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Abstract: The Information Technology Infrastructure Library (
ITIL) has become an answer for many IT departments trying to solve their business problems. But many organizations find that their investment in
ITIL has failed to yield the anticipated return on investment (ROI). So what’s the key to maximizing
ITIL ROI? First, understanding that the term “
ITIL-compliant” has as many meanings as there are outsourcing service providers.
PubDate: 7/27/2007 2:18:00 PM
Abstract: In our lifetime, we have witnessed IT evolve from a limited service function into a critical core competency. Stepping out of the shadows and into the limelight has created new challenges for IT, however. Fortunately, the Information Technology Infrastructure Library (ITIL) provides a common framework for all IT activities. But experience shows that ITIL initiatives still tend to stumble for a variety of reasons.
Abstract: Today, business is driven to change per customers’ needs, and IT organizations must be strategic partners with the lines of business. Information Technology Infrastructure Library (ITIL) best practices are gaining popularity as one way to manage change. However, implementing ITIL best practices in an IT organization is not without challenges. Learn about the approaches that can be used for successful ITIL implementation.
Abstract: Information Technology Infrastructure Library (ITIL) is a framework of best practices to manage IT operations and services, with the main objective of aligning business and IT. Because there is no mandate that companies implement all framework specifications, small and midsize businesses (SMBs) need to have a cost-savings approach to ITIL implementation, so they can adopt the right features of ITIL. Learn how.
Abstract: It is an accepted fact that Information Technology Infrastructure Library (ITIL) is the only consistent and comprehensive documentation of best practices for IT service management. Now, ITIL mentions facilities management in best practices for IT service management. Why? Because facilities have to be intact and operating seamlessly to manage the physical environment where the IT infrastructure is located. Find out more.
Abstract: The Information Technology Infrastructure Library (ITIL) provides a common process framework for driving service quality improvements and cost reductions. That’s why organizations must ensure they clearly understand the objectives of their ITIL implementations, while implementing robust governance processes to measure and report progress—or else risk implementations that fail to live up to stakeholder expectations.
Abstract: The IT Infrastructure Library (ITIL) provides a comprehensive and consistent set of best practices for IT service management (ITSM), promoting a quality approach to achieving business efficiency in the use of information systems. The key paradigm shift that ITIL s ITSM best-practices taxonomy seeks to achieve is the movement away from management of silos, towards management of services spanning multiple silos.
Abstract: Has your organization truly embraced the message of the incident management process, as part of the practices recommended in the IT Infrastructure Library (ITIL)? If your efforts have centered on the service desk, then you may be missing out on a lot of what incident management in particular and ITIL in general can offer. Learn more about the core principles of ITIL, and how you can use them to improve service management.
Abstract: Software vendors strive to be leaders in their areas of expertise and Retalix seems to be no exception. But how do we recognize a segment pack leader and what are the key elements that characterize a supply chain pack leader?
Abstract: IT service transition is difficult to manage. But with the updated guidance found in ITIL Version 3, IT organizations can plan for a more successful transition, with a new perspective on all transition phases, including planning, configuration, and change management.
Abstract: SAN JOSE, Calif., Oct. 26, 1999 -- At ISPCON'99, IBM's Lotus Development Corp. today announced the ASP Solution Pack, a hosted applications offering that provides a Lotus Domino- and IBM WebSphere-powered platform and a ready-to-rent solution set directly targeted at the needs of Application Service Providers (ASPs) and their small and mid-sized business customers.
Abstract: IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To accelerate their IT infrastructure library (ITIL) initiatives, many are implementing service resolution management (SRM) systems. With the addition of SRM, these organizations can address the core issues required to operate an efficient and strategic service desk.
Abstract: Information Technology Infrastructure Library (ITIL) processes often span multiple systems. However, many organizations operate in department and application silos, with a lack of silo integration inhibiting a process approach. This leaves a significant amount of manual work, resulting in a risk of error, latency, and lack of visibility and reporting. So how can you automate these processes and drive real value?
Abstract: IT managers undertaking any implementation of IT Infrastructure Library (ITIL) processes should understand the concept of process maturity. As a foundation for process improvement, these key practices improve the ability of organizations to meet goals for cost, schedule, functionality, and product quality—the ultimate goal being to improve efficiency, return on investment, and effectiveness.
Abstract: IT managers understand the difficulty of demonstrating returns on investment for technology projects. The issue is particularly acute for large multiphase deployments, such as IT infrastructure library (ITIL) implementations: massive projects which are hard to sell to management, and which promise returns many years in the future—after significant investment. So how do you get management to buy into your vision?
Abstract: Computerized maintenance management system (CMMS). Enterprise asset management (EAM) system. Computer-aided facilities management (CAFM) system. Integrated workplace management system (IWMS). Each type of facility management solution offers different functionalities and features, and one may be better than another for your company’s needs. Learn more about the differences and how an integrated solution is a “must have.”
Abstract: Once upon a time, Microsoft products could only be used after the first service pack was released. With Microsoft Office 2000 SR-1, Redmond sets out to prove that the second service pack’s the charm, now.
Abstract: thawte's new SGC SuperCert now automatically steps up to 128-bit encryption for certain end users with the Windows 2000 operating system who, in the past, would not receive 128-bit encryption irrespective of the version of Internet Explorer used. The systems affected are those that shipped prior to about March 2001 and did not subsequently have Microsoft's High Encryption pack or Service Pack 2 installed. thawte's SGC SuperCert ensures that all these site visitors enjoy the protection of the strongest SSL encryption available. Find out how you can ensure that you are providing the best possible encryption for each and every visitor to your web site.
Abstract: The core components of a retail information system are inventory management, inventory optimization, revenue management, sales management, and reports and inquiries. Non-core components can include financial, supply chain management, enterprise resource planning, customer relationship management, and warehouse management systems.