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  UCN inContact Selected as the First Hosted System to Support a ...

  Abstract: Washington Information Network 2-1-1 (WIN 211), was the non-profit organization tasked with implementing an integrated call center solution in the State of Washington (US). WIN 211’s challenge was to define system requirements, and select a vendor that could interconnect eight call centers into a singl (...)

  Excerpt related to ucn: UCN inContact Selected as the First Hosted System to Support a Statewide 2-1-1 Intelligent Call Handling Platform. ... For a solution, it turned to UCN inContact. ...

  Published: 2010-03-11

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  Enterprise Saves Over $1 Million on Sophisticated Call Routing to ...

  Abstract: In less than six months, RxAmerica was able to respond to unprecedented call volume—primarily from seniors seeking information on the US Medicare prescription drug program—by increasing their service representative population by more than 500 percent, and by opening 6 new call centers. The cornerston (...)

  Excerpt related to ucn: ... Source: UCN. Document Type: White Paper Description: In less than six months, RxAmerica was able to respond to unprecedented call volume—primarily from ...

  Published: 2010-03-11

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