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Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » vai improve customer service


Case Study: VAI Improves Customer Service with Business Portal
Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail

vai improve customer service  Management | CRM | Vai Improve Customer Service | Vai Voice Customer | Vai Customer Service Email | Vai Customer Experience | Vai Customer Care Solutions | Vai Customer Service Training Programs | Vai Business Solutions | Vai Improve Customer Satisfaction | Vai Customer Service Surveys | Vai Customer Loyalty Training | Vai CRM Software | Vai Improving Customer Satisfaction | Vai Internet Use | Vai Company Policy Email Vai Public Policy Center | Vai Public Policy | Vai Acceptable Use | Vai Acceptable Read More...
Auto Distributor Improves Bottom Line with ERP
When Naghi Group’s annual revenue began to soar, it realized that running core business operations on multiple systems was no longer feasible; its current

vai improve customer service  uninterrupted IT environment. Results VAI was able to customize a seamlessly integrated ERP software solution for Naghi Group, providing access to all of the company''s key business operations. With S2K behind the wheel, management is now able to view financial data, inventory counts and purchasing activities in real-time. Not only does this ability streamline operations for Naghi Group staff and improve the firm''s customer service, but also it facilitates accurate and timely business decisions -- Read More...
Colonial Grocers Selects VAI S2K for Food
Time and again it''s been shown that a sharp industry focus can help lesser known and smaller enterprise resource planning (ERP) vendors remain relevant amid

vai improve customer service  such smaller vendor is VAI ( Vormittag Associates, Inc. ), a provider of ERP software in IBM ’s ecosystem , which recently announced that  Colonial Grocers has selected its S2K for Food software  to improve inventory management processes, increase productivity and service levels, and gain insights and feedback from its vast customer and product data. Located in Tampa, FL, Colonial Grocers is one of the largest independent wholesale grocery, tobacco, candy, and beverage distributors in the state, Read More...
Case Study: VAI Implements E-commerce Solution for Hearing Aid Provider
For hearing aid manufacturers, it’s vital to be able to design a quality product and deliver it quickly. When Widex decided to enhance its e-commerce

vai improve customer service  requiring 5-months to implement. VAI worked closely with Widex to ensure that the solution addressed the company s primary goals. As such, VAI s software provides Widex with a unique portal solution to help improve employee productivity, cut costs and strengthen relationships with customers and trading partners. VAI s Director of e-Business Development, Todd Endsley, commented, Widex provided an interesting opportunity for VAI to expand a company s current ERP usage into a user friendly, customer Read More...
TEC Industry Watch: Enterprise Software News for the Week of July 16, 2012
MERGERS @ ACQUISITIONSOracle buys SkireIndustry tags: capital management

vai improve customer service  TEC Research Analyst Profile: VAI  Compare S2K Enterprise head-to-head  with leading ERP software SOFTWARE PRODUCT LAUNCHES & DEVELOPMENTS Xactly Express adds integration with Intuit QuickBooks Industry tags: accounting, sales performance management (SPM), cross-industry Xactly Corp. continues with its go-to-market execution and healthy partner ecosystem. The cloud software company has also partnered with Microsoft Dynamics GP and Dynamics AX as well as Intacct and FinancialForce.com. I am not aware Read More...
Service Performance Insight
Service Performance Insight (SPI Research) provides research, consulting, training, and business planning to professional service organizations (PSOs).

vai improve customer service   Read More...
Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support
Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their

vai improve customer service  a Customer-centric Enterprise Knowledge Base for Improved Customer Support Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their obvious use is to maintain different types of methods for addressing various client issues. KBs thus become an important tool in an organization’s armamentarium used for supporting its customers. But clients are unable to access these resources directly—rather Read More...
Zef Scientific Selects IFS Enterprise Service Management
IFS has announced that Zef Scientific, Inc., a multi-vendor service provider for high-performance liquid chromatography؎mass spectrometry (HPLC-MS) systems used

vai improve customer service  Scientific Selects IFS Enterprise Service Management IFS has announced that Zef Scientific, Inc. , a multi-vendor service provider for high-performance liquid chromatography–mass spectrometry (HPLC-MS) systems used in the pharmaceutical, biotechnology, chemical, and environmental industries, has chosen IFS Enterprise Service Management software to manage productivity for its growing business. Deployment includes Zef Scientific’s headquarters in San Diego, California, and other offices in North Read More...
Service Delivery Innovation: Creating Client Value and Enhancing Profitability
The rules for success in today’s fiercely competitive market are constantly changing. Through service delivery innovation, a company can differentiate itself

vai improve customer service  variety of forms. The availability of online information, the pace at which the competition copies innovative ideas, and industry consolidation result in a steady and relentless increase in the number and types of competitive forces a professional services firm faces. For example, online service providers are making certain services obsolete, and almost every client has a defined outsourced plan. Offshore firms are gaining market share with their lower labor costs, and product firms are emerging as new Read More...
Employee and Manager Self-Service: A Virtual Chameleon in the Workplace
In order for employee self-service (ESS) and manager self-service (MSS) technology to be effective, it must serve multiple purposes for multiple business units

vai improve customer service  desktops. The data is available whenever the manager wants to use it-- not just when he asks for a paper report to be generated. KATHY DUNPHY, DIRECTOR OF BENEFITS FOR IMAGISTICS Words of Wisdom Self-service technology is an effective solution for streamlining processes and attaining many different corporate objectives. By conducting a careful needs analysis and selecting the right software for your organization, you can achieve efficiencies within a short period of time, while engaging your workforce. Read More...
Customer Care & Billing RFI/RFP Template
General Requirements, Mediation, Provisioning, Sales and Marketing, Customer Billing, Customer Care, Packages and Promotions, Accounts Receivable, Financial

vai improve customer service  Care & Billing RFI/RFP Template The Customer Care & Billing RFI/RFP Template lists and describes 2473 features and functions found in Customer Care & Billing software solutions. This Customer Care and Billing (CC&B) Template can help you save time, control costs, and communicate clearly with vendors at nearly every stage of your Customer Care & Billing software selection projects. Features and functions included in this Customer Care and Billing (CC&B) Template: General Requirements Mediation Read More...
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the

vai improve customer service  field service management software, field service FSM, FSM comparison, compare FSM software, field service industry software, FSM vendors, CRM FSM, CRM field service, field services software, it field services Read More...
Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk
IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To

vai improve customer service   Read More...
3 Tips for Integrating Field Service Management Software with ERP
Field service management software often needs to be integrated with other enterprise software. Learn the three essential tips for integrating your service

vai improve customer service  field service management,integrated field service,field service software,service management data,field service API,service management system,IFS service management Read More...
Customer Analytics Pay Off
To help organizations develop a customer analytics strategy designed to drive growth and increase customer satisfaction, the IBM Institute for Business Value

vai improve customer service  customer analytics, marketing, HCM, HCM analytics, HCM data, workforce analytics, IBM, customer data, business analytics Read More...

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