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Unified Data Management: A Collaboration of Data Disciplines and Business Strategies
In most organizations today, data are managed in isolated silos by independent teams using various data management tools for data quality, integration

unified customer data  some organizations are adopting unified data management (UDM), a practice that holistically coordinates teams and integrates tools. This report can help your organization plan and execute effective UDM efforts. Read More
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » unified customer data


When You Realized the Need for a Unified View of Your Customers, that is E.piphany
E.piphany’s E.5 product suite is scheduled for release in late August. The new suite combines analytical customer information with traditional CRM

unified customer data  share information freely. A unified view of the customer is not possible unless each department is willing to share data with the rest of the organization. Marketing has to redesign campaigns to take advantage of one-to-one marketing, and service representatives have to be empowered to sell. Firms looking to purchase CRM software must be prepared to make these and other changes if they plan on exploiting the benefits of the software. Read More
Customer Data Integration: A Primer
Customer data integration (CDI) involves consolidation of customer information for a centralized view of the customer experience. Implementing CDI within a

unified customer data  organizations to create a unified customer view and framework. Siperian's solution is broken down into three separate modules. Siperian Master Reference Manager (MRM) is used to consolidate multiple customer profiles in order to identify customers uniquely across all channels of the organization. Some key features of MRM are template-driven data models, rules-based modules that are configurable, and built-in audit and historical lineage functionality. Siperian Hierarchy Manager (HM) creates a unified Read More
Customer Choices for Achieving Growth
Some will say that the Big Few are in for quite a gamble, given that these market leaders are to introduce a product or concept that directly challenges the

unified customer data  go far beyond mere, unified data control and cost-cutting by reducing the number of database servers. The problem is that in the real world, most user enterprises have to live with many data repositories, and here flexibility is often more important. Large applications need to be broken into many smaller parts that can be rearranged or put around various events. Like SAP, Oracle has been busy wrapping its traditional application programming interfaces (API) with Web services interfaces and is actively Read More
IT Trends Lead SAP to More Precise Customer Experience Offering
Many enterprise software events that I have recently attended have discussed the intersection of the following forces and IT trends: cloud computing, the

unified customer data  database, which is a unified data platform for delivering real-time operational, predictive, and text analytics on big data, as well as for running both transactional and analytical processes on the same foundation. The giant also announced the SAP Retail Store Ops Manager mobile app to further enhance in-store productivity. Mobile tools, in combination with SAP HANA, big data and the cloud, offer a new way to interact directly with consumers, creating intimacy that helps increase consumer satisfaction Read More
How Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience
With the rising popularity of Web 2.0 technologies, companies are marketing their products and services to an increasingly savvy customer base. Customers today

unified customer data  Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience With the rising popularity of Web 2.0 technologies, companies are marketing their products and services to an increasingly savvy customer base. Customers today are taking greater control of their own consumer experiences. Learn how some vendors are leveraging social computing to build our customer relationship management (CRM) communities, and building Web 2.0-based CRM applications that help customers achieve Read More
Backing up Data in the Private Cloud: Meeting the Challenges of Remote Data Protection - Requirements and Best Practices
This white paper describes some of the common challenges associated with protecting data on laptops and at home and remote offices and portrays proven solutions

unified customer data  private cloud backup,private cloud data management,private cloud,backup software,data protection Read More
Enterprise Unified Communications Comparison Guide
This handy grid gives you an at-a-glance comparison of six leading enterprise unified communications providers—including Cisco, IBM, Microsoft, and ShoreTel—and

unified customer data  Unified Communications Comparison Guide This handy grid gives you an at-a-glance comparison of six leading enterprise unified communications providers—including Cisco, IBM, Microsoft, and ShoreTel—and breaks down the basic pricing, messaging and conferencing features, and the telephony and mobile features you need to make an informed buying decision. Read More
Data Center Projects: Project Management
In data center design projects, flawed management frequently leads to delays, expense, and frustration. Effective project management requires well-defined

unified customer data  Center Projects: Project Management Data Center Projects: Project Management If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. In today's always on, always available world where businesses can't stop and downtime is measured in dollars, American Power Conversion (APC) provides protection against some of the leading causes of downtime, data loss and hardware damage: power problems and temperature. As a global leader in Read More
Increasing Sales and Reducing Costs across the Supply Chain-Focusing on Data Quality and Master Data Management
Nearly half of all US companies have serious data quality issues. The problem is that most are not thinking about their business data as being valuable. But in

unified customer data   Read More
Overall Approach to Data Quality ROI
Data quality is an elusive subject that can defy measurement and yet be critical enough to derail any single IT project, strategic initiative, or even a company

unified customer data  data quality assurance plan,data quality assurance process,data quality assurance techniques,data quality attributes,data quality audit,data quality audits,data quality benefits,data quality best practices,data quality blog,data quality books,data quality business intelligence,data quality campaign,data quality center,data quality certification,data quality challenges Read More
Data Quality Strategy: A Step-by-Step Approach
To realize the benefits of their investments in enterprise computing systems, organizations must have a detailed understanding of the quality of their data—how

unified customer data  data quality jobs,data quality solution,data quality methodology,data quality strategy,address data quality,data quality manager,data quality audit,data quality measurement,what is data quality,data quality in data warehouse,data quality dashboard,data quality program,clinical data quality,improving data quality,data quality measures Read More
The New Virtual Data Centre
Old-style, one application per physical server data centers are not only nearing the end of their useful lives, but are also becoming barriers to a business

unified customer data  Data Management,Data Infrastructure,Data Center,Knowledge Management,Cost Control,IT Budgeting,Outsourcing,Strategic Planning,Business Applications,Business Management,data management software,data management technology,enterprise data management,data management services,customer data management Read More
A Solution to Data Capture and Data Processing Challenges
Organizations are relying more and more on customer information to drive business processes. You probably spend a lot of time trying to make sure you get the

unified customer data  Solution to Data Capture and Data Processing Challenges Organizations are relying more and more on customer information to drive business processes. You probably spend a lot of time trying to make sure you get the right information to the right people at the right time—but is your data capture process as efficient as it could be? Learn about the issues surrounding data capture and data processing, and about a solution designed to help you address specific processing problems. Read More

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