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Customer Care and Billing (CC&B)
Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediat...
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Documents related to » telephony solution


AVT, Sphere and Marconi Debut Latest IP Telephony Unified Messaging Solution
The integration of Sphere’s product Sphericall.ems with AVT’s CallXpress provides flexibility and added functionality to increase productivity within

telephony solution  Marconi Debut Latest IP Telephony Unified Messaging Solution AVT, Sphere and Marconi Debut Latest IP Telephony Unified Messaging Solution P. Hayes - May 24, 2000 Event Summary AVT Corporation (Nasdaq:AVTC), the largest independent unified messaging provider, announced that Sphere Communications and Marconi demonstrated AVT CallXpress unified messaging''s integration with the Sphericall.ems Enterprise Multimedia Softswitch at Networld + Interop Expo, May 7-12 in Las Vegas, Nevada. Market Impact AVT Read More...
The Definitive Guide to Successful Deployment of VoIP and IP Telephony-Chapter 1
As the era of traditional telephony draws to a close, the doors to the next generation in communications open. Chapter 1 of this 4-part e-book discusses

telephony solution  , Migrate to IP Telephony Solution , Ultimate VOIP PBX , Ultimate VOIP PBX for Small to Mid-sized . Introduction to Realtimepublishers For several years, now, Realtime has produced dozens and dozens of high-quality books that just happen to be delivered in electronic format—at no cost to you, the reader. We’ve made this unique publishing model work through the generous support and cooperation of our sponsors, who agree to bear each book’s production expenses for the benefit of our readers. Although Read More...
7 Steps to a Successful IP Telephony Implementation
Enterprises of all sizes are adopting Internet protocol (IP) telephony for cost savings and productivity gains—but high quality voice service takes more than

telephony solution  and implement an IP telephony solution to meet your organization''s specific needs and ensure that IP telephony will run smoothly. The assessment is provided by ShoreTel''s solutions partners or directly from ShoreTel. It is required prior to deployment. ShoreTel''s IP Telephony Network Assessment combines real-time and simulated testing which results in the pre-emptive discovery of network faults and potential performance problems. ShoreTel uses a network performance management tool from Viola Networks Read More...
IP Telephony: Network Evaluation and Risk Assessment Guide
Before engaging with vendors to identify the best solution, you need to perform an evaluation of your network capabilities, and assess the potential impact to

telephony solution  Telephony: Network Evaluation and Risk Assessment Guide Before engaging with vendors to identify the best solution, you need to perform an evaluation of your network capabilities, and assess the potential impact to your business of a converged network. As with any network implementation, a realistic understanding of what is required to reach your objectives will enable you to ensure a successful transition to enhanced network capabilities. Read More...
Active Voice’s Unity ~ In Pursuit of the Perfect Unified Messaging Solution
Throughout the past seventeen years Active Voice has enjoyed considerable growth and success developing Unified Messaging solutions for major collaborative

telephony solution  hardware to ''tie'' your telephony system(s) together. Scalability : The Unity product scales well. The product could easily be used in an office of less than 100 users or scale to 100,000 users with relative ease. Globalization : Supports multiple languages and/or a mix of multiple languages. Administrative Interface : The administrative ''console'' is intuitive, easily navigable and well thought out. Those already familiar with the Exchange Administrative interface and standard windows Graphical User Read More...
Recognition for IP Telephony Open Source Style
I''ve seen a lot of press about the open source telephony system, Asterisk. Although I haven''t worked in the telephony world for some time, I remember what it

telephony solution  for IP Telephony Open Source Style I''ve seen a lot of press about the open source telephony system, Asterisk . Although I haven''t worked in the telephony world for some time, I remember what it was like administering those systems years ago in a midsize company that handled large event ticket sales. We ran some systems on OS/2 and for larger ACD call center requirements, Unix. These were not inexpensive systems. If I go to AsteriskNOW.org, now I can download a specialized Linux distribution Read More...
EnduraData Wide Area Data Distribution Solution (EDWADDS)
Enduradata''s Content Distribution Software is a cost effective and secure solution that allows businesses and governments to distribute data and applications

