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A Lexicon for Customer Relationship Management Success
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms do not provide the vocabulary for

term success through customer  Customer loyalty is a term that has great intuitive appeal and is likely to become another buzz word, like Six Sigma or other initiatives. Every organization wants to have loyal customers; however, the problem is that loyalty reflects customer attitude, and can only be measured indirectly. Further, there is not always clear linkage between attitude and behavior. For example, the linkage between customer satisfaction (attitude) and retention (buying behavior) is not often highly correlated. The reasons for Read More...
Process Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as...
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Documents related to » term success through customer


A User Centric WorkWise Customer Conference
WorkWise's business model is all about 'loving the customer'. A recent visit to their Customer Conference showed us the business plan in action. Is it time for

term success through customer  the company. Since the long-term value of the relationship to both parties rests on the retention of a sizable user base, customers are urged to stay involved to ensure that the relationship yields value for themselves and other users. Success in numbers should not be forgotten. WorkWise The Company is progressive with a business model dedicated to serving the customer base rather than the search for new accounts. Is this a business model that will work? The ERP industry has little experience with compani Read More...
Streamlining for Success: The Lean Supply Chain
When flexibility and speed are requisites for success, it’s the lean organization that leads the race. World-class manufacturing organizations know the value of

term success through customer  network, in the long term it is essential that inventory data is sent electronically from the enterprise and automatically integrated into the supplier?s back-office systems. Electronically connected supply chains will be the most responsive. 3. Alerts supplied by inventory visualization solutions provide customers and suppliers with a method to manage inventory by exception. 4. Visualization tools enable better customer/supplier collaboration. APPENDIX C: A LEAN GLOSSARY Build-To-Order: Building and deli Read More...
MAPICS: Will Customer Satisfaction be Enough?
MAPICS has consistently scored above average in the following customer-service & support benchmarks: reliability, quality of support, vendor stability, ease of

term success through customer  1998 makes the Company's mid-term success directly dependent on IBM's ability to successfully market the AS/400. MAPICS is confined to discrete and batch manufacturing markets and does not support process manufacturing with complex product formulas. This does not provide MAPICS much maneuverability within an ERP market with a declining growth rate. Moreover some modules offer only basic functionality within its native discrete manufacturing area (e.g. quality management, transportation, human resources) Read More...
Customer Choices for Achieving Growth
Some will say that the Big Few are in for quite a gamble, given that these market leaders are to introduce a product or concept that directly challenges the

term success through customer  improvements in the near term and push for database and application server options for next-generation products. The new owners' motivation in buying your product and vendor was the install base and that's you. Showing interest (and keeping both eyes and ears open) is your part in keeping the relationship the way you want it. However, should your vendor be acquired in a hostile manner, and the new owner is trying to force you to migrate to its platform, do evaluate all the alternatives and do not accept t Read More...
Success Story: Vectren


term success through customer  Vectren, ViryaNet G4, mobile workforce management, MWFM, performance management, ViryaNet case study, field service, task scheduling, workforce management system, WMS, energy company, ViryaNet Service Hub, utilities Read More...
CRM and Technological Solutions: Be the Customer
In CRM, and now e-CRM, its not about the technology, but about focusing on the locus of importance around which CRM applications grew; namely, the customer

term success through customer  CRM,customer relationship management,Technological Solutions,CRM landscape,CRM application,crm implementation,crm integration,CRM projects,e-CRM,implementing a CRM application Read More...
Dell Unveils Internet-Enabled Customer Support Strategy
Dell Computer announced its plans to provide Internet-based, automated customer support.

term success through customer  it significant payback in terms of sales and market share. (The other area is, of course, the direct-sales model.) This also appears to be a shot at Compaq, whose 1998 purchase of Digital Equipment Corporation, (ostensibly for its service/support division) has yet to yield the anticipated benefit. User Recommendations We expect Dell to do a good job in this area, as it has in implementing its direct sales vision and model, and so we expect customers will see significant benefits. However, as with any new Read More...
LGB Success Story


term success through customer  Success Story Read More...
Customer: Eastern Food
Eastern Foods, Inc. produces fresh goods for one of the most widely dispersed populations in the world. The leading supplier of salad dressings to airlines

term success through customer   Read More...
The Customer as a Strategic Asset
Ask 500 CEOs to define the word “customer,” and you’ll come up with 500 different answers—with a few common denominators. It turns out these denominators are

term success through customer  to describe an organization’s long-term strategic assets. Yet for many organizations, customers aren’t considered assets at all; and yet they’re expected to constitute the lifeblood of the business itself. Read More...
I-Impact Predicts Your Customer Retention!
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad of businesses to predict customer

term success through customer  customers and their long term behavior. The objective is to make sure everything is done to keep those customers for a long period. The I-Impact Retention Management System is comprised of the MarketDrive platform and the I-Impact Retention Manager application. The system is a closed loop on-line predictive processing (OLPP) tool that integrates data mining functionality, data management facilities, presentation facilities, administration, and an application framework for visual development of Read More...
A Customer Relationship Management Solution Aims To Cover all the Bases
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from the perspectives of core functionality

term success through customer  to handle not only short-term projects, but also long-term projects. In addition, there will be a manager interface to help keep track of resource allocation. At the opposite end of the spectrum, in the small business arena, there is a lot of discussion going on with respect to hosted solutions. When asked about the current buzz about small businesses being won over by hosted solutions such as Salesforce.com , Surado mentioned that web accessibility and features have been enhanced. However, Surado CRM Read More...
Customer-centric CRM
Companies implement a customer relationship management (CRM) system to balance increasing revenue, decreasing costs, while enhancing the customer experience

term success through customer   Read More...

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