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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 virtual call center technology


Call Center Buyer’s Guide
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets RFI/RFP Template

Insurance and Investment, Marketing Automation, Sales Force Automation (SFA), CRM Analytics, Call Center and Customer Service, Professional Services Automation (PSA), e-CRM, E-Mail Response Management, Industry Vertical Module Availability, Product Technology  

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Documents related to » virtual call center technology

NextGen Health Care: How Technology Can Help Make Consumer-directed Health Care a Reality


Software technologies can provide a single point of entry for prospects and health plan providers to educate new or renewing prospects on the full value of each offering. Behind the scenes, these technologies can also record all prospect preferences to allow sales, marketing, advertising, and product development to benefit from more targeted offerings and personalized messaging, at greatly reduced costs.

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Building the Small Contact Center


Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that picture has changed. Encouraged by declining technology costs and changing customer expectations, and pressured by competition, small and midsized companies are investing in key customer service building blocks, such as contact centers.

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Bunchball Announces New Release of Nitro For SalesForce


Bunchball, a vendor of gamification solutions, announced a new release of its Nitro for Salesforce product. The new release extends Bunchchall’s game mechanics service organizations using the Salesforce Service Cloud. This release makes Nitro for Salesforce the only fully integrated gamification solution available from within the Salesforce Service Cloud and Sales Cloud. The product uses

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Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation


Interaction center managers must deliver greater value on smaller budgets. But you can’t simply cut costs and services, or your customers won’t remain satisfied. To better weather the economic storm, release the untapped potential of your interaction center with software that maximizes your workforce management capabilities. Learn how to go beyond traditional channel data for bigger contact center return on investment.

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Harvest Technology Group, Inc.


Harvest Technology Group (Harvest) Solution allows enterprises to automate business processes, collaborate across IT and business boundaries, control the overall state of the business and adapt rapidly and easily to change. The Harvest Solution is a unique offering that provides continued document process improvement by developing a multi-phase, fully integrated system by which your organization can manage. Harvest’s product combines a complimentary, enterprise-wide solution framework for transforming your business into an efficient organization. Our consulting services are available throughout the Harvest Solution continuum to help define, implement, and improve your business processes. Harvest’s business process consulting helps our customers determine the best method for increasing, business efficiencies and reducing costs. These process changes may include new product component capability and/or changes in the document workflow. The results for our customers are continued document process improvements and greater business efficiencies.

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Good Technology


There are currently no details available for this vendor. However, we are working to update this vendor’s information in our database as soon as possible. Please check back again.

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Sonexis Technology, Inc


There are currently no details available for this vendor. However, we are working to update this vendor’s information in our database as soon as possible. Please check back again.

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Rollout Delivery Team Comparison for Large Multi-Site Technology Deployments


Various scenarios can impact the resources for a rollout delivery team when utilized for large technology infrastructure rollouts at multiple locations. Shifting processes, methodologies, and resources can streamline the technology rollout at each site. This paper explains how alterations to the rollout delivery team configuration, as determined by project variables, can impact site delivery and your business. Read more.

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SQL Server Virtual Machine on Azure


With SQL Server in Azure Virtual Machines, users get the full benefits of an infrastructure-as-a-service offering in Microsoft data centers. Users have full control of the virtual machines that run the SQL Server as well as a company's applications and databases in Azure.

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S4 Technology Partners


S4 builds business applications utilizing a state-of-the-art BPMS (Business Process Management Suite) called Aura. We have experience in building Human Resources Portals that support employees to request vacation time, sick days, enroll in health plans, etc. Other apps we have built include Expense Reporting, NSF handling (bounced checks) and a myriad of other apps. Our solutions are 100% Web-based, available as SaaS and interface to any ERP in the market (SAP, Oracle Financials, etc.) at a fraction of the cost of the ERP licensing.

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