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IP Telephony Storage
Storage is a vital part of enterprise IT infrastructure, with Internet protocol (IP) telephony storage leading the way as an effective technology. With the

telephony  Telephony Storage Storage is a vital part of enterprise IT infrastructure, with Internet protocol (IP) telephony storage leading the way as an effective technology. With the increased adoption of open standards-based architecture by the enterprise telephony market, IP telephony storage will gain acceptance as an entry-level storage tool and a viable low-cost alternative to Fibre Channel storage area networks (SANs). Read More...
Customer Care and Billing (CC&B)
Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediat...
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Documents related to » telephony


IP Telephony 101: The Utter Beginner’s Guide
Telephony. Sounds harmless enough.First, a definition from Merriam-Webster: “the use or operation of an apparatus (as a telephone) for transmission of

telephony  Telephony 101: The Utter Beginner’s Guide Telephony . Sounds harmless enough. First, a definition from Merriam-Webster : “the use or operation of an apparatus (as a telephone) for transmission of sounds as electrical signals between widely removed points.” Gotcha. I’m with you. Me hear pretty, oll korrect . Now let me just dip into my pile of telephony white papers, which I’ve been using as a doorstop until now (through no real fault of their own). 7 Steps to a Successful IP Telephony Read More...
Checklist: Adding Up the Return on IP Telephony Investments
Calculating the total cost of ownership (TCO) of an Internet protocol (IP) telephony system is complicated. And you need to know the return on investment (ROI).

telephony  the Return on IP Telephony Investments Focus is a new business destination where business professionals can help each other with their purchase and other business decisions Source: Focus Research Resources Related to Checklist: Adding Up the Return on IP Telephony Investments : Internet Protocol (IP) (Wikipedia) Private Branch Exchange (PBX) (Wikipedia) Checklist: Adding Up the Return on IP Telephony Investments Internet Protocol Telephony is also known as : Focus IP Telephony , Private Branch Read More...
7 Steps to a Successful IP Telephony Implementation
Enterprises of all sizes are adopting Internet protocol (IP) telephony for cost savings and productivity gains—but high quality voice service takes more than

telephony  to a Successful IP Telephony Implementation 7 Steps to a Successful IP Telephony Implementation If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. ShoreTel, Inc., a leading provider of enterprise IP telephony solutions, today announced the findings of a new report by the independent research firm Nemertes Research that ranked ShoreTel number one in customer satisfaction. Source : Shoretel Resources Related to IP Telephony : Voice Over Read More...
IP Telephony: Project Definition Guide
You’ve determined the business rationale for embracing Internet protocol (IP) telephony as a strategy. Now it’s worth investing time in the project definition

telephony  embracing Internet protocol (IP) telephony as a strategy. Now it’s worth investing time in the project definition phase, since this will result in a clear statement of requirements that are in line with your objectives. However, how you define the project will depend on the needs of your business and your plans for convergence. Read More...
These are the Times of CRM Vindication and Validation - Part 2
Part 1 of this blog series analyzed two white papers entitled “Customer Relationship Management: The Winning Strategy in a Challenging Economy” and “Maximizing

telephony  are the Times of CRM Vindication and Validation - Part 2 Part 1 of this blog series  analyzed two white papers entitled  “Customer Relationship Management: The Winning Strategy in a Challenging Economy”  and  “Maximizing CRM Effectiveness During Lean Times,”  authored by  Microsoft Dynamics CRM  and  Oracle CRM , respectively. My post made the case for forward-looking enterprises to leverage  customer relationship management (CRM)  solutions to help them both weather the ongoing Read More...
Why You Need to Take Software Evaluation Seriously
Enterprise software is big business. This becomes evident when you add up the costs of purchasing software licenses, implementing the system, migrating data

telephony  You Need to Take Software Evaluation Seriously Enterprise software is big business. This becomes evident when you add up the costs of purchasing software licenses, implementing the system, migrating data, training employees, and maintaining the system. If your enterprise system doesn’t meet your expectations, you risk running some of your investment down the drain. Unfortunately, it is quite common for companies to take shortcuts when determining their software needs, which often leads them to Read More...
What Makes a Good White Paper Good… (Part 4)
Here's the final point in a series of four aimed at identifying a

