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Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » vai customer loyalty training


Case Study: VAI Improves Customer Service with Business Portal
Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail

vai customer loyalty training  Vai Voice Customer | Vai Customer Service Email | Vai Customer Experience | Vai Customer Care Solutions | Vai Customer Service Training Programs | Vai Business Solutions | Vai Improve Customer Satisfaction | Vai Customer Service Surveys | Vai Customer Loyalty Training | Vai CRM Software | Vai Improving Customer Satisfaction | Vai Internet Use | Vai Company Policy Email Vai Public Policy Center | Vai Public Policy | Vai Acceptable Use | Vai Acceptable Internet Use | Information Technology | IT | Vai IT Read More...
Benchmarking ERP in SMB
Many small companies have limited resources to devote to the implementation and maintenance of enterprise resource planning (ERP). Fortunately, the price

vai customer loyalty training  enterprise management software technology. VAI is a leading developer of enterprise management software for the IBM iSeries. They offer a full suite of integrated applications that can be tailored to meet specific business requirements. We make it our business to understand your business. is their commitment as well as the business strategy that has made them successful. They consistently deliver leading-edge hardware and software solutions for the wholesale distribution, manufacturing and retail Read More...
Flexible Customer Data Integration Solution Adapts to Your Business Needs
Siperian''s master data management and customer data integration (CDI) solutions allow organizations to consolidate, manage, and customize customer-related data.

vai customer loyalty training  from the CDI hubs available, an organization should evaluate the maturity of its CDI within the organization, and its current and future customer data requirements and architectural requirements. Organizations with immature CDI strategies, or those lacking CDI experience, should consider Siperian because of the vendor''s expertise in and commitment to helping organizations align their CDI initiatives with organizational processes. Additionally, organizations facing rapidly evolving customer, business, or Read More...
Merit Training Corporation


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Employee Training in a Recession
Organizations reassessing their staffing levels are both reducing headcount and cutting employee-related expenses, even if training can provide long-term

vai customer loyalty training  features and possibilities now available to them. Both are excited to begin using their new toys in their jobs. This is where the similarities end. Boris simply has no time to use PowerPlay. Building cubes of data takes time and he is simply swamped with his daily responsibilities. While he finds half hour increments every two weeks or so to play around, the phone invariably rings and he forgets much of what he has learned. His excitement for—and knowledge of—the product wanes and PowerPlay never Read More...
Customer Relationship Malpractice
Although malpractice is usually a term used in medicine, its definition (“any instance of improper professional conduct”) shows that the term can be used in any

vai customer loyalty training  Relationship Malpractice Although malpractice is usually a term used in medicine, its definition (“ any instance of improper professional conduct ”) shows that the term can be used in any profession. In my opinion, malpractice can also be found in customer relationship management (CRM).  It can result in financial damage (lost sales, penalties for not delivering on time, etc.) or loss of confidence, which can jeopardize the relationships between companies and their customers. Here’s an Read More...
A Customer Success Story: Real-time Remote Workforce Enablement
Cox Communications, a leading cable provider, needed to find a way to centralize the IT requirements of its customer support team. With over a hundred users

vai customer loyalty training  Customer Success Story: Real-time Remote Workforce Enablement Cox Communications, a leading cable provider, needed to find a way to centralize the IT requirements of its customer support team. With over a hundred users, its challenge was to move from single desktop applications to a centralized server which would offer many concurrent instances of the application—and minimize the cost. By deploying a virtualization solution, Cox realized a return on investment (ROI) of 300 percent. Read More...
Customer Profile: Multi-Chem
Oilfield production chemicals company Multi-Chem needed a new workflow solution to help manage key documents and processes. The solution needed to reflect the

vai customer loyalty training  BP Logix,document management software,document management workflow,electronic document management,workflow software,document workflow software,document management systems,document management,workflow software solutions,document management solutions,document management solution,bpm solutions,bpm solution,bpm systems,workflows software Read More...
Online Training Case Study
A large multibillion-dollar service company decided to implement e-learning tools from SyberWorks in order to overcome significant challenges in training its

vai customer loyalty training   Read More...
How to Achieve a Great--and Profitable--Customer Experience
Learn how to deliver superior customer service in How to Achieve a Great and Profitable Customer Experience.

vai customer loyalty training  to Achieve a Great--and Profitable--Customer Experience The rules of the game have changed. Companies used to compete on product quality; today it‘s all about the customer experience. How does your company stack up? Learn how to deliver superior customer service in How to Achieve a Great—and Profitable—Customer Experience . You''ll discover what it takes to have customers who spend more pay higher rates remain loyal to your company champion your brand to friends, peers, and business associates Read More...
Social CRM: Customer Relationship Management in the Age of the Socially-empowered Customer
Most of your customers and prospects expect you to be involved in social media@and they’ll be more likely to do business with you if you are. So how do you

vai customer loyalty training  high speed Internet access available in and out of the office, easy to use software-as-a-service applications, and multimedia-enabled mobile devices flooding the market , technology is beginning to catch up to the needs of the social customer. Content creation and distribution will become easier, sparking more opportunities to engage in conversations going on throughout the Internet. This is important to keep in mind, as there are already 22.6 million U.S. bloggers and 94.1 million U.S. blog readers '' Read More...
CRM and Technological Solutions: Be the Customer
In CRM, and now e-CRM, its not about the technology, but about focusing on the locus of importance around which CRM applications grew; namely, the customer

vai customer loyalty training  and technical support staff available through a variety of means (live chat, phone, fax, email) to answers questions and solve problems? Giving your customers what they want, but not being readily available to give them answers, means returned product, and probably losing a customer for life. Bottom Line  Technology doesn''t exist for technology''s sake. In CRM, or in e-CRM, lead with core requirements, specifically, those of the customer, or expect to fail. Read More...
Introduction to Customer Relationship Management
The time when a company decides to move to customer relationship management (CRM) tools marks their progress to professionalism and profit in multiple ways

vai customer loyalty training  to Customer Relationship Management The time when a company decides to move to customer relationship management (CRM) tools marks their progress to professionalism and profit in multiple ways. This introduction to CRM provides guidelines for companies contemplating this critical step in their development. Read More...
Five Steps to Improving Business Performance Through Customer Intimacy
Customer intimacy has become an essential driver for company success. In this white paper from IBM Business Analytics, you’ll learn how customer intimacy can be

vai customer loyalty training  Steps to Improving Business Performance Through Customer Intimacy Customer intimacy has become an essential driver for company success. In this white paper from IBM Business Analytics, you’ll learn how customer intimacy can be implemented at your organization in five practical steps. Read More...
Customer Relationship Management Buyer''s Guide (Summary Edition)
Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software

vai customer loyalty training  process-oriented add-ons and applications available. The guide also includes valuable CRM resources and a directory of CRM vendors. Read More...

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