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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 virtual call center technology


Call Center Buyer’s Guide
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets RFI/RFP Template

Insurance and Investment, Marketing Automation, Sales Force Automation (SFA), CRM Analytics, Call Center and Customer Service, Professional Services Automation (PSA), e-CRM, E-Mail Response Management, Industry Vertical Module Availability, Product Technology  

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Documents related to » virtual call center technology

NextGen Health Care: How Technology Can Help Make Consumer-directed Health Care a Reality


Software technologies can provide a single point of entry for prospects and health plan providers to educate new or renewing prospects on the full value of each offering. Behind the scenes, these technologies can also record all prospect preferences to allow sales, marketing, advertising, and product development to benefit from more targeted offerings and personalized messaging, at greatly reduced costs.

virtual call center technology  Creation of a 1:1 virtual focus group with 24x7 accessibility for new product simulation and evaluation Ability to leverage preference data to validate segmentations and simulate market share Implementation of targeted marketing campaigns focused on individual motivations Integrated sales, marketing, advertising, product development, and executive decisions, both tactically and strategically Consistently up-to-date 360? view of all client/prospect needs and preferences accessible by each operational area Read More

Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation


Interaction center managers must deliver greater value on smaller budgets. But you can’t simply cut costs and services, or your customers won’t remain satisfied. To better weather the economic storm, release the untapped potential of your interaction center with software that maximizes your workforce management capabilities. Learn how to go beyond traditional channel data for bigger contact center return on investment.

virtual call center technology  mobile staffers linked to virtual call centers. Business processes are more sophisticated, with inbound and outbound calling to handle promotions, real-time offers, marketing campaign support, and routing and escalation of calls to subject matter experts in the back office. And with more complex product and service offerings - plus greater reliance by organizations on contact center operations - volumes have greatly increased, compounding management and planning issues. To achieve targeted performance Read More

Emerging Services for Wireless Carrier Networks--Design Abstract


The transition to IP A wireless carrier s national or regional next generation core network will be an all-IP network in the sense that IP will be the network layer (L3) protocol. MPLS (Multiprotocol Label Switching) will be the transport protocol for all IP-based services, applications, and control and management traffic in the network. Learn more in this white paper.

virtual call center technology  Voice over IP (VoIP) Virtual Private Networks IPv6 SS7oIP Conclusion Acronyms The Transition to IP A wireless carriers national or regional next generation core network will be an all-IP network in the sense that IP will be the network layer (L3) protocol. MPLS (Multiprotocol Label Switching) will be the transport protocol for all IP-based services, applications, and control and management traffic in the network. In other words, IP will be used as the common network layer to support all of the carrier's Read More

Automating Your Call Center Feedback


Almost everyone has had a bad call center experience—due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t communicate well. After, the story is told over and over to friends, warning them about doing business with "that company." Are your customers saying this about your local contact center? If so, do you know why? Learn why you should update your customer feedback systems.

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EvolveWare’s S2T Technology


To date, the best option for discovering and extracting information from software applications has primarily been manual, with automation tools serving in support. These initiatives are tedious, long-term, and high-risk. Companies try to lower monetary cost by outsourcing such projects. However, the time to completion and risks remain unchanged at best. The solution? Automated documentation and transformation of software applications.

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Parametric Technology Chills Out With Windchill Info*Engine V4


Parametric Technology Corporation purchased Enterprise Application Integration vendor Auxilium within the last year, and has now announced the release of Auxilium’s Info*Engine EAI product, release 4.0. The product is said to provide a platform for “collaborative product commerce”.

