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Telecom Re-invention: Optimizing the Online Customer Experience
As networks, devices, and media converge, telecom companies have increasingly complex catalogs of products and services on offer to customers who are, in turn

trends online white papers  e-service provision 1, identified underlying trends driving the need for telecoms evolution. This paper explores aspects that operators can address using a more integrated approach to e-commerce. 2. Evolution of commerce Commerce may have started as a simple transaction—offering goods, agreeing on a price and then exchanging money for the goods—but there have long been other elements at play. As any given market matures, the importance of these other factors rise. The vendor has to attract interest Read More...
Business Intelligence (BI)
Business intelligence (BI) and performance management applications enable real-time, interactive access, analysis, and manipulation of mission-critical corporate information. These applications pro...
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Documents related to » trends online white papers


How to Embrace CRM and Make it Succeed in Your Organization
Customer relationship management (CRM) is growing in importance as a competitive tool. However, a successful CRM solution must consider many factors, including

trends online white papers  of CRM , CRM Trends , CRM Best Practices for Small Businesses , CRM Best Practices for Medium-Sized Businesses , CRM Application Mgmt , CRM Customer Stories , Future Of CRM , CRM software for sales force automation , CRM Specialist , CRM Document Output Solutions , CRM Data Online , Software as a Service , CRM Empowering Leaders , Also stood for : Centre de recherches mathématiques , certified risk manager , crew resource management , Creative Retirement Manitoba . Giving small and midsize manufacturers Read More...
The State of the Art in Finance
Thanks to recent accounting scandals and an increasingly competitive environment, many chief financial officers and the finance organizations they lead have

trends online white papers  Insight will discuss recent trends and best practices, as well as provide examples for those companies with best-practice processes, models, and technologies. Providing a Complete Picture Figure 1: 1As of August 2005 2All monetary amounts cited herein are in U.S. dollars. Study Demographics The research group encompasses a wide sampling of organization size. Although the majority of respondents are billion dollar-plus organizations (in U.S. dollars ), their size in terms of revenue and number of employees Read More...
These are the Times of CRM Vindication and Validation - Part 2
Part 1 of this blog series analyzed two white papers entitled “Customer Relationship Management: The Winning Strategy in a Challenging Economy” and “Maximizing

trends online white papers  addition to several macroeconomic trends that seem to be helping CRM solutions prove their worth, I also analyzed the recent technological enablers that are making CRM offerings more affordable, flexible, and easy to use. One enabler is the  software as a service (SaaS)  or on-demand subscription-based deployment mode and the other is the fact that CRM has lately expanded from its traditional “operational” realm into also being “analytic, collaborative, and social.” Keep IT Simple & Smart Read More...
These are the Times of CRM Vindication and Validation - Part 3
Part 1 of this series analyzed two white papers entitled “Customer Relationship Management: The Winning Strategy in a Challenging Economy” and “Maximizing CRM

trends online white papers  addition to several macroeconomic trends that seem to be helping CRM solutions prove their worth, the post also analyzed the recent technological enablers that are making CRM offerings more affordable, flexible, and easy to use. In addition to concluding the technical discussion and trends, Part 2 then introduced five main CRM strategies that companies can employ to survive and thrive during uncertain economic conditions, starting with the focus on existing customers. Part 3 concludes this series by Read More...
IMS Reconciliation White Paper
Widespread acceptance of the principles in the Third Generation Partnership Project (3GPP) IP Multimedia Subsystem (IMS) is nearing a level that would indicate

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SAP Invited to White House to Showcase Consumer Innovation in Advancing Public Safety
The White House invited SAP to demonstrate the capabilities of Recall Plus, a product designed to

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Plex Online for Discrete Manufacturing ERP Certification Report (2010)
Plex Online is now TEC Certified for online evaluation of enterprise resource planning (ERP) software for discrete manufacturing in TEC's ERP Evaluation Center.

trends online white papers  Online for Discrete Manufacturing ERP Certification Report (2010) Plex Online is now TEC Certified for online evaluation of enterprise resource planning (ERP) software for discrete manufacturing in TEC's ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary. Read More...
Maintenance Connection Onsite/Online for CMMS-EAM Certification Report
Maintenance Connection Onsite/Online (v. 5.0) is TEC Certified for online evaluation of computerized maintenance management system (CMMS)–enterprise asset

trends online white papers  Connection Onsite/Online for CMMS-EAM Certification Report Maintenance Connection Onsite/Online (v. 5.0) is TEC Certified for online evaluation of computerized maintenance management system (CMMS)–enterprise asset management (EAM) solutions in the Asset Management Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competit Read More...
Free Online FSM Software Comparisons Now Available
TEC is pleased to announce that you can now compare field service management (FSM) solutions head-to-head using TEC Advisor—our free online software evaluation

trends online white papers  Online FSM Software Comparisons Now Available TEC is pleased to announce that you can now compare field service management (FSM) solutions head-to-head using TEC Advisor—our free online software evaluation and selection tool. FSM solutions provide planning and scheduling, work order management, customer engagement management, and other essential functionality for companies with highly mobile, customer-facing workforces. You can currently compare five leading FSM vendors, including ServicePower Read More...
Material Yield System White Paper
Plastic suppliers require software systems that provide resources for multisite operations, including engineering, warehousing, and purchasing. However, most

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Demand at the Fount of Open Source Part Two: A Primer Based in Demand Trends
Organizations globally, are contributing to increased demand for Free and open source software but vendors may not yet be meeting this demand. This article

trends online white papers  Primer Based in Demand Trends Introduction The first part of this article concerned the Free and open source software (FOSS) origin and rapid evolution as manifested in global customer demand trends. This second part reviews reasons behind why enterprise clients and government organizations generate this demand, as well as why software providers should continue efforts to meet the demand. Together, these articles should offer an overview of FOSS concepts for both enterprise software clients and vendors Read More...
Trends in IT Needs, Purchasing, and Strategy
Is there a tension between the people authorizing IT spending in your company and those determining the needs? The roles of each C-level position, combined with

trends online white papers  in IT Needs, Purchasing, and Strategy Is there a tension between the people authorizing IT spending in your company and those determining the needs? The roles of each C-level position, combined with current approaches to IT, may tell the story of how “strategic” your IT systems really are. More importantly, this tension underscores the involvement IT must have in understanding and participating in determining needs. I recently read this article from Information Age , which covered new Gartner Read More...
eBay-Securing the World’s Online Marketplace
As one of the largest Internet marketplaces, eBay proclaims that the trust it enables between buyers and sellers has been the key to its success. To ensure

trends online white papers  Securing the World’s Online Marketplace As one of the largest Internet marketplaces, eBay proclaims that the trust it enables between buyers and sellers has been the key to its success. To ensure continued success, eBay wanted to standardize its network security auditing and remediation processes, and turned to QualysGuard’s vulnerability management solution. With Qualys’ automated solution, eBay can now quickly and easily remediate any network vulnerabilities. Read More...
Maintenance Connection Onsite/Online: CMMS – EAM Competitor Analysis Report
The EAM knowledge base is geared toward groups that need to analyze requirements for a system, which supports maintenance management tasks. Asset management

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