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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 vai customer care solutions

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care and Billing (CC&B)

Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. 

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Documents related to » vai customer care solutions

Case Study: VAI Improves Customer Service with Business Portal


Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail industries. To facilitate everyday business processes, VAI began to consider a business portal. As a software provider, VAI was intimately familiar with a number of portal products, and decided that IBM Workplace Services Express was best suited for the company.

vai customer care solutions  Vai Voice Customer | Vai Customer Service Email | Vai Customer Experience | Vai Customer Care Solutions | Vai Customer Service Training Programs | Vai Business Solutions | Vai Improve Customer Satisfaction | Vai Customer Service Surveys | Vai Customer Loyalty Training | Vai CRM Software | Vai Improving Customer Satisfaction | Vai Internet Use | Vai Company Policy Email Vai Public Policy Center | Vai Public Policy | Vai Acceptable Use | Vai Acceptable Internet Use | Information Technology | IT | Vai IT Read More

As the Economy Rebounds, Will Your Organization Be Ready for New and Increasing Demand? A Summary of the 2009 APICS Conference


Companies can get the latest on supply chain management trends—from inventory management, forecasting, and sales and operations planning—at the annual APICS Conference and Expo’s seminars and presentations. A summary of the 2009 expo explains what you might have missed.

vai customer care solutions  Pro , Ramco , VAI and others). We will cover IBM''s Smart Business and Smart Market concepts in a future blog, but just to give you an idea: IBM decided to approach the business software market differently than other big companies that keep acquiring small players. As the name may imply, the Smart Market is a place where companies can buy the products (ERP, CRM, SCM, etc.) they need online, and then easily install them on the Smart Cube (a preconfigured server). Demand Solutions The Demand Solutions Read More

Leading Solution Provider to Steel Manufacturers Gets Acquired-Why?


When one company acquires another, who benefits? It seems PSI’s recent acquisition of AIS will benefit both—as well as their clients and the steel industry as a whole. The combined solution offering will address APS, MES, SCM, and more.

vai customer care solutions  AG and then from VAI to become a more independent provider of MES and SCM IT solutions. AIS was taken over by Riverside in 2006, with the aim of better positioning itself financially in the steel industry market space. In August 2009, PSI acquired AIS to further its offerings in the steel industry. The AIS Product SteelPlanner is the name of the main AIS product. SteelPlanner contains all the functionality required to integrate corporate and financial systems with shop floor automation systems. Read More

TechRadar: Customer Analytics Methods, Q1 2014


Customer insights professionals are faced with tough decisions about which combination of methods will have the biggest impact on marketing and customer experience goals. And new techniques continue to emerge as the complexity of customer data increases. Forrester has identified 15 key customer analytics methods that customer insights professionals must master.

vai customer care solutions  Customer Analytics Methods, Q1 2014 Customer insights professionals are faced with tough decisions about which combination of methods will have the biggest impact on marketing and customer experience goals. And new techniques continue to emerge as the complexity of customer data increases. Forrester has identified 15 key customer analytics methods that customer insights professionals must master. Read More

Calibra Solutions


Calibra Solutions Limited has recognised the business challenges that are associated with the new economic frontier of Caribbean countries and the global community and has taken the initiative to provide specialized information technology solutions that will address their varying needs. The determination of which solutions are relevant have been influenced by research findings indicating that the success of strategic business initiatives often depends on the identification, development, and ongoing management of work skills and professional expertise, leading to accelerated achievement of strategic objectives.

vai customer care solutions   Read More

LOGO Business Solutions


LOGO Business Solutions, is the largest independent software company of Turkey. LOGO took a step in business world by developing engineering software for personal computers in 1984 and has become an IT oriented high-technology group. LOGO, since its foundation, has been an engrossing and innovative leader of Turkish Software Sector thanks to the innovations it brought in products, services and business processes in this sector. Logo is also the first IT company traded at IMKB-Istanbul Stock Exchange, IPO’d at year 2000. LOGO has a say all around the world in business application field with users exceeding 1.300.000 in 170.000 companies, particularly in Turkey.

vai customer care solutions  Financials, HR, MRP, MRPII, Supply Chain Execution,business strategy tools,ERP,information technology business strategy,integrated business analysis,integration application software,integration application solution,logo business solutions Read More

BTM Solutions


BTM Solutions has been supporting manufacturing clients for over 23 years. The company's staff of professional consultants and trainers help the clients through the implementation and setup of the software. Its staff of programmers help with additional customization as necessary. The company services and supports clients nationwide and is totally dedicated to the support and implementation of the software for its clients.

