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Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » vai improve customer service


Case Study: VAI Improves Customer Service with Business Portal
Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail

vai improve customer service  Management | CRM | Vai Improve Customer Service | Vai Voice Customer | Vai Customer Service Email | Vai Customer Experience | Vai Customer Care Solutions | Vai Customer Service Training Programs | Vai Business Solutions | Vai Improve Customer Satisfaction | Vai Customer Service Surveys | Vai Customer Loyalty Training | Vai CRM Software | Vai Improving Customer Satisfaction | Vai Internet Use | Vai Company Policy Email Vai Public Policy Center | Vai Public Policy | Vai Acceptable Use | Vai Acceptable Read More...
TEC Industry Watch: Enterprise Software News for the Week of July 16, 2012
MERGERS @ ACQUISITIONSOracle buys SkireIndustry tags: capital management

vai improve customer service  TEC Research Analyst Profile: VAI  Compare S2K Enterprise head-to-head  with leading ERP software SOFTWARE PRODUCT LAUNCHES & DEVELOPMENTS Xactly Express adds integration with Intuit QuickBooks Industry tags: accounting, sales performance management (SPM), cross-industry Xactly Corp. continues with its go-to-market execution and healthy partner ecosystem. The cloud software company has also partnered with Microsoft Dynamics GP and Dynamics AX as well as Intacct and FinancialForce.com. I am not aware Read More...
Auto Distributor Improves Bottom Line with ERP
When Naghi Group’s annual revenue began to soar, it realized that running core business operations on multiple systems was no longer feasible; its current

vai improve customer service  uninterrupted IT environment. Results VAI was able to customize a seamlessly integrated ERP software solution for Naghi Group, providing access to all of the company''s key business operations. With S2K behind the wheel, management is now able to view financial data, inventory counts and purchasing activities in real-time. Not only does this ability streamline operations for Naghi Group staff and improve the firm''s customer service, but also it facilitates accurate and timely business decisions -- Read More...
Case Study: VAI Implements E-commerce Solution for Hearing Aid Provider
For hearing aid manufacturers, it’s vital to be able to design a quality product and deliver it quickly. When Widex decided to enhance its e-commerce

vai improve customer service  requiring 5-months to implement. VAI worked closely with Widex to ensure that the solution addressed the company s primary goals. As such, VAI s software provides Widex with a unique portal solution to help improve employee productivity, cut costs and strengthen relationships with customers and trading partners. VAI s Director of e-Business Development, Todd Endsley, commented, Widex provided an interesting opportunity for VAI to expand a company s current ERP usage into a user friendly, customer Read More...
Colonial Grocers Selects VAI S2K for Food
Time and again it''s been shown that a sharp industry focus can help lesser known and smaller enterprise resource planning (ERP) vendors remain relevant amid

vai improve customer service  such smaller vendor is VAI ( Vormittag Associates, Inc. ), a provider of ERP software in IBM ’s ecosystem , which recently announced that  Colonial Grocers has selected its S2K for Food software  to improve inventory management processes, increase productivity and service levels, and gain insights and feedback from its vast customer and product data. Located in Tampa, FL, Colonial Grocers is one of the largest independent wholesale grocery, tobacco, candy, and beverage distributors in the state, Read More...
Software as a Service Is Gaining Ground
Software as a service is the latest incarnation of the hosting model. The demand for cost efficiency, information technology flexibility, and faster return on

vai improve customer service  are now becoming widely available, and vendors are addressing their customers'' desire to use technology as needed. Users do not want to buy entire software packages or infrastructure when, typically, only a small percentage of the overall capability is used. User enterprises have also become more agile, requiring more flexibility in IT delivery and usage, as well as licensing and payment structures, and vendor business models. In the enterprise applications space, many customers are moving away from Read More...
The State of Service Management
This document describes the current state of the service enterprise, and reveals the goals and investments prioritized by service leaders (over 200 polled in a

vai improve customer service  service management,service enterprise,customer service,profit center Read More...
Five Steps to Improving Business Performance Through Customer Intimacy
Customer intimacy has become an essential driver for company success. In this white paper from IBM Business Analytics, you’ll learn how customer intimacy can be

vai improve customer service  customer intimacy, CRM, CI, customer analytics, customer engagement, IBM Read More...
Employee and Manager Self-Service: A Virtual Chameleon in the Workplace
In order for employee self-service (ESS) and manager self-service (MSS) technology to be effective, it must serve multiple purposes for multiple business units

vai improve customer service  desktops. The data is available whenever the manager wants to use it-- not just when he asks for a paper report to be generated. KATHY DUNPHY, DIRECTOR OF BENEFITS FOR IMAGISTICS Words of Wisdom Self-service technology is an effective solution for streamlining processes and attaining many different corporate objectives. By conducting a careful needs analysis and selecting the right software for your organization, you can achieve efficiencies within a short period of time, while engaging your workforce. Read More...
Comarch Field Service Management
Comarch Field Service Management (FSM) system is a complete solution for scheduling, staffing, managing, and supporting workforce in the field. Efficiency is

vai improve customer service  based on technician calendar availability, skills, location, etc. Utilization of supporting mobile technologies, global positioning system (GPS), and geographical information systems (GISs) Service-oriented architecture (SOA) enabling effortless integration with third-party systems Read More...
Predictive Service Excellence for Printers: An Overview of Remote Service Platforms for Printer and Copier Devices
Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device

vai improve customer service   Read More...
Enhancing the Customer Experience with Loyalty Management: Strengthen the Brand and Improve Customer Retention
Customer churn is very costly—it’s many times more expensive to acquire a new customer than to keep an existing one—so retaining customers by offering a

vai improve customer service  the Customer Experience with Loyalty Management: Strengthen the Brand and Improve Customer Retention Customer churn is very costly—it’s many times more expensive to acquire a new customer than to keep an existing one—so retaining customers by offering a superior experience is a top priority. Also, delivering unique experiences to different customer segments is a valuable strategy. Read about how to increase brand equity and retain customers by offering a better experience. Read More...
Service-now.com
PDG Group Model974

vai improve customer service   Read More...
Enterprise Resource Planning for Services: Has Software as a Service Become Service-oriented Architecture for Small to Medium Businesses?
In the past, enterprise resource planning (ERP) initiatives were far too costly for smaller organizations to consider. However, a trend has recently emerged

vai improve customer service  enterprise resource planning,ERP,software as a service,SaaS,SaaS business model,small to medium business,SMB,service-oriented architecture,SOA,professional services automation,PSA,on demand,customer relationship management,CRM,extensible markup language Read More...
DSL Ltd. Selects IFS for Service Management
DSL Ltd., a Canadian commercial food service and restaurant equipment distributor and service provider has chosen IFS Field Service Management and IFS Mobile

vai improve customer service  service business, increase inventory availability while reducing expenses, and optimize customer equipment maintenance.   IFS’ solutions will replace an enterprise resource planning (ERP) system that provided work order management and a custom BlackBerry-based mobile application. DSL staff will now be accessing the following IFS capabilities on Android smartphones instead: contact center, inventory and logistics, repair center, dynamic scheduling and optimized dispatch, contract and warranties, and a Read More...

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