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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 voc


Voice of Customer: Using Customer Actions That Speak
Traditional voice of customer (VoC) analytics for understanding and predicting customer behavior relies on two types of data sources—structured (customer

voc  diagnostic (OBD) systems for VoC analytics.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

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Dassault Systèmes-Expanding Product Development and the 3D Experience


The Dassault Systèmes vision is to enable everyone—from product designers, engineers, and suppliers to end users and their respective communities—to create, share, and experience the three-dimensional virtual world, thereby maximizing the value of their intellectual property and digital assets. In this article, TEC principal analyst P.J. Jakovljevic reports on the 3D design tools he recently saw demoed, how they enable collaboration, and their application to manufacturing and other sectors.

voc  The voice of customer (VoC) and supplier involvement concepts are not new, but the Internet and social media have evolved them. Optimal response to an on-demand marketplace requires that products be designed, tested, produced, shared, and experienced in real time. The Internet meanwhile has grown to foster access to global information, online communities, and real-time interaction that position end-users and consumers to contribute to product development. The Dassault Systèmes vision is to enable Read More

Reporting Value of IT Services with Balanced Scorecards


A balanced scorecard is a measurement system for management that provides real insight into the status of a business or some part of it. Developed by Kaplan and Norton in the early 1990s, balanced scorecards provide a control system that helps ensure the right balance between different, and often times conflicting, perspectives. For example, an insurance company may increase profitability by offering incentives to claims assessors for taking a tough stance on payout, but will soon find dissatisfaction among its clients that may lead to lost business. Scorecards help ensure this balance and are an improvement over more traditional single dimension approaches that tend to be based purely on expense management and business growth.

voc  deployed to great effect. VOC is basically a survey, but with advances in technology, can be deployed on a corporate intranet, kiosk style. Apart from measuring user perception, VOC becomes a huge marketing exercise: when users express their opinion, they feel part of the process - that is, providing someone actually listens.. Innovation and Learning Of all the perspectives on the scorecard, probably the most troublesome is that of innovation and learning. This perspective describes capability of Read More

Verint Acquires KANA Software to Redefine Customer Engagement


Verints Systems, a provider of Actionable Intelligence solutions serving the enterprise intelligence and security intelligence markets, acquires KANA Software, a leader in customer service solutions. The combined product suite has the potential to transform the way organizations engage with their customers. P.J. Jakovljevic gives you the details.

voc  efficiencies. Verint’s WFO and VoC analytics capabilities include voice recording, voice biometrics, quality monitoring, speech analytics, text analytics, enterprise feedback management, workforce management (WFM), performance management, desktop and process analytics, e-learning, and coaching.   On the other hand, KANA has lately had a nice run of growth both organically and via acquisitions, and it currently offers compelling customer service solutions in both private and public sectors, such as Read More

Attensity


Attensity is a provider of integrated, real-time solutions that blend multichannel voice of the vustomer (VoC) analytics and social engagement for enterprise listening needs. Attensity’s technology is designed to contextualize, organize, and surface customer-centric data from deep analysis of social and nonsocial channels. By deploying highly sophisticated, patented natural language processing (NLP) methods, Attensity provides reliable sentiment and insights, allowing companies to better understand and respond to the needs of their customers.

voc  voice of the vustomer (VoC) analytics and social engagement for enterprise listening needs. Attensity’s technology is designed to contextualize, organize, and surface customer-centric data from deep analysis of social and nonsocial channels. By deploying highly sophisticated, patented natural language processing (NLP) methods, Attensity provides reliable sentiment and insights, allowing companies to better understand and respond to the needs of their customers. Read More

Evaluator Group


Evaluator Group is an information technology analyst firm providing information on data management and storage. The company’s types of research include product briefs, white papers, and education guides.

voc  Group Evaluator Group is an information technology analyst firm providing information on data management and storage. The company’s types of research include product briefs, white papers, and education guides. Read More

RFID Workbench: Understanding the Basics


Radio frequency identification (RFID) helps actualize the perfect integration of logistical and commercial chains and its use is rising in the US and Europe among large companies; government departments; and industries. Setting up RFID requires a validation test on a defined perimeter that involves the processes that have the most direct impact on your activity to see how RFID will affect your environment.

voc  Workbench: Understanding the Basics RFID Workbench: Understanding the Basics If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader . The emergence of radio frequency identification (RFID) technology as a force in the supply chain has created the need for middleware that can manage the flow of data between tag readers and enterprise applications in order to facilitate intelligent use of information generated by RFID tags. Source : Read More

Rapid Implementation Methodology


It's a sad but well-known fact that many software implementation projects run out of time and money. Certain crucial activities tend to have striking effects on the cost of an implementation. But it's possible to stick to plans and budgets, provided that you do the right things and avoid the traps. Discover which parts of a software implementation are worth spending extra money on in order to minimize risk and cost.

voc  Implementation Methodology CDC Supply Chain software solutions are specifically architected for multi-enterprise, multi-channel, multi-language, and multi-currency order environments. We support end-to-end processes for distribution companies, from customer collaboration and eCommerce to global inventory management and supply-chain execution, all united by our Collaborative Services Framework for process integration and user interaction. Source: CDC Software Resources Related to Rapid Read More

Technology Evaluation Centers presents "How to Select ERP Systems" at the MSCI Financial Executives Conference.


