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Software Functionality Revealed in Detail
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 total customer analytics


Providing the Total Customer Experience with IBM Predictive Customer Intelligence


total customer analytics  the Total Customer Experience with IBM Predictive Customer Intelligence

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM) RFI/RFP Template

Sales Force Automation, Marketing Automation, Customer Service and Support, Analytics and Reporting, and Technical Functionality 

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Documents related to » total customer analytics

Improving Customer Relationships: An Integrated Approach


It’s a simple idea: get a better understanding of your customers’ wants and needs, deliver on their expectations, and your revenue will increase. But more than 40 percent of companies surveyed do not have a formal customer relationship management (CRM) strategy in place. And those that have one still struggle with CRM at nearly every stage. Learn more about areas where you can improve your own CRM system strategy.

total customer analytics  “It’s all about the total customer experience,” says Mr Danilewitz. “We want to know how and when our customers do business with us.” Likely to have a formal CRM framework in place. Likely to have a formal CRM framework in place. Successful firms have identified CRM as a corporate initiative and put a senior manager or executive in charge of CRM efforts. Because of this, these companies are more likely to place emphasis on implementing new software (83%), changing customer-facing processes Read More

Business Intelligence and Identity Recognition-IBM's Entity Analytics


IBM's Entity Analytics Solution (EAS) enables organizations to identify and connect individuals based on collected data and their associated data patterns. EAS is used primarily within governments and the financial and insurance sectors to detect and prevent fraud.

total customer analytics  or more of the total payout in social benefits. The US government issues over $6.6 billion (USD) in improper payments annually. The identification of relationships and data patterns and their associated entities can identify these data anomalies before fraudulent payments are issued, allowing money to be accurately channeled to the correct recipients. In the aftermath of hurricane Katrina, the US federal government distributed $1.2 billion (USD) in aid to individuals who submitted fraudulent claims, Read More

Holistic Omni-Channel Customer Experience Spotlighted at KANA Connect


I couldn’t make it to the KANA Connect 2013 conference this September, but the marvels of modern technology allowed me to follow the event in real time through social media streams, and to have a debriefing with Jim Norwood, KANA Software’s chief marketing officer (CMO). In a nutshell, last year’s conference was about KANA delivering an end-to-end customer experience (CX) offering, whereas this

total customer analytics  cloud deployments amongst KANA’s total customer installs. The 50 percent license compounded annual growth rate (CAGR) during the last three years has resulted in 180 new employees hired during just the last year to date. KANA’s Major Product Lines Over the last year or so, KANA has developed and shipped 20 product releases, including the single end-to-end code line within the aforementioned KANA Enterprise suite, which now includes the former Ciboodle CRM/CX software (acquired in 2012) and Overtone Read More

Workforce Analytics: Changing and Winning the Game


Human resources (HR) is an increasingly strategic player in gaining a competitive advantage, especially in terms of workforce analytics. But HR organizations struggle when they spend too much time gathering data instead of acting on it. By implementing a comprehensive workforce analytics solution, they will start to win the "changing game" and—more importantly—drive corporate results that matter.

total customer analytics  and plan for their total compensation spend, and make comparisons across operating divisions. Client: The nation’s second largest retailer Insight Module: Talent and Development; Enterprise Performance Solution Overview: Solution Overview: Amidst the increasingly competitive home-improvement retail market, and with a new senior management team in place, our client wanted to improve its understanding of how the skills and performance of the company’s 300,000 employees impacted the bottom line. The Read More

Build and Manage Strong Customer Relationships


Managing customer relationships is a challenging but vital part of running a business. Organizations have to acquire new customers to grow revenue and satisfactorily service existing customers to ensure loyalty and future business. A good business management solution has customer relationship management (CRM) functionality integrates with the entire range of your processes and provides a full view of customer data.

total customer analytics  and Manage Strong Customer Relationships Managing customer relationships is a challenging but vital part of running a business. Organizations have to acquire new customers to grow revenue and satisfactorily service existing customers to ensure loyalty and future business. A good business management solution has customer relationship management (CRM) functionality integrates with the entire range of your processes and provides a full view of customer data. Read More

The New Business Analytics (Analytics for Every Need, to Answer Every Question)


One of the main functions—perhaps the most important one—of a business intelligence (BI) and business analytics (BA) application has always been to process data and transform it into actual information, by taking the “right” data, performing the “right” analysis, and showing meaningful results. But in some organizations this BA functionality has not been completely realized. Why

total customer analytics  New Business Analytics (Analytics for Every Need, to Answer Every Question) One of the main functions—perhaps the most important one—of a business intelligence (BI) and business analytics (BA) application has always been to process data and transform it into actual information, by taking the “right” data, performing the “right” analysis, and showing meaningful results. But in some organizations this BA functionality has not been completely realized. Why? This promise of BA applications Read More

