is a totally different story ). It gives people access to knowledge that otherwise can be hard to obtain (and I’m not talking about torrents and illegal download Web sites). The fact that people can share experiences they had in their personal or professional lives will surely benefit others. If used wisely, social media can bring huge benefits to its users and does not Read More

Keeping Cash Flow in Focus While Driving Business Performance


One of the most basic business axioms, held dear by all firms but especially small companies, is that cash flow is king. Customer payments are essential for fueling all other business activity, from staff salaries, to raw materials, to rent. Growing firms need to be especially attentive to cash flow because sales increases typically require new investments associated with product or service production before payments are received. Learn more now.

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Why Business Intelligence Makes Sense for Midsize Companies: Following the Road Map to Success


Most large enterprises significantly improve their revenue and profitability by deploying business intelligence (BI) technology. But if you are a small or midsize enterprise (SME) does an investment in BI make sense for you, and how should you deploy the various components of BI technology to achieve success? Read this paper to see how BI can enable your SME organization to grow and profit by leveraging its core strengths.

web based business applications crm  SAP,SAP BusinessObjects,BusinessObjects,business intelligence,midsize company,business intelligence solutions,business intelligence dashboards,business intelligence dashboard,business intelligence consulting,business intelligence system,business intelligence reporting,business intelligence analytics,business intelligence companies,business intelligence tools,business intelligence tool Read More

Ultimus Adaptive BPM Suite 8.3 for Business Process Management Certification Report


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Customer Relationship Management Showdown: Microsoft Dynamics CRM vs. Oncontact CRM vs. SageCRM


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web based business applications crm  Relationship Management Showdown: Microsoft Dynamics CRM vs. Oncontact CRM vs. SageCRM Customer Relationship Management Showdown: Microsoft Dynamics CRM vs. SageCRM vs. Oncontact CRM Hi, I’m Larry Blitz, editor of Technology Evaluation Centers’ (TEC) Vendor Showdown series. Today''s Showdown pits three leading customer relationship management (CRM) vendors’ solutions against each other in a head-to-head contest: Microsoft Dynamics CRM vs. Oncontact CRM vs. SageCRM . We hope you find this Vendo Read More

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web based business applications crm   Read More

Why CRM Is So Hard and What To Do About It: Data is key to making CRM work


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web based business applications crm  a 100 percent browser-based Web interface via Outlook Web Access (OWA) and regular Outlook. Read More

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