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Resumen:
WorkWise's business model is all about 'loving the customer'. A recent visit to their Customer Conference showed us the
business plan in action. Is it time for other companies to consider this model? (...)
Extracto del documento de
term success through customer:
WorkWise's business model is all about 'loving the customer'. A recent visit to their Customer Conference showed
us the business plan in action. ...
Publicado en:
2003-06-05
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Resumen:
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms
do not provide the vocabulary for concrete action and measurable expectations. Thus, CRM is perceived to be about intangibles,
and is approached with a let's-hope–for-the-best men (...)
Extracto del documento de
term success through customer:
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms
do not provide the voc...
Publicado en:
2008-09-29
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Resumen:
MAPICS has consistently scored above average in the following customer-service & support benchmarks: reliability, quality
of support, vendor stability, ease of doing business, and affiliate product and industry knowledge. However, limited platform
support means that AS/400 products will contribute more t (...)
Extracto del documento de
term success through customer:
MAPICS has consistently scored above average in the following customer-service & support benchmarks: reliability, quality
of support, vendor stabi...
Publicado en:
1999-09-01
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Resumen:
Onyx Software is one of the few direct competitors of Siebel Systems with a solid chance at long-term success in the CRM
market. A strong customer focus and a commitment to a 100% web-based architecture are just two of its critical success factors.
Find out how Onyx is staking its claim. (...)
Extracto del documento de
term success through customer:
Onyx Software is one of the few direct competitors of Siebel Systems with a solid chance at long-term success in the CRM market.
A strong custome...
Publicado en:
2000-12-04
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Resumen:
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has
caused many organizations with reservations about hosted solutions to think twice. So what exactly are its advantages and
disadvantages? (...)
Extracto del documento de
term success through customer:
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has
caused many organizatio...
Publicado en:
2006-07-07
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Resumen:
By harnessing .NET possibly more zealously than its creator Microsoft’s Great Plains and Navision enterprise counterparts,
and while difficult market conditions continue to persist, Epicor might be showing us that ‘a brave heart and wise mind’ can
keep it in the mid-market leadership race amongst a (...)
Extracto del documento de
term success through customer:
... the company thereby gained some strong products and a large customer base in a ...
while many of these products could not have sustained long-term success in their ...
Publicado en:
2002-06-11
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Resumen:
By harnessing .NET possibly more zealously than its creator Microsoft’s Great Plains and Navision enterprise counterparts,
and while difficult market conditions continue to persist, Epicor might be showing us that ‘a brave heart and wise mind’ can
keep it in the mid-market leadership race amongst a (...)
Extracto del documento de
term success through customer:
... the company thereby gained some strong products and a large customer base in a ...
while many of these products could not have sustained long-term success in their ...
Publicado en:
2002-06-11
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Resumen:
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should
be used. A point-based system, self-assessment model that emphasizes senior management leadership and the need to create a
culture consistent with CRM can lead to a deployment strategy (...)
Extracto del documento de
term success through customer:
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should be
used. A point-based sy...
Publicado en:
2004-10-22
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Resumen:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy used to implement it. Moreover, murky definitions and objectives have caused varying degrees of success
and failure to emerge from the same initiative. Clearly de (...)
Extracto del documento de
term success through customer:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy use...
Publicado en:
2004-10-21
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Resumen:
You may not yet have heard of ICICI-Infotech or its ERP offering, ORION. Well, for some time the rest of the world has. ICICI-Infotech
is starting to make its presence felt in North America and raise some ERP eyebrows. Read on as to why you may want to take
a closer look at this vendor and its product. I (...)
Extracto del documento de
term success through customer:
You may not yet have heard of ICICI-Infotech or its ERP offering, ORION. Well, for some time the rest of the world has. ICICI-Infotech
is starting...
Publicado en:
2004-11-22
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Resumen:
As the number of dot-com’s dwindles, we see some examples of highly focused exchanges and hosted applications with growth
and a path towards profitability. Logistics.com is an example of one such company. (...)