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Essential Elements of Data Center Facility Operations


Seventy percent of data center outages are directly attributable to human error according to the Uptime Institute’s analysis of their “abnormal incident” reporting (AIR) database. This figure highlights the critical importance of having an effective operations and maintenance (O&M) program. This paper describes unique management principles and provides a comprehensive, high-level overview of the necessary program elements for operating a mission critical facility efficiently and reliably throughout its life cycle. Practical management tips and advice are also given.

virtual call center technology  DCIM, data center, data center infrastructure management, DCIM management, DCIM software, DCIM software tools, IT, IT infrastructure, APC by Schneider Electric, facility operations and maintenance, Uptime Institute, data center facility operations Read More

Eagle Technology


Eagle Technology, Inc. was founded in 1986 and is based in Mequon, Wisconsin (US). The company provides maintenance software for different sizes of operations ranging from the single-user who needs a basic CMMS, to large, multisite clients and Fortune 500 companies that need a fully-featured enterprise solution. It has customers in more than twenty-five countries. Eagle Technology services a diverse cross-section of industries ranging from manufacturing; healthcare; local, state, and federal governments; and the public school system and it internationally markets its products through distributors and direct sales. Eagle Technology offers installation assistance, technical support, and on- or off-site training options.

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Technology Enablers for the Lean Supply Chain


Transforming an enterprise to a lean supply chain requires both enabling technology and discipline. By following some specific guidelines to extend lean methodology, you can proceed through your supply chain transformation to become effectively lean.

virtual call center technology  lean,lean manufacturing,supply chain management,SCP,enterprise resource planning,ERP,supply chain visibility,SCV,supply chain event management,SCEM Read More

Considerations for Owning versus Outsourcing Data Center Physical Infrastructure


When faced with the decision of upgrading an existing data center, building new, or leasing space in a retail colocation data center, there are both quantitative and qualitative differences to consider. The 10-year TCO may favor upgrading or building over outsourcing; however, this paper demonstrates that the economics may be overwhelmed by a business’ sensitivity to cash flow, cash crossover point, deployment timeframe, data center life expectancy, regulatory requirements, and other strategic factors. This paper discusses how to assess these key factors to help make a sound decision.

virtual call center technology  DCIM, data center, data center infrastructure management, DCIM management, DCIM software, DCIM software tools, IT, IT infrastructure, APC by Schneider Electric, facility operations and maintenance, data center life cycle, data center facility operations, data center PUE, PUE, data center physical infrastructure, data center infrastructure outsourcing Read More

Technology Advisors, Inc.


Technology Advisors is a leading business and technology consulting company specializing in the development of CRM strategies and technology solutions – on-premise or cloud-based. With a deep knowledge of the leading CRM systems available today and a collaborative business solution approach, we can provide clients the best CRM, marketing automation, sales automation, customer support, call center, analytics, data migration, data integration, mobile or social solution. Technology Advisors enables organizations to achieve real business results from their CRM initiatives. We deliver Consulting, Project Management, Support, and Training. We customize, integrate and deploy CRM solutions for mid-market and enterprise companies representing industries such as, Financial Services, Property, Healthcare, Manufacturing, Construction and Professional Services. Technology Advisors is a Gold Level partner with SugarCRM, Sage, SalesLogix and Microsoft.

virtual call center technology  Advisors, Inc. Technology Advisors is a leading business and technology consulting company specializing in the development of CRM strategies and technology solutions – on-premise or cloud-based. With a deep knowledge of the leading CRM systems available today and a collaborative business solution approach, we can provide clients the best CRM, marketing automation, sales automation, customer support, call center, analytics, data migration, data integration, mobile or social solution. Technology Read More

Video Synopsis Technology


Despite all the technological advances that have been made in video surveillance, viewing and analysis of recorded video surveillance footage is still a costly and time-intensive task that often requires a large team. Learn about one solution that provides a complete representation of all events occurring during 24 hours of video footage in a condensed clip, as short as a few minutes long.

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Blue Coat WebFilter Technology


According to Symantec, 40 percent of malicious attacks target your browser. With Web content threats quickly on the rise, there’s an opportunity for businesses to enhance their Web filtering strategies. Enforcing appropriate use policy and providing robust Web content security, however, requires a dynamic filtering solution that can mitigate a variety of content security threats—not only today but in the future as well.

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Triple Point Technology


Triple Point Technology® is the leading global provider of in-cloud and on-premise Commodity Management software that delivers advanced analytics to optimize end-to-end commodity and energy value chains. The company provides real-time, innovative solutions to competitively address the complex and volatile commodities supply chain: trading, procurement, enterprise risk management, logistics, scheduling, storage/inventory, processing, settlement, and accounting.

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