telephony solution  Wide Area Data Distribution Solution (EDWADDS) Enduradata''s Content Distribution Software is a cost effective and secure solution that allows businesses and governments to distribute data and applications files from one computer to one or more computers. The file size can vary and no additional hardware or software is required. EDWADDS combines the solution with work flow automation to achieve significant operational efficiencies and low total cost of ownership. Read More...
Second Generation IP Telephony
As much as 80 percent of day-to-day business activity is taken up by digitally-based messaging. Integrating telecommunications with your messaging environment

telephony solution  Generation IP Telephony As much as 80 percent of day-to-day business activity is taken up by digitally-based messaging. Integrating telecommunications with your messaging environment is crucial. Second generation IPT leverages data networks, and increases productivity through voice application integration. It integrates directly with customer relationship management or enterprise resource planning systems, Lotus Notes, and Outlook, Word, and Excel, to digitally capture information for compliance and Read More...
A Very Helpful Tool When You’re Choosing a New Software Solution
If you''ve ever been involved in selecting a business software solution, you know how tricky it can be. Today’s software systems are quite complex, and it can be

telephony solution  Very Helpful Tool When You’re Choosing a New Software Solution If you''ve ever been involved in selecting a business software solution, you know how tricky it can be. Today’s software systems are quite complex, and it can be very difficult to tell which vendor has the solution best suited for the special needs and business processes of your organization. One way to help avoid making a bad choice is to have a complete list of software functions to refer to. Let''s say you''re going to be choosing a new Read More...
3 Critical Considerations When Choosing Your SCM Solution
SCM software selection is a tricky and painful activity for most companies. Why? Despite the plethora of solutions currently available, it may be hard to find

telephony solution  Critical Considerations When Choosing Your SCM Solution Supply chain management (SCM) software selection is certainly tricky and painful on the good days, even for those that have been down the road a few times. Why? Despite the number of vendors offering a plethora of solutions, of different qualities, there are just more business models that need to find a fit (or as close as it gets) than are available solutions that fit those models. In addition, decision makers need to invest significant time and Read More...
ViryaNet G4 Is Now a TEC Certified Field Service Management Solution
Technology Evaluation Centers (TEC) is pleased to announce that ViryaNet G4 is now a field service management (FSM) certified solution. ViryaNet G4 is a field

telephony solution  is connected to a telephony system within the call center which feeds data into the queues of different customer service representatives (CSRs) and helps populate the work order request with the correct customer information.   Work requests can be created under contracts and linked to warranties, service-level agreements (SLAs), etc. or they can stand alone. Additionally, the system allows companies to define work types to organize the requests that it receives from its customers. In so doing, the Read More...
Synalloy Extends Its Deacom ERP Solution to Another Division
Deacom, an enterprise resource planning (ERP) solution developer, announced yesterday that its client Synalloy has decided to expand its Deacom ERP system to

telephony solution  Extends Its Deacom ERP Solution to Another Division Deacom, an enterprise resource planning (ERP) solution developer, announced yesterday that its client Synalloy has decided to expand its Deacom ERP system to another division. Being a holding company, Synalloy operates five separate business units mainly related to the production of steel, alloys metal, plastic pipes manufacturing, and some specific chemical solutions. One of the business divisions has been a client of Deacom for years, and I Read More...
Choosing a Key Management Solution
The modern enterprise deploys a variety of server platforms, operating systems, and programming languages. A major barrier to deploying encryption has been the

telephony solution  a Key Management Solution Patrick Townsend Security Solutions provides encryption and encryption key management for all Enterprise platforms. Our Data at Rest and Key Management solutions support all platforms in the Enterprise, including Windows, Linux, UNIX, System z and System i. Our Data in Motion products reside on the System i platform and securely move data between all platforms. Source: Patrick Townsend Security Solutions Resources Related to Choosing a Key Management Solution : Key Read More...
Industry Solution for Microsoft Dynamics AX by Edgewater Fullscope Is Certified
It’s my pleasure to announce that another software product within the manufacturing ERP model has been recently certified by TEC. The Process Industry solution

telephony solution  Solution for Microsoft Dynamics AX by Edgewater Fullscope Is Certified It’s my pleasure to announce that another software product within the manufacturing ERP model has been recently certified by TEC. The Process Industry solution for Microsoft Dynamics AX, developed by Edgewater Fullscope, now features the “TEC Certified Product” badge in TEC’s IT Showcase , meaning the software vendor has filled out TEC’s functionality questionnaire and gone through a comprehensive demonstration of the Read More...

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