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Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » vai improve customer service


Case Study: VAI Improves Customer Service with Business Portal
Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail

vai improve customer service  Management | CRM | Vai Improve Customer Service | Vai Voice Customer | Vai Customer Service Email | Vai Customer Experience | Vai Customer Care Solutions | Vai Customer Service Training Programs | Vai Business Solutions | Vai Improve Customer Satisfaction | Vai Customer Service Surveys | Vai Customer Loyalty Training | Vai CRM Software | Vai Improving Customer Satisfaction | Vai Internet Use | Vai Company Policy Email Vai Public Policy Center | Vai Public Policy | Vai Acceptable Use | Vai Acceptable Inter Read More...
TEC Industry Watch: Enterprise Software News for the Week of July 16, 2012
MERGERS @ ACQUISITIONSOracle buys SkireIndustry tags: capital management

vai improve customer service  TEC Research Analyst Profile: VAI  Compare S2K Enterprise head-to-head  with leading ERP software SOFTWARE PRODUCT LAUNCHES & DEVELOPMENTS Xactly Express adds integration with Intuit QuickBooks Industry tags: accounting, sales performance management (SPM), cross-industry Xactly Corp. continues with its go-to-market execution and healthy partner ecosystem. The cloud software company has also partnered with Microsoft Dynamics GP and Dynamics AX as well as Intacct and FinancialForce.com. I am not aware Read More...
VAI Explains Its (Quiet) Success in a Hotly Contested ERP Market -- Part 2


vai improve customer service  in the market recently? VAI : Sales Force Automation (SFA), Customer Relationship Management (CRM), and Business Intelligence (BI) are highly sought products right now. Customers can increase sales and improve customer service with S2K Sales Force (in the SFA / CRM realm), which are great tools to help their sales teams manage prospects and customers in an organized and proactive way. For its part, S2K Analytics , VAI’s BI tool, provides users with capabilities such as a dashboard view of important busi Read More...
W. Appliance Selects VAI S2K ERP
W. Appliance has selected VAI S2K Enterprise software to automate and manage its entire order process. The company will also leverage S2K Analytics and S2K

vai improve customer service  in snacks), has selected VAI S2K Enterprise software to automate and manage its entire order process. The company will also leverage S2K Analytics and S2K Enterprise Portal to gain insights into its customer and sales data, improve productivity, and deliver better customer service.   W. Appliance needed a fully integrated enterprise resource planning (ERP) solution that included accounting, distribution, and electronic data exchange (EDI) capabilities. In addition, the company wants to eliminate manual p Read More...
Colonial Grocers Selects VAI S2K for Food
Time and again it''s been shown that a sharp industry focus can help lesser known and smaller enterprise resource planning (ERP) vendors remain relevant amid

vai improve customer service  such smaller vendor is VAI ( Vormittag Associates, Inc. ), a provider of ERP software in IBM ’s ecosystem , which recently announced that  Colonial Grocers has selected its S2K for Food software  to improve inventory management processes, increase productivity and service levels, and gain insights and feedback from its vast customer and product data. Located in Tampa, FL, Colonial Grocers is one of the largest independent wholesale grocery, tobacco, candy, and beverage distributors in the state, serv Read More...
Customer Chemistry


vai improve customer service   Read More...
Enhancing the Customer Experience with Loyalty Management: Strengthen the Brand and Improve Customer Retention
Customer churn is very costly—it’s many times more expensive to acquire a new customer than to keep an existing one—so retaining customers by offering a

vai improve customer service  the Customer Experience with Loyalty Management: Strengthen the Brand and Improve Customer Retention Customer churn is very costly—it’s many times more expensive to acquire a new customer than to keep an existing one—so retaining customers by offering a superior experience is a top priority. Also, delivering unique experiences to different customer segments is a valuable strategy. Read about how to increase brand equity and retain customers by offering a better experience. Read More...
Service Differentiation: Your 3-Step Plan
Your service organization has a unique way to differentiate itself from your competition. This white paper discusses service differentiation: doing more with

vai improve customer service  field service scheduling,field service optimization,dynamic scheduling and dispatching,services organizations,workforce scheduling,workforce sheduling optimization,service process optimization,ViryaNET,service differentiation,services company differentiation Read More...
Enterprise Resource Planning for Services: Has Software as a Service Become Service-oriented Architecture for Small to Medium Businesses?
In the past, enterprise resource planning (ERP) initiatives were far too costly for smaller organizations to consider. However, a trend has recently emerged

vai improve customer service  enterprise resource planning,ERP,software as a service,SaaS,SaaS business model,small to medium business,SMB,service-oriented architecture,SOA,professional services automation,PSA,on demand,customer relationship management,CRM,extensible markup language Read More...
Ventyx Service Suite
The Ventyx Service Suite software, services and roadmap have been developed in collaboration with the largest and most progressive group of utilities in the

vai improve customer service   Read More...
Salesforce.com Unveils Service Cloud SOS Button for Mobile In-app Support
Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button

vai improve customer service  platform, is now generally available and pricing starts at $65 per user per month, while the Salesforce1 Mobile App is now generally available for download at the Apple App Store and Google Play.  Many well-known brands, such as Cars.com, Inspirato with American Express, Philips, and Stanley Black & Decker use Service Cloud.   But customers are increasingly connecting through mobile apps, and companies need to be thinking about how they can deliver service across every channel, over any device and Read More...
Self Service Business Intelligence
Self service BI is technology that provides non-technical individuals who need data with the ability to gather and display meaningful information. The technical

vai improve customer service  BI application is made available. Read this white paper to learn more about how the technical framework and infrastructure for supporting self service BI underlies the foundation of a successful business solution and how to approach deployment of such as solution. Read More...
Customer Relationship Management for IT Professionals
What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a series of conversations and

vai improve customer service  customer relationship management,loyalty programs,crm systems,loyalty program,customer surveys,crm system,crm insurance,crm evaluation,crm software,customer retention programs,microsoft crm,free crm,crm training,measuring customer loyalty,free crm software Read More...
Is Your Current HR Service Delivery Model Working for You?
This white paper examines the human resources (HR) service delivery challenges facing organizations today, outlines a common approach to delivering world-class

vai improve customer service  HR service delivery model,human resources service delivery,workforce service delivery,streamlined HR service delivery,hr operational excellence,HR service delivery trends,PeopleSoft Workforce Communications,PeopleSoft HelpDesk for Human Resources,Oracle HCM Read More...

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