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Documents related to » voc


Voice of Customer: Using Customer Actions That Speak
Traditional voice of customer (VoC) analytics for understanding and predicting customer behavior relies on two types of data sources—structured (customer feedback surveys, focus groups, etc.) and unstructured (blogs, forums, etc.). Data is then organized for use by diverse teams across an organization. Read about how companies can use data captured from customer actions or on-board diagnostic (OBD) systems for VoC analytics.

VOC: BI White Paper, Integrated BI Solution, VOC, Business Intelligence, Cost Reduction, Warranty Intelligence, Business Analysis, Business KPIs, KPI Analysis, BI Challenges.
6/9/2011 5:13:00 AM

A Lexicon for Customer Relationship Management Success
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms do not provide the vocabulary for concrete action and measurable expectations. Thus, CRM is perceived to be about intangibles, and is approached with a let's-hope–for-the-best mentality.

VOC: customer relationship management, CRM, sales force automation, SFA, return on investment, ROI, senior management, strategy, Glen Petersen.
9/29/2008

Reporting Value of IT Services with Balanced Scorecards
Reporting Value of IT Services with Balanced Scorecards. Browse & Download Free IT Researches on Reporting Value of IT Services with Balanced Scorecards A balanced scorecard is a measurement system for management that provides real insight into the status of a business or some part of it. Developed by Kaplan and Norton in the early 1990s, balanced scorecards provide a control system that helps ensure the right balance between different, and often times conflicting, perspectives. For example, an insurance company may increase profitability by offering incentives to claims assessors for taking a tough stance on payout, but will soon find dissatisfaction among its clients that may lead to lost business. Scorecards help ensure this balance and are an improvement over more traditional single dimension approaches that tend to be based purely on expense management and business growth.

VOC:
10/3/2005 12:39:00 PM

Customer Feedback Management » The TEC Blog


VOC: Allegiance, CFM, Confirmit, CRM, EFM, feedback, IdeaScope, panel, Qualtrics, SPSS, survey, SurveyGuizmo, VerticalPanel, Voxco, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
03-09-2009

Social PLM and CRM – Dassault Systèmes and Netvibes (Under the Exalead Brand) » The TEC Blog


VOC: 3D, 3dswym, 3DVIA, autonomy, CAD, catia, cloudview, collaboration, dassault systemes, ENOVIA, Exalead, netvibes, plm, product design, Product Development, search, social business, social monitoring, solidworks, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
01-03-2012

Social PLM and CRM – Dassault Systèmes and Netvibes (Under the Exalead Brand) » The TEC Blog


VOC: 3D, 3dswym, 3DVIA, autonomy, CAD, catia, cloudview, collaboration, dassault systemes, ENOVIA, Exalead, netvibes, plm, product design, Product Development, search, social business, social monitoring, solidworks, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
01-03-2012

Dassault Systèmes—Expanding Product Development and the 3D Experience
TEC principal analyst P.J. Jakovljevic reports on Dassault Systèmes' three-dimensional design tools. The Dassault Systèmes vision is to enable everyone—from product designers, engineers, and suppliers to end users and their respective communities—to create, share, and experience the three-dimensional virtual world, thereby maximizing the value of their intellectual property and digital assets. In this article, TEC principal analyst P.J. Jakovljevic reports on the 3D design tools he recently saw demoed, how they enable collaboration, and their application to manufacturing and other sectors.

VOC: dassault systèmes, 3d product design, product data management software, product lifecycle management software, 3d computer-aided design software, collaborative virtual product creation, 3dvia, 3dvia composer price, 3dvia shape, 3d product design software, 3dvia composer, 3dvia player, software product lifecycle management, free 3d product design software, product design 3d, 3dvia composer download, 3dvia printscreen, 3dvia composer tutorial, dassault 3dvia, dassault systèmes simulia corp, product lifecycle management plm software, 3dvia composer player, 3dvia download, 3dvia virtools, 3dvia .
4/5/2012 10:23:00 AM

TEC Lean and Green Manufacturing Buyer’s Guide
You're a step ahead with TEC's Lean and Green Manufacturing Buyer's Guide. While the need for sustainable development is affecting how organizations do business, the idea of environmental and corporate responsibility as value drivers is still relatively new. Many companies are just beginning to adopt an approach that provides measurable results. Learn how reducing waste and creating efficiencies within your company can make a difference to the environment, the economy, and your bottom line.

VOC:
4/2/2009 1:11:00 PM


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