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IP Telephony Storage
Storage is a vital part of enterprise IT infrastructure, with Internet protocol (IP) telephony storage leading the way as an effective technology. With the

telephony  Telephony Storage Storage is a vital part of enterprise IT infrastructure, with Internet protocol (IP) telephony storage leading the way as an effective technology. With the increased adoption of open standards-based architecture by the enterprise telephony market, IP telephony storage will gain acceptance as an entry-level storage tool and a viable low-cost alternative to Fibre Channel storage area networks (SANs). Read More

Customer Care and Billing (CC&B)
Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediat...
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Documents related to » telephony


CIO Playbook: Enterprise Telephony
Many changes brought about by advances in IP communication technology, growth of cloud-based services, among others, are transforming business telephony and

telephony  Playbook: Enterprise Telephony Many changes brought about by advances in IP communication technology, growth of cloud-based services, among others, are transforming business telephony and affecting businesses both large and small. These changes can be seen as both challenges to deal with and opportunities to improve employee communications. Read up on a list of key drivers of change, along with some ideas about how to deal with and/or take advantage of them. Read More
7 Steps to a Successful IP Telephony Implementation
Enterprises of all sizes are adopting Internet protocol (IP) telephony for cost savings and productivity gains—but high quality voice service takes more than

telephony  to a Successful IP Telephony Implementation 7 Steps to a Successful IP Telephony Implementation If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. ShoreTel, Inc., a leading provider of enterprise IP telephony solutions, today announced the findings of a new report by the independent research firm Nemertes Research that ranked ShoreTel number one in customer satisfaction. Source : Shoretel Resources Related to IP Telephony : Voice Over Read More
Checklist: Adding Up the Return on IP Telephony Investments
Calculating the total cost of ownership (TCO) of an Internet protocol (IP) telephony system is complicated. And you need to know the return on investment (ROI).

telephony  the Return on IP Telephony Investments Focus is a new business destination where business professionals can help each other with their purchase and other business decisions Source: Focus Research Resources Related to Checklist: Adding Up the Return on IP Telephony Investments : Internet Protocol (IP) (Wikipedia) Private Branch Exchange (PBX) (Wikipedia) Checklist: Adding Up the Return on IP Telephony Investments Internet Protocol Telephony is also known as : Focus IP Telephony , Private Branch Read More
IP Telephony 201: The Nuts and Bolts of VoIP
In IP Telephony 101, I looked at the pros and cons of IP telephony, and a few of the considerations you should explore before making the switch to VoIP.We

telephony  Telephony 201: The Nuts and Bolts of VoIP In IP Telephony 101 , I looked at the pros and cons of IP telephony, and a few of the considerations you should explore before making the switch to VoIP. We’ll turn now to the nitty-gritty of VoIP systems: the architecture, the equipment, the network structure, the software, and what you can expect to pay. But before we start, let’s get WAN and LAN out of the way. A LAN (local area network) serves a small geographic area (such as a localized group of Read More
Project Management Communication: Part 3 of 3
In this final installment of the Project Management Communication series, we look at a vital project management tool. This system has provided visibility to

telephony  Management Communication: Part 3 of 3 In this final installment of the Project Management Communication series, we look at a vital project management tool. This system has provided visibility to senior management, as well as justification for projects based on the expected value of each product in its planning stage, and in projects both in progress and completed. What Is Project Portfolio Management? Project portfolio management (PPM) is a resource system that permits an enterprise to collect (or Read More
Why You Need to Take Software Evaluation Seriously
Enterprise software is big business. This becomes evident when you add up the costs of purchasing software licenses, implementing the system, migrating data

telephony  You Need to Take Software Evaluation Seriously Enterprise software is big business. This becomes evident when you add up the costs of purchasing software licenses, implementing the system, migrating data, training employees, and maintaining the system. If your enterprise system doesn’t meet your expectations, you risk running some of your investment down the drain. Unfortunately, it is quite common for companies to take shortcuts when determining their software needs, which often leads them to Read More
These Are the Times of CRM Vindication and Validation - Part 1
Some previous TEC blog posts have discussed the benefits (but also the inevitable caveats) of white papers, including the all-too-common vendors’ self

