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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 vai customer service email

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Case Study: VAI Improves Customer Service with Business Portal


Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail industries. To facilitate everyday business processes, VAI began to consider a business portal. As a software provider, VAI was intimately familiar with a number of portal products, and decided that IBM Workplace Services Express was best suited for the company.

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Case Study: BEGA-US


BEGA-US, designer and manufacturer of a broad range of lighting products, was looking to replace its disparate accounting systems with a modern enterprise resource planning (ERP) package that could seamlessly integrate all departments and reduce processing and development times. Find out how VAI’s S2K helped BEGA improve operating efficiency, streamline data management, and reduce order-to-shipment times.

vai customer service email  to customize modules puts VAI steps above the competition. Solution Overview   Customer Profile BEGA-US is a privately held architectural lighting firm headquartered in Carpinteria, CA. The company supplies lighting products for a broad range of both interior and exterior applications. Objectives BEGA looked to replace its disparate accounting system with a modern ERP package that could seamlessly integrate all departments and reduce processing and development times. Additionally, BEGA pursued a sales Read More

VAI's S2K Enterprise Solutions Help the Largest Independently Owned Office Supply Company in the Southwest


Office supply companies face stiff competition and know that on-time, next-day delivery is imperative to survival. Distributors of any size need accurate inventory data, but when the firm is a large office supplier offering 50,000 items, this need becomes non-negotiable. Find out how one company overcame such challenges as maintaining inventory, tracking sales and commissions, and guaranteeing next-day delivery.

vai customer service email  | Integrated Enterprise Solution Vai | S2K Enterprise for Distribution and Customer Relationship Vai | S2K Commerce Express Vai | S2K E-Commerce Solution Based Vai | S2K Enterprise for Distribution Streamlines Operations Vai | S2K Enterprise Edition for Manufacturing Vai | Vai S2K Enterprise Solutions Read More

Report from VAI User Conference 2014: VAI Software’s Competitive Longevity


VAI’s flagship S2K Enterprise suite is used by a wide variety of companies worldwide, with a number of clients in the manufacturing, distribution, retail, food, and service and repair industries. TEC's P.J. Jakovljevic attended the 2014 VAI User Conference recently, and gives an in-depth look at the company and the S2K product line and what's new with both.

vai customer service email  Web enablement and mobility. VAI utilizes a local data center and expanded both in terms of space and disaster recovery/ high availability capabilities.   There have been significant product developments across all S2K product lines, starting with the core S2K Enterprise. As announced at the conference, the latest S2K Enterprise release features are commissions dashboards, order guides, enhanced suggested purchase order entry, enhanced accounts receivable allowances, customer rebates, immediate accounts Read More

Maple Leaf Farms Improves Inventory Control with WMS


As one of North America’s premier producers of duck products, Maple Leaf Farms knew the importance of delivering fresh, quality goods to its customers. But in order to streamline its manufacturing, shipping, and reporting processes, it would need to invest in an enterprise resource planning (ERP) solution. Since implementing ERP, the company has profited from greater inventory control and improved customer service.

vai customer service email  Partner. Founded in 1978, VAI is headquartered in Long Island, New York, with branch offices in Florida, California and Illinois. In conjunction with IBM, the company designs customer driven enterprise management software for the IBM Power Systems. Source : VAI Resources Related to Enterprise Resource Planning (ERP) : Enterprise Resource Planning (ERP) (Wikipedia) Maple Leaf Farms Improves Inventory Control with WMS Inventory Management is also known as : Inventory Management , WMS Warehouse Management Read More

Social Customer Suite


Lithium’s Social Customer Suite powers customer experiences, helping companies to build brand nations and online communities of customers.  

vai customer service email  Customer Suite Lithium’s Social Customer Suite powers customer experiences, helping companies to build brand nations and online communities of customers. Read More

Delivering Superior Customer Service through Multiple Channels


Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery.

vai customer service email  Superior Customer Service through Multiple Channels Delivering Superior Customer Service through Multiple Channels With multiple new channels of communication that bypass the traditional contact center, what''s the most effective way to manage your customer service? Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery . You''ll discover how best-in-class companies are leveraging tools like social media, customer Web portals, live chat, SMS, technical boards and forums, Read More

The ROI of Software as a Service


Many firms see software as a service (SaaS) as having a cost advantage over on-premise in the short run due to its quick implementation times and pay-as-you-go pricing. But many firms question the long-term value of SaaS, wondering if the rent-versus-own model has a cost crossover point? Discover how some firms have obtained long-term value with SaaS solutions as SaaS has moved into larger, more strategic deployments.

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Good Customer Service Is Simple


Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

vai customer service email  Customer Service Is Simple Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Customer Service—A Simple Definition Customer service means meeting your customer’s expectations. That means you and your customer need to have a mutual understanding of what is expected and you have to deliver on that expectation. The expectation can be very high or very low; the point is that Read More

Voice of the Customer Analytics


Verint Voice of the Customer Analytics solutions provide a solution set to centralize customer feedback across channels, interpret it in the context of business objectives, then act upon it to drive change. These solutions can provide an organization with critical data for rapid, targeted decision making, by analyzing and combining customer data from both direct (speech analytics, chat, e-mail) and indirect sources (social media) to gain a holistic view of the customer experience—down to the individual customer level.  

vai customer service email  of the Customer Analytics Verint Voice of the Customer Analytics solutions provide a solution set to centralize customer feedback across channels, interpret it in the context of business objectives, then act upon it to drive change. These solutions can provide an organization with critical data for rapid, targeted decision making, by analyzing and combining customer data from both direct (speech analytics, chat, e-mail) and indirect sources (social media) to gain a holistic view of the customer Read More

PTC and ServiceMax Partner for IoT-based Field Service Management Software


PTC recently announced a new partnership with ServiceMax to offer a connected (and thus smarter) field service management software solution with IoT capabilities. This combination should enable customers to initiate remote, predictive, and proactive service, rather than traditional reactive "fire-fighting" service.

vai customer service email  and ServiceMax Partner for IoT-based Field Service Management Software PTC recently announced a new partnership with ServiceMax , a cloud and mobile field service management software provider, to offer a connected (and thus smarter) field service management software solution with IoT capabilities. The alliance was announced at PTC’s recent LiveWorks 2015 annual Internet of Things (IoT) user conference with about 2,300 attendees.   ServiceMax has lately been in pursuit of IoT capabilities that lend Read More

The Rising Financial Importance of Service


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Reverse Logistics for Service


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vai customer service email  Logistics for Service Reverse logistics management for service requires specialized software that accounts for many transactions and processes unique to installed base support. By implementing a configurable solution that automates the end-to-end reverse logistics cycle, service organizations can increase productivity, improve the customer experience, and significantly reduce costs. Find out more. Read More