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ERP for Services (Non-manufacturing)
Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management, expense management, resource management, a...
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Documents related to » top service providers oss


Top 10 Considerations for Choosing a Server Virtualization Technology
The playing field for server virtualization has become much more crowded over the last few years. It can be very time-consuming to digest each vendor’s

top service providers oss  Conclusion Searches related to Top Ten Considerations For Choosing A Server Virtualization Technology Capabilities & Performance Trade-off | Density | Intended Virtualization Deployment | Management Tools | OS virtualization | Performance | Platform Support | Resource Management | Server Virtualization Evaluation Worksheet | Virtualization Level | administration server | advantages of virtualization | application security | application server | application server technologies | application server Read More...
Pure-Play CRM Vendors: Choose an Integrated or Best-of-Breed Solution?
When selecting a CRM vendor should you go with a one-source solution, reducing the need for integration with other corporate data sources, or go with a best-of

top service providers oss  business needs. Match the top two or three business requirements to the best-fit solution that exists today, and make it happen, quickly. Expect that the solution you implement today will have about a three year lifespan before new technologies and capabilities will require re-work. If Siebel has the two or three top features or functions that satisfy your most pressing business needs, go with it. If two best-of-breed solutions satisfy those pressing business needs, find a top-notch systems integrator, Read More...
The Convergent Mediation Solution--Competitive Advantage Enabler
The notion of having disparate mediation systems in today’s service oriented telecommunications industry is no longer valid. The accurate and timely knowledge

top service providers oss  Telecommunication Service Providers | Top Service Providers | Web Service Provider | Wireless Service Provider Data | Wireless Service Provider Information | Wireless Service Provider News | Wireless Service Provider Report | Wireless Service Provider Update | Wireless Service Providers | OSS Service Provider | OSS Service Provider List | OSS Service Provider Model | OSS Service Provider Offering | OSS Service Provider Review | OSS Service Provider Search | OSS Access Service Providers | OSS Affordable Read More...
Your Guide to OS Virtualization
Today’s information technology (IT) organizations are dealing with the consequences of exploding infrastructure complexity. At the root of the problem is

top service providers oss  Systems | Computer Architecture Topics | Computer Operating System | Computer Operating Systems | Computer Systems Architecture | Computer Systems Architectures | Computer Virtualization | Computing Resource | Computing Resource Assignment | Computing Resource Assignments | CPU Virtualization | Create Virtuozzo Control Center | Create Virtuozzo File System | Create Virtuozzo Management Center | Creating Virtuozzo Control Center | Creating Virtuozzo File System | Creating Virtuozzo Management Center | Read More...
Achieving Business Intelligence (BI) in Midsize Companies
Like many of today’s IT decision makers, you may be considering a business intelligence (BI) solution for your midsize company. But how do you go about adding

top service providers oss  The first is the topdown approach, which says that you have to start be creating a data warehouse for the entire company, then break that down into smaller data marts for different departments and purposes. The second is the bottomup approach, which more or less states the opposite: That you start with smaller data marts that are very task-specific, then gradually aggregate them into a companywide data warehouse. Proponents on both sides of the debate have very scathing and witty things to say about Read More...
Customer Focused Self-service: Building the Balanced Business Case
Countless customers are engaging in self-service, in the process helping companies save millions by deflecting service interactions to cheaper channels. At many

top service providers oss  customer experience also received top billing. Fandango is constantly scouring feedback from customers coming through the system to improve how customers navigate and use the Web site. Insight also is being pumped back into the knowledge base and service treatments in order to increase customer satisfaction and provide a platform for future growth. Fandango even tracks customers’ keyword searches to ensure that appropriate answers are available. “We have much greater visibility into the day-to-day Read More...
Case Study: Electrolux Brazil Chooses ServiceMax to Improve Field Service Operations
Electrolux Brazil was using multiple systems for managing partners and service operations, which translated to loss of information, lower than desired customer

top service providers oss  Study: Electrolux Brazil Chooses ServiceMax to Improve Field Service Operations Electrolux Brazil was using multiple systems for managing partners and service operations, which translated to loss of information, lower than desired customer satisfaction, and lost money on inaccurate warranty information. With ServiceMax, Electrolux has streamlined processes, increased revenue due to accurate warranty renewal info and alerts, and improved customer satisfaction rates for its service. Read the case study. Read More...
ITIL Service Support Processes in Record Time
To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL

top service providers oss  Service Support Processes in Record Time To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted with facilitation, ITIL input, and lean competences and tools. The existing procedures and instructions were combined with ITIL’s different service support areas. Read More...
Is Your Current HR Service Delivery Model Working for You?
This white paper examines the human resources (HR) service delivery challenges facing organizations today, outlines a common approach to delivering world-class

top service providers oss  Your Current HR Service Delivery Model Working for You? This white paper examines the human resources (HR) service delivery challenges facing organizations today, outlines a common approach to delivering world-class HR service, and details the technology necessary to transform workforce service delivery. By downloading this document, you agree to provide contact information and other data to select sponsors of this content. Read More...
A Guide to ERP for Service Organizations
Enterprise resource planning (ERP) is enabling service organizations to streamline service delivery, optimize operations, and improve customer satisfaction. In

top service providers oss  Guide to ERP for Service Organizations Enterprise resource planning (ERP) is enabling service organizations to streamline service delivery, optimize operations, and improve customer satisfaction. In this podcast, TEC analyst Neil Stolovitsky sits down with Oracle’s Ted Kempf for his take on the unique implementation requirements of ERP systems for professional service organizations, as well as the role technology plays in running a successful service business. Read More...
Service Performance Insight
Service Performance Insight (SPI Research) provides research, consulting, training, and business planning to professional service organizations (PSOs).

top service providers oss  Performance Insight Service Performance Insight (SPI Research) provides research, consulting, training, and business planning to professional service organizations (PSOs). Read More...
Giving Service Companies a Fast Start
But, there are ways you can succeed, and you can find out about them in the sap white paper, giving service companies a fast start.

top service providers oss  Service Companies a Fast Start If you''re in IT services or strategic consulting, you''re getting squeezed from all sides . Global competition is driving down margins and profits. Fixed-price contracts are pushing up project and delivery risks. And the economy''s in deep recession. You know you have to cut costs and increase operational efficiencies. But will your software allow you to do what you need to? If you''re using outdated, non-integrated software systems, the answer could be no. But, there Read More...
Market Landscape Report: Field Service Management
If you have a mobile, customer-facing workforce, you need field service management (FSM) software. An FSM solution provides essential functionality—from

top service providers oss  Landscape Report: Field Service Management If you have a mobile, customer-facing workforce, you need field service management (FSM) software. An FSM solution provides essential functionality—from planning and scheduling to work order management, to customer engagement—that’s missing from most ERP and CRM systems. Get a comprehensive overview of the FSM space, and learn about key functionality, major vendors, and the latest market trends in this market landscape report. Read More...
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the

top service providers oss  Service Management (FSM) Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the Read More...
ViryaNet G4 Is Now a TEC Certified Field Service Management Solution
Technology Evaluation Centers (TEC) is pleased to announce that ViryaNet G4 is now a field service management (FSM) certified solution. ViryaNet G4 is a field

top service providers oss  G4 Is Now a TEC Certified Field Service Management Solution Technology Evaluation Centers (TEC) is pleased to announce that ViryaNet G4 is now a field service management (FSM) certified solution, available for evaluation online in TEC’s Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) Evaluation Centers.   ViryaNet G4 is a field service management role-based solution which covers the full spectrum of service management, from creating work to planning, scheduling, Read More...

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