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Software Functionality Revealed in Detail
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 total visibility customer analytics


Improving Sales Pipeline Performance through Enhanced Visibility: Leveraging Analytics to Focus on the Right Opportunities
The consequences of fleeting customer attention@as companies with complex sales cycles know only too well@include lengthening sales cycles, stalled

total visibility customer analytics  equivalent of 10% of total annual sales in ‘lost opportunity' revenue that could have been captured as a result of better visibility on sales activities and insight into target markets. 1 In fact, only through access to the right data can companies begin to address the gaps. Best Practices for Enhancing Pipeline Performance Enabling Alignment and Ensuring Results You can pursue a straightforward set of actions to improve pipeline management. These actions, which are best executed when supported by a

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

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Customer Relationship Management (CRM) RFI/RFP Template

Sales Force Automation, Marketing Automation, Customer Service and Support, Analytics and Reporting, and Technical Functionality 

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Oco, Inc

Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards


A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach, you need a framework for understanding how a services company and its customer engagement should be measured. Learn about the various ways to support strategic account management at each stage of your company’s evolution, which metrics are most relevant, and more.

total visibility customer analytics  understanding customer processes and total cost-of-ownership are fundamental. Front-office processes – services marketing, services sales and pricing – gain more internal mindshare. Executive leadership appreciates the ability of the services team to create product pull-through opportunities and generate long-term customer retention. Customers more often view and treat their service providers as strategic partners versus commodity suppliers. We believe account management and service metrics should be Read More

How 5 Companies Increased Revenue and Profitability with Leadership and Customer Relationship Management Software


Small to medium businesses (SMB) want to stay competitive, increase revenue, and remain profitable at the same time. This can be a challenge. Whether companies find this challenging because of a slow economy, market saturation, or other reasons, many companies are re-evaluating business strategies and internal processes to overcome these obstacles. For many successful companies, creating a customer-focused business strategy was the first step. Learn how leadership and customer relationship management software can help breed corporate success.

total visibility customer analytics  Real-Time CRM Analytics , Total Visibility , Cutting Edge Total Customer Relationship Management , Making Customer Relationship Management Work , enabled Total Vision , optimize in Customer Relationship Management , optimize in CRM , Worldwide Customer Relationship Management , Customer Relationship Management Software , Business Management software , rise of Customer Relationship Management , total Customer Relationship Management group , CRM group , Customer relationship management concepts , Customer Read More

Developing a Universal Approach to Cleansing Customer and Product Data


Data quality has always been an important issue for companies, and today it’s even more so. But are you up-to-date on current industry problems concerning data quality? Do you know how to address quality problems with customer, product, and other types of corporate data? Discover how data cleansing tools help improve data constancy and accuracy, and find out why you need an enterprise-wide approach to data management.

total visibility customer analytics  one to 20% of total company revenues. This disparity in cost estimation existed not only from company to company but among senior information technology managers within the same organization. – Andrea Malcolm, Poor Data Quality Costs 10% of Revenues, Survey Reveals, ComputerWorld, July 1998. The Data Warehousing Institute (TDWI) > estimates that poor quality customer data costs U.S. businesses a staggering $611 billion a year in postage, printing, and staff overhead. – Wayne W. Eckerson, Data Read More

The Collaboration Advantage: Customer-focused Partnerships in a Global Market


Survey data shows that companies want to improve their strategic business partnerships. Reflecting on lessons learned from past business relationships, 60 percent of respondents say that in future they’ll place more emphasis on developing personal relationships and setting expectations with business partners. Find out how these companies are creating collaborative networks that include business partners and consumers.

total visibility customer analytics  respondents (59% of the total) who said their most important business relationship was collaborative (rather than transactional), one-half are focusing on using their business ties to improve their sales and distribution channels for their products and services. Over the next five years, 31% of all survey respondents say that a cut in production costs will be the main reason for improving business relationships. In addition, 27% believe that achieving a higher sales volume will be the primary goal in Read More