Perfect Orders: Improving Customer Satisfaction and Financial Results


Manufacturers and distributors must keep two groups satisfied—customers and owners. They are connected—what improves the satisfaction of one group can impact the satisfaction of the other. Only through measuring the satisfaction of both groups can these sometime conflicting groups be balanced. Owners watch earnings and return on investment. One way to measure customer satisfaction is with the perfect order index.

total customer analytics  Orders: Improving Customer Satisfaction and Financial Results The management of any company has two key groups to satisfy. The first is customers. If your customers are not satisfied, they stop buying your product. The second group is owners (shareholders, co-op members, family, etc). If this group is not satisfied, management is replaced or the business is sold or even shut down. Dissatisfaction on the part of either of these groups is a major pain for management. To improve the satisfaction of Read More

BIME Analytics


BIME allows users to perform on-demand analysis of local customers and comb through high-level finance trends.

total customer analytics   Read More

Transform Your Business with Data and Analytics


Harnessing all data and analytics to extract valuable insight sharpens your organization’s competitive edge. This paper presents a five-step approach to identifying, assessing, and deploying big data and analytics that repositions it as a central engine for your business. In the age of big data, this proactive strategy, combined with proper support, guidance and follow-through, can set your business apart in an increasingly crowded marketplace.

total customer analytics  big data, predictive analytics, real-time analytics, embedded analytics, business analytics, data and analytics, predictive software, IBM analytics solutions, IBM Big Data Analytics Read More

Accelerating Time to Value for Analytics with IBM Business Partners in Midsize Organizations


This Nucleus Research report describes how midsize firms can improve the scope and effectiveness of their business analytics deployments and shorten project cycle time by engaging with an IBM Business Partner for deployment and configuration.

total customer analytics  business analytics, business analytics implementation, IBM Business partners, analytics project deployment, analytics deployment, IBM Business Analytics Software, IBM Business Analytics Software deployment, IBM Business Analytics Software configuration, analytics for midsize companies, predictive analytics Read More

Your 360-degree View of the Customer: Keep the Customer in View


Vendors of customer relationship management solutions, and the companies that use those solutions, praise the advantages of having a 360-degree view of the customer. The approach is meant to provide a company with a full picture of its customers in order to enhance the customer experience, provide better customer service and support, and improve the company’s sales and marketing initiatives to

total customer analytics  360-degree View of the Customer: Keep the Customer in View Vendors of customer relationship management solutions, and the companies that use those solutions, praise the advantages of having a 360-degree view of the customer. The approach is meant to provide a company with a full picture of its customers in order to enhance the customer experience, provide better customer service and support, and improve the company’s sales and marketing initiatives to better target those customers. One problem that Read More

Prepare for the Quantum Leap in Real-time Analytics: How In-memory Analytics Is Going to Change Everything about Your Enterprise


For business leaders facing the radical, disruptive change represented by in-memory analytics, the response may range from enthusiasm and advocacy to apprehension and fear. Regardless of your particular posture, the smart company needs to understand how in-memory works and what it represents, and craft a purposeful roadmap for their in-memory future. Download this primer on in-memory analytics to learn what it all means for you.

total customer analytics  in-memory analytics,about business intelligence,analytic business intelligence,analytics and business intelligence,analytics business,analytics business intelligence,analytics database,analytics in business,analytics platform,benefits of business intelligence,bi business intelligence,bi intelligence,big data,big data analytics,business analytics Read More

Customer Relationship Management for IT Professionals


What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a series of conversations and commitments that have been met.

total customer analytics  Relationship Management for IT Professionals Customer Relationship Management for IT Professionals J. Dowling - January 17, 2001 Introduction A satisfying relationship between IT and line of business is maintained through ongoing dialogue that is meaningful to both parties. The discipline of Conversations for Alignment, a title for a simple technique for making and managing commitments, enables such a dialogue. My consulting group and I have done a good deal of research into what makes a strong Read More

TechRadar: Customer Analytics Methods, Q1 2014


Customer insights professionals are faced with tough decisions about which combination of methods will have the biggest impact on marketing and customer experience goals. And new techniques continue to emerge as the complexity of customer data increases. Forrester has identified 15 key customer analytics methods that customer insights professionals must master.

total customer analytics  Customer Analytics Methods, Q1 2014 Customer insights professionals are faced with tough decisions about which combination of methods will have the biggest impact on marketing and customer experience goals. And new techniques continue to emerge as the complexity of customer data increases. Forrester has identified 15 key customer analytics methods that customer insights professionals must master. Read More