PeopleSoft has been on a quest to dramatically improve its customer service & support by weeding out its 3rd-party consulting partners. PeopleSoft also has a new platform, a new set of products and a new surprising attitude of lambasting competition. Further, its financial results for the second quarter ended June 30, 2000 are upbeat.
to monitor a process
consulting division, PeopleSoft Consulting, to focus on helping customers deploy e-business systems. PeopleSoft Consulting's own 2,600 consultants currently handle only about 10% of all new business, but the staff will more than double to increase its share to 20% by year's end. In the past, PeopleSoft, Pleasanton, Calif., primarily relied on third-party consulting firms to implement and support its products. Apparently, the new e-business focus is prompted by the recent release of online PeopleSoft 8.