Home
 > search for

Featured Documents related to »  term success through customer


A Lexicon for Customer Relationship Management Success
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms do not provide the vocabulary for

term success through customer  Customer loyalty is a term that has great intuitive appeal and is likely to become another buzz word, like Six Sigma or other initiatives. Every organization wants to have loyal customers; however, the problem is that loyalty reflects customer attitude, and can only be measured indirectly. Further, there is not always clear linkage between attitude and behavior. For example, the linkage between customer satisfaction (attitude) and retention (buying behavior) is not often highly correlated. The reasons for Read More

Process Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as...
Start evaluating software now
Country:
 Security code
Already have a TEC account? Sign in here.
 
Don't have a TEC account? Register here.

Documents related to » term success through customer


CRM, Success, and Best Practices: A Wake Up Call Part Two: Modeling Success with Senior Management and CRM Culture
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should be used. A point-based system, self

term success through customer  The use of the term program management is deliberate. Program management typically is used on multiphase projects and implies a more complex environment and the accountability for achieving results. Any CRM project that resembles an enterprise initiative requires the skill and sophistication of program management. Change Management As outlined above, CRM is a change management issue for any organization attempting to embrace it. CRM is a business philosophy first and then a deployment of technology. Chang Read More
A User Centric WorkWise Customer Conference
WorkWise's business model is all about 'loving the customer'. A recent visit to their Customer Conference showed us the business plan in action. Is it time for

term success through customer  the company. Since the long-term value of the relationship to both parties rests on the retention of a sizable user base, customers are urged to stay involved to ensure that the relationship yields value for themselves and other users. Success in numbers should not be forgotten. WorkWise The Company is progressive with a business model dedicated to serving the customer base rather than the search for new accounts. Is this a business model that will work? The ERP industry has little experience with compani Read More
Customer Choices for Achieving Growth
Some will say that the Big Few are in for quite a gamble, given that these market leaders are to introduce a product or concept that directly challenges the

term success through customer  improvements in the near term and push for database and application server options for next-generation products. The new owners' motivation in buying your product and vendor was the install base and that's you. Showing interest (and keeping both eyes and ears open) is your part in keeping the relationship the way you want it. However, should your vendor be acquired in a hostile manner, and the new owner is trying to force you to migrate to its platform, do evaluate all the alternatives and do not accept t Read More
Hosted versus On-premises Customer Relationship Management
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has caused many organizations with

term success through customer  as needed during the term of the relationship. Cost can be an extremely compelling reason for smaller companies that may need to factor in the cost of software, hardware, consulting services, and internal IT resources to manage the solution. In our work with customers across the mid-market (from 50 to 600 employees) we are seeing more organizations add hosted solutions to the list of evaluated vendors, especially in the CRM and ERP markets. Lower mid-market customers are selecting hosted solutions predomi Read More
The Road to BI Success
Organizations are increasingly focused on business intelligence (BI) and analytics projects that help reduce costs or retain customers. But justifying the high

term success through customer  will be challenging unless short-term benefits can be directly correlated with the investment and these projects can be executed within the long-term strategic plan of the company. Know the questions you need to pose for a successful BI strategy. Read More
The Customer as a Strategic Asset
Ask 500 CEOs to define the word “customer,” and you’ll come up with 500 different answers—with a few common denominators. It turns out these denominators are

term success through customer  to describe an organization’s long-term strategic assets. Yet for many organizations, customers aren’t considered assets at all; and yet they’re expected to constitute the lifeblood of the business itself. Read More
Social CRM: Customer Relationship Management in the Age of the Socially-empowered Customer
Most of your customers and prospects expect you to be involved in social media@and they’ll be more likely to do business with you if you are. So how do you

term success through customer  conversation ' on their terms. This may take the form of a comment left on a blog post, following your company on Twitter, or possibly embedding your PowerPoint presentation on their Web page. There are numerous ways to participate in meaningful conversations with people looking for help in solving challenges. Formalizing a strategy to increase the likelihood of engaging in these conversations is a tenant of social CRM. Operationallyfocused vs. People/Community-focused As mentioned above, managing Read More
Mastering the Customer Experience
Focusing on the customer is not new. But some companies are going deeper into a customer experience management strategy to become customer-centric. Can you

term success through customer   Read More
10 Facts about Intelligent Virtual Assistants and How They Improve the Customer Experience
Have you ever thought about what goes into designing and optimizing an intelligent virtual assistant? Or how an avatar can create an even better customer

term success through customer  self-service, customer experience, customer service, customer engagement, intelligent virtual assistants, customer service avatars, intelligent virtual assistants Read More
User-Focused Design Principles Shape the Customer Experience
Welcome to the customer experience. We all have them. Some are good, others bad. A variety of factors - the user interface (UI), customer support, marketing

term success through customer  Focused Design Principles Shape the Customer Experience Introduction Ever have one of those days? You just finished entering three days worth of data into your new information system. You know, the one that took your company a year to select and two more years to implement. The one that promised to streamline and transform your key business processes. The one you had to have. Now here you are. You have finished keying in data. It wasn't easy or fun, but at least you're done. You are ready for the Read More
How to Deliver a Great Customer Experience and Lower Costs: Achieving Interaction Excellence Across Multiple Touch Points
Whether in a business-to-consumer (B2C) or business-to-business (B2B) context, customers demand multiple channels through which they can find information

term success through customer  SAP,customer,relationship management,customer relationship,customer relationship management,customer survey,customer experience,customer loyalty,loyalty customer,customer retention,retention customer,customer crm,free crm,online crm,customer service software Read More
SAP Customer Success Story


term success through customer  Customer Success Story Read More
Build and Manage Strong Customer Relationships
Managing customer relationships is a challenging but vital part of running a business. Organizations have to acquire new customers to grow revenue and

term success through customer  customer relationship management,customer relationship management sap,microsoft dynamics customer relationship management,open source customer relationship management,customer relationship management open source,powerpoint presentation customer relationship management,customer relationship management ppts,on demand customer relationship management,customer relationship management crm,customer relationship management software free,customer relationship management of,customer relationship management programs,sap bydesign,customer relationship management softwares,customer relationship management software Read More

Recent Searches
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Others