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Documents related to » total customer experience


The Analytics Experience
The customer is king. Learn how analytics can help with the royal treatment.

TOTAL CUSTOMER EXPERIENCE: The Analytics Experience The Analytics Experience Source: IBM Document Type: Web Cast Description: The customer is king. Learn how analytics can help with the royal treatment. The Analytics Experience style= border-width:0px; />   comments powered by Disqus Related Topics:   Business Intelligence and Data Management Related Industries:   Industry Independent Related Keywords:   IBM analytics,   mobile analytics,   predictive analytics Source: IBM Learn more about IBM Readers who downloaded this
6/3/2013 4:57:00 PM

Mastering the Customer Experience
Focusing on the customer is not new. But some companies are going deeper into a customer experience management strategy to become customer-centric. Can you manage every part of the interaction and experience your customers have with your company? Learn how to develop a customer-centric approach that will make your customers feel not only connected, but delighted, loyal, and able to be a consistent advocate of your brand.

TOTAL CUSTOMER EXPERIENCE: a Service (SaaS) |  Total Cost of Ownership (TCO)
3/2/2009 1:02:00 PM

Trends in Customer Experience at TIBCO TUCON 2012 » The TEC Blog
company had had in total in 2001. Verma reminded us of TIBCO’s concept of the “two-second advantage”—the right information right (two seconds) before an event is worth infinitely more than any amount of information after the event. In other words, if companies are going to exploit the massive amounts of data being generated today in order to produce better value, they must strive to be Event-Enabled Enterprises (E3—TIBCO’s trademark concept), responding to events in an informed manner rather

TOTAL CUSTOMER EXPERIENCE: Asia, big data, industry watch, IT trends, mobility, predictive analytics, SAP, sap hana, tibco, TIBCO BusinessEvents, TIBCO spotfire, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
02-11-2012

A Retail Sourcing Suite Built on Experience
Eqos's mission is to become the leading provider of global sourcing and supplier management solutions for the retail supply chain worldwide. Today, Eqos supports some of the world's top retailers, hosting thousands of users and enabling their collaboration with as many suppliers.

TOTAL CUSTOMER EXPERIENCE: A Retail Sourcing Suite Built on Experience A Retail Sourcing Suite Built on Experience P.J. Jakovljevic - October 15, 2007 Read Comments Eqos s valuable engagement-based experiences discussed in the previous part of this series (please see One Vendor s Quest to Garner a Global Sourcing Ecosystem ) were parlayed into the 2006 launch of Eqos 3.0 and the more recent launch of Eqos 4.0 in May 2007. Eqos s Web-based applications help retailers streamline and scale their sourcing operations by allowing every
10/15/2007

Customer Profile: Multi-Chem
Oilfield production chemicals company Multi-Chem needed a new workflow solution to help manage key documents and processes. The solution needed to reflect the processes employees were currently using, control the workflow of those processes, and pinpoint the location and status of documents. Find out how the company implemented a solution that helped it move away from hard copy forms and inefficient processes.

TOTAL CUSTOMER EXPERIENCE: Customer Profile: Multi-Chem Customer Profile: Multi-Chem Source: BP Logix, Inc Document Type: Case Study Description: Oilfield production chemicals company Multi-Chem needed a new workflow solution to help manage key documents and processes. The solution needed to reflect the processes employees were currently using, control the workflow of those processes, and pinpoint the location and status of documents. Find out how the company implemented a solution that helped it move away from hard copy forms and
3/23/2010 11:40:00 AM

Dell Unveils Internet-Enabled Customer Support Strategy
Dell Computer announced its plans to provide Internet-based, automated customer support.

TOTAL CUSTOMER EXPERIENCE: Dell Unveils Internet-Enabled Customer Support Strategy Dell Unveils Internet-Enabled Customer Support Strategy R. Krause - September 3, 1999 Read Comments Dell Unveils Internet-Enabled Customer Support Strategy R.A. Krause - September 3rd, 1999 Event Summary On August 25th, Dell Computer Corporation said it will provide, over the Internet, advanced customer support capabilities that will eventually help all Dell systems detect, diagnose and resolve most of their own problems automatically without human
9/3/1999

The Three Cs of Successful PositioningPart Four: The Customer
What's keeping your customer up at night? Know thy customers—and their problems.

TOTAL CUSTOMER EXPERIENCE: The Three Cs of Successful Positioning Part Four: The Customer The Three Cs of Successful Positioning Part Four: The Customer Lawson Abinanti - March 29, 2005 Read Comments The Three Cs of Successful Positioning Part Four: The Customer Featured Author - Lawson Abinanti Introduction There is no easy, off-the-shelf way to uncover a strong positioning for your business-to-business (B2B) software or service. By definition, every positioning must be unique to be effective. But there is a cut-to-the-chase
3/29/2005

Pegasystems Raises the (Social and Mobile) Customer Service Bar » The TEC Blog
Pegasystems Raises the (Social and Mobile) Customer Service Bar » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts

TOTAL CUSTOMER EXPERIENCE: BPM, CRM, customer process manager, ERP, Mobile, pega, pega process extender, pegasystems, predictive analytics, social, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
01-03-2013

17 Rules of the Road for Customer Relationship Management
Before beginning your selection process for a customer relationship management (CRM) system, it’s important to understand all the benefits of an integrated CRM system. These 17 “rules of the road” for CRM were collected from executives, managers, employees and consultants and provide useful information when choosing a CRM system.

TOTAL CUSTOMER EXPERIENCE: a Service (SaaS) |  Total Cost of Ownership (TCO)
5/2/2006 2:55:00 PM

How to Create a Unique Shopping Experience, Part 3: Inspiring the Customer
Customer buying decisions are often affected by “inspiration”—an emotional state that separates a casual browser from an engaged customer. Successful retail merchandisers select products and promote them in ways that lure prospects into the selling environment. But what are the elements of an ideal selling environment? How can you create one? And how can you tell if it’s working? Learn more about how to inspire customers.

TOTAL CUSTOMER EXPERIENCE: a Service (SaaS) |  Total Cost of Ownership (TCO)
2/4/2009 2:19:00 PM

Distribution: Costs Down, Customer Loyalty Up
Do distributors always have to settle for a trade-off between cost management and customer service? Is it impossible to keep costs down, yet still respond to customer needs and provide high-value products? Cost control needn’t impinge on customer service, and in fact, efficient processes can result in happier customers. How to use an integrated business management system to promote efficiency isn’t a secret—learn more.

TOTAL CUSTOMER EXPERIENCE: a Service (SaaS) |  Total Cost of Ownership (TCO)
3/31/2008 11:49:00 AM


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