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Software Functionality Revealed in Detail
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 web 2 0 social networking


Oracle Unveils Oracle Social Relationship Management Suite at Oracle OpenWorld
At Oracle OpenWorld, Larry Ellison introduced Oracle Social Relationship Management (SRM) Suite. The product incorporates multiple social platforms to

web 2 0 social networking  media presence with their Web pages.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Web Content Management (WCM)

Web content management (WCM) systems manage content creation, review, and approval processes for web site content. This may include public Web sites (Internet) or private web sites (intranet or extranet). Use a WCM solution to organize and manage documents; provide content version control, collaboration utilities, and user- or document-level security. 

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Documents related to » web 2 0 social networking

Market Focus Report: The Value of Mobile and Social for CRM


Nucleus Research surveyed 223 CRM decision makers to analyze the benefits of adding mobile device access and social capabilities to CRM. Respondents included small, medium, and large enterprises using both on-demand and on-premise CRM applications. Results show that adding mobile access and social collaboration to CRM delivers significant benefits to organizations. See why you should consider mobile and social CRM adoption.

web 2 0 social networking  social CRM,mobile CRM,mobile CRM benefits,social CRM benefits,Nucleus Research survey,CRM survey,Salesforce Read More

Social Engineering Can Thwart the Best Laid Security Plans


There are a lot of different social engineering techniques, but they all have the same basic idea. The trick behind social engineering is to get the user to give up valuable information without them suspecting anything.

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Astute Social Relationship Management


Social media provides data to the enterprise on how its customers are interacting. Even though most decision makers understand that gathering and analyzing this data is important, it’s not always easy to know how. Astute Solutions was founded in 1995 to offer call center and issue management software, which later became a full customer service solution. The acquisition of RealDialog from

web 2 0 social networking  etc.), cover 150 million Web sites, blogs, or forums every day, and can detect location based on global positioning system (GPS) data for mobile users and IP address for people using desktop computers. Natural language processing is then used to identify customer or user sentiment, trends in customer behavior, product standing vis-à-vis the competition , or feedback that companies can use in product development. Here are some examples of how companies have used Astute SRM for social media monitoring Read More

How Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience


With the rising popularity of Web 2.0 technologies, companies are marketing their products and services to an increasingly savvy customer base. Customers today are taking greater control of their own consumer experiences. Learn how some vendors are leveraging social computing to build our customer relationship management (CRM) communities, and building Web 2.0-based CRM applications that help customers achieve success.

web 2 0 social networking  Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience With the rising popularity of Web 2.0 technologies, companies are marketing their products and services to an increasingly savvy customer base. Customers today are taking greater control of their own consumer experiences. Learn how some vendors are leveraging social computing to build our customer relationship management (CRM) communities, and building Web 2.0-based CRM applications that help customers achieve Read More

The Dollars and Sense of Web Identity Management: How SaaS Cuts the High Costs of Web Access and SSO by 75 Percent


IT infrastructure software has a well-established track record for experiencing frequent cost overruns and missed deadlines. Expensive software and extensive customization are the key contributors to increasing identity management costs to four or five times more than the price of the initial identity software license. Learn how software as a service (SaaS) can reduce the cost and complexity of IT infrastructure.

web 2 0 social networking  Dollars and Sense of Web Identity Management: How SaaS Cuts the High Costs of Web Access and SSO by 75 Percent IT infrastructure software has a well-established track record for experiencing frequent cost overruns and missed deadlines. Expensive software and extensive customization are the key contributors to increasing identity management costs to four or five times more than the price of the initial identity software license. Learn how software as a service (SaaS) can reduce the cost and complexity of Read More

Social CRM: Key Strategies and Must-have Features


Social CRM has become one of the biggest growth areas in CRM for companies trying to develop a greater understanding of their customers. Social CRM is no longer a “nice to have.” It is an essential component of a CRM solution that helps organizations understand what customers really think, by interacting with them directly and getting involved in the conversation about their own organization. Know the key aspects of social CRM.

