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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 unified communications


Enterprise Unified Communications Comparison Guide
This handy grid gives you an at-a-glance comparison of six leading enterprise unified communications providers—including Cisco, IBM, Microsoft, and ShoreTel—and

unified communications  Unified Communications Comparison Guide This handy grid gives you an at-a-glance comparison of six leading enterprise unified communications providers—including Cisco, IBM, Microsoft, and ShoreTel—and breaks down the basic pricing, messaging and conferencing features, and the telephony and mobile features you need to make an informed buying decision.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Outsourcing--IT Infrastructure RFI/RFP Template

Employee Information, IT Facility and Data Center Operation, Distributed Technology Operation, Network and Communications Service, Business Continuity and Disaster Recovery, Security, Certifications and Accreditations, Client Experience, Business Flexibility  

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Documents related to » unified communications

2011 Trends Report on Unified Communications


That's the job of unified communications and you can find outhow in 2011 Trends Report: Unified Communications.

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Uncomplicating Unified Communications for SMBs


Unified communications (UC) has been making its way into the enterprise for years, but uptake has been slower in the SMB space. Many SMBs are concerned that UC is too expensive, too difficult to set up and maintain—or, worse, they are simply baffled by UC and its benefits. This white paper demystifies UC so that SMBs can gain a competitive advantage and differentiate themselves in a marketplace once dominated by large enterprises.

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Unified Communications: The Layman’s Guide


The hodgepodge of communication modes, applications, and devices can make it challenging for people to connect properly. Unified communications (UC) attempts to tackle this challenge by letting companies manage voice mail, faxes, email, and video from a single inbox using a single set of management controls. Disparate communication systems are linked together, allowing users to interact independent of device or media.

In "Unified Communications: The Layman's Guide," contributing Ziff Davis analyst Cindy Waxer breaks down UC by defining it and explaining how it works; indicates the return on investment (ROI) as well as the UC challenges in an organization; and suggest some questions that IT leaders need to ask before deployment.

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Unified Communications Guide: The Business Case for Unified Communications in the Contact Center


One of the most important trends these days in unified communications (UC) is extending these capabilities to the contact center. Generally in the past, UC deployments have been focused on employee communications, but contact center agents utilize many UC features and a strong business case can be made for implementing UC in your contact center. This guide addresses the main considerations to support this business case for companies of all sizes.

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Unified Communications: A Major Breakthrough That Challenges Today’s WANs


Companies implement unified communications (UC) to boost employee productivity. An approach for successful UC implementation includes an often overlooked component: the need for visibility and control of network flows due to the increased demands of UC. Learn about a network appliance that can provide visibility of network traffic, so you can prioritize and control that traffic to realize the benefits of UC.

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A Tectonic Shift in Communications Customer Life Cycle Management


Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes to be the most important shift since the company's initial public offering in 1998.

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Lucent's Octel for Microsoft Exchange


Lucent's Octel unified messenger uses a text-to-speech conversion engine for transmitting e-mails over a standard telephone line.

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Case Study: Mitel


Mitel is a business communications provider with solutions for enterprise mobility, unified communications and messaging, and conferencing. Managing multiple communication applications and platforms requires advanced network monitoring and orchestration to ensure optimal network performance, hence Mitel needs a reliable network testing solution that provides accurate details in a quick and easy-to-comprehend format.

Mitel selected multiple Fluke Networks OptiView XG Network Analysis Tablets to be deployed in the field and help conduct end-to-end network testing. End-to-end testing with Fluke Networks takes less than 15 minutes, cutting support costs while identifying and documenting the source of root cause issues. Find out more about how Fluke Networks met Mitel's network testing needs in this case study.

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Unified Planning and Consolidation


Executive teams are under great pressure to maximize profitability, reduce costs, minimize risk, and improve stakeholder confidence. To be effective, they need reliable, up-to-date financial and operational data for planning purposes as well as budgeting, forecasting, analysis, and statutory and management reporting. Learn about software solutions that can help your organization plan, forecast, and budget more effectively.

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Lifecycle Management is the Key to Successful Unified Communications


Unified communications (UC) is a powerful technology with a multifaceted value proposition. UC can significantly reduce the cost of communications and raise productivity by streamlining the collaboration process. The technology also enables coworkers to collaborate in real time across the extended enterprise, which includes partners, customers, suppliers and other critical constituents.

This white paper from ZK Research looks at the challenges of UC management, and the potential benefits of taking a lifecycle management approach to UC.

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