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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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Voice of Customer: Using Customer Actions That Speak
Traditional voice of customer (VoC) analytics for understanding and predicting customer behavior relies on two types of data sources—structured (customer

voc  diagnostic (OBD) systems for VoC analytics.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

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Dassault Systèmes-Expanding Product Development and the 3D Experience


The Dassault Systèmes vision is to enable everyone—from product designers, engineers, and suppliers to end users and their respective communities—to create, share, and experience the three-dimensional virtual world, thereby maximizing the value of their intellectual property and digital assets. In this article, TEC principal analyst P.J. Jakovljevic reports on the 3D design tools he recently saw demoed, how they enable collaboration, and their application to manufacturing and other sectors.

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Reporting Value of IT Services with Balanced Scorecards


A balanced scorecard is a measurement system for management that provides real insight into the status of a business or some part of it. Developed by Kaplan and Norton in the early 1990s, balanced scorecards provide a control system that helps ensure the right balance between different, and often times conflicting, perspectives. For example, an insurance company may increase profitability by offering incentives to claims assessors for taking a tough stance on payout, but will soon find dissatisfaction among its clients that may lead to lost business. Scorecards help ensure this balance and are an improvement over more traditional single dimension approaches that tend to be based purely on expense management and business growth.

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Verint Acquires KANA Software to Redefine Customer Engagement


Verints Systems, a provider of Actionable Intelligence solutions serving the enterprise intelligence and security intelligence markets, acquires KANA Software, a leader in customer service solutions. The combined product suite has the potential to transform the way organizations engage with their customers. P.J. Jakovljevic gives you the details.

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Attensity


Attensity is a provider of integrated, real-time solutions that blend multichannel voice of the vustomer (VoC) analytics and social engagement for enterprise listening needs. Attensity’s technology is designed to contextualize, organize, and surface customer-centric data from deep analysis of social and nonsocial channels. By deploying highly sophisticated, patented natural language processing (NLP) methods, Attensity provides reliable sentiment and insights, allowing companies to better understand and respond to the needs of their customers.

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Evaluator Group


Evaluator Group is an information technology analyst firm providing information on data management and storage. The company’s types of research include product briefs, white papers, and education guides.

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RFID Workbench: Understanding the Basics


Radio frequency identification (RFID) helps actualize the perfect integration of logistical and commercial chains and its use is rising in the US and Europe among large companies; government departments; and industries. Setting up RFID requires a validation test on a defined perimeter that involves the processes that have the most direct impact on your activity to see how RFID will affect your environment.

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Rapid Implementation Methodology


It's a sad but well-known fact that many software implementation projects run out of time and money. Certain crucial activities tend to have striking effects on the cost of an implementation. But it's possible to stick to plans and budgets, provided that you do the right things and avoid the traps. Discover which parts of a software implementation are worth spending extra money on in order to minimize risk and cost.

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Technology Evaluation Centers presents "How to Select ERP Systems" at the MSCI Financial Executives Conference.


Technology Evaluation Centers Inc. (TEC), the leading resource for impartial enterprise software selection, announced today that it will be holding a session at the prestigious MSCI (Metals Service Center Institute) Financial Executives Conference, on June 24–25, 2008 at the Hyatt Regency Tech Center, Denver, Colorado.

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Why Employee Performance Management Technology Matters to CEOs


While the board has no business telling management which employee performance management (EPM) system to use, it does have the right to ensure an effective system is in place. EPM is one of the central tools for directing and monitoring activities right across an organization. Employing this system will ensure that any goals set out by management are clearly visible to everyone up the chain of command—including the CEO.

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Gathering Requirements for Recruitment and Staffing Enterprise Software


TEC’s 2011 Focus on HCM, Talent, and Recruiting Over the last several months, I have been working on revamping TEC’s Human Capital Management (HCM) Evaluation Center to ensure that it includes the vast variety of human resources (HR) and related enterprise software solutions available on the market today. My current research initiative is to develop a recruitment and staffing space for our HCM

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