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Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » vai customer experience


Case Study: VAI Improves Customer Service with Business Portal
Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail

vai customer experience  Vai Voice Customer | Vai Customer Service Email | Vai Customer Experience | Vai Customer Care Solutions | Vai Customer Service Training Programs | Vai Business Solutions | Vai Improve Customer Satisfaction | Vai Customer Service Surveys | Vai Customer Loyalty Training | Vai CRM Software | Vai Improving Customer Satisfaction | Vai Internet Use | Vai Company Policy Email Vai Public Policy Center | Vai Public Policy | Vai Acceptable Use | Vai Acceptable Internet Use | Information Technology | IT | Vai IT Read More...
VAI Unveils S2K Smart Center Social User Experience
VAI, a provider of enterprise resource planning (ERP) software to the midmarket, announced S2K Smart Center, a configurable Web-based user experience that

vai customer experience  and select the appropriate VAI application. This all takes place under the security implemented for the specific user. In addition, users can sync their Microsoft Exchange or IBM Lotus Notes/Domino contacts, calendar events, and e-mail with VAI’s S2K CRM software using RIVA ’s customer relationship management (CRM) middleware service. VAI will allow customers multiple options to access their S2K Enterprise infrastructure through S2K Smart Center, including on premises (users purchase their own Read More...
Case Study: VAI Increases Revenue by Offering Integrated Web 2.0 Applications
Today’s leading-edge business applications go beyond mere Web enablement, where publishing information to the Web is the primary motive (referred to nowadays as

vai customer experience  interfaces transparently with the VAI ERP system on the back-end that drives its many functions. It supports customer self-service applications for B2B, B2C and B2E, including order entry and catalogs. It is an IBM System i&8482; and IBM System x&8482; solution on a very stable platform. The highly reliable nature of the System i platform, coupled with the elegant design of the VAI portal and portlets, allows this ecommerce portal to cater to nontechnical administrators and Web masters. Bivona mentions th Read More...
Future Trends in Wholesale Distribution—Part 1: Disruptive Innovations
The TEC Vendor Challenge was in full swing last week, with a full slate of vendor demonstrations from Epicor, IBS, Infor, Microsoft, NetSuite, SAP, and VAI, as

vai customer experience  ,  SAP , and VAI , as well as presentations and dynamic discussions.  Aberdeen ’s Bob Heaney,  Pemeco ’s Jonathan Gross, and I had a great time at the end of the first day talking about future trends in wholesale distribution. The main trends that we see in this area can be categorized into three groups: disruptive innovations, outside-in omnichannel fulfillment and next-day delivery, and emerging technologies. This post recaps the insight garnered at the TEC Vendor Challenge about how disruptive i Read More...
TEC Certified Products: 2010 Vendor Wrap-up
With 2010 almost behind us, the Technology Evaluation Centers (TEC) research analyst team takes a brief look at some of the newest software products to join its

vai customer experience  built on IBM technologies, VAI is heavily supported by IBM, and is one of the midmarket leaders among ERP vendors that leverage IBM technology. S2K Enterprise is a viable and practical choice for medium-sized businesses looking for a more affordable alternative to high-end systems. The venerability of IBM application technology (and its former platforms AS/400 and System i) should not distract potential customers in making their choice. S2K software is reliable, robust, and significantly more affordable t Read More...
Customer Relationship Management Buyer''s Guide (Summary Edition)
Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software

vai customer experience  process-oriented add-ons and applications available. The guide also includes valuable CRM resources and a directory of CRM vendors. Read More...
How to Create a Unique Shopping Experience, Part 3: Inspiring the Customer
Customer buying decisions are often affected by “inspiration”@an emotional state that separates a casual browser from an engaged customer. Successful retail

vai customer experience  to Create a Unique Shopping Experience, Part 3: Inspiring the Customer Customer buying decisions are often affected by “inspiration”—an emotional state that separates a casual browser from an engaged customer. Successful retail merchandisers select products and promote them in ways that lure prospects into the selling environment. But what are the elements of an ideal selling environment? How can you create one? And how can you tell if it’s working? Learn more about how to inspire customers. Read More...
Customer Compliance Demands: Beast of Burden, or New Business Opportunity
Today, compliance pains come from three sources: government, large industrial or retail customers, and even smaller customers who are asking for unique delivery

