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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 top service providers

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

ERP for Services (Non-manufacturing)

Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management, expense management, resource management, and project management capabilities. Depending on the vertical market, additional industry-specific functionality may be included to address unique business requirements. Consequently, project-centric systems for accounting, architecture, construction, engineering, and professional services industries will support project management functionality; whereas health care, field service, distribution, and government systems will support functionality unique to those vertical markets. 

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Small Business VoIP Service Providers Buyer’s Guide


Small-business users of voice over Internet protocol (VoIP) have very different needs. But all users have similar concerns when it comes to cost, the range of features, and the level of service included in their VoIP plans. Does your provider offer remote office features? Fax support? E-911? And do you need a hosted or an on-premise service? Before you sign the contract, there are a few things you ought to know.

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Six Sigma for IT Service Level Management


Industry analysts, Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma is for managing IT service quality. This research, which was targeted primarily at enterprises, showed that 65 percent of those surveyed acknowledge the relevance of Six Sigma for IT-based service management. While many IT organizations have yet to adopt Six Sigma for service management, 80 percent stated that they have plans to do so. This research suggests there is a growing interest in Six Sigma.

top service providers  solution that sits on top of existing management platforms and uses the data already collected by these offerings. These solutions are geared to make the connection between business and IT by facilitating the SLA development process and reporting results historically or in real-time. In addition, there are vendors exclusively focused on validating SLA performance as a service, suites and platforms that have grown out of traditional network management frameworks, and policy-oriented solutions that can enab Read More

Differentiation through Service Excellence


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top service providers  Excellence Tools | equity top crm software | Customer Service Representative | Differentiated Customer Service | Customer Service Policy | Service Excellence Human Resources SAP | Customer Relations Strategy SAP | Customer Service Excellence SAP | CRM Customer Relations Management SAP | Customer Relationship Management CRM Software SAP | Data Mining Customer Relationship Management SAP | Implement Customer Relationship Management SAP | Customer Experience Management SAP | Customer Experience Management Ce Read More

WorldCom SPRINTs, Nokia/Visa Pays Bill, & Service Providers Gear for Wireless Tsunami


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top service providers  as mobile phones, PDAs, Palmtops, and other hand-held devices. The Immediate Future Some estimates are that by 2001, 25% of accesses to the Internet will be through hand-held devices. Though we think this picture is a little optimistic (less than or about 20% is our estimate), hand-held isn''t the only device to need access to the Internet. According to a Merrill Lynch report, wireless data will overtake voice data by 2004, and wireless voice is to increase sevenfold from 1999. Caterpillar, for example, ha Read More

Business Agility for Communication Service Providers: A Few Simple Steps Are a Great Way to Start


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Service: Reduce Cost While Maintaining Customer Satisfaction


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Industry Analysts on Field Service Mobility Trends


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Sky Field Service Management Certification Report


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top service providers  Field Service Management Certification Report Sky by FieldOne is now TEC Certified for online evaluation of field service management (FSM) solutions in the Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) Evaluation Centers. Certification ensures that FieldOne has demonstrated Sky''s support for specific real-world business processes chosen by TEC analysts, and that TEC analysts have analytically and comparatively reviewed research questionnaire data about Sky against known Read More

The State of Service Management


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7 Steps to Service-oriented Architecture


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top service providers  Guide to ERP for Service Organizations Enterprise resource planning (ERP) is enabling service organizations to streamline service delivery, optimize operations, and improve customer satisfaction. In this podcast, TEC analyst Neil Stolovitsky sits down with Oracle’s Ted Kempf for his take on the unique implementation requirements of ERP systems for professional service organizations, as well as the role technology plays in running a successful service business. Read More

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