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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 vai improve customer satisfaction

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Documents related to » vai improve customer satisfaction

Case Study: VAI Improves Customer Service with Business Portal


Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail industries. To facilitate everyday business processes, VAI began to consider a business portal. As a software provider, VAI was intimately familiar with a number of portal products, and decided that IBM Workplace Services Express was best suited for the company.

vai improve customer satisfaction  Management | CRM | Vai Improve Customer Service | Vai Voice Customer | Vai Customer Service Email | Vai Customer Experience | Vai Customer Care Solutions | Vai Customer Service Training Programs | Vai Business Solutions | Vai Improve Customer Satisfaction | Vai Customer Service Surveys | Vai Customer Loyalty Training | Vai CRM Software | Vai Improving Customer Satisfaction | Vai Internet Use | Vai Company Policy Email Vai Public Policy Center | Vai Public Policy | Vai Acceptable Use | Vai Acceptable Read More

Maple Leaf Farms Improves Inventory Control with WMS


As one of North America’s premier producers of duck products, Maple Leaf Farms knew the importance of delivering fresh, quality goods to its customers. But in order to streamline its manufacturing, shipping, and reporting processes, it would need to invest in an enterprise resource planning (ERP) solution. Since implementing ERP, the company has profited from greater inventory control and improved customer service.

vai improve customer satisfaction  Farms said, Knowing that VAI had a reputation for being able to design completely integrated ERP packages in a variety of industries was an enormous advantage. We knew that integrating our operations and improving control of the production process would be a complex undertaking. VAI''s record of achievement made us comfortable, as did our overriding desire to produce better products and improve customer service and satisfaction. Solution Process VAI''s solution allowed the company to achieve all its Read More

Case Study: VAI Implements E-commerce Solution for Hearing Aid Provider


For hearing aid manufacturers, it’s vital to be able to design a quality product and deliver it quickly. When Widex decided to enhance its e-commerce capabilities to improve customer service and expedite orders, it knew that integrating a robust e-business application into its existing enterprise resource planning (ERP) software was the key to a successful launch. Find out why it took only five months to implement.

vai improve customer satisfaction  requiring 5-months to implement. VAI worked closely with Widex to ensure that the solution addressed the company s primary goals. As such, VAI s software provides Widex with a unique portal solution to help improve employee productivity, cut costs and strengthen relationships with customers and trading partners. VAI s Director of e-Business Development, Todd Endsley, commented, Widex provided an interesting opportunity for VAI to expand a company s current ERP usage into a user friendly, customer Read More

Case Study: BEGA-US


BEGA-US, designer and manufacturer of a broad range of lighting products, was looking to replace its disparate accounting systems with a modern enterprise resource planning (ERP) package that could seamlessly integrate all departments and reduce processing and development times. Find out how VAI’s S2K helped BEGA improve operating efficiency, streamline data management, and reduce order-to-shipment times.

vai improve customer satisfaction  and profitable. Source : VAI (Vormittag Associates) Resources Related to Case Study: BEGA-US : Sales (Wikipedia) Case Study: BEGA-US Sales Tool is also known as : Sales Tool Software , Sales Effectiveness Tool , Auto Sales Tools , Best Sales Tool , Business Sales Tools , Interactive Sales Tools , E Tool Sales , Innovative Tool Sales , Sales Tools Software , Internet Sales Tools , Industrial Tool Sales , Online Sales Tool , Online Sales Tools , All Tool Sales , Retail Sales Tools , Best Sales Tools , Read More

Customer Data Integration: A Primer


Customer data integration (CDI) involves consolidation of customer information for a centralized view of the customer experience. Implementing CDI within a customer relationship management initiative can help provide organizations with a successful framework to manage data on a continuous basis.

vai improve customer satisfaction  statistics about the data available in existing databases. Two main aspects of data profiling that are essential for a successful CDI implementation are interdependency and redundancy profiling. Checking for interdependency among tables within different databases across the organization will create similar database structures. For example, a customer number should be attached to the customer table in order to link each customer appropriately based on order, billing, and call center information. Data Read More

Service: Reduce Cost While Maintaining Customer Satisfaction


Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers happy is the primary objective of customer service organizations. Customer relationship management (CRM) applications help you streamline customer service processes and reduce cost, enabling you to keep your customers happy and grow your business. Find out how.

vai improve customer satisfaction  forecasting software,crm service,crm marketing,sales crm,customer strategy,customer surveys,sales management software,customer service survey,crm services,crm systems,customer segmentation,best crm,customer relationship software,crm implementation,customer service satisfaction Read More

10 Facts about Intelligent Virtual Assistants and How They Improve the Customer Experience


Have you ever thought about what goes into designing and optimizing an intelligent virtual assistant? Or how an avatar can create an even better customer experience? Read this guide to uncover the mysteries of virtual assistant design and selection, and get insight into the latest research on the best interactive models and how to use virtual assistants to drive online sales, service, and product education.

vai improve customer satisfaction  Facts about Intelligent Virtual Assistants and How They Improve the Customer Experience Have you ever thought about what goes into designing and optimizing an intelligent virtual assistant? Or how an avatar can create an even better customer experience? Read this guide to uncover the mysteries of virtual assistant design and selection, and get insight into the latest research on the best interactive models and how to use virtual assistants to drive online sales, service, and product education. Read More

Customer One Solutions, Inc.


