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Business Process Outsourcing (BPO)
Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact cen...
 

 virtual contact center software


Building the Small Contact Center
Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that

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Information Security RFI/RFP Template

Firewall System, Intrusion Detection System, Anti-Virus System, Virtual Private Network (VPN), Public Key Infrastructure (PKI), Enterprise Applications, Cryptographic Module ... Get this template

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Start evaluating software now

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Business Process Outsourcing (BPO)
Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact cen...

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Data Center Projects: Project Management


In data center design projects, flawed management frequently leads to delays, expense, and frustration. Effective project management requires well-defined responsibilities for every manager, tight coordination among suppliers, well-defined procedures for managing change, and consistent terminology. Learn how enforcing these requirements can help your company achieve an efficient process with a predictable outcome.

virtual contact center software  Center Project Management , Virtual Data Center , Data Center Knowledge , Data Center Virtualization , Modular Data Center , Data Center Cooling , Data Center Virtualization , Data Center Costs , Massive Datacenter Project , State Data Center Project , Data Center Floor , Data Center Infrastructure . Executive Summary In data center design/build projects, flaws in project management and coordination are a common ' but unnecessary ' cause of delays, expense, and frustration. The ideal is for project Read More

How to Avoid the Pitfalls of Shipping Your Software Application as an Appliance


For independent software vendors (ISVs), software delivery creates big operational challenges. Integrating an application with the latest operating system and service pack causes headaches for customers and suppliers. However, pre-built server devices or appliances contain one convenient, ready-to-go system, minimizing configuration glitches and letting customers and suppliers step back while the appliance does the work.

virtual contact center software  , Virtual Appliance , Virtual Machine , Virtualization , Virtualization Software . Introduction For independent software vendors (ISVs) that sell applications to enterprise customers, traditional methods of software delivery create operational challenges that can turn into significant business problems. With these methods, which include shipping disks or having customers download software electronically, delivery is the easy part. The challenges come when customers are confronted with integrating the Read More

ABAS Business Software-One Mid-market ERP Vendor to Watch For


ABAS Business Software has built a name for itself as a mid-market enterprise resource planning (ERP) vendor to contend with. In his latest article, TEC principal analyst P.J. Jakovljevic reviews the company’s major ERP offering, describes how the mid-market ERP vendor the differentiated itself from the pack, and talks with Alan Salton to get the president’s perspective on the company’s products, challenges, and strategies.

virtual contact center software  needs to support this virtual office environment. TEC: What is your mobility strategy (technology and platforms supported)? AS: Our first solution is now in general release, supporting smart devices for sales and CRM functions. Our remote service application will be delivered in Q1 of 2012. We are currently delivering a Web-based solution developed for smart devices, but we are reviewing options for next-generation solutions, so it’s a little early to declare anything about our future technology and Read More

Automating Your Call Center Feedback


Almost everyone has had a bad call center experience—due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t communicate well. After, the story is told over and over to friends, warning them about doing business with "that company." Are your customers saying this about your local contact center? If so, do you know why? Learn why you should update your customer feedback systems.

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Outsourcing, Applications Software Software Evaluation Report


The outsourcing application software Software Evaluation Report criteria are appropriate for selecting outsource providers in the area of business software development. It includes all activities performed by outsource providers including software development; software maintenance; software reengineering or rearchitecting; porting software to a new platform; and more.

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Selecting Software: A Systematic Approach to Buying Software


In our new “wired” world, software is no less important than other products and services in our everyday lives. But people are generally more used to buying other products and services than software. In many ways, however, selecting software is similar to selecting other products and services. Find out the key factors and criteria you should include—and what you should leave out—when you’re in the market for a new software solution.

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Smart Software


Founded in 1984, Smart Software is a provider of enterprise-wide demand forecasting, planning, and inventory optimization solutions. Smart Software's flagship product, SmartForecasts, has thousands of users worldwide, including customers at mid-market enterprises and Fortune 500 companies, such as Abbott Laboratories, Metro-North Railroad, Siemens, Disney, Nestle, Nikon, GE, and The Coca-Cola Company. Smart Software is headquartered in Belmont, Massachusetts.

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Vero Software


Vero Software is a world leader in CAD CAM software with a proven track record of reliable product delivery. Vero develops and distributes software for aiding the design and manufacturing processes, providing solutions for the tooling, production engineering, sheet metal, metal fabrication, stone and woodworking industries.

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BQE Software


BQE Software, Inc.

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JDA Software Group


JDA® Software Group, Inc., The Supply Chain Company®, offers the broadest portfolio of supply chain, retail merchandising, store operations and all-channel commerce solutions to help companies manage the flow of goods from raw materials to finished products and into the hands of consumers. JDA’s deep industry expertise and innovative cloud platform help more than 6,000 companies optimize inventory, labor and customer service levels. As a result, JDA solutions have become the standard for the world’s leading retailers, manufacturers and distributors. JDA's planning, optimization and execution solutions span the entire supply chain from materials to the consumer, leveraging the powerful heritage and knowledge capital of integrated brands including RedPrairie®, i2 Technologies®, Manugistics®, E3®, Intactix® and Arthur®.

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Software Services


Espire provides software-consulting services to clients globally as a partner to conceptualize and realize technology-driven business transformation initiatives. The company leverages its global delivery model to accelerate schedules with a high degree of time and cost predictability. Espire's approach focuses primarily on new methods of conducting business, combining IT innovation and adoption while at the same time leveraging an organization's current IT assets.  

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Run your Business with no Software!


Picture your business today without software applications. It's hard to imagine, isn't it? But maybe you should try - and not for the reason you may be thinking. Think about how hard it would be to run your business if your software applications weren't working - and then build a plan to provide total application availability.

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California Software Labs,


Located in Pleasanton, California (US), California Software Labs (CSWL Inc.) is a customer software solutions provider and a wholly owned subsidary of California Software Co. Ltd. (Calsoft), located in Chennai, India. Calsoft is a public company listed on the Indian stock exchanges and is certified Capability and Maturity Model Integration (CMMi) level 5. Founded in 1992, Calsoft is financially supported by Chemoil Corporation (US), Itochu Corporation (Japan), and Industrial Development Bank of India (IDBI). CSWL has over 50 software engineers in the US and over 400 software professionals in India, in Chennai, Bangalore, and Cochin. It has operations in the United Kingdom (UK), Japan, and Singapore.

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Sonata Software


Sonata Software is a technology services company, with an on-site/offshore service delivery model. Sonata's philosophy is to invest organizational resources into new relationships through its pilot program and to grow the pilot relationship into a full-fledged virtual development center for the client.

virtual contact center software  relationship into a full-fledged virtual development center for the client. Read More