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ERP for Services (Non-manufacturing)
Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management, expense management, resource management, a...
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Documents related to » top service providers cdr


The Convergent Mediation Solution--Competitive Advantage Enabler
The notion of having disparate mediation systems in today’s service oriented telecommunications industry is no longer valid. The accurate and timely knowledge

top service providers cdr  Telecommunication Service Providers | Top Service Providers | Web Service Provider | Wireless Service Provider Data | Wireless Service Provider Information | Wireless Service Provider News | Wireless Service Provider Report | Wireless Service Provider Update | Wireless Service Providers | OSS Service Provider | OSS Service Provider List | OSS Service Provider Model | OSS Service Provider Offering | OSS Service Provider Review | OSS Service Provider Search | OSS Access Service Providers | OSS Affordable Read More...
Optimal Service-parts Management
Today’s service-parts organizations, such as those in the aerospace and defense, automotive, agricultural, heavy equipment, and industrial machinery industries,

top service providers cdr   Read More...
Oracle Announces New Release of RightNow CX Cloud Service
Oracle presented new features for its customer experience service platform, RightNow CX Cloud Service. The release allows organizations to engage customers via

top service providers cdr  Announces New Release of RightNow CX Cloud Service Oracle presented new features for its customer experience service platform, RightNow CX Cloud Service . The release allows organizations to engage customers via multiple channels thanks to the newly introduced integration between Oracle RightNow Chat Cloud Service and Oracle Engagement Engine Cloud Service. New features are aimed at improving customer engagement as well as monitoring agent and platform activity. Chat Business Rules uses the Read More...
Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk
IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To

top service providers cdr  ITIL with SRM Service Resolution Management for the Next-generation Service Desk IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To accelerate their IT infrastructure library (ITIL) initiatives, many are implementing service resolution management (SRM) systems. With the addition of SRM, these organizations can address the core issues required to operate an efficient and strategic service Read More...
A Guide to ERP for Service Organizations
Enterprise resource planning (ERP) is enabling service organizations to streamline service delivery, optimize operations, and improve customer satisfaction. In

top service providers cdr  Guide to ERP for Service Organizations Enterprise resource planning (ERP) is enabling service organizations to streamline service delivery, optimize operations, and improve customer satisfaction. In this podcast, TEC analyst Neil Stolovitsky sits down with Oracle’s Ted Kempf for his take on the unique implementation requirements of ERP systems for professional service organizations, as well as the role technology plays in running a successful service business. Read More...
Industry Analysts on Field Service Mobility Trends
P.J. Jakovljevic and other analysts discuss the impact of mobility on field service management.

top service providers cdr  youtubevideo|(width)425|(height)264|(rel)True|(autoplay)False|(fs)True|(url)http://www.youtube.com/watch?v=q5Qm-1Rkf2M|(loop)False^} Read More...
Service Productization
Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel,

top service providers cdr  management consulting firm advising top management of services and technology clients seeking practical solutions. ¹Marketing Services - Competing Through Quality; Berry and Parasuraman; 1991 ²David Maister offers a useful framework describing the professional services lifecycle in his 1993 book, Managing the Professional Services Firm. Mr. Maister suggests that service offerings become commodities over time, and that firms must manage the lifecycle differently than product firms since the people Read More...
Service Performance Insight
Service Performance Insight (SPI Research) provides research, consulting, training, and business planning to professional service organizations (PSOs).

top service providers cdr  Performance Insight Service Performance Insight (SPI Research) provides research, consulting, training, and business planning to professional service organizations (PSOs). Read More...
The Power of Web Self-Service
In this document, we will explore the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings. We

top service providers cdr  CRM,online,Epicor,self-service,clientele,customer Read More...
Enterprises May Be Overlooking Profits from After-sales Service
If service parts and service personnel management are well managed, manufacturers can significantly improve their profits from service operations. This will

top service providers cdr  revenues will improve the top line, while reducing costs will improve the bottom line. Efficient management of global supply chain network : The efficient and effective management of the global service network delivers significant value in the form of dramatic cost reduction, revenue gain, increased profitability, and higher levels of customer loyalty. All of these potentials for savings can be achieved if supply and demand information can be integrated in real time for all points in the supply chain, Read More...
Employee and Manager Self-Service: A Virtual Chameleon in the Workplace
In order for employee self-service (ESS) and manager self-service (MSS) technology to be effective, it must serve multiple purposes for multiple business units

top service providers cdr  HR best practices (Canadas Top 100 Employers 2006), as Best New Product (SABEX 04) and presented with the HR Technology Excellence Award (HR Tech 03) . To develop a business case for ESS/MSS or for more information about cfactor selfservice and workplace automation solutions, contact a cfactor solution specialist at: toll free 1.877.655.5798 www.cfactor.net email bd@cronustech.com Searches related to Employee and Manager Self-Service: A Virtual Chameleon in the Workplace: Employee Self Service | Employee Read More...
Service Parts Planning RFI/RFP Template
Planning,Service Delivery and Execution,Workforce Optimization,Logistics Transportation and Reverse Logistics,Analytics and Reporting,Utilities

top service providers cdr  Parts Planning RFI/RFP Template The Service Parts Planning RFI/RFP Template lists and describes 436 features and functions found in Service Parts Planning software solutions. This Supply Chain Management (SCM) Template can help you save time, control costs, and communicate clearly with vendors at nearly every stage of your Service Parts Planning software selection projects. Features and functions included in this Supply Chain Management (SCM) Template: Planning Service Delivery and Execution Read More...
Self Service Business Intelligence
Self service BI is technology that provides non-technical individuals who need data with the ability to gather and display meaningful information. The technical

top service providers cdr  Service Business Intelligence Self service BI is technology that provides non-technical individuals who need data with the ability to gather and display meaningful information. The technical and business complexities of identifying data sources, transforming and integrating data sets, enhancing data quality, and providing a data repository are necessarily addressed before a self service BI application is made available. Read this white paper to learn more about how the technical framework and Read More...
Reverse Logistics for Service
Reverse logistics management for service requires specialized software that accounts for many transactions and processes unique to installed base support. By

top service providers cdr  Logistics for Service Reverse logistics management for service requires specialized software that accounts for many transactions and processes unique to installed base support. By implementing a configurable solution that automates the end-to-end reverse logistics cycle, service organizations can increase productivity, improve the customer experience, and significantly reduce costs. Find out more. Read More...
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the

top service providers cdr  Service Management (FSM) Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the Read More...

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