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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 total visibility crm roi


ERP ROI in Only 9 Months
Nucleus Research reports that NetSuite, a leading integrated Web-based business software suite, can deliver a positive return on investment (ROI) in fewer than

total visibility crm roi  NetSuite has a lower total cost of ownership than most traditional ERP applications. Many customers that considered on-premise ERP applications such as Microsoft Dynamics, Oracle E-Business Suite, or SAP found that using an on-demand application such as NetSuite enabled them to avoid the significant initial license and associated implementation costs. Customer estimates of deployment length ranged from 30 days to 8 months. Customers that considered on-premise ERP estimated that an on-premise deployment

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Documents related to » total visibility crm roi

Epicor Conducts Its Own ROI Acquisition Rationale


Given the "once bitten, twice shy" adage, one should imagine Epicor has carefully thought out the rationale for the recent acquisitions of ROI Systems and TDC Solutions, so that they are not a knee-jerk, 'me too' impulse owing to the ongoing consolidation craze in the market.

total visibility crm roi  long-embattled but persistent management. Total revenues for the quarter were $36.7 million, merely flat compared to $36.8 million for Q2 2002, but a 7% increase over Q1 2003 total revenues of $34.3 million. Software license revenue totaled $9.5 million, a 2% increase compared to $9.3 million a year ago and up approximately 22% over Q1 2003 license revenues of $7.8 million (see Figure 1). Net income for the second quarter 2003, which includes $1.5 million in amortization of capitalized software Read More

ROI Systems, Inc.: Will Slow and Steady Remain in the Race?


Over past two decades, ROI Systems has shown the commitment to deliver solid discrete manufacturing functionality and superior customer support, with modest growth and cautious new technology introduction as a consequence. Owing to its slow growth, ROI has achieved a small market presence in general and insignificant global brand awareness, an undeveloped channel outside of the North American market.

total visibility crm roi  in speed of implementation, total cost of ownership (TCO), and price/performance ratio. Moreover, the company's modus operandi is to retain its customer base and keep it enthusiastic. It makes every effort to ensure an easy and bug free migration path when introducing new technology and/or product releases. Very impressive is the fact that all its customers are running on the latest product version release, which relieves the R&D department from the burden of maintaining old and new codes concurrently. Read More

Epicor Conducts Its Own ROI Acquisition Rationale Part Two: Market Impact


Given Epicor's ordeal of the past and the fact that divesting several lateral products in 2001 will have greatly helped it achieve some much needed stability nowadays, one could wonder about the wisdom of the renewed Epicor’s appetite for acquisitions.

total visibility crm roi  approximately 25% of its total revenue is derived outside of the US market) and a solid management team, more certain R&D budgets, and some CRM, e-sourcing and supply chain execution (SCE) capabilities from the Epicor side, while both companies needed increased visibility and clout. Users should benefit from Epicor's larger size and recently restored financial stability and a likely products' streamlining between ROI Systems and Epicor. If for nothing else, the acquisition could result with minor Read More

How to Choose a Hosted CRM Application for SMBs


While virtually all hosted customer relationship management (CRM) applications support sales force automation, marketing campaign management, and customer service, providing front-to-back-office integration has become a clear differentiator for small to medium businesses (SMBs). Read this white paper—which includes a handy table of evaluation criteria—to find out how to select the right hosted CRM software for you.

total visibility crm roi  End-users should evaluate their total cost of ownership based on bundled license models. CRM Analytics: Operational vs. Predictive? Operational reporting using either front-office customer data or a combination of front and back office information provides decision support based on current or historical data. Predictive analytics utilizes both front office (interactional) and back-office (transactional) data to “predict” certain forward-looking customer behaviors or propensity to purchase products Read More

TEC 2011 CRM Buyer's Guide


The new TEC 2011 CRM Buyer's Guide makes it easy.

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Agile ERP Vendor Ditches a Microsoft Dynamics CRM Alliance for, well, its own CRM Solution (Part I)


Writing about failed partnerships in the enterprise applications market is like writing about the sun setting in the evening and to the west, given almost daily occurrences of vendors announcing alliances that never materialize. However, it doesn't happen every day that a potential high-profile alliance gets called off at the 11th hour and in favor of an overlooked in-house solution. The

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EBSuite CRM


The EBSuite CRM web-based solution uses J2EE and Web Services technologies, and includes sales force automation (SFA), customer support and help desk, marketing automation and online/offline campaign management, project management, and mobile CRM modules.  

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2011 Customer Relationship Management Buyer's Guide: Innovations in CRM


Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software space, focusing on cloud, mobile, and social options, and includes a section on the range of customer-centric and process-oriented add-ons and applications available. The guide also includes valuable CRM resources, case studies, and a directory of CRM vendors.

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Aptean Pivotal CRM Certification Report


Pivotal CRM covers a wide range of real-life business challenges across all three areas of CRM—sales force automation, marketing management, and service management—and is easily configurable to customers’ specific industry, compliance, and local requirements. Pivotal CRM by Aptean is now TEC certified in the customer relationship management (CRM) software solution space—download the certification report now for in-depth product analysis and a comprehensive functionality comparison with the average CRM solution.

total visibility crm roi  Pivotal CRM, sales force automation, marketing management, service management, Aptean, customer relationship management, Aptean CRM, Aptean Pivotal, CRM dashboard, CRM analytics, CRM Read More

CRM Your Salespeople Will Love


Simply visit TEC's CRM evaluation center to compare a new generation of CRM solutions based on your company's special requirements: your budget, in...

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Moving to the Cloud: Understanding the Total Cost of Ownership


In Moving to the Cloud: Understanding the Total Cost of Ownership, you'll learn about the hard and soft costs associated with both cloud-based and ...

total visibility crm roi  the Cloud: Understanding the Total Cost of Ownership Moving to the Cloud: Understanding the Total Cost of Ownership Thinking of cloud computing for some or all of your company's IT needs? Before you commit to anything, make sure you know the total cost of ownership (TCO) of cloud-based solutions. In Moving to the Cloud: Understanding the Total Cost of Ownership , you'll learn about the hard and soft costs associated with both cloud-based and on-premise software—so that you can determine which makes the Read More

SAP CRM


SAP CRM has been used in over twenty-five industries including automotive, chemicals, consumer products, professional services, high tech, and wholesale distribution. Its features include partner channel management, marketing, sales, professional services, interaction center management, real-time offer management, web channel management, trade promotion management, and business communication management.  

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Pivotal CRM


Pivotal CRM is a full-featured customer relationship management (CRM) platform built on the Microsoft .NET framework, suited to organizations of all sizes that are looking to optimize their CRM processes, including sales, marketing, and service automation. Pivotal is built on a flexible platform, so the CRM experience is built around an organization’s business processes. Pivotal CRM is supported by a full continuum of services that are affordable, easy to use, and configurable to any organization in any industry Pivotal CRM includes the following functionality: Sales Force Automation Marketing Automation Service Automation Partner Automation Social CRM Mobile CRM Pivotal CRM Platform

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