web 2 0 social networking  social CRM,social CRM strategies,social CRM must-haves,social customer relationship management,CompareBusinessProducts.com Read More

Web Content Management (WCM)


Web content management (WCM) systems manage content creation, review, and approval processes for web site content. This may include public Web sites (Internet) or private web sites (intranet or extranet). Use a WCM solution to organize and manage documents; provide content version control, collaboration utilities, and user- or document-level security.

web 2 0 social networking  Content Management (WCM) Web content management (WCM) systems manage content creation, review, and approval processes for web site content. This may include public Web sites (Internet) or private web sites (intranet or extranet). Use a WCM solution to organize and manage documents; provide content version control, collaboration utilities, and user- or document-level security. Read More

SAP Launches Real-time Social Insights


Analytics are especially important in social enterprise applications. Most companies are trying to leverage almost every technology available in the market, but they still have no idea about what is effective and what is a waste of time. To that end, at the recently held CRM Evolution event, SAP launched its Social Contact Intelligence analytic application, which can be used to unlock information

web 2 0 social networking   Read More

Application-oriented Networking and the SecureSpan XML Networking Gateway


XML gateways, a new class of networking device, manage message-level security, service-level agreements (SLAs), and performance in service-oriented architectures (SOAs). XML gateways specialize in application-level protocols rendered within the XML or Web services message itself. With the ability to rapidly inspect and process XML messages, they can perform security, transformation, routing, and SLA operations at wire speed in the network.

web 2 0 social networking  within the XML or Web services message itself. With the ability to rapidly inspect and process XML messages, they can perform security, transformation, routing, and SLA operations at wire speed in the network. Read More

Moxie Software Offers Free Social Collaboration Apps


The days of companies making serious investments in general purpose social networks and collaboration tools seem to be numbered. The true value of collaboration tools comes only via enabling particular best practices and helping solve certain issues and situations. To that end, Moxie Software, a provider of customer-centric enterprise social software, recently announced the availability of its

web 2 0 social networking  phone, chat, etc.) and Web-based (co-browse, click-to-call, etc.) customer experience management. Spaces by Moxie is a broad solution suite that powers more than three billion social interactions per year for leading organizations in the consumer service, financial, healthcare, high-tech, and media and entertainment industries. Moxie Software’s social offering is different from competitors’ “freemium” teaser offerings that all too often impose limitations on the number of users, key features, or Read More

Social CRM-¡Viva la Revolución!


Customer relationship management (CRM) has had a great impact on the social media revolution. Or was it the other way around? Of the many types of software solutions catering to businesses, CRM software has been the most attuned to the rise of social platforms. CRM resides in the attitudes and perception of people and what they acquire, individually or as a group. Social media is the place where

web 2 0 social networking   Read More

Improving Customer Engagement with Social CRM


In a previous post I discussed how the social revolution impacted customer relationship management (CRM) and underlined that while processes designed to derive value in CRM remain valid, they are far from being sufficient in the context of social CRM (SCRM). Yet most organizations need structure to conduct their activities. As far as CRM is concerned, the social aspect has brought to the

web 2 0 social networking   Read More

From Sentiment to Insight-How Social Networking Can Support Engaged, Customer-Centric Retailing


The advent of social networking sites can help shed light into the dynamics of customer demand. Retailers can choose to tap into consumer sentiment as expressed on social media networks and get personal with the right customers through the use of sophisticated technology to turn “unstructured” sentiment into usable data that can then be meshed with other internal information to create business insights. Find out how.

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They Test Web Sites, Don’t They?


RSW Software upgrades one product and releases a second. The products enable companies to test the function and load carrying capability of websites and middle tier applications.

web 2 0 social networking  Test Web Sites, Don’t They? They Test Web Sites, Don't They? D. Geller - June 7, 2000 Event Summary RSW Software, Inc., a business unit of test equipment giant Teradyne, Inc. (NYSE: TER), makes software that supports the testing of websites. Their lead product, the e-TEST suite, allows users to capture into a recorded script file the commands that they use to interact with a website. The script file can later be played back to perform regression testing. The same scripts can also be used for Read More