Extracto del documento de
term success through customer:
As the number of dot-com’s dwindles, we see some examples of highly focused exchanges and hosted applications with growth
and a path towards profi...
Publicado en:
2001-10-25
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Resumen:
Connecting your Executives to the CRM Effort: Becoming (and Remaining) a Data-driven Organization. Read White Papers and Other
Software for Your Diagnosis Related to the CRM Effort in a Data-driven Organization. When businesses commit to implementing
customer relationship management (CRM), they commit to (...)
Extracto del documento de
term success through customer:
Connecting your Executives to the CRM Effort: Becoming (and Remaining) a Data-driven Organization. Read White Papers and Other
Software for Your Di...
Publicado en:
2010-03-11
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Resumen:
For a customer relationship management implementation to be successful, consulting firms, vendors, and users must pay attention
to user training and change management. (...)
Extracto del documento de
term success through customer:
For a customer relationship management implementation to be successful, consulting firms, vendors, and users must pay attention
to user training a...
Publicado en:
2005-10-22
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Resumen:
Software-as-a-service solutions often cannot provide that final twenty percent or so that differentiates a company from its
competitors. Of major concern is whether off-premise applications can support complex, global organizations on a constant
basis and on strict service level agreements. (...)
Extracto del documento de
term success through customer:
Software-as-a-service solutions often cannot provide that final twenty percent or so that differentiates a company from its
competitors. Of major ...
Publicado en:
2007-01-12
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Resumen:
In the increasingly competitive supply chain management marketplace, corporations either advance or are trodden underfoot.
Descartes' acquisitions over the last few years demonstrate that its management is committed to establishing a dominant position
in the Internet fulfillment and collaboration softwar (...)
Extracto del documento de
term success through customer:
In the increasingly competitive supply chain management marketplace, corporations either advance or are trodden underfoot.
Descartes' acquisitions...
Publicado en:
2000-01-01
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Resumen:
If you don't measure it, you can't improve it. For owners, the traditional measure is profit. For customer satisfaction, the
perfect order index is useful. Manufacturers and distributors must keep two groups satisfied—customers and owners. They are
connected—what improves the satisfaction of one group (...)
Extracto del documento de
term success through customer:
If you don't measure it, you can't improve it. For owners, the traditional measure is profit. For customer satisfaction,
the perfect order index is...
Publicado en:
2011-02-01
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Resumen:
Discover how to raise your contact center's level of efficiency and customer satisfaction in Best Practices for Improving
Performance in Your Conta... (...)
Extracto del documento de
term success through customer:
... customers happy and builds long-term relationships? ... a superior—and
more profitable—customer experience. ... the secrets of contact center success
from experts ...
Publicado en:
2011-06-07
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Resumen:
Taking advantage of its rival Microsoft’s either reticence or satiation, Epicor recently acquired its long-term partner Clarus
for an almost next to nothing price to provide mid-market with a solid add-on e-procurement and, eventually, SRM value proposition
too. (...)
Extracto del documento de
term success through customer:
Taking advantage of its rival Microsoft’s either reticence or satiation, Epicor recently acquired its long-term partner Clarus
for an almost next ...
Publicado en:
2002-12-04
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Resumen:
Even in the cases where the company has been showing close attention to its customers' wish lists, its crucial tenet of operation
is profitability and setting realistic goals. The return on investment (ROI) justification works for the vendor, particularly
when its CEO has a strong accounting background. (...)
Extracto del documento de
term success through customer:
Even in the cases where the company has been showing close attention to its customers' wish lists, its crucial tenet of
operation is profitability...
Publicado en:
2003-09-29
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Resumen:
A security vulnerability assessment service is a risk management process. Interliant's security vulnerability assessment
service enables its clients to understand what risks their online transaction systems and network infrastructure face. Relevant
Technologies has taken an in-depth look at Interliant's (...)
Extracto del documento de
term success through customer:
A security vulnerability assessment service is a risk management process. Interliant's security vulnerability assessment
service enables its clien...
Publicado en:
2002-01-14