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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 web based business applications crm

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Microsoft Paints CRM Landscape On Lately A ‘Still Nature’ Business Applications Scenery


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web based business applications crm  enhances solutions with external Web services such as credit checking, analytics and marketing automation services that extend the core functionality of Microsoft CRM. This is Part One of a two-part event note on Microsoft CRM. Part Two will discuss the Challenges faced by Microsoft and make User Recommendations. Microsoft CRM The Microsoft CRM demonstration focused on the solution''s tight integration to Outlook and Microsoft Business Solutions'' business applications, and attempted to show how easily Read More

Microsoft Paints CRM Landscape On Lately A ‘Still Nature’ Business Applications Scenery Part 2: Challenges and User Recommendations


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Extending Your SAP Applications to Better Manage Business Performance


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BUSINESS FIRST


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Customer Relationship Management Showdown: Microsoft Dynamics CRM vs. Oncontact CRM vs. SageCRM


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web based business applications crm  Relationship Management Showdown: Microsoft Dynamics CRM vs. Oncontact CRM vs. SageCRM Customer Relationship Management Showdown: Microsoft Dynamics CRM vs. SageCRM vs. Oncontact CRM Hi, I’m Larry Blitz, editor of Technology Evaluation Centers’ (TEC) Vendor Showdown series. Today''s Showdown pits three leading customer relationship management (CRM) vendors’ solutions against each other in a head-to-head contest: Microsoft Dynamics CRM vs. Oncontact CRM vs. SageCRM . We hope you find this Vendo Read More

IBM Cognos Express: Integrated Business Intelligence and Performance Management for Your Midsize Business


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Enterprise Service-oriented Architecture from a Business Perspective: Differentiate, Accelerate, and Simplify Your Business


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NetSuite CRM+: Customer Relationship Management (CRM) Competitor Analysis Report


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