Six Critical HR Best Practices to Gain Insights with Workforce Analytics


Workforce analytics deliver insightful, actionable information that executive leadership demands; human resources (HR) departments can accelerate and influence impactful business decision making with confidence using best practices such as relying on a single source of truth, challenging assumptions, taking on business challenges, leveraging industry benchmarks, being prepared, and linking information to business outcomes

total visibility customer analytics  Workforce Analytics, HR Analytics, workforce development, Human Capital Analytics, workforce analytics software, workforce planning and analytics, workforce management software, strategic workforce planning, workforce planning software, workforce metrics Read More

How to Deliver a Great Customer Experience and Lower Costs: Achieving Interaction Excellence Across Multiple Touch Points


Whether in a business-to-consumer (B2C) or business-to-business (B2B) context, customers demand multiple channels through which they can find information, purchase goods, view and pay their bills, request services, or get support based on their specific needs and preferences. Discover solutions that can help you deliver the channels customers demand, and provide a consistently positive customer experience.

total visibility customer analytics  SAP,customer,relationship management,customer relationship,customer relationship management,customer survey,customer experience,customer loyalty,loyalty customer,customer retention,retention customer,customer crm,free crm,online crm,customer service software Read More

Social Analytics and Intelligence: Converting Contextual to Actionable Insights


Hypatia Research interviewed executives and employees from more than 500 global companies that utilize social analytics and intelligence platforms, tools, and services across numerous industries. This comprehensive report provides survey results and interpretation related to market realities, current vendor landscape, and benchmarks, metrics, and ROI.

total visibility customer analytics  social analytics, Hypatia Research, social media analytics, ROI, IBM, IBM social, analytics usage, analytics ROI, analytics survey, Read More

HR Analytics: Driving Return on Human Capital Investment


Organizations may be supported by workforce analytics to drive return on human capital investment today and into the future and to see the value the workforce delivers to organizational performance. This paper will introduces a human resources (HR) analytics offering and show how the increased power of having metrics and analytic insight can align core HR business processes with organizational goals and strategies.By downloading this document, you agree to provide contact information and other data to select sponsors of this content.

total visibility customer analytics  return on human capital investment,HR analytics,human resources analytics,HR metrics,human capital ROI,Oracle HR analytics Read More

Host Analytics, Inc.


Host Analytics was founded in 2000 with the mission to help businesses make better operational and financial decisions via the understanding of their past and present financial performance, along with what-if scenarios for the future. Host Analytics was the first corporate performance management vendor to launch a software-as-a-service product.

total visibility customer analytics  balanced scorecard,budgeting and forecasting,budgeting and planning,budgeting software,business performance management,dashboard software,financial consolidation,financial reporting software,reporting and analysis software,revenue forecasting Read More

Strategy Analytics


Strategy Analytics provides business consulting, research, and analysis. The firm publishes reports and evaluates technologies, markets, and companies.

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Customer Analytics for Dummies (IBM Limited Edition)


In this e-book, take a look at the concepts for getting started with customer analytics and the specific techniques associated with it.

total visibility customer analytics  customer analytics, customer loyalty, customer retention, predictive analytics, social media analytics, big data, data insights, customer behavior Read More

How Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience


With the rising popularity of Web 2.0 technologies, companies are marketing their products and services to an increasingly savvy customer base. Customers today are taking greater control of their own consumer experiences. Learn how some vendors are leveraging social computing to build our customer relationship management (CRM) communities, and building Web 2.0-based CRM applications that help customers achieve success.

total visibility customer analytics  SAP,web 2.0,relationship management,customer relationship,relationship customer,customer relationship management,customer survey,web 3.0,customer experience,customer loyalty,loyalty customer,relationship marketing,customer retention,retention customer,customer crm Read More

Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support


Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their obvious use is to maintain different types of methods for addressing various client issues. KBs thus become an important tool in an organization’s armamentarium used for supporting its customers. But clients are unable to access these

total visibility customer analytics   Read More