Customer One Solutions (COS) is a consulting firm specializing in the evaluation, selection and implementation of Customer Relationship Management (CRM) and Business Process Management (BPM) solutions. COS has implemented CRM solutions at organizations that range in size from 45,000 worldwide employees to 12 local employees. Our areas of expertiese include Financial services, telecommunications, manufacturing and professional service organizations. We specialze in the needs of small to mid sized businesses!

vai improve customer satisfaction  BPM,business process management,business process re-engineering,call center,CRM,customer interaction,customer relationship management,IVR,organizational efficiancy,process improvement,project management,sales force automation Read More

The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010


This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service options, and demand real-time responses. Also, social media has grown to be an important new channel for interacting with customers and engaging in innovative ways.

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Infor Finds Its Customer Engagement Rhythm


Infor recently unveiled Infor Rhythm for Commerce, a global, scalable, and secure cloud-based e-commerce and customer engagement platform, now complemented with compelling designs from Infor’s own Hook & Loop creative agency. Read more about the platform and how it came to be in this blogpost.

vai improve customer satisfaction  of these capabilities are available in the cloud for a monthly subscription and rendered in beautiful design. Point of sale (POS) capabilities will not be available in the first release and thus Infor is not yet marketing the solution as being omni-channel.   The driving force behind this solution has been repeated customer requests. Over the last several months, Infor staff members have heard time and again from customers that they love everything Infor and Hook & Loop have been creating around user Read More

Perfect Orders: Improving Customer Satisfaction and Financial Results


Manufacturers and distributors must keep two groups satisfied—customers and owners. They are connected—what improves the satisfaction of one group can impact the satisfaction of the other. Only through measuring the satisfaction of both groups can these sometime conflicting groups be balanced. Owners watch earnings and return on investment. One way to measure customer satisfaction is with the perfect order index.

vai improve customer satisfaction  Orders: Improving Customer Satisfaction and Financial Results The management of any company has two key groups to satisfy. The first is customers. If your customers are not satisfied, they stop buying your product. The second group is owners (shareholders, co-op members, family, etc). If this group is not satisfied, management is replaced or the business is sold or even shut down. Dissatisfaction on the part of either of these groups is a major pain for management. To improve the satisfaction of Read More

Customer Analytics for Dummies (IBM Limited Edition)


In this e-book, take a look at the concepts for getting started with customer analytics and the specific techniques associated with it.

vai improve customer satisfaction  customer analytics, customer loyalty, customer retention, predictive analytics, social media analytics, big data, data insights, customer behavior Read More

VAI


VAI provides end-to-end, integrated enterprise solutions for the wholesale distribution, manufacturing, specialty retail, and service industries. An IBM Premier Business Partner, VAI is the 2012 IBM Beacon Award Winner for Outstanding Solutions for Midsize Businesses. VAI continues to innovate with new solutions that leverage analytics, business intelligence, mobility, and cloud technology to help customers make more informed business decisions in real-time and empower their mobile workforces. VAI was founded in 1978.

vai improve customer satisfaction  VAI provides end-to-end, integrated enterprise solutions for the wholesale distribution, manufacturing, specialty retail, and service industries. An IBM Premier Business Partner, VAI is the 2012 IBM Beacon Award Winner for Outstanding Solutions for Midsize Businesses. VAI continues to innovate with new solutions that leverage analytics, business intelligence, mobility, and cloud technology to help customers make more informed business decisions in real-time and empower their mobile workforces. VAI was Read More

I Love Customers—How Customer-centricity Drives Bottom Line Benefits


More choices. More flexibility. Fewer hassles. The core tenets of fostering a relationship between the customer and your brand have not changed. It’s all about the experience. Whether ordering a soda at the drug store counter in 1944 or buying a soda from an interactive vending machine in 2014, the experience is what keeps customers coming back for more.

vai improve customer satisfaction  customer, CRM, consumer, customer love, customer relationship, retail, digital merchandising, shopping, retailing Read More

Integrating Customer Relationship Management through Software As A Service


The customer relationship management (CRM) market is changing. Over half the market is served by small vendors. Fully integrated business suites like NetSuite standalone solutions like salesforce.com, are heeding the demand for software as a service, but they are approaching the market with very different market strategies.

vai improve customer satisfaction  applications have been previously available only to the world''s largest companies. NetSuite gives that power to small and medium enterprises (SME) at a price they can afford and with the ease of use they require. Salesforce.com on the other hand, aspires to be the leader in the second approach to application integration, purveying pre-integrated best-of-breed business applications from multiple vendors. To support this strategic approach, salesforce.com has developed and released a new Read More