-
Abstract:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy used to implement it. Moreover, murky definitions and objectives have caused varying degrees of success
and failure to emerge from the same initiative. Clearly de (...)
Excerpt related to
view customer success:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy use...
Published:
2004-10-21
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Abstract:
Customer data integration (CDI) involves consolidation of customer information for a centralized view of the customer experience.
Implementing CDI within a customer relationship management initiative can help provide organizations with a successful framework
to manage data on a continuous basis. (...)
Excerpt related to
view customer success:
Customer data integration (CDI) involves consolidation of customer information for a centralized view of the customer experience.
Implementing CDI...
Published:
2009-09-11
-
Excerpt related to
view customer success:
... CRM, customer relationship management, customer success
stories, innovation ... Customer Relationship Matters (70); FOSS Ecosystem ...
Insider's Point of View; All about ...
Published:
2011-11-22
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Abstract:
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms
do not provide the vocabulary for concrete action and measurable expectations. Thus, CRM is perceived to be about intangibles,
and is approached with a let's-hope–for-the-best men (...)
Excerpt related to
view customer success:
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms
do not provide the voc...
Published:
2008-09-29
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Abstract:
Customer Relationship Management: Putting Customers at the Center of the Business.IT Reports and Other Package to Use In Your
Complex System of Customer Relationship Management. No longer are customers simply sideline participants. Organizations are
empowering them with a wealth of knowledge to engage in (...)
Excerpt related to
view customer success:
Customer Relationship Management: Putting Customers at the Center of the Business.IT Reports and Other Package to Use In Your
Complex System of Cus...
Published:
2010-03-11
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Abstract:
The SCT User Conference featured industry analysts from Gartner Group, AMR Research and Meta Group each sharing its vision
for the future of enterprise systems with the audience. Customers, in special interest groups and in presentations discussed
their success with SCT’s products. SCT showed both th (...)
Excerpt related to
view customer success:
... gave the SCT customers a view of the future from the point of view
of the ... The customer speakers demonstrate that SCT continues to show great customer
success. ...
Published:
2001-05-21
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Abstract:
By being able to address the needs of all stakeholders across the board from shipper to transport provider, and with the
marketplace/private trading exchange (PTX) tool in the middle, Logistics.com can connect trading partners at various levels. (...)
Excerpt related to
view customer success:
By being able to address the needs of all stakeholders across the board from shipper to transport provider, and with the marketplace/private
tradi...
Published:
2001-10-29
-
Abstract:
The SCT User Conference featured industry analysts from Gartner Group, AMR Research and Meta Group each sharing its vision
for the future of enterprise systems with the audience. Customers, in special interest groups and in presentations discussed
their success with SCT’s products. SCT showed both th (...)
Excerpt related to
view customer success:
... gave the SCT customers a view of the future from the point of view
of the ... The customer speakers demonstrate that SCT continues to show great customer
success. ...
Published:
2001-05-21
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Abstract:
Ross Systems has come a long way as seen by TEC at the recent Rossworld user conference. The company’s progress is impressive,
but is Ross attempting to tackle too many requirements at once? (...)
Excerpt related to
view customer success:
Ross Systems has come a long way as seen by TEC at the recent Rossworld user conference. The company’s progress is impressive,
but is Ross attemp...
Published:
2002-12-17
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Abstract:
As the number of dot-com’s dwindles, we see some examples of highly focused exchanges and hosted applications with growth
and a path towards profitability. Logistics.com is an example of one such company. (...)
Excerpt related to
view customer success:
As the number of dot-com’s dwindles, we see some examples of highly focused exchanges and hosted applications with growth
and a path towards profi...
Published:
2001-10-25
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Abstract:
From the moment an order is created, Provia Software’s ViaWare and ViaView suites aim at helping managers track orders in
real time and make orders visible throughout the entire delivery process, which is the core of its value proposition. (...)
Excerpt related to
view customer success:
From the moment an order is created, Provia Software’s ViaWare and ViaView suites aim at helping managers track orders in
real time and make order...
Published:
2003-04-09
-
Abstract:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy used to implement it. Moreover, murky definitions and objectives have caused varying degrees of success
and failure to emerge from the same initiative. Clearly de (...)
Excerpt related to
view customer success:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy use...
Published:
2004-10-21
-
Abstract:
Siperian's master data management and customer data integration (CDI) solutions allow organizations to consolidate, manage,
and customize customer-related data. The type of CDI hub implemented depends on the CDI environment's maturity, requirements,
and alignment with an organization's internal processes (...)
Excerpt related to
view customer success:
Siperian's master data management and customer data integration (CDI) solutions allow organizations to consolidate, manage,
and customize customer...
Published:
2007-03-23
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Abstract:
The Perfect Order measurement has proven to be a powerful measurement of a business. Should The Perfect Order be defined
from an internal point of view or from a customer point of view . . . inside-out or outside-in? (...)
Excerpt related to
view customer success:
... business. Should The Perfect Order be defined from an internal point of view or from
a customer point of view inside-out or outside-in? ...
Published:
2005-05-09
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Abstract:
TEC recently reviewed Maximizer Enterprise 8. Tailored to the latest Internet technology, the offering is aggressively priced.
Rich functionality is offered in a three-module structure that continues to compete in the demanding "best fit," customer
relationship management, small and medium enterprise mar (...)
Excerpt related to
view customer success:
TEC recently reviewed Maximizer Enterprise 8. Tailored to the latest Internet technology, the offering is aggressively priced.
Rich functionality ...
Published:
2004-09-23
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Abstract:
Onyx Software is one of the few direct competitors of Siebel Systems with a solid chance at long-term success in the CRM
market. A strong customer focus and a commitment to a 100% web-based architecture are just two of its critical success factors.
Find out how Onyx is staking its claim. (...)
Excerpt related to
view customer success:
Onyx Software is one of the few direct competitors of Siebel Systems with a solid chance at long-term success in the CRM market.
A strong custome...
Published:
2000-12-04
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Abstract:
Welcome to the customer experience. We all have them. Some are good, others bad. A variety of factors - the user interface
(UI), customer support, marketing messages, etc. - shape these experiences. All of these things collectively create our view
of a product, service or provider. (...)
Excerpt related to
view customer success:
... of these things collectively create our view of a ... business managers
become more savvy, the customer experience is ... is the top indicator of success,"
says Jeff ...
Published:
2002-01-18
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Abstract:
E.piphany’s E.5 product suite is scheduled for release in late August. The new suite combines analytical customer information
with traditional CRM functionality to provide advances in personalization and campaign management. (...)
Excerpt related to
view customer success:
E.piphany’s E.5 product suite is scheduled for release in late August. The new suite combines analytical customer information
with traditional CR...
Published:
2000-08-16
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Abstract:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support. To eliminate any chance of bias and to ensure a level playing field, all the criteria that make up these
three modules in our CRM Evaluation Center were given (...)
Excerpt related to
view customer success:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support....
Published:
2008-09-29
-
Abstract:
BigMachines differentiates itself in the quote-to-order (Q2O) sphere due to its solutions’ lean end-to-end, inquiry-to-order
focus. Although there are other vendors offering Q2O as a service, BigMachines product is arguably more flexible, as high
tech manufacturers may be noting. (...)
Excerpt related to
view customer success:
BigMachines differentiates itself in the quote-to-order (Q2O) sphere due to its solutions’ lean end-to-end, inquiry-to-order
focus. Although there...
Published:
2008-08-22