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Documents related to » top service providers cdr


Service Productization
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

TOP SERVICE PROVIDERS CDR: management consulting firm advising top management of services and technology clients seeking practical solutions. ¹Marketing Services - Competing Through Quality; Berry and Parasuraman; 1991 ²David Maister offers a useful framework describing the professional services lifecycle in his 1993 book, Managing the Professional Services Firm. Mr. Maister suggests that service offerings become commodities over time, and that firms must manage the lifecycle differently than product firms since the people
5/16/2005 12:00:00 AM

Effective Relationships with Service Providers
The decision to use external resources on a project of any size or focus can be a tough one for a company facing the need to look outside its trusted staff to make something happen.

TOP SERVICE PROVIDERS CDR: powered by Disqus Related Topics:   Consulting and Services Related Industries:   Professional,   Scientific,   and Technical Services Source: Encompass Solutions, Inc. Learn more about Encompass Solutions, Inc. Readers who downloaded this white paper also read these popular documents! Talent Management for Small and Medium-size Businesses: Steer Your Business to Handle Change by Creating the Right Road Map for Your Talent Journey Economic Benefits of PLM-enabled Collaboration TEC 2013 CRM Buyer s
9/23/2005 2:27:00 PM

Recession? Steal Market Share by Increasing Customer Service!
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

TOP SERVICE PROVIDERS CDR: powered by Disqus Related Topics:   Customer Relationship Management (CRM),   Customer Service and Support,   Technology Tools and Methods Source: Mindshare Technologies Learn more about Mindshare Technologies Readers who downloaded this white paper also read these popular documents! Best Practices for ERP Implementation Sales Process Map 3 Key Areas to Reduce Costs with Lean Techniques Mobile Applications for Human Resources: The Future Is Here! ERP Implementation Best Practices: Manufacturers and
8/3/2009 3:20:00 PM

Privacy Challenges for Data Providers
Ensuring the quality, accuracy, and security of customer data has never been more important than it is today. The growing potential for privacy breaches and tighter compliance regulations have created unique challenges and responsibilities for many data providers. Here we discuss some of the key privacy issues surrounding data management, and how partnering with a provider of master data management (MDM) software can help.

TOP SERVICE PROVIDERS CDR: powered by Disqus Related Topics:   IT Asset Management (ITAM),   Customer Relationship Management (CRM),   Channel Management,   Contact Management (CM),   Customer Service and Support,   Risk Management,   Business Intelligence and Data Management,   Business Intelligence (BI),   Data Warehouse,   Database Management System (DBMS),   Dashboard,   Regulatory and Compliance,   Networking,   Operating System,   Security,   Access Control,   Identity Management/User Provisioning,   Usage
11/20/2007 3:55:00 PM

Will Servigistics Click on More Service Cylinders? – Part 1 » The TEC Blog
# Go to the top of the page… Will Servigistics Click on More Service Cylinders? â?? Part 1 » The TEC Blog… * Name: * E-mail (private) : Web site: XHTML: You can use these tags: --> * Comments: * Spam protection: Sum of 5 + 6 ?     Notify me of followup comments via e-mail --> The TEC Blog Discussing Enterprise Software and Selection Tag Cloud analytics bi BPM Business Intelligence CAD Cloud Cloud Computing CRM customer relationship management Epicor ERP HCM hr human capital management ibm

TOP SERVICE PROVIDERS CDR: channel management, click commerce, CRM, dcm, emptoris, marlin equity, prm, SCM, service netwrok solutions, servigistics, sns, ssm, strategic service management, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
28-07-2009

One Vendor’s Mission to Make Service Businesses Click – Part 1 » The TEC Blog
One Vendor’s Mission to Make Service Businesses Click – Part 1 » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts

TOP SERVICE PROVIDERS CDR: aftermarket, aipoint, call center, clickschedule, clicksoftware, CRM, customer satisfaction, customer service, field service, forecasting, gps, imrs, manchitra, mobile computing, moshe benbassat, rostering, SCM, service chain optimization, service economy, service level agreement, service tycoon, shift planning, sla, workforce productivity, workforce scheduling, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
10-01-2011

Best Practices for Transporters and 3PL Service Providers
The business of transporting goods is risky, complex, and effort-intensive. Despite the continuing rise in fuel prices, employee salaries, and other overhead costs, transporters often face the prospect of providing their services at lower rates. How can transporters survive in such a difficult business climate?

