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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 top web stores

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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The Top 3 Myths about Requirements Management and Real-world Advice for How to Dispel Them


Are you on the front lines of product development and project management, and tired of seeing the same project failure statistics? Are you ready to do something to change your approach to requirements management? Then read about the three most common myths (plus a bonus myth) associated with requirements management, and how you can dispel them once and for all—for more successful products and project outcomes.

top web stores  Searches related to The Top 3 Myths about Requirements Management—and Real-world Advice for How to Dispel Them : Requirement Management | Requirements Management Application | Requirements Management Best Practices | Requirements Management Database | Requirements Management Definition | Requirements Management Document | Requirements Management Framework | Requirements Management Market | Requirements Management Methodology | Requirements Management Metrics | Requirements Management Plan | Read More

Case Study: Kenneth David Apparel Clothing Company Increases Visibility


When the first Kenneth David Apparel store opened in 1992, the company could manage operations with an accounting solution alone. But as new stores opened, the company needed software to scale with growth—not only on the retail side, but design and manufacture too. Its new solution has e-commerce and point-of-sale features, and allows the company more insight for more effective management. Read more about the benefits.

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Desktop PCs: Meet the New Boss, Same as the Old Boss… (Dell)


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Web Self-Service


This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on investments (ROI). The key is to understand your customer, your products and services, and the tools available to deliver service to maximize customer satisfaction and reduce customer service costs. This paper will discuss the various self-service options available, how to utilize best practices, delivery technology and how customer self-service is tied to the "big picture" of customer relationship management (CRM).

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Maintenance Software--Plan Ahead to Maximize CMMS Vendor Web Site Visits


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Integrating Web Messaging into the Enterprise Middleware Layer


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Teloquent To e.t.: Now You Can Call Or Use The Web


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Web-scale 101: From Hyper Convergence to Cloud Infrastructure


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