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Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » vai customer service email


Case Study: VAI Improves Customer Service with Business Portal
Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail

vai customer service email  Vai Voice Customer | Vai Customer Service Email | Vai Customer Experience | Vai Customer Care Solutions | Vai Customer Service Training Programs | Vai Business Solutions | Vai Improve Customer Satisfaction | Vai Customer Service Surveys | Vai Customer Loyalty Training | Vai CRM Software | Vai Improving Customer Satisfaction | Vai Internet Use | Vai Company Policy Email Vai Public Policy Center | Vai Public Policy | Vai Acceptable Use | Vai Acceptable Internet Use | Information Technology | IT | Vai IT Read More
Report from VAI User Conference 2014: VAI Software’s Competitive Longevity
VAI’s flagship S2K Enterprise suite is used by a wide variety of companies worldwide, with a number of clients in the manufacturing, distribution, retail, food,

vai customer service email  Web enablement and mobility. VAI utilizes a local data center and expanded both in terms of space and disaster recovery/ high availability capabilities.   There have been significant product developments across all S2K product lines, starting with the core S2K Enterprise. As announced at the conference, the latest S2K Enterprise release features are commissions dashboards, order guides, enhanced suggested purchase order entry, enhanced accounts receivable allowances, customer rebates, immediate accounts Read More
VAI''s S2K Enterprise Solutions Help the Largest Independently Owned Office Supply Company in the Southwest
Office supply companies face stiff competition and know that on-time, next-day delivery is imperative to survival. Distributors of any size need accurate

vai customer service email  | Integrated Enterprise Solution Vai | S2K Enterprise for Distribution and Customer Relationship Vai | S2K Commerce Express Vai | S2K E-Commerce Solution Based Vai | S2K Enterprise for Distribution Streamlines Operations Vai | S2K Enterprise Edition for Manufacturing Vai | Vai S2K Enterprise Solutions Read More
Case Study: VAI Implements E-commerce Solution for Hearing Aid Provider
For hearing aid manufacturers, it’s vital to be able to design a quality product and deliver it quickly. When Widex decided to enhance its e-commerce

vai customer service email  pleased that Widex chose VAI to help them achieve their customer service goals. Using the Solution to Solve the Problem VAI s S2K Commerce Express and IBM s WebSphere Portal solutions really fit the bill for Widex'' it allowed them to leverage their investment in the IBM i and provided a cost effective, flexible framework for delivering variable content and applications to their dispensers. Evaluation Results and Benefits Widex has empowered its dispensers with access to greater amounts of product Read More
Maple Leaf Farms Improves Inventory Control with WMS
As one of North America’s premier producers of duck products, Maple Leaf Farms knew the importance of delivering fresh, quality goods to its customers. But in

vai customer service email  Partner. Founded in 1978, VAI is headquartered in Long Island, New York, with branch offices in Florida, California and Illinois. In conjunction with IBM, the company designs customer driven enterprise management software for the IBM Power Systems. Source : VAI Resources Related to Enterprise Resource Planning (ERP) : Enterprise Resource Planning (ERP) (Wikipedia) Maple Leaf Farms Improves Inventory Control with WMS Inventory Management is also known as : Inventory Management , WMS Warehouse Management Read More
Good Customer Service Is Simple
Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good

vai customer service email  Customer Service Is Simple Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Customer Service—A Simple Definition Customer service means meeting your customer’s expectations. That means you and your customer need to have a mutual understanding of what is expected and you have to deliver on that expectation. The expectation can be very high or very low; the point is that Read More
11Ants Customer Response Analyzer
11Ants Customer Response Analyzer is software that allows marketers to target those customers statistically most likely to respond to a marketing offer. @

vai customer service email  Customer Response Analyzer 11Ants Customer Response Analyzer is software that allows marketers to target those customers statistically most likely to respond to a marketing offer. Read More
The Evolution of IT as a Service
Most IT service providers have always and continue to operate in a break/fix service environment. When a customer calls with an issue, the service provider

vai customer service email  Evolution of IT as a Service Most IT service providers have always and continue to operate in a break/fix service environment. When a customer calls with an issue, the service provider drops everything to fix it. Under these circumstances, service providers have a difficult time forecasting monthly revenues and staffing needs, which has a huge impact on profitability. Add to this the intense competition, excessive customer turnover, low technician utilization rates, and shrinking margins that Read More
Enterprise Resource Planning for Services: Has Software as a Service Become Service-oriented Architecture for Small to Medium Businesses?
In the past, enterprise resource planning (ERP) initiatives were far too costly for smaller organizations to consider. However, a trend has recently emerged

vai customer service email  enterprise resource planning,ERP,software as a service,SaaS,SaaS business model,small to medium business,SMB,service-oriented architecture,SOA,professional services automation,PSA,on demand,customer relationship management,CRM,extensible markup language Read More
The Rising Financial Importance of Service
For the Best-in-Class, service is a profit center and a competitive differentiator. As a result, these organizations are yielding soaring financial results

vai customer service email  field service,filed service management,FSM software,Best-in-Class,best-in-class service,best-in-class field service,ServiceMax Read More
Delivering Superior Customer Service through Multiple Channels
Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery.

vai customer service email  Superior Customer Service through Multiple Channels Delivering Superior Customer Service through Multiple Channels With multiple new channels of communication that bypass the traditional contact center, what''s the most effective way to manage your customer service? Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery . You''ll discover how best-in-class companies are leveraging tools like social media, customer Web portals, live chat, SMS, technical boards and forums, Read More
The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010
This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences

vai customer service email  Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010 This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service options, and demand real-time responses. Also, social media has grown to be an important new channel for interacting with customers and engaging in innovative ways. Read More
Customer Relationship Management for IT Professionals
What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a series of conversations and

vai customer service email  Relationship Management for IT Professionals Customer Relationship Management for IT Professionals J. Dowling - January 17, 2001 Introduction A satisfying relationship between IT and line of business is maintained through ongoing dialogue that is meaningful to both parties. The discipline of Conversations for Alignment, a title for a simple technique for making and managing commitments, enables such a dialogue. My consulting group and I have done a good deal of research into what makes a strong Read More
Customer-centric CRM
Companies implement a customer relationship management (CRM) system to balance increasing revenue, decreasing costs, while enhancing the customer experience

vai customer service email  centric CRM Companies implement a customer relationship management (CRM) system to balance increasing revenue, decreasing costs, while enhancing the customer experience. However, many implementations fail to do this. Companies, however, can meet these goals by implementing a customer-centric CRM. In this system, all business processes throughout the extended enterprise are optimized around customer life cycle care, which builds stronger relationships. Read More
What Is Software as a Service?
Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors. Its software is designed to be

vai customer service email  of service; software is available in a hosted-form only, off-site, and is accessible via a Web browser, through a self-service type model, not through compact discs (CD) or uploads; or software is available via a subscription model, where users pay on a daily, weekly, monthly, or per usage basis. This is Part Two of the four-part Software as a Service Is Gaining Ground series. Certainly, the recent generation of software, designed from scratch to be delivered as a service, fundamentally differs from Read More

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