telephony  Makes a Good White Paper Good… (Part 4) Here's the final point in a series of four aimed at identifying a good IT white paper (and providing helpful hints, should you need to write one). The previous points addressed the importance of the white paper's introduction, of writing to a specific audience, and of proposing a viable solution. The final point, appropriately enough, considers key features of an effective conclusion. 4. All’s Well that Ends Well… The first paragraph of the white paper Read More...
ERP Can Be a Barrier to Agility in Electric Power Sector
In this white paper, we’ll examine the different enterprise agility barriers reported by study respondents and discuss how energy industry executives can select

telephony  Can Be a Barrier to Agility in Electric Power Sector In this white paper, we’ll examine the different enterprise agility barriers reported by study respondents and discuss how energy industry executives can select software for enhanced enterprise agility and change readiness. Read More...
Energizing Utilities for the Economic Stimulus Plan: Strategies for Greater Efficiency and Sustainability
For years, utilities have seen a growing need to enable a smarter electric grid, promote cleaner power sources, and replace aging structures. These issues came

telephony  Utilities for the Economic Stimulus Plan: Strategies for Greater Efficiency and Sustainability Energizing Utilities for the Economic Stimulus Plan: Strategies for Greater Efficiency and Sustainability If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. To help efficiently manage stimulus plans and optimize their outcomes, public sector agencies are turning to the SAP BusinessObjects portfolio of solutions. Join this Webcast to Read More...
ArticSoft
ArticSoft provides public key infrastructure (PKI)-enabled encryption and digital signature products. ArticSoft's products protect files, folders, e-mails

telephony  ArticSoft provides public key infrastructure (PKI)-enabled encryption and digital signature products. ArticSoft's products protect files, folders, e-mails, instant messages, Web pages, and content in any application. Users can generate x.509-compliant certificates/keys using the company's software or import them from any certificate authority. ArticSoft also provides a comprehensive security education center where users can read beginner guides and white papers on PKI, view online demos, or Read More...
A Manufacturing Imperative: Enterprise SOA
In the past, full efficiency was almost impossible for most manufacturing sites thanks to lack of integration between plant systems and business systems. But

telephony  Manufacturing Imperative: Enterprise SOA A Manufacturing Imperative: Enterprise SOA If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Enter SAP Manufacturing: powerful software that integrates manufacturing with the rest of your enterprise – and the only comprehensive solution for managing manufacturing operations. Source :SAP Resources Related to A Manufacturing Imperative: Enterprise SOA : Service-Oriented Architecture (SOA) Read More...
A Couple of
As is the case with white papers, vendors' press releases (PR) can range from blatant bragging about the

telephony  Couple of Five Procurement Commandments in a Down Economy As is the case with white papers , vendors' press releases (PR) can range from blatant bragging about the latest-and-greatest product capabilities (and other marketing fluff ) to tastefully asserting competence and educating the market about specific issues. One example of the latter would be Emptoris ' April 2008 PR on the findings   of a panel of financial and procurement experts that have worked and consulted with leading Fortune 1000 Read More...
Web Application Security: The Truth about White Box Testing versus Black Box Testing
Information security managers, quality assurance staff, and developers are faced with the enormous responsibility of keeping Web applications secure from the

telephony  Application Security: The Truth about White Box Testing versus Black Box Testing Web Application Security: The Truth about White Box Testing versus Black Box Testing If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Cenzic provides software and SaaS solutions for dynamic, black box testing of Web applications to protect your Website against hacker attacks. Source: Cenzic Resources Related to Web Application Security: The Truth about Read More...
2008 Software Re
A new year is upon us and with that, the word “resolution” comes to mind...res-o-l-u-tion – [rez-uh-loo-shun n] - noun 1. a resolve or determination: to

telephony  Software Re solutions A new year is upon us and with that, the word “resolution” comes to mind... res-o-l-u-tion – [ rez-uh-loo-shun n] - noun 1. a resolve or determination: to make a firm resolution to do something. 2. the act of resolving or determining upon an action or course of action, method, procedure, etc. 3. the mental state or quality of being resolved or resolute; firmness of purpose. 4. the act or process of resolving or separating into constituent or elementary parts. 5. the Read More...

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