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Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » vai customer experience


Case Study: VAI Improves Customer Service with Business Portal
Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail

vai customer experience  Vai Voice Customer | Vai Customer Service Email | Vai Customer Experience | Vai Customer Care Solutions | Vai Customer Service Training Programs | Vai Business Solutions | Vai Improve Customer Satisfaction | Vai Customer Service Surveys | Vai Customer Loyalty Training | Vai CRM Software | Vai Improving Customer Satisfaction | Vai Internet Use | Vai Company Policy Email Vai Public Policy Center | Vai Public Policy | Vai Acceptable Use | Vai Acceptable Internet Use | Information Technology | IT | Vai IT Read More...
VAI Unveils S2K Smart Center Social User Experience
VAI, a provider of enterprise resource planning (ERP) software to the midmarket, announced S2K Smart Center, a configurable Web-based user experience that

vai customer experience  and select the appropriate VAI application. This all takes place under the security implemented for the specific user. In addition, users can sync their Microsoft Exchange or IBM Lotus Notes/Domino contacts, calendar events, and e-mail with VAI’s S2K CRM software using RIVA ’s customer relationship management (CRM) middleware service. VAI will allow customers multiple options to access their S2K Enterprise infrastructure through S2K Smart Center, including on premises (users purchase their own Read More...
Case Study: VAI Increases Revenue by Offering Integrated Web 2.0 Applications
Today’s leading-edge business applications go beyond mere Web enablement, where publishing information to the Web is the primary motive (referred to nowadays as

vai customer experience  interfaces transparently with the VAI ERP system on the back-end that drives its many functions. It supports customer self-service applications for B2B, B2C and B2E, including order entry and catalogs. It is an IBM System i&8482; and IBM System x&8482; solution on a very stable platform. The highly reliable nature of the System i platform, coupled with the elegant design of the VAI portal and portlets, allows this ecommerce portal to cater to nontechnical administrators and Web masters. Bivona mentions th Read More...
Future Trends in Wholesale Distribution—Part 1: Disruptive Innovations
The TEC Vendor Challenge was in full swing last week, with a full slate of vendor demonstrations from Epicor, IBS, Infor, Microsoft, NetSuite, SAP, and VAI, as

vai customer experience  ,  SAP , and VAI , as well as presentations and dynamic discussions.  Aberdeen ’s Bob Heaney,  Pemeco ’s Jonathan Gross, and I had a great time at the end of the first day talking about future trends in wholesale distribution. The main trends that we see in this area can be categorized into three groups: disruptive innovations, outside-in omnichannel fulfillment and next-day delivery, and emerging technologies. This post recaps the insight garnered at the TEC Vendor Challenge about how disruptive i Read More...
Leading Solution Provider to Steel Manufacturers Gets Acquired-Why?
When one company acquires another, who benefits? It seems PSI’s recent acquisition of AIS will benefit both—as well as their clients and the steel industry as a

vai customer experience  AG and then from VAI to become a more independent provider of MES and SCM IT solutions. AIS was taken over by Riverside in 2006, with the aim of better positioning itself financially in the steel industry market space. In August 2009, PSI acquired AIS to further its offerings in the steel industry. The AIS Product SteelPlanner is the name of the main AIS product. SteelPlanner contains all the functionality required to integrate corporate and financial systems with shop floor automation systems. SteelPlann Read More...
Building the Customer-centric Enterprise
The insurance industry’s turn from an underwriting-oriented vision to a customer-centric view has been painfully slow. Success isn’t just a matter of delivering

vai customer experience  the Customer-centric Enterprise The insurance industry’s turn from an underwriting-oriented vision to a customer-centric view has been painfully slow. Success isn’t just a matter of delivering superior products and services, but of incorporating customer insight into enterprise strategy on an ongoing basis. Learn how you can use your customer segment data for customer analytics that can help you determine which segments to grow and which to retain. Read More...
Customer Relationship Management (CRM) Software Evaluation Report
This comprehensive, customer relationship management (CRM) Software Evaluation Report covers the full range of CRM functionality. Modeled especially to help