Technology Evaluation Centers Inc. (TEC), the leading resource for impartial enterprise software selection, announced today that it will be holding a session at the prestigious MSCI (Metals Service Center Institute) Financial Executives Conference, on June 24–25, 2008 at the Hyatt Regency Tech Center, Denver, Colorado.

voc  Evaluation Centers presents How to Select ERP Systems at the MSCI Financial Executives Conference. Technology Evaluation Centers presents How to Select ERP Systems at the MSCI Financial Executives Conference. MSCI members can leverage TEC's Best Practice Methodology for Software Selection. Montreal, Quebec, June 23, 2008- Technology Evaluation Centers Inc. (TEC) , the leading resource for impartial enterprise software selection, announced today that it will be holding a session at the Read More

Why Employee Performance Management Technology Matters to CEOs


While the board has no business telling management which employee performance management (EPM) system to use, it does have the right to ensure an effective system is in place. EPM is one of the central tools for directing and monitoring activities right across an organization. Employing this system will ensure that any goals set out by management are clearly visible to everyone up the chain of command—including the CEO.

voc  Employee Performance Management Technology Matters to CEOs Why Employee Performance Management Technology Matters to CEOs If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Halogen Software believes that organizations of all sizes need affordable, automated tools to assess, better understand, and align employee performance with their business strategy. We are still dedicated to providing the most comprehensive, industry leading Read More

Gathering Requirements for Recruitment and Staffing Enterprise Software


TEC’s 2011 Focus on HCM, Talent, and Recruiting Over the last several months, I have been working on revamping TEC’s Human Capital Management (HCM) Evaluation Center to ensure that it includes the vast variety of human resources (HR) and related enterprise software solutions available on the market today. My current research initiative is to develop a recruitment and staffing space for our HCM

voc  Requirements for Recruitment and Staffing Enterprise Software TEC’s 2011 Focus on HCM, Talent, and Recruiting Over the last several months, I have been working on revamping TEC’s Human Capital Management (HCM) Evaluation Center to ensure that it includes the vast variety of human resources (HR) and related enterprise software solutions available on the market today. My current research initiative is to develop a recruitment and staffing space for our HCM Evaluation Center. This new space will Read More

10 Ways to Sell Upper Management on a Network Upgrade


There are many legitimate reasons for upgrading your company’s enterprise network. The trick is selling those reasons to the executives holding your company’s purse strings. When you know it’s time for a network upgrade, you need more than just the technical facts—you have to arm yourself with a solid business case. Start with 10 tips that can help you sell the members of your upper management team on a network upgrade.

voc  Ways to Sell Upper Management on a Network Upgrade 10 Ways to Sell Upper Management on a Network Upgrade If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. This means that datacenter managers and staff members, working in consultation with upper management , must consider the compliance implications of virtually every activity they undertake. Source : ITManagement Resources Related to 10 Ways to Sell Upper Management on a Network Read More

The Tolly Group


The Tolly Group provides information technology testing, evaluation, and consulting. The company publishes content that includes articles, white papers, and opinion pieces.

voc  Tolly Group The Tolly Group provides information technology testing, evaluation, and consulting. The company publishes content that includes articles, white papers, and opinion pieces. Read More

Enterprise Information Management: Strategy, Best Practices, and Technologies on Your Path to Success


New data sources, unstructured data, and greater volumes of data than ever before are creating an information overload. Plus, customers’ demands for faster service stress front-office applications, while parallel demands from internal users place greater demands on back-office systems. Before you discover that your data quality has been rendered ineffective, consider adopting enterprise information management (EIM).

voc  Information Management: Strategy, Best Practices, and Technologies on Your Path to Success Enterprise Information Management: Strategy, Best Practices, and Technologies on Your Path to Success If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Founded in 1972, SAP has a rich history of innovation and growth as a true industry leader. SAP currently has sales and development locations in more than 50 countries worldwide and is Read More

Case Study: Kempe Group


Kempe, a provider of innovative engineering solutions and services for a variety of industries, was using separate systems to manage the financial and operation aspects of the business. These systems were out of date and made accurate financial reporting almost impossible. With the help of a value-added reseller (VAR), Kepme implemented a centralized, integrated solution that stores information in real time. Learn more.

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