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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 vai improve customer service

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM) RFI/RFP Template

Customer Engagement Management, Contract and Warranty Management, Work Order Management, Inventory, Logistics, and Parts Planning, Workforce Forecasting and Planning, Scheduling and Routing, Integration, and Analytics &Reporting and Technical Functionality 

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Documents related to » vai improve customer service

Case Study: VAI Improves Customer Service with Business Portal


Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail industries. To facilitate everyday business processes, VAI began to consider a business portal. As a software provider, VAI was intimately familiar with a number of portal products, and decided that IBM Workplace Services Express was best suited for the company.

vai improve customer service  Management | CRM | Vai Improve Customer Service | Vai Voice Customer | Vai Customer Service Email | Vai Customer Experience | Vai Customer Care Solutions | Vai Customer Service Training Programs | Vai Business Solutions | Vai Improve Customer Satisfaction | Vai Customer Service Surveys | Vai Customer Loyalty Training | Vai CRM Software | Vai Improving Customer Satisfaction | Vai Internet Use | Vai Company Policy Email Vai Public Policy Center | Vai Public Policy | Vai Acceptable Use | Vai Acceptable Read More

Case Study: VAI Implements E-commerce Solution for Hearing Aid Provider


For hearing aid manufacturers, it’s vital to be able to design a quality product and deliver it quickly. When Widex decided to enhance its e-commerce capabilities to improve customer service and expedite orders, it knew that integrating a robust e-business application into its existing enterprise resource planning (ERP) software was the key to a successful launch. Find out why it took only five months to implement.

vai improve customer service  requiring 5-months to implement. VAI worked closely with Widex to ensure that the solution addressed the company s primary goals. As such, VAI s software provides Widex with a unique portal solution to help improve employee productivity, cut costs and strengthen relationships with customers and trading partners. VAI s Director of e-Business Development, Todd Endsley, commented, Widex provided an interesting opportunity for VAI to expand a company s current ERP usage into a user friendly, customer Read More

Colonial Grocers Selects VAI S2K for Food


Time and again it's been shown that a sharp industry focus can help lesser known and smaller enterprise resource planning (ERP) vendors remain relevant amid cutthroat competition. One such smaller vendor is VAI (Vormittag Associates, Inc.), a provider of ERP software in IBM’s ecosystem, which recently announced that Colonial Grocers has selected its S2K for Food software to improve inventory

vai improve customer service  such smaller vendor is VAI ( Vormittag Associates, Inc. ), a provider of ERP software in IBM ’s ecosystem , which recently announced that  Colonial Grocers has selected its S2K for Food software  to improve inventory management processes, increase productivity and service levels, and gain insights and feedback from its vast customer and product data. Located in Tampa, FL, Colonial Grocers is one of the largest independent wholesale grocery, tobacco, candy, and beverage distributors in the state, Read More

National FFA Organization Deploys VAI S2K ERP


The National FFA Organization recently implemented VAI Software’s S2K Enterprise suite to integrate and streamline its portal, customer relationship management, manufacturing, distribution, and warehouse operations. Among the list of features the company was looking for from its ERP solution, the following were high on the list: integration, reporting capabilities, and speed to ship.

vai improve customer service  FFA Organization recently implemented VAI Software ’s S2K Enterprise suite to integrate and streamline its portal, customer relationship management (CRM), manufacturing, distribution, and warehouse operations. The U.S.-based nonprofit student leadership organization is also integrating point-of-sale (POS) data with its merchandizing and customer service processes to improve productivity and optimize sales deliveries. The official online store of the National FFA offers apparel, awards, and resources, Read More

TEC Industry Watch: Enterprise Software News for the Week of July 16, 2012


MERGERS @ ACQUISITIONSOracle buys Skire Industry tags: capital management "Oracle is buying to acquire all the assets of Skire, a provider of capital program management and facilities management applications both in the cloud and on-premise. With this acquisition, Oracle expects to complete a set of management tools for all phases of project management, having a complete enterprise project

vai improve customer service  TEC Research Analyst Profile: VAI  Compare S2K Enterprise head-to-head  with leading ERP software SOFTWARE PRODUCT LAUNCHES & DEVELOPMENTS Xactly Express adds integration with Intuit QuickBooks Industry tags: accounting, sales performance management (SPM), cross-industry Xactly Corp. continues with its go-to-market execution and healthy partner ecosystem. The cloud software company has also partnered with Microsoft Dynamics GP and Dynamics AX as well as Intacct and FinancialForce.com. I am not aware Read More

