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Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » vai customer service email


Case Study: VAI Improves Customer Service with Business Portal
Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail

vai customer service email  Vai Voice Customer | Vai Customer Service Email | Vai Customer Experience | Vai Customer Care Solutions | Vai Customer Service Training Programs | Vai Business Solutions | Vai Improve Customer Satisfaction | Vai Customer Service Surveys | Vai Customer Loyalty Training | Vai CRM Software | Vai Improving Customer Satisfaction | Vai Internet Use | Vai Company Policy Email Vai Public Policy Center | Vai Public Policy | Vai Acceptable Use | Vai Acceptable Internet Use | Information Technology | IT | Vai IT Read More...
VAI''s S2K Enterprise Solutions Help the Largest Independently Owned Office Supply Company in the Southwest
Office supply companies face stiff competition and know that on-time, next-day delivery is imperative to survival. Distributors of any size need accurate

vai customer service email  | Integrated Enterprise Solution Vai | S2K Enterprise for Distribution and Customer Relationship Vai | S2K Commerce Express Vai | S2K E-Commerce Solution Based Vai | S2K Enterprise for Distribution Streamlines Operations Vai | S2K Enterprise Edition for Manufacturing Vai | Vai S2K Enterprise Solutions Read More...
Case Study: VAI Implements E-commerce Solution for Hearing Aid Provider
For hearing aid manufacturers, it’s vital to be able to design a quality product and deliver it quickly. When Widex decided to enhance its e-commerce

vai customer service email  pleased that Widex chose VAI to help them achieve their customer service goals. Using the Solution to Solve the Problem VAI s S2K Commerce Express and IBM s WebSphere Portal solutions really fit the bill for Widex'' it allowed them to leverage their investment in the IBM i and provided a cost effective, flexible framework for delivering variable content and applications to their dispensers. Evaluation Results and Benefits Widex has empowered its dispensers with access to greater amounts of product Read More...
Maple Leaf Farms Improves Inventory Control with WMS
As one of North America’s premier producers of duck products, Maple Leaf Farms knew the importance of delivering fresh, quality goods to its customers. But in

vai customer service email  Partner. Founded in 1978, VAI is headquartered in Long Island, New York, with branch offices in Florida, California and Illinois. In conjunction with IBM, the company designs customer driven enterprise management software for the IBM Power Systems. Source : VAI Resources Related to Enterprise Resource Planning (ERP) : Enterprise Resource Planning (ERP) (Wikipedia) Maple Leaf Farms Improves Inventory Control with WMS Inventory Management is also known as : Inventory Management , WMS Warehouse Management Read More...
Case Study: BEGA-US
BEGA-US, designer and manufacturer of a broad range of lighting products, was looking to replace its disparate accounting systems with a modern enterprise

vai customer service email  to customize modules puts VAI steps above the competition. Solution Overview   Customer Profile BEGA-US is a privately held architectural lighting firm headquartered in Carpinteria, CA. The company supplies lighting products for a broad range of both interior and exterior applications. Objectives BEGA looked to replace its disparate accounting system with a modern ERP package that could seamlessly integrate all departments and reduce processing and development times. Additionally, BEGA pursued a sales Read More...
Customer Chemistry


vai customer service email   Read More...
IFS Field Service Management
IFS Service Management is recognized as a best-of-breed software application for companies managing a field service workforce. It includes everything service

vai customer service email  serve customers and is available on-premise or in the cloud. Standard functionality covers the entire field service lifecycle from customer relationship management (CRM), scheduling, and mobile service, to contract pricing, warranty repair, and parts management. Available extensions include schedule optimization for large field service workforces and enterprise functionality from IFS Applications including maintenance repair and overhaul (MRO). Read More...
A Leader in Service Management Tackles Multidimensional Growth
Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management

vai customer service email  addition to ensuring parts availability. In 2006, it acquired TransDecisions ’ field scheduling solution, which helps companies that handle numerous service calls per day per technician to optimize their technician–dispatcher ratios. With an embedded service knowledge management (SKM) system by Kaidara , Servigistics has provided a service knowledge (SK) offering since 2008 aimed squarely at improving first-time fix rates, call center productivity, and dispatch avoidance metrics. Until 2009, Read More...
IT Service Management-A Road Map for Success
Although information technology service management (ITSM) is not a new discipline, many organizations have yet to adopt it as a part of their IT service

vai customer service email   Read More...
5 Key Steps to Make Field Service Profitable
Is field service seen as a cost center at your business? Providing field service can be a complex process, but that does not have to mean it’s unprofitable

vai customer service email  field service software,profitable field service,FSM,FSM software,field service scheduling,field service mobility,mobile FSM software,ServiceMax,field service operations Read More...
Five Steps to Improving Business Performance Through Customer Intimacy
Customer intimacy has become an essential driver for company success. In this white paper from IBM Business Analytics, you’ll learn how customer intimacy can be

vai customer service email  Steps to Improving Business Performance Through Customer Intimacy Customer intimacy has become an essential driver for company success. In this white paper from IBM Business Analytics, you’ll learn how customer intimacy can be implemented at your organization in five practical steps. Read More...
Enterprise Resource Planning for Services: Has Software as a Service Become Service-oriented Architecture for Small to Medium Businesses?
In the past, enterprise resource planning (ERP) initiatives were far too costly for smaller organizations to consider. However, a trend has recently emerged

vai customer service email  enterprise resource planning,ERP,software as a service,SaaS,SaaS business model,small to medium business,SMB,service-oriented architecture,SOA,professional services automation,PSA,on demand,customer relationship management,CRM,extensible markup language Read More...
Service-oriented Architecture-Savior or Nemesis?
Managed well, service-oriented architecture (SOA) offers a tremendous opportunity to make positive changes and lay a foundation that will allow IT to become

vai customer service email  existing service is not available, new services will be home grown using custom development (SODA) technologies, Business Process Management (BPM) and/or Business Process Execution Language (BPEL) tools. Applications and services will be deployed on both public and private open platforms. Organizations will provide private service platforms within their firewalls, probably using network devices, and will deploy services and assemble applications via those platforms. Public service platforms will be Read More...
Differentiation through Service Excellence
With products increasingly becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer

vai customer service email  when addressing complaints Timely availability of parts Service excellence does more than purely allowing your company to stand out from the crowd. Service can be an important source of profits. In fact, according to Deloitte Development LLC, profitability of service operations can be 75% higher than overall profitability in a given business unit. In many manufacturing companies, achieving any significant profit level is highly dependent on the service business. And companies are realizing that poor Read More...
Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk
IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To

vai customer service email  ITIL with SRM Service Resolution Management for the Next-generation Service Desk IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To accelerate their IT infrastructure library (ITIL) initiatives, many are implementing service resolution management (SRM) systems. With the addition of SRM, these organizations can address the core issues required to operate an efficient and strategic service Read More...

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