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Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » vai customer experience


Case Study: VAI Improves Customer Service with Business Portal
Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail

vai customer experience  Vai Voice Customer | Vai Customer Service Email | Vai Customer Experience | Vai Customer Care Solutions | Vai Customer Service Training Programs | Vai Business Solutions | Vai Improve Customer Satisfaction | Vai Customer Service Surveys | Vai Customer Loyalty Training | Vai CRM Software | Vai Improving Customer Satisfaction | Vai Internet Use | Vai Company Policy Email Vai Public Policy Center | Vai Public Policy | Vai Acceptable Use | Vai Acceptable Internet Use | Information Technology | IT | Vai IT Read More...
Future Trends in Wholesale Distribution—Part 1: Disruptive Innovations
The TEC Vendor Challenge was in full swing last week, with a full slate of vendor demonstrations from Epicor, IBS, Infor, Microsoft, NetSuite, SAP, and VAI, as

vai customer experience  ,  SAP , and VAI , as well as presentations and dynamic discussions.  Aberdeen ’s Bob Heaney,  Pemeco ’s Jonathan Gross, and I had a great time at the end of the first day talking about future trends in wholesale distribution. The main trends that we see in this area can be categorized into three groups: disruptive innovations, outside-in omnichannel fulfillment and next-day delivery, and emerging technologies. This post recaps the insight garnered at the TEC Vendor Challenge about how disruptive i Read More...
Leading Solution Provider to Steel Manufacturers Gets Acquired-Why?
When one company acquires another, who benefits? It seems PSI’s recent acquisition of AIS will benefit both—as well as their clients and the steel industry as a

vai customer experience  AG and then from VAI to become a more independent provider of MES and SCM IT solutions. AIS was taken over by Riverside in 2006, with the aim of better positioning itself financially in the steel industry market space. In August 2009, PSI acquired AIS to further its offerings in the steel industry. The AIS Product SteelPlanner is the name of the main AIS product. SteelPlanner contains all the functionality required to integrate corporate and financial systems with shop floor automation systems. SteelPlann Read More...
Case Study: VAI Increases Revenue by Offering Integrated Web 2.0 Applications
Today’s leading-edge business applications go beyond mere Web enablement, where publishing information to the Web is the primary motive (referred to nowadays as

vai customer experience  interfaces transparently with the VAI ERP system on the back-end that drives its many functions. It supports customer self-service applications for B2B, B2C and B2E, including order entry and catalogs. It is an IBM System i&8482; and IBM System x&8482; solution on a very stable platform. The highly reliable nature of the System i platform, coupled with the elegant design of the VAI portal and portlets, allows this ecommerce portal to cater to nontechnical administrators and Web masters. Bivona mentions th Read More...
VAI Unveils S2K Smart Center Social User Experience
VAI, a provider of enterprise resource planning (ERP) software to the midmarket, announced S2K Smart Center, a configurable Web-based user experience that

vai customer experience  and select the appropriate VAI application. This all takes place under the security implemented for the specific user. In addition, users can sync their Microsoft Exchange or IBM Lotus Notes/Domino contacts, calendar events, and e-mail with VAI’s S2K CRM software using RIVA ’s customer relationship management (CRM) middleware service. VAI will allow customers multiple options to access their S2K Enterprise infrastructure through S2K Smart Center, including on premises (users purchase their own Read More...
How to Deliver a Great Customer Experience and Lower Costs: Achieving Interaction Excellence Across Multiple Touch Points
Whether in a business-to-consumer (B2C) or business-to-business (B2B) context, customers demand multiple channels through which they can find information

vai customer experience  to Deliver a Great Customer Experience and Lower Costs: Achieving Interaction Excellence Across Multiple Touch Points Whether in a business-to-consumer (B2C) or business-to-business (B2B) context, customers demand multiple channels through which they can find information, purchase goods, view and pay their bills, request services, or get support based on their specific needs and preferences. Discover solutions that can help you deliver the channels customers demand, and provide a consistently positive Read More...
Customer Relationship Management (CRM) RFI/RFP Template
Sales Force Automation, Marketing Automation, Customer Service and Support, Analytics and Reporting, and Technical Functionality

vai customer experience  Relationship Management (CRM) RFI/RFP Template Sales Force Automation, Marketing Automation, Customer Service and Support, Analytics and Reporting, and Technical Functionality Read More...
Social Media and Customer Experience Feedback
Twitter, Facebook, LinkedIn, and blogs are just a few Internet services that make up the new growing digital world called social media. Many companies have seen

vai customer experience  There are many tools available to help search social media for postings mentioning a specific company. However, simply spreading a net to collect this information is akin to dredging a stream for fish – while some fish will be captured, so will a lot of old boots, sticks, hubcaps, and tires. Similarly, merely collecting unstructured data from the web will provide very little actionable information that can be used to improve a company’s strategy or operations. Employing data mining techniques can Read More...
Distribution: Costs Down, Customer Loyalty Up
Do distributors always have to settle for a trade-off between cost management and customer service? Is it impossible to keep costs down, yet still respond to

vai customer experience  Costs Down, Customer Loyalty Up Do distributors always have to settle for a trade-off between cost management and customer service? Is it impossible to keep costs down, yet still respond to customer needs and provide high-value products? Cost control needn’t impinge on customer service, and in fact, efficient processes can result in happier customers. How to use an integrated business management system to promote efficiency isn’t a secret—learn more. Read More...
Customer Communication: Managing the Digital Deluge
As with all things, there’s a good side and a bad side—the Internet is no different. Although it improves communication between businesses and customers, it can

vai customer experience  Communication: Managing the Digital Deluge As with all things, there’s a good side and a bad side—the Internet is no different. Although it improves communication between businesses and customers, it can also overwhelm customers that are bombarded with marketing e-mails on a daily basis. Customers want more convenient contact channels. Smart companies understand this and are responding by adopting a multichannel approach to customer relationship management (CRM). Read More...
Defining the Value of Customer Loyalty
What does customer relationship management (CRM) mean to you? What is its value? Thousands of companies have ventured down the CRM path@many successfully, and

vai customer experience  the Value of Customer Loyalty What does customer relationship management (CRM) mean to you? What is its value? Thousands of companies have ventured down the CRM path—many successfully, and others not. The reason may lie in the fact that CRM is sometimes viewed incorrectly, or may in fact be misunderstood. We provide some insights about the value of CRM in defining customers, increasing customer loyalty, and increasing your profits. Read More...
NetSuite Unveils New User Experience
NetSuite just unveiled a new NetSuite user interface at SuiteWorld 2014 and TEC''s P.J. Jakovljevic is onsite to capture all the details. Read P.J.''s write-up.

vai customer experience  industry watch, look and feel, UI, user interface, user experience, NetSuite, ERP, cloud Read More...
Workday 21—All about a New User Experience
Workday releases version 21 of its HR solution with a focus on a new user experience, and much more. Get the details in Raluca''s blog post.

vai customer experience  Workday, Workday 21, HR software, human resources solution, Workday new user experience, Workday 21 release Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company

vai customer experience  Relationship Management (CRM) Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, Read More...

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