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Customer Care & Billing RFP Templates
Customer Care & Billing RFP Templates
RFP templates for Customer Care & Billing help you establish your selection criteria faster, at lower risks and costs.


Customer Relationship Management (CRM) Evaluation Center
Customer Relationship Management (CRM) Evaluation Center
Define your software requirements for Customer Relationship Management (CRM), see how vendors measure up, and choose the best solution.


Customer Relationship Management (CRM) RFP Templates
Customer Relationship Management (CRM) RFP Templates
RFP templates for Customer Relationship Management (CRM) help you establish your selection criteria faster, at lower risks and costs.


Documents related to » vai customer experience


Mastering the Customer Experience
Focusing on the customer is not new. But some companies are going deeper into a customer experience management strategy to become customer-centric. Can you manage every part of the interaction and experience your customers have with your company? Learn how to develop a customer-centric approach that will make your customers feel not only connected, but delighted, loyal, and able to be a consistent advocate of your brand.

VAI CUSTOMER EXPERIENCE:
3/2/2009 1:02:00 PM

A Retail Sourcing Suite Built on Experience
Eqos's mission is to become the leading provider of global sourcing and supplier management solutions for the retail supply chain worldwide. Today, Eqos supports some of the world's top retailers, hosting thousands of users and enabling their collaboration with as many suppliers.

VAI CUSTOMER EXPERIENCE: global sourcing, globalization, critical path management, master repository, compliance and risk management, global sourcing solution, retail supply chain, trading partners, fast-moving consumer goods, FMCG, private label merchandise, brand loyalty, supplier management solution, enterprise resource planning, ERP, supply chain management, SCM, supplier relationship management, SRM, service-oriented architecture, SOA, peer-to-peer, P2P, warehouse management system, WMS.
10/15/2007

The New Web Experience: More than an Extension to WCM? » The TEC Blog


VAI CUSTOMER EXPERIENCE: adobe, content management, ektron, inm, sitecore, WCM, web engagement management, web experience management, wem, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
10-11-2011

Trends in Customer Experience at TIBCO TUCON 2012 » The TEC Blog


VAI CUSTOMER EXPERIENCE: Asia, big data, industry watch, IT trends, mobility, predictive analytics, SAP, sap hana, tibco, TIBCO BusinessEvents, TIBCO spotfire, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
02-11-2012

Pegasystems Raises the (Social and Mobile) Customer Service Bar » The TEC Blog


VAI CUSTOMER EXPERIENCE: BPM, CRM, customer process manager, ERP, Mobile, pega, pega process extender, pegasystems, predictive analytics, social, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
01-03-2013

Lose the Starry-Eyes, Analyze:An Ideal Customer for Relevant INFIMACS
This is an example, using Relevant Business Systems, of how you can use the TEC ERP Evaluation Center's WebTESS tool to locate vendors that consider your company their ideal candidate.

VAI CUSTOMER EXPERIENCE:
9/7/2002

Feds Buckle Down on Customer Information Security
In an effort to improve the state of consumer privacy, Federal Reserve Board, the Federal Deposit Insurance Corporation (FDIC), the Office of the Comptroller of the Currency (OCC), and the Office of Thrift Supervision, on January last year announced that they have put together joint guidelines to safeguard confidential customer information. The guidelines, that took effect last July, implement section 501(b) of the Gramm-Leach-Bliley Act (GLBA) initiated by the Senate Banking Committee, and passed into law on November 4, 1999. This announcement had significant implications for online banking institutions.

VAI CUSTOMER EXPERIENCE: Customer Information Security, Federal Reserve Board, Federal Deposit Insurance Corporation , Federal bank regulators, secure networks, network security, data security, best-practice information security measures, securing customer information, IT security policy, Information Security Program , ISPs Information Security Officer , asp Information Security Officer , information security content, online banking institutions security, online financial institutions security.
2/9/2002

MAPICS: Will Customer Satisfaction be Enough?
MAPICS has consistently scored above average in the following customer-service & support benchmarks: reliability, quality of support, vendor stability, ease of doing business, and affiliate product and industry knowledge. However, limited platform support means that AS/400 products will contribute more than 50% of total license revenue within next 5 years. Furthermore, for the next 18 months, approx. 80% of license revenue will come from its existing customer base, who will want to either replace an old MAPICS product or add new modules to an existing MAPICS XA installation.

VAI CUSTOMER EXPERIENCE: 400 mapics, and mapics, does mapics, for mapics, from mapics, in mapics, infor mapics, is mapics, mapics, mapics as400, mapics browser, mapics crm, mapics data, mapics database, mapics db, mapics erp, mapics help, mapics inc, mapics integrator, mapics mrp, mapics order, mapics programmer, mapics release, mapics software, mapics support, mapics system, mapics to, mapics user, mapics xa, of mapics, using mapics, with mapics.
9/1/1999

Customer Success Story: The Business of Architecture
Eight years ago, architect Kevin Harris, like many other architects, found it difficult to accurately charge clients for his services. But after attending courses to learn the proper methods for tracking time and costs, he realized that what he really needed was an integrated system. Since implementing BillQuick time billing and project management solution, Kevin has been able to easily and accurately manage billing.

VAI CUSTOMER EXPERIENCE:
11/13/2007 2:24:00 PM

Hosted versus On-premises Customer Relationship Management
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has caused many organizations with reservations about hosted solutions to think twice. So what exactly are its advantages and disadvantages?

VAI CUSTOMER EXPERIENCE: CRM, consumer relationship management, hosted solutions, on-premises solutions, best practices, TCO, total cost of ownership, mid-market, business system implementation, break-even thresholds, ROI, return on investment.
7/7/2006

The Bottom Line on Bad Customer Data
You can blame your sales people all you want, but if the lead data is bad, they’re not going to bring in business. You can blame your product managers for ineffective promotions, but if the target lists are redundant, the pitches fall on deaf ears. You can blame your customer service representatives for low satisfaction scores, but if customer data is missing, then no wonder the complaint resolution pipeline is backed up. Think it’s your customer resource management (CRM) system? Think again. It’s bad data, and it’s costing you millions. Request your copy of The Bottom Line on Bad Customer Data that delivers detailed advice from Jill Dyche, partner and co-founder of Baseline Consulting, about what you can do to address the impact of bad data on your company. The report gives you insight into how bad data is impacting your company and what you can do about it. How to identify where the bad data is and quantify its impact, and different approaches to determine the sources and causes of bad data are all offered in this paper.

VAI CUSTOMER EXPERIENCE: problem, structure, baseline, Customer, bad, data.
5/25/2005 10:37:00 AM


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