Abstract: Process improvement efforts often go hand in hand with a balanced scorecard (BSC). A BSC provides management with a set of key result indicators (KRI) to assess how the company is progressing toward strategic goals, such as “increase customer base.” For this type of goal, the KRI are tied to key performance indicators (KPIs). Explore how an application intelligence platform (AIP) can support a process improvement program.

Abstract: Analog Devices was the first company to implement a balanced scorecard company-wide on an Executive Information System. In fact, it has been running for 13 years. One of the major lessons that Analog learned was to trust the lead and lag relationship between non-financial and financial measures. This note was based in part from an interview with Art Schneiderman, pioneer of the balanced scorecard concepts at Analog Devices and Bob Stasey, VP of Quality at Analog Devices.

Abstract: Organizations often see a significant gap between their strategic plans and their ability to execute them, and many try to implement scorecards to solve precisely this problem. Unfortunately, most organizations look solely at the warning lights (how close are expenses and revenue to budget) rather than focusing on where they want to go—and how they’re going to get there.

Abstract: Business and IT managers have failed to get at the root cause of Balanced Scorecard ineffectiveness. Getting the most from corporate data will continue to be elusive until business management strategy and data management architecture are aligned.

Abstract: A balanced scorecard is a measurement system for management that provides real insight into the status of a business or some part of it. Developed by Kaplan and Norton in the early 1990s, balanced scorecards provide a control system that helps ensure the right balance between different, and often times conflicting, perspectives. For example, an insurance company may increase profitability by offering incentives to claims assessors for taking a tough stance on payout, but will soon find dissatisfaction among its clients that may lead to lost business. Scorecards help ensure this balance and are an improvement over more traditional single dimension approaches that tend to be based purely on expense management and business growth.

Abstract: An overview for CIOs of the provision and management of IT services at a level that addresses the risk management issues raised by the Basel Committee's New Capital Accord expected to become effective during 2006. Because of the dependence financial institutions have on IT services, the accord requires adequate provision to assure the availability of these services. Centauri Business Service Manager is presented as the solution: one that allows a CIO to assess current risk levels, measure ongoing risk and support a process of ongoing improvement to reduce this risk. Furthermore, Centauri provides the financial institution with a cost-effective balanced scorecard to improve decision-making.

Abstract: The key to enterprise performance management is to identity a company’s value drivers, focus on them, and align the company to drive results. But there are many management methodologies—such as the balanced scorecard, performance prism, and five forces. What is the right framework for your business? Find out about six management processes and the tools that can help you asses which metrics framework will work for you.

Abstract: Microsoft Business Scorecard Manager 2005 has allowed Microsoft to enter the business intelligence (BI) market by using its client base to expand its offering. Microsoft offers a complete solution with its SQL Server platform, OLAP, reporting analysis, and scorecarding capabilities.

Abstract: Expanding incrementally, with goals that are carefully balanced with providing excellent customer support, close attention to the bottom line, and leveraging a tried-and-true business model, partnerships and technologies has been ROI Systems' formula of success. It is now in a position to move forward with its plans for further needed product enhancements, staffing expansion and company growth, at a time when many of its peers continue to struggle.

Abstract: Awareness, demand, and education are often required to pull prospective clients to your organization. But in order to produce effective marketing materials and approaches within your go-to market, you must first understand the life cycle of your company in relation to product, market, and buyer. This will lead in turn to mastery of balanced revenue growth and life cycle alignment.

Abstract: Countless customers are engaging in self-service, in the process helping companies save millions by deflecting service interactions to cheaper channels. At many organizations, just the cost savings make the investment in self-service worthwhile. But the self-service business case isn’t built on cost savings alone. There’s a bigger, more customer-focused picture to consider, where the customer experience plays the key role.

Abstract: Recent accounting scandals, highlighted by cases at Enron, Arthur Andersen, WorldCom, and Qwest, have emphasized the need for corporate governance, especially responsible corporate accounting. Not only must businesses use responsible accounting methods, but they must know that their methods are accurate. Small and mid-sized businesses must know the limitations of their current accounting software; understand the possible ramifications of system accounting balance failure; and take steps to guarantee the integrity, reliability, and accuracy of their systems. This white paper highlights the need to recognize problematic software accounting methods; minimize errors in account balance integrity, ledgers, and sub ledgers; and reduce the need for expensive rectification, to avoid serious legal ramifications.

Abstract: Risk, risk mitigation, and accountability are at the center of several key industry regulations and are factored into all forms of financial and operational metrics. Learn how enterprise software can be used to develop strong models using balanced planning to mitigate risk.

Abstract: A product lifecycle management (PLM) system is like a numerical control machine. Procedures and plans are the gears; information systems are the sensors that aim and measure progress; and the team’s skills and attitude drive the process like voltage and current. If any of these is over- or under-emphasized, performance suffers. Learn how to keep your PLM machine humming through any product development or build-out.