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Software Functionality Revealed in Detail
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 telephony solution

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care and Billing (CC&B)

Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. 

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Documents related to » telephony solution

AVT, Sphere and Marconi Debut Latest IP Telephony Unified Messaging Solution


The integration of Sphere’s product Sphericall.ems with AVT’s CallXpress provides flexibility and added functionality to increase productivity within organizations.

telephony solution  Marconi Debut Latest IP Telephony Unified Messaging Solution AVT, Sphere and Marconi Debut Latest IP Telephony Unified Messaging Solution P. Hayes - May 24, 2000 Event Summary AVT Corporation (Nasdaq:AVTC), the largest independent unified messaging provider, announced that Sphere Communications and Marconi demonstrated AVT CallXpress unified messaging''s integration with the Sphericall.ems Enterprise Multimedia Softswitch at Networld + Interop Expo, May 7-12 in Las Vegas, Nevada. Market Impact AVT Read More

7 Steps to a Successful IP Telephony Implementation


Enterprises of all sizes are adopting Internet protocol (IP) telephony for cost savings and productivity gains—but high quality voice service takes more than just buying the latest equipment. Is IP telephony right for your organization and your network? Get the straight facts from an industry leader—along with a 7-step assessment and deployment checklist for a successful implementation.

telephony solution  and implement an IP telephony solution to meet your organization''s specific needs and ensure that IP telephony will run smoothly. The assessment is provided by ShoreTel''s solutions partners or directly from ShoreTel. It is required prior to deployment. ShoreTel''s IP Telephony Network Assessment combines real-time and simulated testing which results in the pre-emptive discovery of network faults and potential performance problems. ShoreTel uses a network performance management tool from Viola Networks Read More

IP Telephony: Network Evaluation and Risk Assessment Guide


Before engaging with vendors to identify the best solution, you need to perform an evaluation of your network capabilities, and assess the potential impact to your business of a converged network. As with any network implementation, a realistic understanding of what is required to reach your objectives will enable you to ensure a successful transition to enhanced network capabilities.

telephony solution  Telephony: Network Evaluation and Risk Assessment Guide Before engaging with vendors to identify the best solution, you need to perform an evaluation of your network capabilities, and assess the potential impact to your business of a converged network. As with any network implementation, a realistic understanding of what is required to reach your objectives will enable you to ensure a successful transition to enhanced network capabilities. Read More

The Definitive Guide to Successful Deployment of VoIP and IP Telephony-Chapter 3


When deploying any new system, preparation is key—and Internet protocol telephony (IPT) systems are no exception. Part 3 of this 4-part e-book series provides some basic steps you can take to successfully deploy voice and data network services. A complete capabilities inventory has been included to help you ensure that every feature of your current system will be considered for inclusion in your new system.

telephony solution  Telephony , Understand IP Telephony , Free IP PBX Guide , Choose a Business VOIP Solution , On-demand PBX Flexible , Business Telephone System , Small Office IP Phones , Voice Over Internet Protocol , IP Telephony Resources , IP Telephony Definition , Services IP Telephony , IP Telephony Systems , IP Telephony Solutions , IP Telephony Overview , IP Telephony Extends , IP Telephony Internet , IP Telephony Basics , Internet Telephony , IP Telephony Definition , Portfolio of Telephony , Converged IP Read More

The Definitive Guide to Successful Deployment of VoIP and IP Telephony-Chapter 1


As the era of traditional telephony draws to a close, the doors to the next generation in communications open. Chapter 1 of this 4-part e-book discusses electronic human voice communication and its importance in business today. It documents the underlying beliefs, philosophies, and observations of the future of telephony, and provides the basic concepts readers will need to guide them through the rest of the series.

telephony solution  , Migrate to IP Telephony Solution , Ultimate VOIP PBX , Ultimate VOIP PBX for Small to Mid-sized . Introduction to Realtimepublishers For several years, now, Realtime has produced dozens and dozens of high-quality books that just happen to be delivered in electronic format—at no cost to you, the reader. We’ve made this unique publishing model work through the generous support and cooperation of our sponsors, who agree to bear each book’s production expenses for the benefit of our readers. Although Read More

IP Telephony 101: The Utter Beginner’s Guide


Telephony. Sounds harmless enough. First, a definition from Merriam-Webster: “the use or operation of an apparatus (as a telephone) for transmission of sounds as electrical signals between widely removed points.” Gotcha. I’m with you. Me hear pretty, oll korrect. Now let me just dip into my pile of telephony white papers, which I’ve been using as a doorstop until now (through

telephony solution  Telephony 101: The Utter Beginner’s Guide Telephony . Sounds harmless enough. First, a definition from Merriam-Webster : “the use or operation of an apparatus (as a telephone) for transmission of sounds as electrical signals between widely removed points.” Gotcha. I’m with you. Me hear pretty, oll korrect . Now let me just dip into my pile of telephony white papers, which I’ve been using as a doorstop until now (through no real fault of their own). 7 Steps to a Successful IP Telephony Read More

Synalloy Extends Its Deacom ERP Solution to Another Division


Deacom, an enterprise resource planning (ERP) solution developer, announced yesterday that its client Synalloy has decided to expand its Deacom ERP system to another division. Being a holding company, Synalloy operates five separate business units mainly related to the production of steel, alloys metal, plastic pipes manufacturing, and some specific chemical solutions. One of the business

telephony solution  Extends Its Deacom ERP Solution to Another Division Deacom, an enterprise resource planning (ERP) solution developer, announced yesterday that its client Synalloy has decided to expand its Deacom ERP system to another division. Being a holding company, Synalloy operates five separate business units mainly related to the production of steel, alloys metal, plastic pipes manufacturing, and some specific chemical solutions. One of the business divisions has been a client of Deacom for years, and I Read More

Pure-Play CRM Vendors: Choose an Integrated or Best-of-Breed Solution?


