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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 telephony solution

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care and Billing (CC&B)

Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. 

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Documents related to » telephony solution

AVT, Sphere and Marconi Debut Latest IP Telephony Unified Messaging Solution


The integration of Sphere’s product Sphericall.ems with AVT’s CallXpress provides flexibility and added functionality to increase productivity within organizations.

telephony solution  Marconi Debut Latest IP Telephony Unified Messaging Solution AVT, Sphere and Marconi Debut Latest IP Telephony Unified Messaging Solution P. Hayes - May 24, 2000 Event Summary AVT Corporation (Nasdaq:AVTC), the largest independent unified messaging provider, announced that Sphere Communications and Marconi demonstrated AVT CallXpress unified messaging''s integration with the Sphericall.ems Enterprise Multimedia Softswitch at Networld + Interop Expo, May 7-12 in Las Vegas, Nevada. Market Impact AVT Read More

The Definitive Guide to Successful Deployment of VoIP and IP Telephony-Chapter 1


As the era of traditional telephony draws to a close, the doors to the next generation in communications open. Chapter 1 of this 4-part e-book discusses electronic human voice communication and its importance in business today. It documents the underlying beliefs, philosophies, and observations of the future of telephony, and provides the basic concepts readers will need to guide them through the rest of the series.

telephony solution  , Migrate to IP Telephony Solution , Ultimate VOIP PBX , Ultimate VOIP PBX for Small to Mid-sized . Introduction to Realtimepublishers For several years, now, Realtime has produced dozens and dozens of high-quality books that just happen to be delivered in electronic format—at no cost to you, the reader. We’ve made this unique publishing model work through the generous support and cooperation of our sponsors, who agree to bear each book’s production expenses for the benefit of our readers. Although Read More

7 Steps to a Successful IP Telephony Implementation


Enterprises of all sizes are adopting Internet protocol (IP) telephony for cost savings and productivity gains—but high quality voice service takes more than just buying the latest equipment. Is IP telephony right for your organization and your network? Get the straight facts from an industry leader—along with a 7-step assessment and deployment checklist for a successful implementation.

telephony solution  and implement an IP telephony solution to meet your organization''s specific needs and ensure that IP telephony will run smoothly. The assessment is provided by ShoreTel''s solutions partners or directly from ShoreTel. It is required prior to deployment. ShoreTel''s IP Telephony Network Assessment combines real-time and simulated testing which results in the pre-emptive discovery of network faults and potential performance problems. ShoreTel uses a network performance management tool from Viola Networks Read More

IP Telephony: Network Evaluation and Risk Assessment Guide


Before engaging with vendors to identify the best solution, you need to perform an evaluation of your network capabilities, and assess the potential impact to your business of a converged network. As with any network implementation, a realistic understanding of what is required to reach your objectives will enable you to ensure a successful transition to enhanced network capabilities.

telephony solution  Telephony: Network Evaluation and Risk Assessment Guide Before engaging with vendors to identify the best solution, you need to perform an evaluation of your network capabilities, and assess the potential impact to your business of a converged network. As with any network implementation, a realistic understanding of what is required to reach your objectives will enable you to ensure a successful transition to enhanced network capabilities. Read More

Checklist: Adding Up the Return on IP Telephony Investments


Calculating the total cost of ownership (TCO) of an Internet protocol (IP) telephony system is complicated. And you need to know the return on investment (ROI). But knowing the TCO doesn’t make it easy to figure out the ROI—because the benefits of IP private branch exchange (PBX) aren’t easy to quantify. You can, however, get an idea of your ROI by knowing 10 ways a new IP phone system can repay the money you spend on it.

telephony solution  PBX Virtual | IP Telephony Solution | IP PBX System | IP Telephony Design | PBX Server | IP Telephony Service | Total Cost of Ownership of an IP Telephony System | IP Telephony Provider | PBX Vendors | Small Business PBX | IP Telephony Gateway | Focus Virtual PBX | IP Telephony Tutorial | IP Telephony Management | IP Telephony Guide | Business PBX | SIP IP Telephony | IP Telephony Server | Open Source PBX | IP Telephony Market | IP Telephony Product | Private Branch Exchange Whitepapers | PBX Phone Read More