vai customer experience  customer compliance demands,compliance in distribution,electronic data interchange,compliance demands involving customization,small to medium distributor,Sunrise Technologies Read More...
SAP Releases New Mobile Retail App for In-store Experience
SAP recently announced the launch of SAP Shopper Experience, a personalized and engaging retail mobile app suite that offers social media sharing, loyalty

vai customer experience  SAP Shopper Experience is available on Android and iOS devices. This solution is built on the Mobiliser platform, which came from the Sybase acquisition and is now integrated into SAP Mobile Platform 3.0 ( watch the video for more details).   To further enhance the “mobile first” in-store experience, SAP also released the latest version of the SAP Retail Store Ops Associate mobile app, allowing store associates to execute core merchandising, inventory, and customer service functions directly from Read More...
Customer Profile: Transplace
As a Lean Six Sigma service company, third-party logistics (3PL) provider Transplace emphasizes eliminating waste, simplifying processes, and demonstrating

vai customer experience  BP Logix,document management,document management workflow,electronic document management,document management systems,document management solutions,document management solution,bpm solutions,document management software,bpm solution,bpm systems,bpm management,workflow management systems,workflow management,document management vendors Read More...
Customer Profile: Multi-Chem
Oilfield production chemicals company Multi-Chem needed a new workflow solution to help manage key documents and processes. The solution needed to reflect the

vai customer experience  BP Logix,document management software,document management workflow,electronic document management,workflow software,document workflow software,document management systems,document management,workflow software solutions,document management solutions,document management solution,bpm solutions,bpm solution,bpm systems,workflows software Read More...
Profiting from Customer Lifecycle Value
Even the most competent customer relationship management (CRM) products cannot guarantee success without a well-grounded strategy. Often CRM initiatives rush to

vai customer experience  from Customer Lifecycle Value Even the most competent customer relationship management (CRM) products cannot guarantee success without a well-grounded strategy. Often CRM initiatives rush to fix the technology and business-alignment issues, resulting in temporary CRM success. The purpose of this document is to help organizations in understanding customer lifecycle value for maximizing profits. Read More...
Defining the Value of Customer Loyalty
What does customer relationship management (CRM) mean to you? What is its value? Thousands of companies have ventured down the CRM path@many successfully, and

vai customer experience  the Value of Customer Loyalty What does customer relationship management (CRM) mean to you? What is its value? Thousands of companies have ventured down the CRM path—many successfully, and others not. The reason may lie in the fact that CRM is sometimes viewed incorrectly, or may in fact be misunderstood. We provide some insights about the value of CRM in defining customers, increasing customer loyalty, and increasing your profits. Read More...
10 Facts about Intelligent Virtual Assistants and How They Improve the Customer Experience
Have you ever thought about what goes into designing and optimizing an intelligent virtual assistant? Or how an avatar can create an even better customer

vai customer experience  Facts about Intelligent Virtual Assistants and How They Improve the Customer Experience Have you ever thought about what goes into designing and optimizing an intelligent virtual assistant? Or how an avatar can create an even better customer experience? Read this guide to uncover the mysteries of virtual assistant design and selection, and get insight into the latest research on the best interactive models and how to use virtual assistants to drive online sales, service, and product education. Read More...
A Customer Relationship Management Solution Aims To Cover all the Bases
Surado Solutions aims to provide a complete customer relationship management suite. We''ll analyze Surado CRM 5.0 from the perspectives of core functionality

vai customer experience  and functionalities are also available through competitive intelligence analysis and customer analytics, to identify habits, trends, and potential. Marketing Management In this area of CRM, the key components to attracting and retaining a customer base are evaluation, design, implementation, and execution of marketing initiatives. The application can track the results of advertisements, direct mail, and telemarketing, and help design, execute, and manage personalized, permission-based campaigns. Surado Read More...

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