vai customer care solutions  btm consulting,btm engineering,btm software,btm solutions,solutions btm Read More

HireIQ Solutions, Inc


HireIQ Solutions, Inc.'s goal is to help customer service organizations improve hiring decisions, reduce recruiting costs, and increase talent performance using its predictive performance technology. HireIQ is a privately held company based in Alpharetta, Georgia (US).

vai customer care solutions  Solutions, Inc HireIQ Solutions, Inc.''s goal is to help customer service organizations improve hiring decisions, reduce recruiting costs, and increase talent performance using its predictive performance technology. HireIQ is a privately held company based in Alpharetta, Georgia (US). Read More

IMMIX Solutions (Pty) Ltd


IMMIX Solutions is a specialist in the design and delivery of adaptable, integrated technology solutions for business management, based on the Microsoft Dynamics and Sage product lines.  We implement tailored ERP, CRM, and XRM solutions for customers in the mid-, upper mid– and enterprise markets. We focus on the following industries: Manufacturing, Distribution, Professional Services, Transport and Media & Entertainment. We seek to first understand your business objectives, then uncovering the hurdles preventing you from achieving these objectives, and then we find a way together to overcome the hurdles by implementing value-adding IT business solutions, tailored to fit your company and processes.

vai customer care solutions  Microsoft Dynamics CRM,Microsoft Dynamics GP,Microsoft Dynamics NAV,Microsoft Dynamics SL,Sage X3,XRM Read More

How Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience


With the rising popularity of Web 2.0 technologies, companies are marketing their products and services to an increasingly savvy customer base. Customers today are taking greater control of their own consumer experiences. Learn how some vendors are leveraging social computing to build our customer relationship management (CRM) communities, and building Web 2.0-based CRM applications that help customers achieve success.

vai customer care solutions  Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience With the rising popularity of Web 2.0 technologies, companies are marketing their products and services to an increasingly savvy customer base. Customers today are taking greater control of their own consumer experiences. Learn how some vendors are leveraging social computing to build our customer relationship management (CRM) communities, and building Web 2.0-based CRM applications that help customers achieve Read More

Mecanica Solutions Inc.


Mecanica Solutions is a certified IBM Advanced Level Business Partner for PLM (Product Lifecycle Management) Software Solutions and services. Our mission is to partner with customers to devise PLM solutions with a competitive advantage that will enable them to develop successful and innovative products. Mecanica Solutions currently offers the full suite of IBM and Dassault Systemes PLM software solutions, namely CATIA, ENOVIA, SmarTeam and DELMIA). We also provide all the related consulting services such as training, short to long-term consulting/staffing engagements, engineering, system and application support and custom software development.

vai customer care solutions  cad/cam, dassault, engineering, enovia, ibm, pdm, plm, smarteam, training,automotive plm,catia,catia plm,catia v5 training,eds plm solutions,enovia lca,enovia vpm,implementations plm,information plm,plm companies,plm consultant,plm consultants,plm consulting,plm implementation,plm software companies,plm software solutions,plm software vendors,plm vendors Read More

State of the Market: on-Demand Business Intelligence Solutions


Find out how the companies you re targeting are approaching SaaS-based BI solutions in On-demand Business Intelligence Solutions.

vai customer care solutions  of the Market: on-Demand Business Intelligence Solutions An ever-growing number of end users are demanding SaaS-based BI solutions But to successfully sell BI solutions, you have to understand your market’s needs, challenges, and point of view. Find out how the companies you’re targeting are approaching SaaS-based BI solutions in On-demand Business Intelligence Solutions . In this informative report, you’ll learn about the information challenges faced by small and midsized companies, how Read More

Etail Solutions


Etail Solutions was formed in 2010 when founders saw a fundamental gap in the marketplace for mid-high volume online merchants. As merchants grow their businesses, there began to be a clear need for a solution to bridge the gap between sales channels, supply chain, and financial systems. As product catalogs grew, it also became apparent that ERP/financial systems were not designed to manage all of the channel specific attributes.

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Trivalent Solutions Inc.


Trivalent Solutions is a process improvement consulting and technology firm that assists manufacturers, distributors and service organizations improve their core business processes. Our capabilities include: Sage Adonix X3 ERP Implementations Sage CRM Implementations RFID Implementations Supply Chain Management Initiatives Lean Manufacturing Initiatives Business Process Improvement Six Sigma Initiatives Quality Management Programs Performance Measurement Systems

vai customer care solutions  ERP, Lean, Manufacturing, Process Improvement, Quality, RFID, SFA, Six Sigma,CRM Read More