telephony  Are the Times of CRM Vindication and Validation - Part 1 Some previous TEC blog posts have discussed the benefits (but also the inevitable caveats) of white papers, including the all-too-common vendors’ self-serving marketing fluff and buzzword verbiage, and about their (un)intended audiences. As part of my daily routine of doing research on vendors and their strategies and offerings, I’ve read a ton of white papers in the last decade or so. And yes, these have ranged from blatant and flamboyant Read More
A Couple of
As is the case with white papers, vendors' press releases (PR) can range from blatant bragging about the

telephony  Couple of Five Procurement Commandments in a Down Economy As is the case with white papers , vendors' press releases (PR) can range from blatant bragging about the latest-and-greatest product capabilities (and other marketing fluff ) to tastefully asserting competence and educating the market about specific issues. One example of the latter would be Emptoris ' April 2008 PR on the findings   of a panel of financial and procurement experts that have worked and consulted with leading Fortune 1000 Read More
Extending SAN Connectivity for Engenio Arrays
The storage industry provides an abundance of white papers discussing the ever-changing data management and retention regulations, the need for business

telephony  SAN Connectivity for Engenio Arrays The storage industry provides an abundance of white papers discussing the ever-changing data management and retention regulations, the need for business continuity, and disaster recovery. The core of these data services is the ability to copy, move, and replicate data—locally and far away. Unfortunately, SANs only reach about 10 km. IT managers need to share, protect, and move data much farther than that. Find out how. Read More
10 Ways to Sell Upper Management on a Network Upgrade
There are many legitimate reasons for upgrading your company’s enterprise network. The trick is selling those reasons to the executives holding your company’s

telephony  Ways to Sell Upper Management on a Network Upgrade 10 Ways to Sell Upper Management on a Network Upgrade If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. This means that datacenter managers and staff members, working in consultation with upper management , must consider the compliance implications of virtually every activity they undertake. Source : ITManagement Resources Related to 10 Ways to Sell Upper Management on a Network Upgrad Read More
Four Common ERP Implementation Mistakes
White papers offer no shortage of advice about what best practices can lead to enterprise resource planning (ERP) implementation success. But equally important

telephony  Common ERP Implementation Mistakes With IFS Implementation, you gain the maximum value for each solution you install based on IFS Applications. With pre-packaged, best practice accelerators from your industry, your new solution is up and running – on-time and on-budget. Using IFS Navigator, you maintain transparent visibility and control over your project. Source: IFS Resources Related to Four Common ERP Implementation Mistakes : Enterprise Resource Planning (ERP) (Wikipedia) Implementation (Wikipe Read More
The Tolly Group
The Tolly Group provides information technology testing, evaluation, and consulting. The company publishes content that includes articles, white papers, and

telephony  Tolly Group The Tolly Group provides information technology testing, evaluation, and consulting. The company publishes content that includes articles, white papers, and opinion pieces. Read More
TEC presents Its 2009 Manufacturing Execution Systems State of the Market Report
Technology Evaluation Centers Inc. (TEC), the leading resource for enterprise software selection, has released a new manufacturing execution systems (MES) state

telephony  presents Its 2009 Manufacturing Execution Systems State of the Market Report TEC presents Its 2009 Manufacturing Execution Systems State of the Market Report   A buyer's guide for manufacturers looking for third-party expertise on MES solutions   Montreal , QC - Technology Evaluation Centers Inc. (TEC) , the leading resource for enterprise software selection, has released a new manufacturing execution systems (MES) state of the market report.   In a lean, demand-driven world, manufacturers are Read More
2008 Software Re
A new year is upon us and with that, the word “resolution” comes to mind...res-o-l-u-tion – [rez-uh-loo-shun n] - noun 1. a resolve or determination: to

telephony  Software Re solutions A new year is upon us and with that, the word “resolution” comes to mind... res-o-l-u-tion – [ rez-uh-loo-shun n] - noun 1. a resolve or determination: to make a firm resolution to do something. 2. the act of resolving or determining upon an action or course of action, method, procedure, etc. 3. the mental state or quality of being resolved or resolute; firmness of purpose. 4. the act or process of resolving or separating into constituent or elementary parts. 5. the Read More

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