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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 travel assistance services

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

PPM for Professional Services Automation

A business practice that assists organizations to align their portfolio of projects with their business strategy. Professional services automation (PSA) refers to a system designed to streamline and track resources, projects, portfolios, revenues, and the costs of professional services organizations (PSOs), which provide billable services to their clients. Consequently, PPM for PSA provides both the high-level monitoring of project portfolios as business investments and automates the project-specific functionality of time, billing, expense reporting, opportunity management, and resource management, linking back office functionality with the PSO’s portfolio of projects. 

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Mondial Assistance Group Shares Best Processes to Improve Quality, Efficiency


Mondial Assistance Group relies on efficient sharing of best practices across business units to provide superior customer service to clients worldwide. By choosing Lombardi Blueprint from IBM to execute the 'SOKE' process improvement program, Mondial discovered inefficiencies, managed sharing processes, and improved collaboration across the organization. See how this led to high cost savings and improved client services.

travel assistance services  Assistance Group Shares Best Processes to Improve Quality, Efficiency Mondial Assistance Group relies on efficient sharing of best practices across business units to provide superior customer service to clients worldwide. By choosing Lombardi Blueprint from IBM to execute the ''SOKE'' process improvement program, Mondial discovered inefficiencies, managed sharing processes, and improved collaboration across the organization. See how this led to high cost savings and improved client services. BEGINLYX` Read More

PeopleSoft Internationalizes Its Mid-Market Forays


There has been an intensifying hullabaloo in the mid-market, with all Tier 1 players delivering solutions tailored for small-to-medium enterprises (SMEs) and incumbent Tier 2/Tier 3 vendors defending their turf. PeopleSoft expands its forays outside the US with its recent announcements.

travel assistance services  as well as consultants'' travel and other expenses for the customer, it creates a non-invasive environment that removes on-site distractions by a daily grind business, customers gain access to the highest skilled PeopleSoft consultants that are not burned out by extensive traveling, and these resources can be leveraged across multiple customers. Delivery Channel The third pillar of success in this target segment lies in the delivery channel, for both implementation services and localized regional and Read More

Moxie Software-Promoting Social and Multichannel Customer Service


Moxie Software hopes to instill, well, the “moxie to be social” mantra in its customers. Its software suite ensures that the proverbial “voice of the customer” can be heard—it gives organizations the ability to respond quickly and effectively to build customer loyalty and satisfaction by connecting customers with the right people in organizations at the right time. As part of the push to focus on

travel assistance services  services, high tech, retail, travel, and healthcare industries. With the Healthcare Affordable Act, we are anticipating a higher demand for customer communication channels technology in this industry segment. TEC: Which products, regions, and industry segments have been most active as of late? What do you foresee in the next 12–18 months, more of the same, or not? DL: Moxie is a market leader in providing customer communication channel solutions, especially knowledge base, e-mail, chat, co-browse, and Read More

Are Spend Management (or SRM) Apps Suited for the Mid-market? - Part 2


Part 1 of this blog series introduced common supply chain challenges and resulting spend management opportunities for companies of all sizes. The article then went into the philosophical and functional differences (if any) between the “spend management” and "supplier relationship management (SRM)" monikers. Further discussion was about what exact functional parts of this software category small

travel assistance services  catering services, facilities services, travel, internal suppliers (e.g., computer, telephone), and so on are other examples of indirect purchases. There is a third kind of sourcing/purchase, spot purchase , which is a purchase made for standard off-the-shelf material or equipment, on a one-time basis ( on the spot ). Spot purchase could apply to non-catalog items requisitioned through the procurement module and also to single sourcing events for large purchases that warrant competitive bidding. In the Read More

Has KANA Gotten Its Mojo Back? - Part 1


In this service economy it is not surprising to hear about smart innovative companies whose businesses have been blossoming due to the superior customer service they provide. Zappos and its “Powered by Service” tagline is a crown example. Many vendors that offer customer service software solutions, especially those that bundle customer relationship management (CRM) with

travel assistance services  telecommunications, banking, retail, healthcare, travel, and hospitality sectors in North America, EMEA, Asia-Pacific (APAC). Amid its 600 customers, via its Lagan acquisition, the vendor also has a large install base with over 200 customers in local, state, and federal government agencies. Many of KANA’s customers have reported double-digit increases in customer satisfaction, increased revenue growth, and concurrent decreases in contact center costs. KANA is based in Silicon Valley and has offices Read More

RealTime IT Services LLC


RealTime IT unites companies in the US, Western and Eastern Europe. Since 2002 it has done corporate information systems development, support and upgrades, as well as custom software development, on global Microsoft Dynamics NAV and on local platforms. Its Agile Implementation Methodology gives the company the ability to provide its clients with values of modern information systems in a faster and more reliable way than others do. Microsoft Dynamics NAV (formerly Microsoft Navision) helps midsize companies integrate financial, manufacturing, distribution, customer relationship management, and e-commerce data. A completely customizable business management solution, Microsoft Dynamics NAV is ideal for companies with unique business processes and specialized needs. RealTime IT transforms Microsoft Dynamics NAV tools into business solutions that support the way businesses work and more importantly grow.