vai customer experience  Relationship Management (CRM) Software Evaluation Report TEC''s Customer Relationship Management (CRM) Software Evaluation Report allows you to compare and analyze the features, functions, and services of multiple enterprise software solutions. Vendor responses are comprehensively rated on their level of support of for each criterion (supported, not supported, customization, future releases, etc.) to ensure you make and accurate and informed decision. This Software Evaluation Report provides Read More...
Customer Relationship Malpractice
Although malpractice is usually a term used in medicine, its definition (“any instance of improper professional conduct”) shows that the term can be used in any

vai customer experience  Relationship Malpractice Although malpractice is usually a term used in medicine, its definition (“ any instance of improper professional conduct ”) shows that the term can be used in any profession. In my opinion, malpractice can also be found in customer relationship management (CRM).  It can result in financial damage (lost sales, penalties for not delivering on time, etc.) or loss of confidence, which can jeopardize the relationships between companies and their customers. Here’s an Read More...
Making Customer Experiences a Reality-Five Steps from Vision to Execution
Successful customer experiences change the competitive landscape by separating your company from the competition. Industry wisdom thus has companies focusing on

vai customer experience  Customer Experiences a Reality-Five Steps from Vision to Execution Successful customer experiences change the competitive landscape by separating your company from the competition. Industry wisdom thus has companies focusing on increasing transaction efficiency. However, by executing a customer-centric strategy—with a clear process enforced along every channel of customer interaction—you will tap into the emotions and aspirations of your customers, creating a personal and long-standing Read More...
Lessons from the Leading Edge of Customer Experience Management
Companies can no longer afford to wait for the perfect data or technology or process to present itself before making customer experience management a strategic

vai customer experience  from the Leading Edge of Customer Experience Management Companies can no longer afford to wait for the perfect data or technology or process to present itself before making customer experience management a strategic priority. Customer experience efforts need enterprise-wide visibility and focus to last. Here are six lessons from leading-edge companies—learn what they’re doing right. Read More...
Customer Relationship Management (CRM)
When talking about relationship management in the context of software solutions, most people think of customer relationship management (CRM). However

vai customer experience  Relationship Management (CRM) When talking about relationship management in the context of software solutions, most people think of customer relationship management (CRM). However, relationships also exist between companies and their vendors, companies and their customers, vendors and their suppliers, employees, different departments of the same company, and so on. The Relationship Management Evaluation Center concentrates on CRM and supplier relationship management (SRM), as software and informati Read More...
Managing Customer Returns and RMAs
There are common and unique variations to returned material authorizations (RMAs) that can compound a company’s enterprise resource planning (ERP) system

vai customer experience  customer. These alternatives impact available inventory for planning calculation purposes. The receipt disposition may also affect accounting transactions, such as determining whether a credit should be issued for the returned material. The disposition codes assigned to the received material can be used to support the analyses of return patterns and potential quality problems. Variations in Replacement . The customer may request immediate replacement or no replacement as part of the RMA or the Read More...
How Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience
With the rising popularity of Web 2.0 technologies, companies are marketing their products and services to an increasingly savvy customer base. Customers today

vai customer experience  Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience With the rising popularity of Web 2.0 technologies, companies are marketing their products and services to an increasingly savvy customer base. Customers today are taking greater control of their own consumer experiences. Learn how some vendors are leveraging social computing to build our customer relationship management (CRM) communities, and building Web 2.0-based CRM applications that help customers achieve Read More...
SAP Software to Include Fiori User Experience, Free
SAP has responded to customer pressure and announced that SAP Fiori user experience and SAP Screen Personas software will be included with SAP software.

vai customer experience  guidelines for UX development available for developers to create their own solutions, which includes portions of the SAPUI5 framework as open source code. SAP also announced the beta release of the SAP River Rapid Development Environment (SAP River RDE) as part of the SAP HANA Cloud Platform. SAP Fiori is “the new UX for SAP software.” For the first time in years, SAP has delivered a product that will truly change the user experience across the SAP product line. It might be hard to imagine, but there Read More...
Customer Analytics: A Powerful Source of Competitive Advantage for Midsize Organizations
Completing the customer picture today involves collecting and assembling data from multiple sources, including traditional sources such as transactions and

vai customer experience  Analytics: A Powerful Source of Competitive Advantage for Midsize Organizations Completing the customer picture today involves collecting and assembling data from multiple sources, including traditional sources such as transactions and surveys, as well as customer sentiments and other information that can be uncovered in comments made on social media channels. An effective customer analytics strategy enables businesses to integrate these insights to increase customer lifetime value, reduce Read More...

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