TOP SERVICE PROVIDERS CDR: services to boost their top lines and improve their bottom lines. Such results can be achieved by implementing software systems equipped with built-in best practices and with the ability to adapt for future growth, entry into new markets and market segments, and changes in business practices. It also makes sense for transporters to enter into new business lines (e.g., providing services to manage entire supply chains for clients, including managing inventory, warehousing, in-plant services, etc.). Transpo
2/6/2008

Strategy: What Digital Business Service Providers Mean When They Say It
Strategy in digital business has become an increasingly significant component of Digital Business Service Provider (DBSP) offerings. Pure plays have and are becoming more experienced, and are serious competitors to the more traditional strategists. DBSP strategists take over where the traditional consultancy process lets go. They serve largely in the operational strategic role by taking the business idea to the step of design and architect to achieve deliverable capabilities. But they also do more.

TOP SERVICE PROVIDERS CDR: Strategy: What Digital Business Service Providers Mean When They Say It Strategy: What Digital Business Service Providers Mean When They Say It R. Krause - October 3, 2000 Read Comments E. Robins - October 3, 2000 Strategy Consulting Service Definition We have long proclaimed that vendors should have formal business and well-vetted processes in place in order to lay claim to having the service (see for example, So Does your e-Business Provider have Internationally Recognized Tools in its Digital Business
10/3/2000

Market Landscape Report: Field Service Management
If you have a mobile, customer-facing workforce, you need field service management (FSM) software. An FSM solution provides essential functionality—from planning and scheduling to work order management, to customer engagement—that’s missing from most ERP and CRM systems. Get a comprehensive overview of the FSM space, and learn about key functionality, major vendors, and the latest market trends in this market landscape report.

TOP SERVICE PROVIDERS CDR: powered by Disqus Related Topics:   Field Service Management,   Call Center,   Channel Management,   Contact Management (CM),   Customer Service and Support,   Customer Experience Management (CXM),   Customer Care and Billing (CC&B),   Field Sales,   Field Service Management,   Help Desk and Call Management,   Sales Force Automation (SFA),   Field Service,   Workforce Management Related Industries:   Industry Independent Related Keywords:   field service management,   FSM,   field
5/21/2013 11:53:00 AM

Will Servigistics Click on More Service Cylinders? – Part 1 » The TEC Blog
# Go to the top of the page… Will Servigistics Click on More Service Cylinders? â?? Part 1 » The TEC Blog… * Name: * E-mail (private) : Web site: XHTML: You can use these tags: --> * Comments: * Spam protection: Sum of 10 + 7 ?     Notify me of followup comments via e-mail --> The TEC Blog Discussing Enterprise Software and Selection Tag Cloud analytics bi BPM Business Intelligence CAD Cloud Cloud Computing CRM customer relationship management Epicor ERP HCM hr human capital management ibm

TOP SERVICE PROVIDERS CDR: channel management, click commerce, CRM, dcm, emptoris, marlin equity, prm, SCM, service netwrok solutions, servigistics, sns, ssm, strategic service management, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
28-07-2009

KANA Attempts the Union of Customer Acquisition and Service » The TEC Blog
KANA Attempts the Union of Customer Acquisition and Service » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here.

TOP SERVICE PROVIDERS CDR: BPM, CRM, customer service, iqpc 2012, kana, kana sem, knowledge management, social business, text analytics, wcs, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
20-06-2012


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