Cincom Systems Launches Advanced Manufacturing ERP Solution


Cincom Systems launches a brand new ERP solution at Microsoft Convergence 2014. Find out what this means for engineer-to-order ERP manufacturers.

telephony solution  Systems Launches Advanced Manufacturing ERP Solution Cincom Systems has been providing enterprise software solutions and services since 1968, but its own Cincom CONTROL ERP system has not seen many new customers of late (see TEC’s article ). Thus, at the Microsoft Convergence 2014 conference, the vendor announced the launch of its new enterprise resource planning (ERP) solution , the Cincom Business Suite , an advanced version of Microsoft Dynamics AX for manufacturers.   Microsoft selected Cincom Read More

Cream.HR's Solution to Today's Recruiting Challenges


I recently interviewed Caitlin MacGregor, chief executive officer (CEO) and co-founder of Cream.HR, a company that produces a software solution that supports organizations with their recruitment and staffing needs. Cream.HR first captured my attention when it published an announcement about a potential collaboration with the Mars One mission to tackle Mars One’s flood of applications. To meet

telephony solution  HR''s Solution to Today''s Recruiting Challenges I recently interviewed Caitlin MacGregor, chief executive officer (CEO) and co-founder of Cream.HR, a company that produces a software solution that supports organizations with their recruitment and staffing needs. Cream.HR first captured my attention when it published an announcement about a potential collaboration with the Mars One mission to tackle Mars One’s flood of applications. To meet this challenge, MacGregor explains, Cream.HR will offer the Read More

The 11 Key Questions to Ask of a BI Solution


This white paper first looks at the fundamental requirements that a business intelligence (BI) solution should deliver to your company. Next, this white paper covers the 11 key questions that you should be asking of a future BI technology partner. When the BI provider can answer “yes” to all of these questions, you have BI that is capable of fulfilling your analytical and reporting needs.

telephony solution  11 Key Questions to Ask of a BI Solution This white paper first looks at the fundamental requirements that a business intelligence (BI) solution should deliver to your company. Next, this white paper covers the 11 key questions that you should be asking of a future BI technology partner. When the BI provider can answer “yes” to all of these questions, you have BI that is capable of fulfilling your analytical and reporting needs. Read More

Confronting International Regulatory Compliance: Web-based GTM Solution


TradeBeam offers a hosted GTM solution. Its ongoing acquisitions will eventually create an end-to-end solution linking physical and financial supply chains enabling companies to manage and execute global trade activities from a single software platform.

telephony solution  International Regulatory Compliance: Web-based GTM Solution TradeBeam Background Since its founding in 2000, TradeBeam has grown rapidly to become a major force in the GTM marketplace. Through a series of strategic acquisitions and the integration work of its management and product development teams, the company has embarked on a mission to bring to a hosted, eventually end-to-end GTM solution to market. This solution aims to link the physical and financial supply chains enabling companies to Read More

Xperia Executiv Solution Series


The Xperia EXECUTIV Solution Series takes an evolutionary step beyond helping your company run business better, by providing a flexible, targeted approach to solving the most critical issues impacting companies today. Years of customer-driven development have produced an extensive base of functionalities, proven to provide exceptional value and to enable companies to optimize operations and maintain profitability. Xperia matches the exact set of functionalities required to meet a company's most pressing business and technical needs. Morevoer, when needed, it is possible to extend the solution's capabilities to provide even greater value using web technology. Xperia offers a full suite of applications that will run a business seamlessly. The solutions include all aspects of customer service, such as order entry, inventory allocation, credits, returns, invoicing, sales-rep commissions, and quotas. Xperia is a full production suite of applications for the importer as well as the domestic manufacturer; it includes component inventory; purchasing; bill of material (BOM) with product specifications and full cost sheet analysis; planning capabilities (automatic forecasts as well as manual); work-order issue, tracking, and receiving; container creation; vessels; bill of lading; customs; and container tracking and receiving. All the systems are integrated with the financials and create automatic feeds. Xperia offers accounts payable, accounts receivable, general ledger, and letter of credit system as part of the financials. Additional system features include e-mail spooled file capabilities, history, security, and business-to-business (B2B) applications.  