When selecting a CRM vendor should you go with a one-source solution, reducing the need for integration with other corporate data sources, or go with a best-of-breed approach, getting the best in each category but being left with standalone applications that must be integrated? This article compares the two approaches and offers some advice.

telephony solution  Play CRM Vendors: Choose an Integrated or Best-of-Breed Solution? Pure-Play CRM Vendors: Choose an Integrated or Best-of-Breed Solution? R. Garland - September 5, 2001 Introduction  There are a LOT of CRM vendors. If you count the pure-play Integrated CRM vendors and niche, or, fill-the-cracks vendors, there at least fifty from which to choose. Should you go with a one-source solution, reducing the need for integration with other corporate data sources, or go with a best-of-breed approach, getting Read More

SAP for Chemicals: A Packaged Solution for Mid-market Companies


Packaged solutions for the chemicals industry are available from SAP and selected partners. Still, given a number of other viable solutions, prospective users will have to decide whether SAP would indeed be the best solution without the packaged option.

telephony solution  for Chemicals: A Packaged Solution for Mid-market Companies A Rough-and-tumble Ride Although one might get the impression that life has been kind to the chemical industry, that certainly hasn''t always been the case. True, chemical players today are virtually minting money on their own terms, but only two years ago, the industry was moribund, and chemical products were selling like sludge rather than hotcakes. Chemical companies were rife with overflowing inventories, and their pricing power was anemic. Read More

Midmarket/Enterprise ERP Solution Comparison Guide


The Midmarket/Enterprise ERP Solution Comparison Guide makes it easy to compare the most popular ERP systems including solutions from leading vendo...

telephony solution  Enterprise ERP Solution Comparison Guide Looking for a handy guide to midmarket and enterprise resource planning (ERP) solutions? The Midmarket/Enterprise ERP Solution Comparison Guide makes it easy to compare the most popular ERP systems—including solutions from leading vendors such as Epicor, IFS, Exact, Infor, Lawson, SAP, Microsoft, Aplicor, NetSuite, Plex, Sage, and more. At-a-glance charts give you the information you need on cost and payment options; basic, intermediate, and advanced Read More

A Fresh Look at SAP’s Software-as-a-service (SaaS) Solution


After a year of silence surrounding SAP’s newest enterprise resource planning (ERP) solution, SAP Business ByDesign is back. During that year, many of its competitors pounced on SAP’s silence, even going so far as to spread rumors that the new product was dead. Find out what one Aberdeen analyst thought of Business ByDesign after taking it for a test drive at Sapphire 2009.

telephony solution  Fresh Look at SAP’s Software-as-a-service (SaaS) Solution After a year of silence surrounding SAP’s newest enterprise resource planning (ERP) solution, SAP Business ByDesign is back. During that year, many of its competitors pounced on SAP’s silence, even going so far as to spread rumors that the new product was dead. Find out what one Aberdeen analyst thought of Business ByDesign after taking it for a test drive at Sapphire 2009. Read More

Finding the Right BPM Solution-and Making It Work for You


In a previous blog post, I discussed the importance of data management capabilities of a business intelligence (BI) solution. To recap briefly, the Pareto chart below reveals the most sought-after functionalities of BI software solutions according to TEC data, with data management and business performance management (BPM) coming out on top. Now let’s discuss the second most popular functionality

telephony solution  the Right BPM Solution-and Making It Work for You In a  previous blog post , I discussed the importance of data management capabilities of a business intelligence (BI) solution . To recap briefly, the Pareto chart below reveals the most sought-after functionalities of BI software solutions according to TEC data, with data management and business performance management (BPM) coming out on top. Now let’s discuss the second most popular functionality of a BI solution: BPM. Many organizations today Read More

Selling Management on a New Business Intelligence Solution


BI is a complex solution that involves new concepts, new procedures, and a learning curve. Management with knowledge of BI must assess whether there is a real need for a new BI solution and whether a chosen solution would provide any measurable benefit. This white paper assesses the results from a recent BI survey of 2200 end users of BI software. Considerations to take into account when selecting a BI solution are followed by a look at the future of BI.

telephony solution  Management on a New Business Intelligence Solution BI is a complex solution that involves new concepts, new procedures, and a learning curve. Management with knowledge of BI must assess whether there is a real need for a new BI solution and whether a chosen solution would provide any measurable benefit. This white paper assesses the results from a recent BI survey of 2200 end users of BI software. Considerations to take into account when selecting a BI solution are followed by a look at the future Read More

Microsoft Releases Dynamics CRM Sales Productivity Solution


Microsoft announces a new Sales Productivity solution, an integrated product combining Microsoft Dynamics CRM Online Professional with Office 365 and Power BI. The new tool will enable sales people to increase their productivity—allowing them to work across their enterprise and with partners and customers directly.

telephony solution  Releases Dynamics CRM Sales Productivity Solution Microsoft recently announced a new Sales Productivity solution that combines Microsoft Dynamics CRM Online Professional with Office 365 and Power BI . This cloud solution gives sales professionals popular productivity tools integrated with business applications, enabling them to do and achieve more during their workdays. It also shows Microsoft Dynamics’ focus on continuous innovation for delivering concrete solution roadmaps in addition to Read More