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Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » vai improving customer satisfaction


Case Study: VAI Improves Customer Service with Business Portal
Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail

vai improving customer satisfaction  Vai CRM Software | Vai Improving Customer Satisfaction | Vai Internet Use | Vai Company Policy Email Vai Public Policy Center | Vai Public Policy | Vai Acceptable Use | Vai Acceptable Internet Use | Information Technology | IT | Vai IT Security Policy | Vai Internet Usage | Vai Email Usage Policy | Vai Customer Service Manager | Vai Customer Service Skills | Vai Customer Service Resume | Vai Customer Service Training | Vai Customer Service Department | Vai Customer Service Order | Vai Customer Service Read More
Maple Leaf Farms Improves Inventory Control with WMS
As one of North America’s premier producers of duck products, Maple Leaf Farms knew the importance of delivering fresh, quality goods to its customers. But in

vai improving customer satisfaction  Farms said, Knowing that VAI had a reputation for being able to design completely integrated ERP packages in a variety of industries was an enormous advantage. We knew that integrating our operations and improving control of the production process would be a complex undertaking. VAI''s record of achievement made us comfortable, as did our overriding desire to produce better products and improve customer service and satisfaction. Solution Process VAI''s solution allowed the company to achieve all its Read More
2011 Customer Relationship Management Buyer''s Guide: Innovations in CRM
Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software

vai improving customer satisfaction  process-oriented add-ons and applications available. The guide also includes valuable CRM resources, case studies, and a directory of CRM vendors. Read More
Improve Profitability with Customer Intelligence
The white paper improving your customer life cycle management shows how small and midsized businesses can enjoy virtually seamless front-to-back-of...

vai improving customer satisfaction  Profitability with Customer Intelligence If your front office isn''t communicating effectively with your back office, chances are it''s creating blind spots that are costing you money. And this is an extremely common problem. Research has shown that many CRM systems provide inadequate front-to-back-office integration. The result is customer data that cannot be shared effectively, and business processes that are prone to errors, delays, and unnecessary paperwork. Over the long term, this turns into p Read More
How to Respond Faster to Customer Feedback
What’s the best way to know if your customers are satisfied? Simply ask them. Conducting customer surveys without the right tools, however, can demand a lot of

vai improving customer satisfaction   Read More
Customer Data Integration: A Primer
Customer data integration (CDI) involves consolidation of customer information for a centralized view of the customer experience. Implementing CDI within a

vai improving customer satisfaction  statistics about the data available in existing databases. Two main aspects of data profiling that are essential for a successful CDI implementation are interdependency and redundancy profiling. Checking for interdependency among tables within different databases across the organization will create similar database structures. For example, a customer number should be attached to the customer table in order to link each customer appropriately based on order, billing, and call center information. Data Read More
Rent.com Selects KANA Cloud Offering for Customer Service
The announcement that KANA Express, a cloud customer service offering, was selected by Rent.com for improved customer engagement was one of more important

vai improving customer satisfaction   Read More
A Customer Success Story: Real-time Remote Workforce Enablement
Cox Communications, a leading cable provider, needed to find a way to centralize the IT requirements of its customer support team. With over a hundred users

vai improving customer satisfaction   Read More
Lessons from the Leading Edge of Customer Experience Management
Companies can no longer afford to wait for the perfect data or technology or process to present itself before making customer experience management a strategic

vai improving customer satisfaction  customer experience, customer experience management, big data, customer analytics, Read More
Achieving customer loyalty with customer analytics
In this white paper, learn how organizations like yours are using customer analytics to build and sustain customer loyalty. Customer analytics helps answer key

vai improving customer satisfaction  customer loyalty, loyalty, customer analytics, CRM, customer relationship management, predictive analytics, customer behavior, customer retention, IBM Read More
Customer-oriented Banking and Account Origination
A decline in customer loyalty has put a great deal of pressure on financial institutions of late. Thus, as banks tailor products and services to meet customer

vai improving customer satisfaction   Read More
How to Deliver a Great Customer Experience and Lower Costs: Achieving Interaction Excellence Across Multiple Touch Points
Whether in a business-to-consumer (B2C) or business-to-business (B2B) context, customers demand multiple channels through which they can find information

vai improving customer satisfaction  SAP,customer,relationship management,customer relationship,customer relationship management,customer survey,customer experience,customer loyalty,loyalty customer,customer retention,retention customer,customer crm,free crm,online crm,customer service software Read More
Customer Relationship Management (CRM)
When talking about relationship management in the context of software solutions, most people think of customer relationship management (CRM). However

vai improving customer satisfaction  relationship management evaluation center,manage relationships,relationship management system,supplier relationship management,relationship management application,relationship management software sales force automation, hosted crm, salesforce.com, sage crm, customer service, contact management, sales forecasting,customer management relationship,client relationship management,srm,crm,customer care and billing,quote to order,business relationships,customer relationship management. Read More
Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support
Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their

vai improving customer satisfaction   Read More
Providing the Total Customer Experience with IBM Predictive Customer Intelligence


vai improving customer satisfaction  customer intelligence, predictive intelligence, predictive analytics, IBM, customer, marketing, sales Read More
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