telephony solution  Executiv Solution Series The Xperia EXECUTIV Solution Series takes an evolutionary step beyond helping your company run business better, by providing a flexible, targeted approach to solving the most critical issues impacting companies today. Years of customer-driven development have produced an extensive base of functionalities, proven to provide exceptional value and to enable companies to optimize operations and maintain profitability. Xperia matches the exact set of functionalities required to Read More

The Case for a New CRM Solution


CRM software has gone well beyond being a "good to have" capability. Senior management is now generally quite clear that this genre of software is needed. However, it also often acknowledged that companies that have deployed CRM software solutions have not obtained the benefits that were promised. When we understand the reasons for this dissatisfaction, we can make the case for a new CRM solution. See the benefits of a new CRM solution.

telephony solution  Case for a New CRM Solution CRM software has gone well beyond being a good to have capability. Senior management is now generally quite clear that this genre of software is needed. However, it also often acknowledged that companies that have deployed CRM software solutions have not obtained the benefits that were promised. When we understand the reasons for this dissatisfaction, we can make the case for a new CRM solution. See the benefits of a new CRM solution. Read More

Beyondsoft outsourcing solution


Beyondsoft is an IT outsourcing company with global delivery centers. Beyondsoft offers IT consulting, application development and maintenance (ADM), enterprise resource planning (ERP), and and business process outsourcing (BPO) services to clients across the globe. The company focuses on achieving the highest quality in its deliveries and becoming a trusted brand to achieve consistent growth in its repeat business with its clients

telephony solution  outsourcing solution Beyondsoft is an IT outsourcing company with global delivery centers. Beyondsoft offers IT consulting, application development and maintenance (ADM), enterprise resource planning (ERP), and and business process outsourcing (BPO) services to clients across the globe. The company focuses on achieving the highest quality in its deliveries and becoming a trusted brand to achieve consistent growth in its repeat business with its clients Read More

Decisions, Decisions: Key Issues to Consider in Selecting a Field Service Management Solution


Every company offering field service management and automation solutions will impress you with a long checklist of features: schedule boards, dispatching and routing, work order management, automatic billing, and more. How do you compare products and find the differences that should determine your choice? Download this white paper and read up on some of the key issues to explore as you compare products and providers.

telephony solution  Decisions: Key Issues to Consider in Selecting a Field Service Management Solution Every company offering field service management and automation solutions will impress you with a long checklist of features: schedule boards, dispatching and routing, work order management, automatic billing, and more. How do you compare products and find the differences that should determine your choice? Download this white paper and read up on some of the key issues to explore as you compare products and Read More

Industry Solution for Microsoft Dynamics AX by Edgewater Fullscope Is Certified


It’s my pleasure to announce that another software product within the manufacturing ERP model has been recently certified by TEC. The Process Industry solution for Microsoft Dynamics AX, developed by Edgewater Fullscope, now features the “TEC Certified Product” badge in TEC’s IT Showcase, meaning the software vendor has filled out TEC’s functionality questionnaire and gone through a comprehensive

telephony solution  Solution for Microsoft Dynamics AX by Edgewater Fullscope Is Certified It’s my pleasure to announce that another software product within the manufacturing ERP model has been recently certified by TEC. The Process Industry solution for Microsoft Dynamics AX, developed by Edgewater Fullscope, now features the “TEC Certified Product” badge in TEC’s IT Showcase , meaning the software vendor has filled out TEC’s functionality questionnaire and gone through a comprehensive demonstration of the Read More

Epicor Announces System Backup and Recovery Solution


As Superstorm Sandy battered the east coast of the US, Epicor announced a new System Backup @ Recovery solution.  The solution is designed for small and midsize businesses that require an alternative to costly and complex backup and recovery solutions. The solution is available to Epicor ERP, Epicor Vantage, and Epicor Vista customers running Microsoft SQL Server. Many small, midsize

telephony solution  Announces System Backup and Recovery Solution As Superstorm Sandy battered the east coast of the US, Epicor announced a new System Backup & Recovery solution.  The solution is designed for small and midsize businesses that require an alternative to costly and complex backup and recovery solutions. The solution is available to Epicor ERP, Epicor Vantage, and Epicor Vista customers running Microsoft SQL Server. Many small, midsize, and even large companies often have disaster preparedness and Read More