Service-now.com


PDG Group Model974

vai improve customer service   Read More

A Candid Conversation with a Field Service Workforce Management Leader


ClickSoftware, rooted in field service workforce scheduling and optimization, provides automated workforce management and optimization solutions, on-demand and on-premise, creating business value through higher productivity, customer satisfaction, and operational efficiency. Its patented concept of “continuous planning and scheduling” covers the entire service lifecycle management realm. TEC presents a candid Q&A session.

vai improve customer service  Its portfolio of solutions, available both on-demand and on-premise, creates business value through higher levels of productivity, customer satisfaction, and operational efficiency. Thus, despite the challenging macro environment, ClickSoftware has lately achieved strong growth across almost all metrics, such as increasing revenues, greater non- Generally Accepted Accounting Principles (GAAP) net earnings, and expanding cash reserves. These results demonstrate the strong value proposition that the Read More

Service Performance Insight


Service Performance Insight (SPI Research) provides research, consulting, training, and business planning to professional service organizations (PSOs).

vai improve customer service   Read More

What Is Software as a Service?


Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors. Its software is designed to be delivered as a service, security is better, rich user interfaces are available, and it has greater interactivity.

vai improve customer service  of service; software is available in a hosted-form only, off-site, and is accessible via a Web browser, through a self-service type model, not through compact discs (CD) or uploads; or software is available via a subscription model, where users pay on a daily, weekly, monthly, or per usage basis. This is Part Two of the four-part Software as a Service Is Gaining Ground series. Certainly, the recent generation of software, designed from scratch to be delivered as a service, fundamentally differs from Read More

Service-oriented Architecture-Savior or Nemesis?


Managed well, service-oriented architecture (SOA) offers a tremendous opportunity to make positive changes and lay a foundation that will allow IT to become responsive and cost-effective. But SOA is also a potential minefield: hype is raising expectations beyond reality in an environment that is already stressed. In fact, managed poorly, SOA can be an expensive and spectacular failure.

vai improve customer service  existing service is not available, new services will be home grown using custom development (SODA) technologies, Business Process Management (BPM) and/or Business Process Execution Language (BPEL) tools. Applications and services will be deployed on both public and private open platforms. Organizations will provide private service platforms within their firewalls, probably using network devices, and will deploy services and assemble applications via those platforms. Public service platforms will be Read More

A Green Guide to Streamlining Field Service Operations: Saving Money . . . and the Planet


With three primary “green” benefits to implementing cutting-edge field service technology solutions, every company—across any industry—can justify the effort based on the specific priorities that speak to it. In this analysis, we will review each of these benefits, outlining the range of advantages and concrete ROI. Regardless of a company’s priorities, this multi-layer list of benefits makes the decision a clear one.

vai improve customer service  field service technology solutions,field service technology green benefits,green benefits of field service technology,field service industry green benefits,field service industry automation benefits,field service solution environmental benefits,energy-saving field service solution,green initiatives with field service solution,field service solution and EPP,field service solution and environmentally preferable purchasing,envrironmentally-friendly field service company,FieldOne Read More

TechRadar: Customer Analytics Methods, Q1 2014


Customer insights professionals are faced with tough decisions about which combination of methods will have the biggest impact on marketing and customer experience goals. And new techniques continue to emerge as the complexity of customer data increases. Forrester has identified 15 key customer analytics methods that customer insights professionals must master.

vai improve customer service  customer, customer analytics, marketing, customer data, business analytics, customer relationship, customer experience, Forrester, customer insights Read More

Is Your Customer Strategy Aligned with Customer Experience


As product differentiations blur, companies are increasingly turning to create customer-centric organizational behavior to establish experience-based differentiation (EBD) and remain competitive. This creates unique challenges while implementing a customer relationship management (CRM) strategy in multidepartment organizations with numerous customer touch points. This white paper aims to enable CRM strategy.

vai improve customer service   Read More

Service Productization


Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

vai improve customer service  the proper skills were available to do it. Rates were very high, and buying decisions were made largely on design firm reputation and the experience of the individual personnel in the firm. As the market for Web design services matured, new tools became available, and more designers were available, these services became near commodities. Purchase decisions became increasingly more focused on client references and how quickly and inexpensively the work could be completed. Thus firms that attempt to Read More