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Outsourcing Corporate Tax Services


In this position paper, you’ll learn the case for corporate tax services outsourcing, the varying outsourcing options, and the key reasons why most companies should rely on proven specialists to address their tax compliance and payment needs.

travel assistance services  tax compliance,tax payment,corporate tax payment Read More

IT Services(2)


Wipro's IT solution and services include IT infrastructure systems integration, information systems outsourcing, package implementation, software application development and maintenance, and research development.

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5 Steps to Improving Disconnected Processes in Professional Services Organizations


Many professional services organizations (PSOs) struggle to implement best practices efficiently and with the flexibility needed to handle everyday challenges that arise. Imagine the time and frustration—not to mention the costs—you’d save if you no longer had to bury yourself in multiple spreadsheets every time you wanted a quick look at the organization’s performance.

With multiple systems and disconnected data spread across many parts of an organization, project managers are handling projects in one location and financials in another—and how do you reconcile the two? This white paper looks at five steps to improve these disconnected processes.

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TEC 2012 ERP for Services Buyer's Guide


ERP for services solutions are changing the way professional services companies do business by combining powerful project- and resource-management tools with essential back-office functionality. Learn all about these solutions in TEC's 2012 ERP for Services Buyer's Guide. Plus get detailed product comparisons, a comprehensive vendor directory, customer success stories, and thought leadership from industry experts.

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ERP Services Provider Godlan Gets High Marks from Its Clients [Infographic]


This infographic gives a snapshot of ERP services provider Godlan’s experience and areas of focus and a summary of how Godlan fared in the eyes of its customers.

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Payroll Services Checklist


Before you talk to a payroll services provider, you need to ask yourself several important questions about the current situation of your organization, and to consider its budget, expected growth, and more. Here’s a checklist of some of those questions so you can make the most of your consultation with potential services providers. Get organized and know your requirements before you commit to buying a payroll solution.

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Professional Services and Support


Professional services address very specific needs, such as public relations, portfolio management, software engineering, etc. They are provided by specialized individuals, companies, or departments within a company.

Even though support may be considered a part of the professional services business area, a distinction has to be made between the two. Support usually refers to technical support, which is a special type of professional service requiring highly qualified technicians who have experience providing assistance with technology products. While consultants who provide professional services usually charge clients for each project and the amount of time spent for it, support teams are usually paid a monthly or yearly fee.

travel assistance services  Services and Support Professional services address very specific needs, such as public relations, portfolio management, software engineering, etc. They are provided by specialized individuals, companies, or departments within a company. Even though support may be considered a part of the professional services business area, a distinction has to be made between the two. Support usually refers to technical support, which is a special type of professional service requiring highly qualified Read More

AGPL v3 Touches Web Services


The Free Software Foundation (FSF) issued a press release on its newly published Affero General Public License (AGPL) version 3. This license affects the modification and distribution of software oriented toward Web-based services. The popular adoption of Web-based applications as an alternate to in-house software implementations has meant that free and open source software developed for web

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IPC Global Services


IPC Global is a Systems Integrator (SI) and Elite QlikView Solution Provider of Enterprise Intelligence Solutions (EI). We specialize in Solution Sales and ROI, Solution Architecture, Project Management, Custom Development, Publishing, Training, Governance and Support. We help your organization uncover its Enterprise Intelligence through, Visual Analytics, Business Discovery, Business Intelligence, Comparative Analysis, Benchmarking Performance Management, Mobile BI, Collaboration, and Self Service. IPC Global connects all your systems within your Enterpise Intelligence and allows you to view and share all the data both (in-house and outside data) within the same or other many functional areas through QlikView, Data Marts, Data Warehousing, ETL, Meta Data Management, .NET/Java Automations, Enterprise Framework, Cloud Computing, Implementation Methodology We cover the following industry segments: Consumer Products, Retail & Distribution, Healthcare & Life Sciences, Manufacturing, Banking & Financial Services, Infrastructure Services, Public Sector & Education.

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