Many large organizations are struggling to manage all their software systems—let alone the different software versions across departments. In his article, TEC principal analyst P.J. Jakovljevic discusses how SAP Solution Manager, a unique offering for centralized support and system management, covers all aspects of system deployment, operations, and continuous improvement, to ease customer pain with their complex IT environment.
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products help software companies track what functionality their customers are using and enable their support staff to look at the installation in some form or another (e.g., the Sage Advisor , see the blog post ). And many companies manage updates via a software package installed at the customer site (i.e., customers can download updates only if they go through this package). On the other hand, SolMan can ironically be regarded as a testament to complexity and what has gone wrong in enterprise