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Software Functionality Revealed in Detail
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 telephone account management


Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

telephone account management  possible away from the telephone to the Web, which is less difficult than it might seem, because organizations usually find that about 12 questions will account for half the calls made. An effective self-help system should allow users or customers to resolve most common queries on their own, but it should also make it easy to escalate inquiries to an operator through telephone, Web chat, or e-mail if users get stuck or their questions are more complex. Also, call center representatives can sometimes

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Supply Chain Management (SCM)

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Customer Relationship Management and the Next Generation Network


Next generation networks may eventually allow us to interact with the world in a way compatible with how we live. This would have the greatest impact on our ability to add value to the people we do business with.

telephone account management  installed base of wired telephone networks to work with wireless cellular networks, something these networks weren't designed to do. But there are now technologies in place, based on open standards, that will make it possible for us to use these kinds of services to more effectively interact with customer and prospects, while improving our business and personal lives. Converging on the IP Multimedia Subsystem The IP multimedia subsystem (IMS) is a standards-based next generation networking architecture Read More

Engineering Change Management 2.0: Better Business Decisions from Intelligent Change Management


Traditionally, change management in product development and engineering has been viewed as a way to control cost and improve efficiencies. But companies are becoming aware that better change can drive top-line benefits—and are developing processes with an eye towards improving speed-to-market. Find out why good change management is becoming more important—and how you can use it as a tool to increase product profitability.

telephone account management  online survey effort with telephone interviews with select survey respondents, gathering additional information on product development strategies, experiences, and results. The study aimed to identify emerging best practices for product development in manufacturing industries and to provide a framework by which readers could assess their management capabilities. Responding enterprises included the following: Job title/function: The research sample included respondents with the following job titles: Read More

KronosWorks 2011: Beyond Time Clocks for Modern Workforce Management


Kronos, the company that introduced the first micro-processor time clock in the 1970s, knows how tricky workforce management (WFM) can be. In this article, TEC principal analyst P.J. Jakovljevic looks at WFM challenges facing organizations, particularly those with large, complex workforces, and how Kronos’ innovative solutions help companies control labor costs, minimize compliance risk, and improve workforce productivity.

telephone account management  to dial a predefined telephone support number and ask questions via a built-in microphone and speaker. Extensible: During non-peak hours, most time clocks sit idle. InTouch enables organizations to use the device for other functions including opening maintenance tickets, checking sales or census data, executing an employee survey, or delivering a message to employees via video. In addition, Kronos empowers users to create their own applications and share them via the Kronos InTouch App Platform , the Read More

Talent Management: The New Business Imperative


Studies and statistics suggest that, because of demographic trends, companies will soon face a shortage of talent. In response, many companies have begun adopting processes and tools to more effectively recruit, retain, and develop talent. At the top of the list are human capital management (HCM) and talent management systems. Find out how these new technologies can help your company survive the coming talent crunch.

telephone account management  the research, the in-depth telephone interviews and the writing, editing and production of this report. BWRS and the author of this report, Bill Roberts, are grateful to all the executives who provided their time and insights for this project. This research project was funded by a grant from SAP but was written independently of this spon- sor. The editorial department of BusinessWeek Magazine was not involved in this project. For more information about this project, please contact the Director of Primary Read More

Understanding IBM Lotus Web Content Management Software


IBM Lotus Web Content Management software is IBM’s Web content management system offering. Lotus Web Content Management software provides tools to apply business rules and processes to content, helping to ensure that specific information assets from across the enterprise are delivered via Web sites and portal. This factsheet provides a detailed overview of key Lotus Web Content Management features.

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Facilities Management is Moving Forward with Technology


Information is one of the most valuable resources for facilities management departments, so it’s essential to have a process that lets you achieve full value from it, and to urge your company on from weak paper-prone processes. Facilities management systems can now integrate with other systems. Find out the points you should consider when choosing and implementing a computer-aided facilities management (CAFM) solution.

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Performance Management-What the Mid-market Can Learn from Large Enterprises


Performance management allows companies to align business activity with corporate objectives. This research examines the different levels of business performance achieved by mid-market companies compared with larger firms, as well as the differences in strategy, capabilities, and technologies used. Key recommendations are drawn for mid-market businesses to increase the value they derive from performance management.

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Talent Management


Talent management solutions encompass all the applications necessary for handling personnel-related tasks for corporate managers and individual employees from the point of hire to the point of retire. This talent management model includes functionality for recruitment and staffing management, personnel management, career development, succession planning, learning management, performance and compensation management, and workforce management and planning.

telephone account management   Read More

Value Cycle Management: A Non-Linear Approach to Supply Chain Management


Companies are moving away from the linear production path of the supply chain to embrace value cycle management (VCM). VCM is the optimization of supply chain functions across all levels of suppliers, partners, and customers through the integration, collaboration, and synchronization of technology, data, and people-centric processes. Learn how companies can employ VCM to make business processes smoother, more productive, and more profitable.

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MODX Web Content Management: Vendor Profile


Open source vendor MODX provides a modern, highly flexible, Web standards–compliant Web content management (WCM) framework. TEC’s Director of Knowledge Services Josh Chalifour profiles MODX—its background, business practices, revenue streams, and community. MODX’s WCM systems, Evolution and Revolution, are being used for a significant quantity of sites around the world. Find out more in this report.

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Asset Management


Asset management is crucial for businesses that wish to keep costs down while running an efficient service. Waer Systems has taken its experience in controlling inventory and has applied it to the management and reservation of an organization’s assets. Waer’s cloud-based solution, WAERlinx, provides companies with the resources to systematically process operations, maintenance, and the upgrading of assets, cost-effectively.

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OutStart TrainingEdge.com Learning Management System Certification Report


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10 Principles for Knowledge Management Success


Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative. KM is not a technology or set of methodologies, but a practice or discipline that involves people, processes, and technology. If implemented correctly, a KM initiative can improve the productivity and efficiency of an entire organization. With these ten basic principles, your organization can learn how.

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Warehouse Management Systems: Pie in the Sky or Floating Bakery?Part Two: The Pareto Principle, Processes, and People: Assessing Your Warehouse Management System Needs


To ensure your warehouse management system is implemented as painlessly as possible, you must assess your warehouse situation before you decide on a warehouse solution. Using the Pareto Principle, where a minority of inputs yields the majority results; examining your processes; evaluating your personnel; monitoring the progress of implementation; and testing are the best ways to ensure both a successful launch and long term return on investment.

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